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My success score went form 8 to 4 in a month



Can someone explain why "client satisfaction" is strongly negative impact and "effective communication" is negative impact. I have 5-star rating with 35 reviews. if clients have no issues in inbox and they wrote 10 lines of positive feedback in public review why would they give negative private feedback? it doesn't make sense to me tbh. My gig was ranked 6th on the first page on 2 keywords now I can't find it even after applying filters. what I did wrong? can someone guide me. I am new joined fiverr in jan 24.


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