Auto reply function!

[williambryan392]

I've got it but won't be using it. As others have said it doesn't help with the response time, I already have a list of tempates and it would be far too generic.

The only thing I can think of is letting them know my sleeping hours so they understand why they may not get an immediate response, but I don't think it's worth it.

[vickiespencer]

Just now, williambryan392 said:

The only thing I can think of is letting them know my sleeping hours so they understand why they may not get an immediate response, but I don't think it's worth it.

That is how I use it.

Mine says:

Thank you for contacting me. Typically, I am active on Fiverr from 8 am to 9 pm MST. I will be with you soon if you contact me during these hours. If you are messaging me outside of these hours, then more than likely, I am asleep and will get in touch with you first thing in the morning my time.

[garaphicx98]

thanks @uk1000 .
i am happy that finally fiverr has bring the auto reply option according to my suggestion(suggested back in 2019)  but i did not use it till now ..
i will check it and then i will share my experience in some other post.

[sunboatrecords]

I tested this feature last night.

I thought that I would let my American buyers know that I will respond to them during studio hours.

But behold, not a single auto reply was sent for the 3 inquiries that I received while sleeping.

And I found out why:

“Remember: Only some buyers will be able to receive the Auto Reply message during the beta testing period.”

https://www.fiverr.com/support/articles/10092069817617?segment=seller

 

Very disappointing!

[abdullawp]

Fiverr auto reply is very helpful for almost all good seller's. When i get it. I smile and get a good responsiveness from Fiverr.

Thanks a lot to Fiverr.

It is so much helpful.

[donnovan86]

17 minutes ago, abdullawp said:

I smile and get a good responsiveness from Fiverr.

Even if you share that, it doesn't count as a reply from your side. So if you don't share a manual reply within 24 hours, your response rate is affected. 

[psykkopatte]

Personally I won't use this feature, I like to answer to someone follwing what the person wrote as first message to not to sound like a bot with a default reply.

[ismat86]

I think  that's better .But we need response asap in project details .

[ismat86]

I think  that's better option buyer do not need to wait for response. Good for salers.

[vickiespencer]

7 hours ago, sunboatrecords said:

“Remember: Only some buyers will be able to receive the Auto Reply message during the beta testing period.”

I seem to remember that only new to you buyers will get the message. I guess Fiverr feels that those who have ordered from you before will know your routine.

[sunboatrecords]

28 minutes ago, vickiespencer said:

I seem to remember that only new to you buyers will get the message. I guess Fiverr feels that those who have ordered from you before will know your routine.

Yes, it is explained in the article.

However, I was talking about new buyers!

[vickiespencer]

Just now, sunboatrecords said:

However, I was talking about new buyers!

I wonder how Fiverr chooses which new buyers will get the message. I have had several receive the message even when I was online and busy messaging with another buyer.

[sunboatrecords]

Just now, vickiespencer said:

I wonder how Fiverr chooses which new buyers will get the message. I have had several receive the message even when I was online and busy messaging with another buyer.

There is an option to turn auto-reply on and off! Maybe you had it on.

[vickiespencer]

Yes. I leave it on all of the time. It is handy for when I am busy.

 

[sunboatrecords]

2 minutes ago, vickiespencer said:

Yes. I leave it on all of the time. It is handy for when I am busy.

 

I don't know what to tell you! 

Certainly, we cannot rely on something that is unpredictable.

Right now, it looks that I can turn it on when I leave the studio or go to sleep and hope for the best.

Last night, it had 0% success!

[vickiespencer]

It has worked for me a few times. But right now I am OOO for Thanksgiving.

[vinidev]

It's one of the favourite thing I saw here after many years. This will help you to keep your response rate good too while you are away for a few. 

[vickiespencer]

3 minutes ago, vinidev said:

This will help you to keep your response rate good too while you are away for a few. 

Auto response does not work like that. You still need to reply to a message within 24 hours for your response rate not to suffer. 

[s80alam]

I was unable to write a word for auto reply.

[vickiespencer]

 

21 minutes ago, s80alam said:

I was unable to write a word for auto reply.

Were you able to do these steps? 

FIRST STEP:         

SECOND STEP:      

 

THIRD: 

 

[mehedipro]

That is very fantastic, I am using this feature ❤️

Very helpful for me❤️

[gayanchamira]

good to use this option

[greenlz]

On 11/17/2022 at 3:29 PM, designer_rahmat said:

Hello Everyone!

I am really happy that I got the auto reply feature. 🥰 It will definitely benefit me a lot. It's in beta now so not everyone has it yet. So those who haven't got it, don't worry about it.

 

Personally I hate the auto reply feature both as a seller and as a buyer. I believe the customer should be able to directly talk with the freelancer, not get excited that someone responded to their message just to see it is an auto response. I would not be using that feature, I think it would decrease my customer satisfaction and experience.

[rsh_editor]

Hi
But I think this is available on all fiverr seller because How many seller accounts are see they have that option.

[videoeditoransi]

Yes I also got this feature. This feature has benefited me a lot. I am happy