smashradio

Hey. I'm glad my tips have helped you out! I don't have much time so I have to be brief: Too many I-statements in your profile description. Try focusing more on what the buyer gets out of working with you, and what advantages they will get, and less about yourself. Beyond that, I think your gigs look great. Perhaps a few typos here and there, but nothing very problematic. If I'm going to nitpick, I'd say you could benefit from smiling in your photos. Perhaps hire a good photographer to take some cool business portraits you could use. The one you currently use is not bad at all, but a smile conveys friendliness, and you want your potential buyers to feel good about working with you.

Happy to help! Yes, I understand that saying senior/years of experience makes sense. Nonetheless, I wanted to point it out since that type of inconsistency can be a tell-tale sign of someone not being who they claim to be. As for your free support: Yes, I absolutely understand why that makes sense. Just keep in mind that sellers have been burnt on this type of thing before. In the worst scenarios, buyers have gotten refunds a year later because they somehow managed to show Fiverr that they didn't get what was described in the gig description. If you're going that route, I'd make sure to cover all my bases and then some. Best of luck! Overall, you have an excellent profile. With a few edits, it can become awesome. 🙂

It could be a bug or something that has been copy/pasted into your gig description. Try reloading the page and copy your gig description into NotePad (not WordPad) on your PC. Then copy it again and paste from there to Fiverr. That should remove any formatting. If all else fails, try to write the description manually in the Description field. Now if that doesn't work, and you're sure everything in your description is clean text, you could set up a ticket with Fiverr and ask them for help. You can do so here: Help & Support | Fiverr

I understand that you may have expected an easier start on Fiverr, but success on this platform requires skill, patience, hard work, and time. It's not a get-rich-quick scheme. Regarding your gig thumbnail, I would suggest making a few improvements. Ensure the text stays within the edges and consider revising the color combinations (like bright red and pink on a dark blue background) as they can be hard on the eyes. Regarding pricing, the Fiverr algorithm tends to favor gigs with higher prices these days. I recommend increasing your prices. You can take a look at what top-rated sellers in your category are charging and price yourself about 10-15% below them. Offering services for just five dollars may give the impression that you're inexperienced or not dedicated to providing high-quality work. Remember, skilled designers value their time and effort. Buyers with quality projects know that. I also noticed that you've completed multiple skill tests. Why not create gigs in those categories as well, to increase the chance of getting some orders?

There is some room for improvement that I believe can increase your chances of landing some orders. Pictures The first thing that strikes me is the lack of a real profile picture. People go on Fiverr to order from real people, not logos. There are cases like yours, where a logo makes more sense, given that you're an agency, but for most sellers, a great photo of themselves will garner more buyer trust. Even if you're an agency, I'd look into the possibility of including professional photos of your team (could be a relevant team lead on each gig thumbnail, for instance), just to build that crucial human connection while using the logo as your profile picture. Profile description I like it! It's professional and well-written. But it has a few inconsistencies: You're a team of young web developers, yet you claim to have "years of experience in the industry." It might just be me, but I like to read between the lines and look for inconsistencies before ordering, especially on more expensive services. Even the smallest missing or wrong detail can rub me (and other buyers) the wrong way. The description also focuses heavily on you but not so much on the buyer. I want to know what I'm getting out of it. Perhaps fewer "we-statements" and more "you-statements" can help. Gig descriptions Again, I'm finding these inconsistencies: "We are a team of senior web developers...". You can't be senior and young at the same time. You offer free support after delivery. What does this include (and not include)? Be mindful about this because a buyer might come back six months later claiming they were offered free support, asking you to work for free or holding you for ransom by claiming they never got what was promised. Make sure your terms are clear, and I highly recommend not offering to work for free. I realize this can be a good selling point, but it can also be your worst nightmare. I speak from experience. GIg videos Gig videos can increase conversions and engagement with your gig by up to 40% (according to Fiverr). Instead of just using Gig thumbnails, hire professional video animators or editors and make an awesome video showcasing the benefits of ordering from you. Perhaps show off some of your previous work in creative ways, and use a voice-over to tell the story. You have up to 75 seconds to do so. Make sure they count. Best of luck!

Your gig ranking is not fixed but is constantly changing based on relevancy to each buyer and your performance on Fiverr. Changing the gig image in and of itself won't affect that, but if the thumbnail is better than the previous one, it might increase the number of clicks and conversions you get. If it's worse, it might do the opposite. After changing your gig thumbnails or other aspects of your gig, it might be temporarily taken out of rotation, but this is normal and nothing to worry about.

