vickieito

Hi @trevis24 - you might want to do milestones orders or custom weekly orders if the customer is ordering that much - as a buyer, I wouldn't want to leave 20 unique reviews each week (mine start looking the same after 4-6 reviews). Try to find ways to make it easier on your buyer. I have a similar buyer that I can trust (so I do deliveries in the order chats throughout the week and the final delivery at the end of the week). Neither of us likes the milestones or subscription orders, so I just generate weekly custom offers for the buyer. Even then, his weekly reviews are starting to look all the same so I might go to bi-weekly orders instead.

Hi @shahid_kahn - that's pretty much how you join. I was on the waitlist for 5 months the first time I joined Seller Plus (and only on the waitlist for 1 month the second time I joined). A lot of your eligibility is based on your performance - I lost Seller Plus when my account was demoted to Level 1 earlier this year (due to a hacker who caused all my orders in queue to be canceled). This was fixed within a few days by CS, but it took me a month to get back on to Seller Plus since the decision on eligibility is based on an automated system that CS can't change.

Hi @brandon_moore_, I suggest that you proofread and fix all typos and errors in your bio, gig description, FAQs, packages, and gig images. Buyers are very critical of errors when they are looking for a writer.

Hi @greggidneyvo! Just wanted to say that I looked at your profile and you have so many unique and fun voices that you offer - I'd love to see you as a TRS! @katakatica is right - some people never get the TRS even though they have great visible stats and Fiverr's Choice orders coming in. Fiverr says they review accounts for TRS eligibility on a monthly basis and if the account doesn't meet the hidden metrics, the account won't be reviewed again for at least 3 months (it's probably 6 months or longer if your Buyer Satisfaction Score [BSR] is affected). This is heavily affected by your private reviews, which no one sees. I know when I first got "nominated" for TRS, it coincided with my first cancelation in over a year. My Seller Plus Success Manager told me that my BSR was slightly down and they would like to see improvement over time before considering my account for TRS again. Although my BSR has been great for some time (based on my Success Manager), there are other hidden quality metrics that were affected when my account got shut down by a hacker in May of this year, which canceled all my orders in queue and dropped my seller level temporarily to Level 1 (until Fiverr could fix it). Even though Fiverr restored my seller level and fixed my visible stats, those additional quality metrics are still affecting my eligibility for certain features, such as the Early Payout feature and TRS nomination. So based on that experience, I can see how one event can disqualify a seller's eligibility for TRS for a year, and two events can disqualify a seller for longer. This may be why it takes many sellers years to achieve TRS while others never get it. Because I'm a low-volume seller, I would have to have zero events to be eligible for TRS, which I don't think is possible for me. So I really do have huge respect for anyone who's made it to TRS (and maintains that status)!

Other notes - if you do create a custom offer, don't set it for two days and expect the customer to accept it on the right date (give yourself plenty of time because many times the buyer will click on it too early and they may not respond within 2 days to extend the delivery date). Also, your request to extend a delivery date is automatically accepted within two days of your request, so make sure you do send that request at least 49 hours before the delivery date/time to ensure your order doesn't go late.

HI @anihime, if you really want to stick with the prices you have, increase your word count. I typed in "ghostwrite my book" and the first gig that popped up said 30,000 words for $40 (so this seller is offering much lower rates per word than you are). You could just list 14,000 words for $40 and that would be close to the same rate as what you currently have. You can instruct the buyers to reach out to you for quotes on projects with fewer word counts.

@juleisyme - My browser froze in the middle of the English test and so I had the message that it would be 92 days until I could retake it. However, since I didn't submit the test, I clicked on the button to take the test again and was able to retake it immediately.

Hi @m_fetouh - You can set longer delivery dates on your packages (for example, a 16-day turnaround) and explain in your gig description and FAQs that buyers can schedule event dates with you in the order chats and all photos will be delivered within 2 days of the event. Once the date is selected, you can send the buyer a request to extend the delivery date to reflect your agreement better. Your FAQs should also include what will happen in the event of a no-show (for example, the gig will be considered as complete) and charge a rescheduling fee (if something comes up on the buyer's end).

I'm really curious how the new Pro Seller program will work now that Fiverr decided to make this an invite-only program. The Pro Seller program used to attract talented individuals who could apply for, and be vetted as Pro sellers, as soon as their seller accounts were set up. Now, I'm wondering how Fiverr will be able to find them, especially if these sellers publish their gigs with premium prices and may not have orders for a long time. These sellers may leave the platform before Fiverr ever extends the invite for them to apply as a Pro seller.

