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How do you deal with revision requests?


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"Buyer has requested new revisions"

It can be a daunting notification to receive. Currently, buyers can continue to select 'request a revision' as many times as they like - regardless of how many revisions are allowed in the order/Gig.

Therefore, buyers can effectively abuse this function, meaning that they can prevent the order from ever being completed - effectively giving them all the power to keep requesting revisions from the seller, until they finally give up and make further changes (often for free). Many buyers know this, and continue to abuse this function to get revisions for free - holding the seller at hostage for their work.

What's your experience with this? Have you experienced it? How do you deal with it?

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I rarely receive requests for revisions these days.

I have 'Request to Order' on.

I thoroughly discuss the project with the client before ordering. And I also, produce samples to agree on the style, if needed,

However, I do think that the platform should only allow the buyer to request the number of revisions that came with the gig. Any further revisions should be purchased. Remember those old arcade machines? Insert coin to continue!

Edited by sunboatrecords
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14 minutes ago, sunboatrecords said:

I rarely receive requests for revisions these days.

I have 'Request to Order' on.

I thoroughly discuss the project with the client before ordering. And I also, produce samples to agree on the style, if needed,

However, I do think that the platform should only allow the buyer to request the number of revisions that came with the gig. Any further revisions should be purchased. Remember those old arcade machines? Insert coin to continue!

That's great for you! 

However, by providing examples, do you perhaps feel you are effectively doing revision requests.. but just in a different form?

Yes - I agree with you, it would be great if the revision requests were limited to the amount specified in the order!!

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10 minutes ago, khalifacyrusuk said:

However, by providing examples, do you perhaps feel you are effectively doing revision requests.. but just in a different form?

Not at all! This only happens in audio restoration and I am just managing clients' expectations. It is due to the nature of the job. The result is dependent on the state of the source. We have to show the client what to expect. Every case is different. It takes a few minutes anyway.

I do not provide samples in any other area of my expertise. I point them to my portfolio where I have enough examples!

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12 hours ago, khalifacyrusuk said:

What's your experience with this? Have you experienced it? How do you deal with it?

I rarely receive revision requests, and when I do they are typically simple fixes. I offer two free revisions and charge for additional work after that. (Haven't happen yet)

If you stick to your principals and maintain good working relationships, most buyers will compromise. If they go to customer support, the CS will take a good look at the work and decide whether to stand by you (or the opposite). 

2 hours ago, khalifacyrusuk said:

However, by providing examples, do you perhaps feel you are effectively doing revision requests.. but just in a different form?

At times, I receive requests to do a small "sample" of my work by translating a portion of the client's work for free. One such request was for a translation of 250 words from a 500-word document; at the time, I charged $5 for such work. I didn't do it. 

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These days, I feel confident enough to say "I do business, not charity" to people who request free samples / free work.

You are a top-rated seller for a reason. Please feel free to point out that fact when customers make unreasonable requests. You have over 500 reviews, so if additional evidence is needed, I don't know what would suffice.

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17 hours ago, khalifacyrusuk said:

What's your experience with this? Have you experienced it? How do you deal with it?

Never had any customer ask for more than the 2 free revisions I offer. Some didn't ask for any at all. I am with you on that one: buyers tend to abuse the revision button a lot.

I have a "please inbox me before placing your order" warning on my gig. Only had 1 customer who placed an order without asking me first, but he was straightforward with his requests and really didn't need any further communication. Knowing what the customers expect from you is key to avoid that dreaded revision request.

Also when I make my final delivery, I remind them that the gig only offers two free revisions, and I encourage them to ask me to change multiple things at once in case they request one. Knowing that giving me chops of information and more requests costs them money is a perfect motivation for them to be clear and thorough 🤭

Edited by moonstaredits
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