charlsmcfarlane

If it’s taking into account a specific time frame, for example the last 24 months, then changes can happen at any time. Let’s say you had a negative private review 24 months ago. As soon as you hit 24 months and one day, that negative review isn’t impacting you any more, so your score would seem to inexplicably increase. I have no idea if this is how it works, I’m just guessing at what could cause movement like this with no orders. Unfortunately, I think you’re right. However, even if you could be certain that customers completely understand it, it’s still a flawed metric. Asking for buyers to rate the price (a variable) and the quality (another variable) in one question means that any ratings left by a buyer are ambiguous at best (misleading at worst). Not to mention that buyers agreed the price when they started, so the price shouldn’t be a factor — only the quality of delivery.

Agreed. However, it is very easy for Fiverr to address this concern and still implement this functionality: 1. Show an “edited” or “message deleted” tag. 2. Allow Fiverr support to see the different versions of the messages and any that have been deleted.

I don’t put much stock in the “last seen…” labels. I often get order messages and open the order within seconds and it then says the buyer was last seen three hours ago or something. Either, as you suggest, there’s a massive delay in the message notification coming through or maybe the “last seen…” counter takes some time to update.

I agree with this a lot. I offer training sessions via zoom. Once a buyer has had an hour of training, for example, the work is objectively done. The work is the time. I don’t have a Time Machine and I won’t be giving them more free time, so revisions are not possible and therefore not offered.

I agree with a lot of this. This was my suggestion for a fix, which isn’t too dissimilar. https://community.fiverr.com/forums/topic/307955-systematically-restrict-revisions/

I tried SP after having been eligible for TRS review for over two years. on my very first review date, I was promoted to TRS. Therefore, my experience is that this feature of SP was a thing but, with the way the system has changed in the last month, it could be completely different now. 🤷🏻‍♂️

Thanks. In fairness, the score going up might have been coincidental. There are so many factors that influence the success score that we are in the dark about, so there's really no way to know.

My personal experience was that several of my gig success scores went up on the day they announced it was fixed, so I’m inclined to believe it. Who knows though? 🤷🏻‍♂️

If I offer a milestones order or subscriptions order and the buyer accepts it, will it count as one order on the "Repeat buyers" metric or as repeat business? The buyer can opt out of the deal at any stage, and decide not to continue, so each milestone or subscription renewal is a new purchase. I just want to know if it is counted as such. Thanks

It’s back 🫠

Just updated the app. The release notes state is has a new seller dashboard. It hasn’t changed though. Although on the help page it shows an updated one

I just sent a bug report in the App

On mobile, the button to message a buyer who submitted a brief is now obscured by the new fiverr chat thing (please see attached screenshot). I found that scrolling to the very bottom makes the chat thing disappear, but it’s still not ideal

There are certain services where both delivery deadlines and revisions make no sense. This is very relevant to some of my key gigs, but I’m sure there are other offerings for which this would be useful. I offer training sessions. Often a buyer will purchase a gig and then not be available to meet for a session for days or weeks. Other times, the buyer just disappears for months (or years!). Therefore, this kind of order is delivered only when the buyer and seller agree on a session time – rendering the delivery timer 100% arbitrary and useless. I set a 30 day delivery deadline on my training gigs to reduce the need for me to request extensions all the time. But, even that is messy because I’ll have customers ask me, “why do I have to wait for 30 days for a training session?”, which they absolutely don’t. How many buyers have skipped over my gig because they think that a 30 day delivery means they have to wait for 30 days for a session? Probably lots. On the other hand, I used to have much shorter deadlines on these gigs to entice buyers who need to be seen soon. However, this just resulted in lots of occasions where I was just requesting extensions all the time, so I could find a time that’s convenient for the buyer. Having a delivery deadline also creates unnecessary confusion in another way, where the buyer doesn’t understand the distinction between the deadline and the agreed session time. For example, I’ve had buyers request a date and time after the arbitrary delivery deadline. So I request an extension. Then, I’ll have buyers reject the extension request because they think I’m trying to reschedule the agreed session time, which I’m not. It’s clunky operating in this way. This kind of order should just not have a deadline at all. I have two possible suggestions for a better way for this to work. 1. a seller defines a ‘from’ date. For example “session availability in as little as 5 days”. That then means fast delivery of 24 hours, for example, can still be an add-on. This wouldn’t be a deadline. This will be a minimum amount of time that the buyer must expect to wait for a session to be available. If there’s one available sooner, then great! – under-promise, over-deliver! 2. Integrated calendar support like we see in the consultation feature. So rather than a delivery deadline, the buyer actually books a specific time and then the order deadline is directly tied to the calendar event. Then a seller or buyer could request a reschedule using a similar process to a delivery extension. This could also have fast delivery add-ons available where the price increases the closer the session is to today. Also, the option to request revisions should be completely disabled for this offering because the work is the session. Once it’s delivered, the work is objectively done. I can’t go back in time and give them my time again. I’ve delivered sessions like this over 500 times on the platform and have been fortunate enough to work with some excellent buyers. Therefore, I’ve only ever had one buyer start requesting revisions after a session is complete. So, while it’s not been a huge issue for me, I can still see the benefit. I’m sure there are also other kinds of services that could also benefit from this option. Obviously certain services like logo design, voice overs and video explainers need a revision system but, for some services, it makes no sense at all. Please allow sellers of certain (relevant) services to set unlimited delivery times, or at least have a relevant timing system like the ones I defined earlier. Please also allow sellers of certain (relevant) services to disable revisions completely – not just set 0 revisions on the gig/offer, which doesn’t affect anything.