I'm gonna be the bearer of bad news here: life isn't fair. You can't expect handouts or for Fiverr to ensure your success. That's your job. With respect, if you have a business and you're so dependent on Fiverr that you can't pay your employees during a slump on the platform, something is clearly wrong with your business model.

I'm only guessing here, since I haven't tried this myself, but perhaps that skill test becomes available if you attempt to set up a gig on specific categories that requires you to have said skills?

I understand that you're worried. That's normal. You have the right attitude and that gets you a long way. It takes hard work and honest effort + a good portion of skills, to make it out of a slump like that, but I've seen people do it. I wish you the best of luck! And please, remember to check the seller profiles of the people giving advice on this forum. There are far too many newbies thinking that posting on the forum will somehow make them succeed on Fiverr. Make sure the advice comes from credible people with a track record on Fiverr. Trust me, it can save you from making some huge mistakes, like "not editing your gig", foregoing sleep to constantly refresh the page all night, or pausing your gigs. 🤣

First of all, pausing your gigs won't have an effect – at least not the one you're looking for. It's bad advice. By doing so, you signal to Fiverr that you're inactive on the platform, reducing your visibility and chance of getting new orders that can help you regain momentum. Fiverr uses something called the buyer satisfaction rate to determine how visible you are on the platform. It's based on your performance and private feedback from clients (only visible to Fiverr). You had some negative experiences. That could easily explain what has happened to you. Rather than pausing your gigs, consider the following: Reflect on those negative experiences. Identify why it happened and come up with solutions to avoid it in the future (more on that later). Try to exceed expectations for any repeat or new buyers that come along, by delivering exceptional work, added value, over-deliver and keep them updated along the way. It increases your chances of improving your buyer satisfaction rate. Use any downtime to refine your offerings, gigs and skills. Regarding your gig descriptions, you should be trying to sell your services and use that valuable space to communicate the value your buyer will get by ordering from you, instead of overstuffing it with keywords. Work on refining your marketing skills too, as it can help you be a better salesman (and we are salespeople, not just service providers). Likewise, your gig videos could benefit from a professional voice-over and a well-crafted script to showcase what you have to offer, and to show potential buyers that you know what you're doing. One of the negative reviews you received recently offers a valuable lesson: managing expectations is crucial. It's absolutely essential that you understand their expectations before you start working on their order. Ask questions, make sure you get good answers, and give your client an outline of your process, requirements and what they can expect from you (and what they can't expect from you). Being proactive in your approach can help prevent misunderstandings. I hope this helps! And – before you follow any advice given on this forum, make sure to vet the people giving it! When people who have no success on their own is trying to tell you how to succeed, be very cautious.

My SM told me the same: most buyers search. And unless my entire understanding of how to run a business is entirely flawed, you might rank lower in a search performed by a teenager who buys fake trailer voices for five bucks to mess with his friends than you would for a buyer who frequently orders 200-dollar previously-on-National-Geopgraphic-voices for their professional brand.

I'm not entering this beast of a discussion aiming to write more than two lines. I usually do. This time, I won't. I will only say that I agree with Mooch and Mike. Unfortunately, this platform is packed to the brim with amateurs, and it's reflected in the advice given at times. We should part as friends. I have little business telling a musician what to do (even though I probably have done so, at some point). That was four lines. Damn it!

I believe many sellers put too much thought into appearing on the first page of search results. Fiverr's primary purpose is matchmaking between buyers and sellers, and page one is far from static. The results given to me on the first page will differ from those another user encounters, even when searching for the same term. The notion that, if you appear on page one, you are universally visible in that position is outdated, in my opinion. Fiverr has a wealth of data on each buyer, including spending habits, location, gender, age, and more. Not utilizing this valuable information would be foolish. Let's say I am searching for a voice-over artist. Having previously purchased voice-over and video animation services from high-end sellers, Fiverr is aware of my willingness to invest in quality. Fiverr will adapt the results to display more premium sellers at the top. I'll get the mix most likely to convert my intention into a sale for the highest possible price I'm willing to pay. Here comes Bob, an 18-year-old student working on a school project. His purchase history consists of low-cost services such as a logo design and a voice-over for 5 - 10 bucks. Naturally, Fiverr will tailor the search results to his price range and habits. Then there's the personal assistant to Mr. Sir Edward Rottenburgers, armed with the company credit card. Upon signing up for Fiverr Business, she procures a professional cinematographer to create a cinematic video from scratch using original footage, spending thousands in the process. Do you think Fiverr will put five-dollar gigs front and center when Mr. Sir Edward Rottenburgers personal assistant searches for a VO for said video? If that were the case, I would question the decision-making capabilities of everyone above Janitor-level at Fiverr's HQ.

