iasadnotion

Can someone explain why "client satisfaction" is strongly negative impact and "effective communication" is negative impact. I have 5-star rating with 35 reviews. if clients have no issues in inbox and they wrote 10 lines of positive feedback in public review why would they give negative private feedback? it doesn't make sense to me tbh. My gig was ranked 6th on the first page on 2 keywords now I can't find it even after applying filters. what I did wrong? can someone guide me. I am new joined fiverr in jan 24.

My success score went from 8 to 4 now I'm even losing my level 1 badge. I just saw some users mentioning time extension as a factor and I think that's the reason in my case because I sometimes have 10+ orders k queue and sometimes buyers place order with 2 days delivery time but when I remind them that I have mentioned in packages description to message before placing order then they are really cooperative to extend time (did this more then 5 times this month) and honestly I didn't knew time extension can be a bad thing as I'm very new to fiverr.