This is spot on. This could be fixed by revision requests being a systematic process rather than a button the buyer can press infinitely. If the revision process were a mutual workflow, the buyer and seller could agree on a revised deadline that encompasses the revision request. There are also types of orders where there should be no delivery deadline at all and no option to request revisions. For example, I offer training sessions. They are delivered when the buyer and seller agree on a delivery time. The timer, in this case is 100% arbitrary and the only time I request extensions is when the buyer disappears or can’t commit to a time within 30 days (the arbitrary delivery deadline I set on my training gigs). And the option to request revisions should be completely disabled for this offering because the work is the session. Once it’s delivered, the work is objectively done. I can’t go back in time and do it again.

This is fundamentally the problem. They should not.

I think your approach is the right one. I’ve almost always found that a buyer that’s difficult before the order starts, is difficult throughout.

Can anyone share any advice for politely responding when a buyer gets in touch asking for a job to be done at a significantly lower price than what’s advertised on the gig? Flexibility is one thing, but I had someone recently ask for what is included in my middle package, for 35% the price advertised – so they wanted a 65% discount! I usually try and make suggestions for how they can get more value with me — for example, taking advantage of the discounts I offer through the subscriptions feature. Can anyone share any other strategies for dealing with these situations? Ideally, it would be great to find a way to work with them, in a way that satisfies both our budgets.

I will normally try and get buyers to purchase from my gig page, even when I have been discussing their requirements. The main reason I do this is because I am giving them the opportunity to discover the extras on the gig which will possibly lead to upsells. Sometimes, though, after the conversation, I know exactly what a buyer needs and it’s easier to send them a custom offer, as it gives the buyer convenience of not having to go and build the order themselves. However, creating custom offers is quite cumbersome when one is trying to be consistent with the pricing options on their gig pages. I do most of my communication using the Fiverr app and, while I can create custom offers, the interface doesn’t contain some really fundamental options. At the moment, if I am building a custom offer for a buyer, and I know that their order is going to be the equivalent to one of my packages, and they want a couple of extras, for example, I have to go on my computer to the “edit gig” section to check what all my prices are, so I can ensure that I am charging the same amount as if they were to buy from me on my gig page. Gig extras cannot be seen at all on the mobile app and also can’t be seen on the web without signing in and going through the order process, which I obviously can’t do, as that would be me trying to order my own gig. Now, I could keep a pricelist saved on my devices, but that is just more work and makes human-error more likely. It’s also even more work when I change my prices. Could the process of creating an offer, simply include all of the available extras for that gig, so I can add them and it will automatically add the appropriate pricing? I’d still like to be able to override any price I want, but having this functionality would allow me to price up the gig consistently with my gig offering, if I want, or simply use that pricing-up as a reference point from which to define a custom price. This would be so much faster and also make it possible to price-up an offer when I’m away from my laptop. This might totally be a problem that I’m facing alone, but I’m curious if other sellers have had this issue. Thanks.

Is this confirmed?

I find it surprising that they would recommend saying that.

I think that, while this question is worded slightly better, there’s still a fundamental issue with asking buyers to rate the delivery while also considering price. They are two different variables. However, as the question itself focuses more on the delivery, I think it’s an improvement. I can understand why the private ratings will start to contribute towards the overall rating, but I don’t see how this benefits sellers – they still will not know how they could have improved. With the value for money question moving to the new public ratings, is there an intention to retire private reviews entirely? It could be frustrating for a seller to see their ratings/success score drop and have absolutely no idea why.

We have a winner!

I think there are a lots of ways to ask for a review. I have a quick response saved, which I wrote myself and have been using for years. In that time I have never had any dispute with Fiverr over review manipulation.

Maybe it's because you've stressed that it's important. Getting a negative review wouldn't help you, so it could be perceived that by saying it's important, there's an implication that it's important for you to receive a positive review. Also, by saying it's very important for you, it could make the buyer feel guilty for not leaving a review. I don't know if any to this is right, by the way. I'm just throwing ideas out there as to why your comment was flagged.