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Everything posted by strategist_ceo

  1. Why? Editing the gig from time to time, greatly boost the gig's organic reach.
  2. If the gig that you are eligible for, is over $100, I think it will be good to run the promotion. If it is for a service of $5 or $10, paying for $0.7 - $1.9 per click makes no sense. Per click does not mean confirm order.
  3. Since I started promoting my gigs, my organic reach has decreased significantly from 200 - 300 daily impressions to below 150 organic ones. I got one very good order from promotion, I think it happened because I reached level 2 (alongside that impression, I guess). The typical trend we see after an order—an increased number of impressions and additional orders—didn't happen anymore. I saw two orders on the same day, and the organic impressions were lower the next day and even worse afterwards.
  4. In my opinion, wait until you get the payment. Delete the account and start over, since you're fairly new and one review... not as painful as other established seller.
  5. If your profile is new, it will be hard to recover from 4.3 to a 4.7. I have over 20 orders but a low review rate, for my business gig. There are 9 "5 stars" (technically 1 is 4.7) and 1 "2 stars" (because I refuse to use fake numbers in a financial projection) and it is still 4.7. I don't know how many reviews I will need to dilute the water.
  6. Apparently this is still happening. Has anyone resolved this problem?
  7. Does anyone know if the auto-complete of order is 3 or 8 days? (for milestones order)
  8. I counted. I send them relevant screenshots explaining, some with clear date and time delivery (and due) 12 times. The last message to me is that I am late, ignoring screen shots sent those 12 times.
  9. This is possible. It's a common thing between the two incidents, the multiple extension (which happened because the buyer didn't know what his company projection is) was deemed as late multiple times. The CS kept accusing me of being late and I find the screenshot attached with a clear due date and time + delivery date and time (that I was not late) not helpful. They will go back to accusing me of being late again.
  10. After 7 CS, over 3 tickets, a long conversation that keeps getting "reset". They just tell me that I am very late. This is the latest reply, they tell me that I am late and thus the order will not be auto completed.
  11. It's delivered on time, early even. However, the system marks me as "late" and "very late". It's not about delivering late but the system thinks that I am very late, when in fact, I delivered early. This has got to do with a bug on the platform, both the order affected had extensions to them, both were necessary because the buyer weren't giving me the right info. That shouldn't matter... except it did.
  12. I don't even know I was "very late". The CS told me "very late" in the system in the ticket that I submitted.
  13. I have been told by more than 1 CS that I am late and "very late" even. Late = later than due date Very late = Later than 24 hours. I am assuming they have profound impact to your fiverr algorithm. Despite multiple contact with the CS, who keep telling me that I am late, I am late and I am late (3-4 CS so far). I really don't get it and this is the second time, a similar bug is affecting me. I was never late and I find that having to explain to 7 different CS (combined over 3 tickets) that I was not late is so stressful. I keep telling them to just look at the delivery date and time, I was 1 day early. Why are they just ignoring the fact that I delivered early? I am not late and was never late for any of my work. Why is Fiverr pushing the VERY LATE status to me? and not "auto completing" an order, despite it has already been completed.
  14. My success manager and the Fiverr manager have both assured me that cancellation(s) as a buyer will not affect my seller’s side… I had a cancellation 2-3 days ago and my impression was 0 across the board yesterday. This is even worse when I just joined, I had between 3 – 10… never a ZERO. Of course… it’s my suspicion. It’s too obvious.
  15. If your delivery is later than the original “intended delivery” time… and you have not went through resolution to request for an extension, even if the client accepts the “extension” AFTER the original delivery time… your order will be marked late. I know this has nothing to do with the original post but it’s a good to know.
  16. I will certainly tell people if it’s good (or bad). Watch this space?
  17. I think it will make sense to offer Seller Plus to those who actively have a # orders within a period of time? It makes sense to offer only to those who have over $10 (or $20) in balance. I am also curious if they will accept many sellers who aren’t able to communicate in English properly. They are in need the most.
  18. I took the advice. I removed 6 of my gigs. I modified my best performing gig and my main gig. I’m very nervous. I expect a period of low impressions, as the gig “index” itself… Very nervous.
  19. You’re probably late. I think the invitation was for people who responded to this thread, earlier on.
  20. I’m afraid I have to disagree. I have been here since 2017, and my success manager gave me genuine guidance that I can use. Also, the TOS of seller plus says: All consultation and education shared in the course of the Seller Plus Program by the Seller Success Manager is personalized for a specific Seller in a specific time frame; please avoid sharing any information you receive from the Seller Success Manager with others nor relying solely on this information. So is what you shared breaking Seller Plus TOS? :thinking: I plan to keep the subscription if it stays at $20 per month. If Fiverr raises it then, I will have to think about that. I removed that comment although I don’t think I disclose any actual advice. Everything I mentioned was in the scope. Still. 😅
  21. Your profile is enviable. He (or she) won’t be able to give the same advice he gave to me (to you)… I will stay on to see if there is any additional value (since this is new), if I’m not making a loss from the monthly orders and to have a friend when I face difficult clients?
  22. 🙈 removed. Thanks for the reminder @vickiespencer
  23. Like many regular sellers, we know Fiverr rotates our gig in the search results. Replying late, canceled orders, and delivering late… are factors that decrease your “rank” so to speak. In my first purchase, as a buyer, I ordered a logo, and the seller delivered this: Of course, Customer Service cancels it for me. 🙈 I then bought a service from another seller… who doesn’t know how to code properly (but have positive reviews and is in this forum). To cut the story short, there were 2 gigs canceled with this second seller. … the other seller whom I am using his service now, has now extended the delivery time 6th time (and likely going to the 7). Nothing to do with his skills but language proficiency. I compared my gig impressions on that cancellation date (s) and extension date (s)… I couldn’t help but speculate that these play a part in my drop of impressions. They are indeed cancellation… but has nothing to do with how I perform as a seller. Does anyone share my concern?
  24. It is not harmful to the account. Adding that personal information is part of the order, I don’t see a problem with that. FWIW, every web designer / web developer will have to get the client’s contact information… for the “contact us” page. If it is part of the job, it’s only logical that it’s harmless.
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