Forgot my phone number and security question. [2018 Merge topic]

[alishahusain777]

I want to change my number and I forgot my security question, previous number has been blocked.

[hanshuber16]

fiverr online support i mean

Good. I was a little worried there. You don’t have to worry.

“Fiverr online support” are the ones who are usually referred to as CS which stands for Customer Support/Service.

They usually take up to 2 days to respond to messages.

[rbraihan]

and i don’t know.

CS means

CS means Customer Support/Service.

[hanshuber16]

Let me call the seniors in the building for you . Perhaps they might have an idea.

@fastcopywriter

@fonthaunt

@jonbaas

@ollydave

Let me call the seniors in the building for you . Perhaps they might have an idea.

fastcopywriter

fonthaunt

jonbaas

ollydave

“Summoning” people like that is generally considered to be impolite/rude. In fact, it reminds me of one of fonthaunt’s posts from the past:

[videoarticle]

Let me call the seniors in the building for you . Perhaps they might have an idea.

fastcopywriter

fonthaunt

jonbaas

ollydave

“Summoning” people like that is generally considered to be impolite/rude. In fact, it reminds me of one of fonthaunt’s posts from the past:

image.png791×102 11.7 KB

Thank you very much.

I am learning

[enggmani]

when i click PayPal account ,comes up only a window and tell me “Network Problem
You seem to be unable to receive the verification code. There might be a problem with your network connectivity*.
Please try again later.” something like that , my network just fine and i had also try to restart my phone ,still not work . same problem always , any suggest for me ? and what i should do again ? thank you

[enggmani]

[wp_kid]

Try again in chrome incognito mode by clearing all cache, cookies & all chrome extension disabled. If still, you don’t receive the code contact support.

[enggmani]

Try again in chrome incognito mode by clearing all cache, cookies & all chrome extension disabled. If still, you don’t receive the code contact support.

i have tried hard. also contacted to customer support but i think they are not going to help me, they asked for identity verification and currently the answer of security question is not working. i truly remember the answer but it seems invalid by system. this is my first time for withdraw money and facing a lot of problems regarding this. really worried :’(

[wp_kid]

i have tried hard. also contacted to customer support but i think they are not going to help me, they asked for identity verification and currently the answer of security question is not working. i truly remember the answer but it seems invalid by system. this is my first time for withdraw money and facing a lot of problems regarding this. really worried :’(

Did you submit proper documentation for identity verification? At this stage, only support can help you.

[enggmani]

On 10/31/2018 at 10:06 PM, wp_kid said:

Did you submit proper documentation for identity verification? At this stage, only support can help you.

No dear, only the phone number and gmail.

Right now , i cant withdraw my cash from fiverr because when ever i clicked on the fiverr revenue card button, i always get a negative feedback like this

“Network Problem. You seem to be unable to receive the verification code. There might be a problem with your network connectivity*. Please try again later. Close *Please verify that your phone is connected to your network and restart your phone before trying again.”

what should i do. please help me. Thanks.

i have restarted my phone many times, also the system is not allowing me to change or re verify my phone number.

[manokh]

Kindly tell me my account is restricted due to multiple time wrong security question
Now it’s restricted and what about my gigs performance becz gigs r not showing and inform me about the payments in it would it be affected

[lloydsolutions]

You need to contact Customer Support for help.

Here is the link: https://fiverr.com/support_tickets/new?source=help_center

[manokh]

I have given the ticket number will it be recovered kindly tell me and will it affect my impressions and gigs and payments

[lloydsolutions]

I have given the ticket number will it be recovered kindly tell me and will it affect my impressions and gigs and payments

We are just buyers and sellers on the forum. Only Customer Support can give you the answer to your questions.

[annabella401]

i want to change the phone number on my fiverr account and i forgot the answer to my security question question

[lloydsolutions]

Only Customer Support can help you with this.

Here is the link: http://www.fiverr.com/support_tickets/new

[mahmoud0205]

My security question has been temporarily locked. I can not withdraw money. I already send a message in CS and waiting for their response. If they asked for NID card scan copy, I will unable to send it because I haven’t any NID card. So what can I do now? :’(

[hanshuber16]

My security question has been temporarily locked. I can not withdraw money. I already send a message in CS and waiting for their response. If they asked for NID card scan copy, I will unable to send it because I haven’t any NID card. So what can I do now? :’(

If they asked for NID card scan copy, I will unable to send it because I haven’t any NID card. So what can I do now?

You need to ask CS that question. If they ask for a copy of your NID card, tell them that you don’t have one and ask them if they would accept a copy of whatever ID document you have with you to prove your identity. Unfortunately, I don’t think anyone on the forum can help you out with this as we are all sellers and buyers just like yourself. You will have to get it sorted with CS.

Good luck! ❄️

[sis_graphics]

try to remember bro. I have faced the same thing about 3 days ago. My issue is i have my SQ & that is right 100%. but fiverr told that is wrong. but that SQ ans is right. But the security question has been temporarily locked. The next day i have cleared browser cookie & i have tried again but again fiverr are telling it is wrong. then after some moment, I have tried again & lucky that time fiverr accept my SQ ans. Dont’t know why it would happens but i advise you to try simple & common ans & remember it always thanks

[abusufian12]

I want to change my mobile number but I have forgotten the security question of my fiverr,What can i do now.

[Guest merciavideo]

I want to change my mobile number but I have forgotten the security question of my fiverr,What can i do now.

Please remove your screenshot - even if it’s wrong, you’re giving personal information away.

but I have forgotten the security question of my fiverr,What can i do now.

Speak to CS.

[mahmoud0205]

Thank you so much guys for sharing your experience. Solved 🙂