akib0079 Posted January 9, 2021 Share Posted January 9, 2021 If I open a dispute for extending the delivery time as the buyer isn’t responding…Afterward, if the deadline crosses regarding the order should I deliver what I have or wait for the dispute to accept?If I wait for the buyer’s response and don’t deliver will that affect my order completion rate?? 7 Link to comment Share on other sites More sharing options...
mjaninea Posted January 9, 2021 Share Posted January 9, 2021 I’ve experienced this. If you opened a dispute, the deadline crosses and the buyer’s not responding, when he does and agrees to extend the delivery time, I don’t think that will affect your stats. It will if the deadline has crossed and the buyer does not agree to extend delivery time.But I am not 100% sure about it, let’s see if someone else knows more. 2 Link to comment Share on other sites More sharing options...
looseink Posted January 9, 2021 Share Posted January 9, 2021 There is never a problem with requesting an extended delivery time.That is, if the Buyer accepts it.I would hold off on partial delivery and hope that the Buyer responds in time.If not, it’s just one late order.Unless you always deliver late, it won’t have much impact on your stats. 2 Link to comment Share on other sites More sharing options...
akib0079 Posted January 9, 2021 Author Share Posted January 9, 2021 I’ve experienced this. If you opened a dispute, the deadline crosses and the buyer’s not responding, when he does and agrees to extend the delivery time, I don’t think that will affect your stats. It will if the deadline has crossed and the buyer does not agree to extend delivery time.But I am not 100% sure about it, let’s see if someone else knows more.I knew it doesn’t effect stats but after some digging I got a view it can affect the order completion if he response late and you deliver late Link to comment Share on other sites More sharing options...
akib0079 Posted January 9, 2021 Author Share Posted January 9, 2021 There is never a problem with requesting an extended delivery time.That is, if the Buyer accepts it.I would hold off on partial delivery and hope that the Buyer responds in time.If not, it’s just one late order.Unless you always deliver late, it won’t have much impact on your stats.Yes I am already on the safeside!I did my work its 90% finished on my server and got the demo approved too, but buyer had to deliver the access on his site but without access I amn’t finish the 100% as he didn’t responded for 17 hours…I will wait until he comes lets see what happens! 2 Link to comment Share on other sites More sharing options...
akib0079 Posted January 9, 2021 Author Share Posted January 9, 2021 (post withdrawn by author, will be automatically deleted in 24 hours unless flagged)I was thinking about this @adrian_1976 !I have opened a dispute regarding this if he come and extend the time that’s fine if not I will deliver the backup work… Link to comment Share on other sites More sharing options...
adrian_1976 Posted January 9, 2021 Share Posted January 9, 2021 Exactly. 100% agreed. Do exactly what you just said. 2 Link to comment Share on other sites More sharing options...
fynwriter Posted January 9, 2021 Share Posted January 9, 2021 Normally, when you open a dispute and the seller doesn’t accept after 48 hours, Fiverr cancels the dispute and if the time has elapsed, it becomes a late order which definitely will make your delivery stats to drop.What I have done in a situation like this was to deliver what I have got with an explanation stating why I couldn’t finish the job and a promise to conclude it as soon as he/she responds.It has always worked. However, if the buyer is troublesome, he/she might request for cancellation. But 95% of the time, it went well with me.I hope this helps? 2 Link to comment Share on other sites More sharing options...
mjaninea Posted January 9, 2021 Share Posted January 9, 2021 (post withdrawn by author, will be automatically deleted in 24 hours unless flagged)but it’s against Fiverr’s TOS to deliver an uncomplete order… so in this case the buyer could report the seller, or could accept the incomplete delivery and leave a very bad review… 2 Link to comment Share on other sites More sharing options...
adrian_1976 Posted January 9, 2021 Share Posted January 9, 2021 Normally, when you open a dispute and the seller doesn’t accept after 48 hours, Fiverr cancels the dispute and if the time has elapsed, it becomes a late order which definitely will make your delivery stats to drop.What I have done in a situation like this was to deliver what I have got with an explanation stating why I couldn’t finish the job and a promise to conclude it as soon as he/she responds.It has always worked. However, if the buyer is troublesome, he/she might request for cancellation. But 95% of the time, it went well with me.I hope this helps?What I have done in a situation like this was to deliver what I have got with an explanation stating why I couldn’t finish the job and a promise to conclude it as soon as he/she responds.Exactly. This is the best way to do this. 2 Link to comment Share on other sites More sharing options...
adrian_1976 Posted January 9, 2021 Share Posted January 9, 2021 but it’s against Fiverr’s TOS to deliver an uncomplete order… so in this case the buyer could report the seller, or could accept the incomplete delivery and leave a very bad review…but it’s against Fiverr’s TOS to deliver an uncomplete order…Well yes, it is, but if the buyer isn’t responding, you have an argument here. If the buyer doesn’t respond, it’s not your fault. You should not have your gig and profile affected because of a buyer that doesn’t respond. 1 Link to comment Share on other sites More sharing options...
adrian_1976 Posted January 9, 2021 Share Posted January 9, 2021 Personally, I don’t understand why buyers even go to buy a gig in the first place if they don’t respond within 24 hours.I mean, if you buy a gig, you want a job done, right? Why would you not respond? 4 Link to comment Share on other sites More sharing options...
akib0079 Posted January 9, 2021 Author Share Posted January 9, 2021 but it’s against Fiverr’s TOS to deliver an uncomplete order… so in this case the buyer could report the seller, or could accept the incomplete delivery and leave a very bad review…On my end it should be that problm already the demo is approved the buyer know he is missing info!He told me he will gave the access later but after that he didn’t responded! Link to comment Share on other sites More sharing options...