But do they? Bigger sellers contribute more to Fiverr, incentivizing Fiverr to provide those sellers more visibility and better promotion. That helps the big fish earn even more. Bigger sellers also tend to get heavily promoted on sections such as Fiverr Business, giving them access to premium clients with higher budgets. That, in turn, helps the big sellers in building a stronger portfolio. Bigger sellers tend to obtain high levels, such as TRS and Pro. That gives them access to faster support from senior support agents. The very contributions some may say are disproportionate are the ones enabling Fiverr to improve the platform, in turn benefiting us all. So I wouldn't call it disproportionate. It might feel that way when you have a 5000 dollar project and see the "You earned 4000" headline on the order page, but it's not a fact if what you get is a better end product. With all that said, I think one argument you're making is very valid: an important competitor has lowered their take. Fiverr will need to figure something out if they want to keep the best sellers on the platform. Otherwise, all the above arguments would be invalid, because no big seller would want to stay. Even if the deal offered on the other side of the fence isn't much better, in reality, a 50% lower fee can seem attractive to many.

If you believe that a 20% fee is excessive, you have the option to either leave the platform or adjust your rates to account for the fee. We all operate within a competitive market, and each of us must pay the 20% fee. Consider this: if one had to incur expenses for hosting, web design, website maintenance, CRM, payment processing fees, legal counsel to protect against problematic clients, and ensuring compliance with relevant laws in every country of operation, in addition to hosting delivered files, the costs would likely surpass 20% of revenue. If you're unable to make a living from the remaining 80% (post-tax), there may be an issue with your business strategy. Maybe you didn't account for the 20% fee in your initial plan, targeted an unsuitable market, or failed to effectively communicate your value proposition. If you feel cheated by the 20% fee you agreed to upon registration, I can only reiterate that you can leave the platform or adjust your rates – or continue to feel cheated. It's completely up to you. The reality is that operating a business involves costs. When a client pays you for a voice-over, they are using money that could have been spent elsewhere – funds they worked for. They chose to spend it on your voice. They didn't have to. Just like you don't have to pay the 20% fee. I agree that Fiverr must adapt to stay competitive. However, when considering the additional time spent on sending proposals, purchasing connects, and boosting proposals, as well as the time spent searching for jobs, the ROI may not be as favorable as the 10% reduction might suggest. I haven't done the math, though. It's true that Upwork now offers a gig marketplace similar to Fiverr, and for certain industries and professions, it may even be better. In my case, however, I haven't found the platform to be all that great, and merely logging into the platform feels rather stressful. On the other hand, when I access Fiverr in the morning, I look forward to working on the platform. Naturally, this is my subjective opinion. Regarding a flat fee, there are arguments both for and against it. As you know, I support the idea of a paywall, but there are immediate counterarguments to basing the entire fee structure on a fixed rate. A percentage-based fee means every seller is contributing proportionally. Society, in general, is built upon this principle, and while I realize you disagree with it, it is the norm and is considered fair. A fixed fee would disproportionately burden smaller sellers. The percentage-based fee is an incentive for Fiverr to invest more in growth and the success of its sellers. Platform revenue directly depends on our earnings. A fixed fee would lead to less such investment since platform revenue would remain the same regardless of our success. It's in both Fiverr's and our interest to use a percentage. When we increase our earnings, Fiverr does the same. It's a relationship that has worked for a long time. We're headed into challenging times for many freelancers. Having the burden of a fixed fee to cover might affect those who struggle the most first, and many sellers on Fiverr are from low-income countries, yet I'm sure they contribute a substantial portion of the platform's total revenue. Losing that because they have to find work elsewhere is not ideal. In the end, paying 20% is fairer than a flat fee, simply because the biggest earners have the most to gain from the platform, and therefore also contribute more to maintaining the platform.

Welcome back Vickie! You've been missed!

I actually wrote this in 2021, if you check the date on the post. I'm not sure why it suddenly got bumped now, but it's still very relevant. If Fiverr didn't monetize their sellers, why would they be in the business? If you don't like the terms on the platform, you're free to leave, as are we all. We're not forced to work here, and Fiverr continually evaluates what works and what doesn't, both for them, sellers and buyers. In the same way, we should continually evaluate if working on the platform is beneficial to us. Fiverr definitely has room for improvement, though, no doubt about it.

