Gig Multiples for Packages - option to turn off/limit multiples needed

[dev_naymul247]

To much information 🥴🥴

[donnovan86]

5 minutes ago, dev_naymul247 said:

To much information 🥴🥴

I am not sure what you mean, nor do I understand the value that this comment adds to the conversation.. 

This request is crucial for a lot of sellers, and we really hope it will be implemented as soon as possible.

[donnovan86]

Hopefully we get more traction to this, because a lot of people are in need of this feature. 

[donnovan86]

Just got this order.. I have no words.. isn't anyone from Fiverr browsing this subforum? 

[emilie_canchon]

Come on Fiverr, do something about it. It is absolutely ridiculous that someone can order 20 times the same package without any adjustment to the delivery date. People have been complaining about this for years. Why has this not been sorted out yet?

[donnovan86]

12 hours ago, emilie_canchon said:

It is absolutely ridiculous that someone can order 20 times the same package without any adjustment to the delivery date

Even with the date adjustment, some people like me just want to limit the word count people can buy and do custom offers as needed. The idea of having gig multiples works for some industries/categories, but for writing it's not ok since people can buy randomly and without asking the writer first, which adds a lot of issues. I do hope there will be the option to stop gig multiples in the writing section at the very least, although it would be great site-wide.

[omeru_bou]

I agree this has to change! Normally when the client comes in contact with you at first all goes friendly, but when the order is placed directly there is always that misunderstanding of how mach you can do as obviously you cant do ×20(illustrations) in 2days regadless of being a full time freelancer. My main issue was that the extrafast deliver price is the same for eithe x1 or x20 but i think controlling the numbe purchase would solve the issue.

[donnovan86]

18 minutes ago, omeru_bou said:

My main issue was that the extrafast deliver price is the same for eithe x1 or x20 but i think controlling the numbe purchase would solve the issue.

Exactly. It needs to change as quickly as possible. A lot of people are dealing with this issue, but not many of them speak up. That being said, I agree with the extra fast thing, many buyers manipulate the system and do 1x extra fast for 5x the work. This ordering system needs improvements ASAP.

[emilie_canchon]

Something seriously needs to be done about this.

Woke up this morning to find out someone had ordered over 130 000 words to be translated by monday when chosen gig is only meant for 500 words.

Customer didn't answer my messages so had to contact the resolution center and was told that, obviously, this would affect my completion rate.

Needless to say I am less than impressed.

[donnovan86]

7 hours ago, emilie_canchon said:

Needless to say I am less than impressed.

Well if people don't band together and show that this is a real problem, nothing will be done. I always am close to being on track with everything, then a large order placed without my consent with those gig multiples comes and it messes stuff up. Even if you say in the gig description that you don't accept that, it doesn't matter. And it mostly affects writers and translators, people in the writing category in general because this is where a lot of people need tons of documents and stuff like that..

[melanielm]

I'll add my voice again! This is an important issue that deserves a solution by now. 

20 hours ago, emilie_canchon said:

Woke up this morning to find out someone had ordered over 130 000 words to be translated by monday when chosen gig is only meant for 500 words.

Oh no! I can't imagine how any buyer would think that's okay.

 

[miiila]

On 9/3/2022 at 6:25 PM, emilie_canchon said:

Something seriously needs to be done about this.

Woke up this morning to find out someone had ordered over 130 000 words to be translated by monday when chosen gig is only meant for 500 words.

Customer didn't answer my messages so had to contact the resolution center and was told that, obviously, this would affect my completion rate.

Needless to say I am less than impressed.

Obviously. ... The only thing that should be obvious is that something needs to be done about this, i.e. that sellers need to be given the ability to disable or reduce the Gig multiples option. I'd keep chatting with them until they tell you that it shouldn't affect your completion rate and to keep an eye on it and let them know if it does, and tell you they passed on your issue/suggestion to the relevant team. It's beyond ridiculous that people can place orders like that without the seller having the option to prevent it and that it will affect their order completion rate. We're not all mere button pushers, who can "deliver" thousands, or tens of thousands, or hundreds of thousands of words within minutes, after all...

I still don't get why they changed it for Voice Over, now already long ago, and still didn't for W & T. Did the dog eat the relevant lines of code? 🐶

[donnovan86]

2 hours ago, miiila said:

We're not all mere button pushers, who can "deliver" thousands, or tens of thousands, or hundreds of thousands of words within minutes, after all...

Honestly in the voiceover section is not as bad, because not a lot of people need tons and tons of large scripts. But with writing and translation, it's common to encounter people that want 10k words written/translated within a day or a few days. And if you have a short delivery time like I do, you're screwed pretty much. I really hope they add this and help us.. because this is a nightmare to deal with and I for one encounter this issue WAY TOO OFTEN. 

[paddy_boylan]

Hey Fiverr fam. I'm... confused.

I have a proofreading/editing gig. It's somewhat strange that delivery times don't scale with increased word count - if I have a package with a 3 day delivery time, and someone buys an edit for 200,000 words, my delivery time is still 3 days.

What I truly can't understand though is how other sellers are managing this. When I look at the top sellers in the proofreading/editing space, most of them seem to use a set delivery time, plus an editable word count field, for their packages. How do they manage this? How do YOU manage this?

Any help at all would be appreciated. Thanks!