mjaninea Posted January 9, 2021 Share Posted January 9, 2021 but it’s against Fiverr’s TOS to deliver an uncomplete order…Well yes, it is, but if the buyer isn’t responding, you have an argument here. If the buyer doesn’t respond, it’s not your fault. You should not have your gig and profile affected because of a buyer that doesn’t respond.Oh yes, that’s for sure! I didn’t consider that.Well, sadly I have heard many stories of sellers who were not helped by Fiverr’s CS despite of being right.But yes, what you say is true. 1 Link to comment Share on other sites More sharing options...
adrian_1976 Posted January 9, 2021 Share Posted January 9, 2021 Oh yes, that’s for sure! I didn’t consider that.Well, sadly I have heard many stories of sellers who were not helped by Fiverr’s CS despite of being right.But yes, what you say is true.Well, sadly I have heard many stories of sellers who were not helped by Fiverr’s CS despite of being right.Yes, I’ve read many stories even here on the Fiverr Forum about CS not helping sellers even when they are right. I just hope that if CS actually got involved, they would understand my story.Also, if you tell someone that you will complete the order for them, after they respond back to you, I would think that it fair. Even if the buyer responded 3 days later after the order was marked complete, I would still chat with them in inbox to complete their project.What you said is true though. 1 Link to comment Share on other sites More sharing options...
lloydsolutions Posted January 9, 2021 Share Posted January 9, 2021 but it’s against Fiverr’s TOS to deliver an uncomplete order…Well yes, it is, but if the buyer isn’t responding, you have an argument here. If the buyer doesn’t respond, it’s not your fault. You should not have your gig and profile affected because of a buyer that doesn’t respond.Sellers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the Order as Delivered.The above is from the Terms of Service at the bottom of the Fiverr main page.Don’t offer advice that will risk a seller’s account. 3 Link to comment Share on other sites More sharing options...
adrian_1976 Posted January 9, 2021 Share Posted January 9, 2021 Sellers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the Order as Delivered.The above is from the Terms of Service at the bottom of the Fiverr main page.Don’t offer advice that will risk a seller’s account.Sellers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the Order as Delivered.Okay, then I would just contact CS and ask THEM what to do. It’s not fair to have your gig go down because a buyer was unresponsive. If it says it in ToS though, then I don’t know what to say. 1 Link to comment Share on other sites More sharing options...
frank_d Posted January 9, 2021 Share Posted January 9, 2021 (post withdrawn by author, will be automatically deleted in 24 hours unless flagged)Please do not advise fellow members to break ToS.This is dangerous advice and was hidden. 5 Link to comment Share on other sites More sharing options...
adrian_1976 Posted January 9, 2021 Share Posted January 9, 2021 I’m sorry. I realized my mistake. Sorry about that. 1 Link to comment Share on other sites More sharing options...
adrian_1976 Posted January 9, 2021 Share Posted January 9, 2021 I was just responding with what I thought best. I didn’t know that was against ToS. 😦 Link to comment Share on other sites More sharing options...
frank_d Posted January 9, 2021 Share Posted January 9, 2021 I was just responding with what I thought best. I didn’t know that was against ToS. 😦You should read Fiverr’s ToS.You should also refrain from advising people if you are not sure about what you are talking about.Also: if you are making incomplete deliveries yourself, you need to stop that right now. 6 Link to comment Share on other sites More sharing options...
vickiespencer Posted January 10, 2021 Share Posted January 10, 2021 Normally, when you open a dispute and the seller doesn’t accept after 48 hours, Fiverr cancels the dispute and if the time has elapsed, it becomes a late order which definitely will make your delivery stats to drop.What I have done in a situation like this was to deliver what I have got with an explanation stating why I couldn’t finish the job and a promise to conclude it as soon as he/she responds.It has always worked. However, if the buyer is troublesome, he/she might request for cancellation. But 95% of the time, it went well with me.I hope this helps?What I have done in a situation like this was to deliver what I have got with an explanation stating why I couldn’t finish the job and a promise to conclude it as soon as he/she responds.As @mjaninea said, that is against TOS, and you are walking on thin ice. All it takes is one client to complain, and you will have an account waning.If the buyer doesn’t respond, it’s not your fault. You should not have your gig and profile affected because of a buyer that doesn’t respond.Your gig profile will take a bigger hit if you get a warning! 1 Link to comment Share on other sites More sharing options...
manabendra7 Posted January 10, 2021 Share Posted January 10, 2021 Same here…my delivery time expired, So I made an order cancelation request. The buyer was not responding, so the order canceled.It makes my order completion rate to 50%…This was my new gig and the first order for this gigWould I continue this gig or delete it and create a new gig?Please leave your valuable comments on itThank youRegardsManabendra Link to comment Share on other sites More sharing options...
genuineguidance Posted January 10, 2021 Share Posted January 10, 2021 Same here…my delivery time expired, So I made an order cancelation request. The buyer was not responding, so the order canceled.It makes my order completion rate to 50%…This was my new gig and the first order for this gigWould I continue this gig or delete it and create a new gig?Please leave your valuable comments on itThank youRegardsManabendraJust because you delete a Gig were you had a cancellation will not make that cancellation go away - or change your analytics to 100% again. All you can do is avoid cancellations that can drag your account down further.GG 4 Link to comment Share on other sites More sharing options...
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