Hey fellow translator and Nordic person! I am sorry to learn about your recent experience. It appears that you may have received some unfavorable private feedback, based on what I can see from your post. The public star-rating is only a portion of the system used to evaluate buyer satisfaction rate (BSR). The private reviews carry more weight. Even if a buyer leaves a positive public review or no review at all, they might say something entirely different when responding to Fiverr's private survey. Although the response from customer support may not have been the one you hoped for, it indicates issues with your BSR. To address it, you need to deliver exceptional services from now on, hoping that some of your buyers will push your BSR in the other direction. Just remember to never ask for positive feedback. The buyer satisfaction rate is typically calculated over a 60 or 90-day period (I don't remember which), so you probably have to wait it out along with doing a great job for regular buyers. As for private reviews being bad, I disagree. Buyers tend to be more honest when providing anonymous feedback, which helps Fiverr match the best sellers with the right buyers. If you consistently perform well, this usually works in your favor. However, I do wish there was more transparency about it, helping us to better understand what causes these things to happen. Other sellers and I have spoken directly to Fiverr about this during our meetings with the team at Fiverr. This whole private feedback-thing started without Fiverr even acknowledging it, and we've gotten to the point where Fiverr now admits it exists and has given us many clues about how it works, so we know a lot more today than a couple of years ago. Things are moving in the right direction. Here are a few strategies to enhance your buyer satisfaction rate: Manage expectations before and during the order. Regularly follow up with your clients during the order to ensure they feel safe. Don't wait for buyers to ask you for updates. Under-promise and over-deliver. Exceed expectations on every order by going above and beyond. Be polite and helpful, to the point of thinking of yourself as a customer service agent, not just a translator. Pay particular attention to all of this if Fiverr informs you that a buyer is new to the platform. Fiverr recently began assigning greater weight to feedback from new buyers in order to improve customer retention. I hope this helps!

You add your details for withdrawal by going to My business > Earnings > Manage payment methods. Depending on your location, you might have different options available to you, such as Paypal, Payoneer, or Direct Deposit.

@newsmike going:

It's Flubber, guys. Come one. It's green!

People need to stop being so afraid of negative reviews. If you're a new seller, I get it. Starting your Fiverr business with a one-star review and negative private feedback can be devastating, with little to no hope of ever building a reputation, simply because the algorithm will oust you from this universe combined with the one-star review ensuring no buyer ever orders from you. Nonetheless, starting your career working for free is hardly a better alternative. What use is a paid gig if you're not getting paid? Paradox. As a new seller, I highly recommend avoiding pricing yourself too low. Pricing is a crucial instrument for filtering out bad buyers. It's not foolproof, but it can help you avoid this type of situation in the first place. Positioning yourself as a premium seller will attract premium clients. As a seasoned seller with a good amount of reviews under your belt and lots of repeat clients, a negative review is just part of doing business, unless you cancel your way out of it. Getting some negative feedback is just another aspect of conducting business. What did you call it, Mike... Review Sanitation? Anyway, I am more inclined to trust a seller with a few negative reviews among hundreds of positive ones, who defend their right to fair payment and respond professionally to the feedback they get. After all, you have the chance to explain your side of the story in both your review of the buyer and in your response to their review of your gig. Giving honest feedback about your buyers helps other sellers to avoid these dunderheads.

That's the problem with automatic systems. They work a little too well sometimes. You can mitigate this by not opening as many tabs simultaneously. If you have 20 notifications, try opening five at a time instead of all 20. See if that helps. You're probably not working on more than five notification tabs simultaneously, anyway. Unless you have some sort of superpower, in which case, I want to hear more. I realize it's not the perfect solution, but it might work better for you than waiting for the party pooper page.

You can manage your membership from this page: Fiverr / Seller Plus Go to Growth and Marketing > Program Page > and click on Manage Membership in the upper right corner of the page.

In Spain, where I'm based, we have the same issue. The government requires us to issue invoices to Fiverr. That can easily be solved by issuing your invoice to Fiverr whenever you withdraw funds for said amount. This probably applies to your country as well. When it comes to sending it to Fiverr, they don't care if Fiverr opens the invoice. Just mark it as paid when you receive the funds. The invoice is for your taxes, not theirs. It will probably be filed by the relevant team at some point. Here's more on it: Invoice If You Work With Fiverr From Spain - SelfEmployed Spain - SelfEmployed Spain