vickieito

Hi @usama_profesion - we can't see your warning points, so we don't know why you got them. Can you explain what happened and what kind of warning you got?

Hi @techson, can you tell us when your account was disabled (how long ago) and why? That will help us to understand why CS is not responding (and we may be able to call over Fiverr staff to help you out.

I know that @williambryan392 states this in his FAQs: He also charges a $25 rescheduling fee (which shows up at the top of the order chats, so it's always on the buyer's mind that you have to make the appointment). As long as you make it clear in your gig description, order requirements, and gig extras, there should be no issues with your buyers.

It was Malware that was downloaded with a suspicious file that a buyer sent me. All my tabs that were opened at the time were affected (so the hacker was able to bypass the two-factor authentication that I had set up). This affected PayPal and my email (which the hacker then used to create various online gaming accounts) and resulted in thousands of dollars in losses for me. Since it was my identity, the gaming sites and PayPal dismissed every dispute that I raised on each pending charge stating that they couldn't stop me from making my own accounts/purchases. Fiverr was the only site that compensated me for my loss. I learned the hard way that the worst online account that you could have hacked would be your email since that is considered your identity. The email can be used to reset passwords to PayPal and other accounts that you may have.

This reminds me ... in the Buyer Insights that we get as members of Seller Plus, we can see the order completion rate for buyers (and the average rating that they give their sellers). But there is a big difference in the views for "With You" and "On Fiverr." For the buyers who have worked with me, I can see exact percentages. For the buyers who haven't yet, I can only see "High." That doesn't really tell me much because I don't know what qualifies as "High." (note: two different buyers - on the left, I wanted to show a buyer who had less than 100% in the percentages with me and on the right, a buyer who gives their Fiverr sellers less than a 5-star rating, on average): @Shiran.M - Is there any way that we can see an exact percentage for the order completion rate in the "On Fiverr" view, just like how we can see exact percentages in the "With You" view? Or at least let us know what is considered "High" or "Low"? Thanks! Here's another "With You" view. Normally there are a few warning signs that I look at: I chose not to work with this buyer because 1) the sellers rated this buyer a 4.5, 2) one review was a very detailed 1-star review, 3) the buyer rated her sellers 4.6 on average, 4) she was not familiar with the platform, 5) English communication was difficult in the inbox chats, and 6) the buyer chose not to share her order completion rate in the Buyer Insights (which made me question why). Note: most buyers (unlike this one) are not sharing their negative reviews on their profiles anymore. It makes it hard for sellers to decide who to work with.

It took me 2 days to get a response from Fiverr CS. While I was waiting, I changed all my passwords and ran a malware scan on my computer and all my devices. I hope your issue is resolved quickly!

I had a hacker gain access to my account, withdraw all my Earnings, and shut down my account several months ago. There have been other sellers' whose accounts were hacked/compromised and Fiverr took measures to make sure that our accounts were protected. Luckily Fiverr covered my loss. Since they stated that it is temporarily disabled, Fiverr will restore your account as soon as the threat is gone. You can still submit a Help Desk ticket to see if there's something that you can do on your end to protect your account (I had to go through a list of security measures myself before my account could be fully restored).

Did you get an email from Fiverr (check your junk mail). Also is it disabled or restricted?

This is where briefs mess up - the matching feature is only as good as the input. I'm lucky because not many people can mess up the word "resume," "cover letter," or "LinkedIn." There isn't much variation and briefs don't really provide good tools for buyers to elaborate on what they want. And we, as sellers, can only specify the price and not other parameters. Both buyers and sellers need better tools with more parameters to be set. I'm really surprised with all of the conversations Fiverr has going on, that they have been really quiet about briefs. We've offered to give them feedback but no one on Fiverr's end seems interested in hearing feedback on this feature.

Hearing all the feedback on briefs doesn't really make me feel confident about Neo. Supposedly it will be using the brief feature to make matches.

Has any user on the platform reported using Neo yet? I'm on the waiting list (and curious to see how it will work).