[donnovan86]

6 hours ago, paddy_boylan said:

When I look at the top sellers in the proofreading/editing space, most of them seem to use a set delivery time, plus an editable word count field, for their packages.

I am a writer and not a proofreader. That being said, the process is pretty much similar. And while the editable field changes prices, the overall deadline is still the same. That's the main issue for me too, either this or people using up to 20x the word count without my consent and the deadline obviously remains the 1x package deadline. I've been lobbying about this problem for years, but still no changes, although people at Fiverr know this. They could easily remove gig multiples or allow us to stop/start them. 

Simply put, there's no way to stop this, unless you increase prices and thus people will not order massive word counts without contacting you first.

[paddy_boylan]

Right. Thanks, @donnovan86. So when someone does order a large number of words from you, how do you manage that? The only way I see it working is if you contact the buyer, explain, and then edit the job's delivery time.

[donnovan86]

14 minutes ago, paddy_boylan said:

The only way I see it working is if you contact the buyer, explain, and then edit the job's delivery time.

Yes. But many times they just dump the order and don't reply. In which case I cancel. 

 

[melanielm]

I opted not to use the word count input field and just make different packages for higher word counts. Most buyers contact me before ordering (Seller Plus people can put that limitation on their gigs now.), but I have had people order multiples of a smaller gig and expect me to write 20,000 words in three days or similar. 

This is one of the eternal complaints about order management around here.

[donnovan86]

14 minutes ago, melanielm said:

This is one of the eternal complaints about order management around here.

Yep, and one of the things that are not solved at all. Hopefully it will!!

Edited March 8, 2023 by donnovan86

[vickiespencer]

1 hour ago, melanielm said:

I opted not to use the word count input field and just make different packages for higher word counts.

That is what I did too. Now I use the Request to Order feature, and I love it!

[paddy_boylan]

13 hours ago, vickiespencer said:

Now I use the Request to Order feature, and I love it!

Right. I guess that's the goal then.

15 hours ago, melanielm said:

I opted not to use the word count input field and just make different packages for higher word counts.

I'll definitely be trying this model if I can't make editable word counts work; though I want to be able to use my gig's various packages to scale the type of services I offer (proofreading, line edits, structural edits, etc)., and the "job extras" checkbox options don't add to the gig's cost! Gah!

In the meantime, I'll add my voice to the complaints chorus, and hope that one day Fiverr changes things.

[Zahid I.]

Btw, @donnovan86 & @miiila
I'm highly interested to know more from you about your concerns, and thoughts regarding "gig multiples".

[donnovan86]

Well you came to the right place.

I've been very vocal about this topic for a very very long time. I think sellers need to have a way to stop/start gig multiples as they please. And if you agree with gig multiples, choose how much you want to go, be it 2x, 3x or 5x. I am sure no one wants 20x gig multiples on their gig, especially since this doesn't increase the deadline in any case. Even now I have a 2x gig multiple for one of my larger packages and that rushes me quite a bit. Let alone anything more than that.

So yes, I think the best approach is to allow seller to stop/start gig multiples and set them up the way they want. I want to have the ability to show customers what I can do and what I am able to cover with my gig. I can't agree to gig multiples because I work alone and don't have a team. So it's just more pressure and a constant rush to deliver. Most of my cancellations had to do with gig multiples, because people think I set that system up, which I didn't. I always say I never accept over 2000 words, but people order anyway because it's possible.

As I said, the best approach has to be a button where you can start/stop gig multiples. I don't want to offer gig multiples and instead I want to stick only with my packages at their face value. Anything more leads to issues for both me and my clients, so I just want to stop those..

[miiila]

1 minute ago, seven_sign said:

Btw, @donnovan86 & @miiila
I'm highly interested to know more from you about your concerns, and thoughts regarding "gig multiples".

You mean apart from half of our forum posts' content and all our site suggestions and bug reports about it? 😉 

It's really simple: it doesn't make sense that the delivery time doesn't scale with the number of Gig multiples/words that people order.

The VO category got that fix long ago now, so, obviously, it's possible technically, and it makes zero sense that Writing & Translation didn't get it.

Thanks for your interest!

[Zahid I.]

On 3/21/2023 at 10:54 AM, miiila said:

You mean apart from half of our forum posts' content and all our site suggestions and bug reports about it?

As we're discussing, I could listen to you here personally.
I can discuss this with my team and also in the community department.

Fiverr also listens to the forum.

So for any specific request/report/insight, we can reach Fiverr from multiple channels. I believe all our expectation is for Fiverr to listen to us, Isn't it?

On 3/21/2023 at 10:54 AM, miiila said:

It's really simple: it doesn't make sense that the delivery time doesn't scale with the number of Gig multiples/words that people order.

The VO category got that fix long ago now, so, obviously, it's possible technically, and it makes zero sense that Writing & Translation didn't get it.

Thanks for the information.

On 3/21/2023 at 10:48 AM, donnovan86 said:

As I said, the best approach has to be a button where you can start/stop gig multiples. I don't want to offer gig multiples and instead I want to stick only with my packages at their face value. Anything more leads to issues for both me and my clients, so I just want to stop those.

Thanks for sharing. I believe this is really important for individuals to control their workload. I will discuss this point with the community leadership team and department obviously.