Hi @fishreal - Fiverr discontinued Buyer Requests last year, so this option is no longer available. No- there isn't a way for sellers to look for buyers. Fiverr replaced Buyer Requests with Briefs, which, for buyers, is similar to the Buyer Requests. Buyers fill out their project details for sellers to make offers to. However, Fiverr now does the matching, so only the sellers matched to the buyer's briefs will have an opportunity to make an offer on that project. The buyer can then decide which seller (if any) they would like to go with. Many times, they just cancel their brief. With Buyer Requests, buyers would get 50 or more offers on their projects. Currently with briefs, buyers are only matched with a few sellers at a time. If you want to increase your chances of getting found through Fiverr's organic search, it's helpful to understand how Fiverr works. You can read these articles to get started: https://community.fiverr.com/forums/topic/293675-%F0%9F%93%88-fiverr-simplified-get-matched/ https://community.fiverr.com/forums/topic/243824-welcome-to-fiverr-30/ https://community.fiverr.com/forums/topic/278118-fiverr-30-revisited-aka-fiverr-31/ https://community.fiverr.com/forums/topic/300818-fiverr-40-some-thoughts-on-the-current-state-of-things/

I don't like mentioning it, but I am one of the few sellers who regularly gets orders from Briefs (25-50% each month). I wish more sellers had success with this feature. I wouldn't mind if they just made this a new seller feature. The rest of my orders are from repeat buyers, organic searches, Fiverr's Choice orders, and 1st-time buyer promotions. I use my Out-of-Office mode to slow down my orders and turn on Promoted Gigs if I need anything extra.

Not really. I thought it was a silly test. They gave me 40 minutes to take the test and I finished it in less than 10 minutes. I scored a 9/10, which was lower than some of the sellers I've considered buying from (and who I found couldn't even string a decent sentence together). For me, the best test of a seller's English ability is to chat with them in the order chats or do a quick Zoom call. I also like to do a mini order to test their services out and see what it's like to work with them.

Hi @wasim2017, Sometimes Fiverr's system will flag a gig for one thing (in your case, False Identity). This requires a manual review of your account, which may have confirmed that your identity was okay (but another issue related to offering prohibited services was found). "Offering prohibited services" may not be directly related to your gigs - it could be related to a message that you or your buyers wrote in your inbox or order chats. Or, the Trust & Safety team may have already found there is no issue with "offering prohibited services" and may have moved on to the next item on their checklist. Contacting CS again may bring up another possible reason why your account is under review (and this answer may only reflect where the Trust & Safety team is in their investigation). This is pretty frustrating for anyone who has their account under review because answers from CS may be different every time. This is the main reason why CS advises sellers not to contact them during the review period. However, I don't like how Fiverr doesn't have an appeal process for sellers to go through if they think their gig has been wrongly shut down. Like any audit process, sellers should have a chance to respond to any nonconformance that the Trust & Safety team finds before a final decision is made.

Hi @catherin_a801 - I saw your other post that mention that someone was using your seller account and you wanted to deactivate it. Can you get in and change the passwords/deactivate the payment methods? Please also contact CS by emailing them at support@fiverr.com.

I hear that a lot but haven't experienced it since I've only been on the forum since May of last year. What did you like about the old forum (that's not here now)?

They become unleveled (same as a new seller). I knew a seller who went from Level 2 to New Seller overnight due to spam messages that plummeted her response rate. It was unfortunate that it happened around Fiverr's seller evaluation time (around the 15th of the month). It took her 2 months to get back to Level 2. If you already met the TRS qualifications, Fiverr requires at least 3 months at Level 2 before they even consider your account eligible for TRS nomination again (with eligibility for TRS checked every 3 months). However, there are many sellers who lost the TRS designation and never got that badge again.

Wow ... BackRub?! 😂 Great examples, @newsmike! I had no idea those companies came from those names. The names really do make a difference. Fiverr definitely needs to do the same. Currently, its name gives the same feel as the "Then" column.

If Fiverr is targeting business buyers, $2k is really low (this averages to only $167 per month, which is nothing).

Hi @akshaylal, why was your account temporarily disabled? The reason why it was disabled often determines whether you will be able to reactivate your account.

@megs24 - If you have a buyer account already, you can click on your profile picture and select the option to become a seller.

Customer support can be reached at support@fiverr.com or you can submit a ticket here: https://www.fiverr.com/support_tickets/selling-on-fiverr/become-a-seller/create-ticket

Then this statement is confusing. Whose account are you on?

I don't see any gigs on your profile. Can you send a screenshot of what you're seeing and what the tips are suggesting (so we can see what's different)? The mobile view has a toggle button for seller/buyer mode, but the desktop doesn't.

Hi @megs24, When you click on your profile icon in the top-right corner of your screen a dropdown will show up. If there is a button that says "Switch to Buying" that means you are in seller mode. Once in buyer mode, you'll see the words "Switch to Selling" right next to your profile icon. To check if your gig is active, visit this link here: https://www.fiverr.com/support_tickets/selling-on-fiverr/gigs/gig-status Click on each gig to see if they are active. If so, they will be visible in search when buyers search for your gigs (and note: since you are not your buyer, you might not see yourself in search).

I don't consider the gig categories questionable - I was just watching some of the Happy Birthday shower gigs videos this morning just for kicks and giggles. I only wanted questionable gigs removed - the ones with obvious issues (e.g., the Ph.D.'s in SEO's and those offering to take medical exams for you so you can get certified without having to take the training yourself). It's those gigs that give Fiverr a bad reputation.