@Shiran.M - I know this has been requested multiple times by sellers, but it would be really helpful to have the seller's response to buyer reviews visible from the seller's main profile page. Even more so now, since our responses to negative reviews are much more important. This would help buyers as well, when they are vetting their sellers. Hopefully, the team can reconsider this request. It would be really nice to have a link/dropdown stating "See seller's response" below each review (and buyers can expand to see).

I'm one of the few people who actually like briefs. I used to only get $10 orders from buyer requests, so briefs are a big upgrade. Most projects are relevant for resume writing and these orders average $300-$400 each, with repeat orders highly likely. I have Promoted Gigs turned off and mostly go off of briefs (and First-Time Buyer Promotions when they come in). I do get the spammy ones, but I mark them as spam as quickly as possible. I also report suspicious buyers as soon as I get their briefs. To me, the Promoted Gigs feature is more spammy than Briefs. My returns for Promoted Gigs also aren't as high as last year (now it's 2x versus 15x last year). so it doesn't make sense to pay for the spam.

I had this happen to me last week - I withdrew in the morning and the funds disappeared/didn't show up in my PayPal account until later that evening. Others in the forum recommended clearing the cache/cookies in my browsers and I did that too. Minutes later the "in process" changed to "withdrawing" and then it made it to PayPal later on. Unfortunately, it can't be reversed once it's sent out - you have to wait for it to come back to Fiverr (30 days if there are issues with your account) or post to your Payoneer account (if there are no issues).

They will see your gigs at the top of search with the label "Ads" on it. Some buyers will also recieve a Promoted Gig message in their inbox.

Yes, you can issue out 5 coupons each month.

Were you able to select a Success Manager from your program page? Once you set up a success manager you should be able to get your Success Manager's contact information.

@zerlina84 - I don't know if anyone "loves" the new review process that Fiverr just implemented. It's really too early to know how it'll affect all of us yet, so the concerns you mentioned are very real concerns that many sellers have. Especially the possibility of getting double-penalized for a cancelation. Time will tell. There will most likely be more reviews slipping through - like the one we saw on this thread - that are accidental and should be disputed (so it's important for us to know those rules). We can also expect to see more negative public reviews (on both regular orders and canceled orders). And I think everyone is interested in how that will work out for both buyers and sellers. I almost think that these negative reviews could reflect more negatively on the buyer than the seller. As a seller, I would never want to work with a buyer who leaves a "ranting" review. It's okay if they leave a negative review, but if I see even one "rant," I wouldn't want to do business with them. It is a big red flag. It would be nice if we could identify these buyers more easily so that we could avoid them better. The changes to seller profiles and buyer insights make it harder to do this. So far on the forum, I've only seen one legitimate negative review on a cancelation order, and I was really impressed with how that seller responded to that negative review. It told me more of his character than any of his 5-star reviews. So I'm hopeful that these changes aren't all going to be negative for the seller, and that there will be good things that can come of it.

This looks good! Just minor changes: "Please share your feedback on my work or service."

I find this feature really useful! So far I used it with a client that orders hours from me each week (but sometimes doesn't use all the hours, so I have to wait until the next week to get paid for work that I already delivered in the order chats). So this allows me to get paid only for the hours that I worked that week and I also get to make a proper delivery (instead of in the order chats).

Just remove the wording going forward and you should be fine.

Hi @moiz_khann, don't start off with "If you like my services" because that suggests that they leave a review only if they are happy with your services. The rest of your message sounds okay. 😊

Here's an example of a canceled order that I had last year in April when I had 67 orders in one month and I was really short on time. I was designing a PowerPoint presentation and the buyer kept telling me that she was sure that I would create the right design (she would know when she saw it). However, she couldn't provide clear design direction, so we couldn't get on the same page, and every delivery was vastly different from the previous one. Knowing that she wanted to get this completed rather quickly, and being strapped for time, I suggested that the order be canceled: Some cancelations aren't bad - it might actually be the best thing we can give our buyers.

The freelancer should be able to send you a Zoom link through the order chat. Try checking with them.

Are you able to use Fiverr's Zoom feature? I just had an order yesterday using Fiverr's Zoom link where I was able to talk with my client, the CEO, CMO, & the Ops Manager (distributed across 3 time zones). That was the first time using Fiverr's Zoom for multiple people but it worked well.