Auto reply function!

[danno1950]

13 minutes ago, sunboatrecords said:

I see no benefit in using it. I already have an elaborate system of quick responses.

Same here @sunboatrecords. I have a lot of quick responses, and to use this one would set me back.

[markp]

I can see some ways of making this work but ideally you would be able to set a delay before it responds if you are not available

[miiila]

11 hours ago, markp said:

I can see some ways of making this work but ideally you would be able to set a delay before it responds if you are not available

Definitely.

And, since it doesn't count towards response rate, there should be some easily visible reminder like that red clock symbol on those conversations, it's too easy to not notice that there are still messages that you didn't "really" respond to, as it is.

I turned mine off, after a few instances where it had kicked in, due to the above, and also, because it's really hard to write up a single reply that's suitable as first response to anything you get, while still being kind of meaningful. So far, Quick Responses, or simply waiting until I can respond in person, serve me better.

[markp]

Ideally you should be able to set a delay in increments of five minutes and have a flag next to any messages responded to with this so you are made aware of it and don't cause issues with your response rate.

[rahana_akter]

this is the great feature for me fiverr instant auto reply. thank you so much fiverr, I think this feature for all seller. 

[yasir_wd]

Yes, that's a great function. 

Keep in mind, you’ll still need to reply to the buyer to maintain your response rate.

[williambryan392]

I've got it but won't be using it. As others have said it doesn't help with the response time, I already have a list of tempates and it would be far too generic.

The only thing I can think of is letting them know my sleeping hours so they understand why they may not get an immediate response, but I don't think it's worth it.

[vickiespencer]

Just now, williambryan392 said:

The only thing I can think of is letting them know my sleeping hours so they understand why they may not get an immediate response, but I don't think it's worth it.

That is how I use it.

Mine says:

Thank you for contacting me. Typically, I am active on Fiverr from 8 am to 9 pm MST. I will be with you soon if you contact me during these hours. If you are messaging me outside of these hours, then more than likely, I am asleep and will get in touch with you first thing in the morning my time.

[garaphicx98]

thanks @uk1000 .
i am happy that finally fiverr has bring the auto reply option according to my suggestion(suggested back in 2019)  but i did not use it till now ..
i will check it and then i will share my experience in some other post.

[sunboatrecords]

I tested this feature last night.

I thought that I would let my American buyers know that I will respond to them during studio hours.

But behold, not a single auto reply was sent for the 3 inquiries that I received while sleeping.

And I found out why:

“Remember: Only some buyers will be able to receive the Auto Reply message during the beta testing period.”

https://www.fiverr.com/support/articles/10092069817617?segment=seller

 

Very disappointing!

[abdullawp]

Fiverr auto reply is very helpful for almost all good seller's. When i get it. I smile and get a good responsiveness from Fiverr.

Thanks a lot to Fiverr.

It is so much helpful.

[donnovan86]

17 minutes ago, abdullawp said:

I smile and get a good responsiveness from Fiverr.

Even if you share that, it doesn't count as a reply from your side. So if you don't share a manual reply within 24 hours, your response rate is affected. 

[psykkopatte]

Personally I won't use this feature, I like to answer to someone follwing what the person wrote as first message to not to sound like a bot with a default reply.

[ismat86]

I think  that's better .But we need response asap in project details .

[ismat86]

I think  that's better option buyer do not need to wait for response. Good for salers.

[vickiespencer]

7 hours ago, sunboatrecords said:

“Remember: Only some buyers will be able to receive the Auto Reply message during the beta testing period.”

I seem to remember that only new to you buyers will get the message. I guess Fiverr feels that those who have ordered from you before will know your routine.

[sunboatrecords]

28 minutes ago, vickiespencer said:

I seem to remember that only new to you buyers will get the message. I guess Fiverr feels that those who have ordered from you before will know your routine.

Yes, it is explained in the article.

However, I was talking about new buyers!

[vickiespencer]

Just now, sunboatrecords said:

However, I was talking about new buyers!

I wonder how Fiverr chooses which new buyers will get the message. I have had several receive the message even when I was online and busy messaging with another buyer.

[sunboatrecords]

Just now, vickiespencer said:

I wonder how Fiverr chooses which new buyers will get the message. I have had several receive the message even when I was online and busy messaging with another buyer.

There is an option to turn auto-reply on and off! Maybe you had it on.

[vickiespencer]

Yes. I leave it on all of the time. It is handy for when I am busy.

 

[sunboatrecords]

2 minutes ago, vickiespencer said:

Yes. I leave it on all of the time. It is handy for when I am busy.

 

I don't know what to tell you! 

Certainly, we cannot rely on something that is unpredictable.

Right now, it looks that I can turn it on when I leave the studio or go to sleep and hope for the best.

Last night, it had 0% success!

[vickiespencer]

It has worked for me a few times. But right now I am OOO for Thanksgiving.

[vinidev]

It's one of the favourite thing I saw here after many years. This will help you to keep your response rate good too while you are away for a few. 

[vickiespencer]

3 minutes ago, vinidev said:

This will help you to keep your response rate good too while you are away for a few. 

Auto response does not work like that. You still need to reply to a message within 24 hours for your response rate not to suffer. 

[s80alam]

I was unable to write a word for auto reply.