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Fiverr support


jack_taylor1

Question

So I recently joined Fiverr and I just got a message from “Fiverr support” on the messaging system in the app wanting to confirm my card details.apparently the account was made in may 2024 and in Germany.Do I trust it or is it a scam?

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Hi @jack_taylor1please read our Terms of Service, you'll see that our Customer Support team never contacts you via chat. You'll also find info on how to proceed with scammers like this one, so that the team can block them from the platform. If you need any additional reading material on how to become successful, feel free to let me know and I'll provide you with some reading material. Thanks for understanding and good luck 🍀

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Posted (edited)
54 minutes ago, ana_tomy said:

please read our Terms of Service, you'll see that our Customer Support team never contacts you via chat.

Though where does it say customer support never contact sellers in the chat in the Fiverr TOS? I don't see the section of the TOS that explains that.

Edited by uk1000
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12 minutes ago, uk1000 said:

Though where does it say customer support never contact sellers in the chat in the Fiverr TOS? I don't see the section of the TOS that explains that.

The only way to contact our CS is via email or by filling in a web form, so the only way to be contacted by CS is through email. I get that reading the rules is not that interesting, however, sometimes it's the best way to learn about how to be safe on the platform, and avoid scams like this one.

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Posted (edited)
9 minutes ago, ana_tomy said:

I get that reading the rules is not that interesting, however, sometimes it's the best way to learn about how to be safe on the platform, and avoid scams like this one.

Yes but could you please quote the section of the TOS that states that CS will never contact sellers in the chat since that's what's being stated as what it says.

It never mentions chat, it only mentions message(s) 4 times (not mentioning CS) and never mentions inbox in the TOS. I do see it mentions that users can contact customer support about things, but I don't see anywhere where it says CS will never contact through the inbox.

Edited by uk1000
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4 minutes ago, uk1000 said:

Yes but could you please quote the section of the TOS that states that CS will never contact sellers in the chat since that's what's being stated as what it says.

It never mentions chat, it only mentions message(s) 4 times (not mentioning CS) and never mentions inbox in the TOS.

The point is that it doesn't state that you'll be contacted via chat to confirm your card details in order to activate the account. 

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Posted (edited)
9 minutes ago, ana_tomy said:

The point is that it doesn't state that you'll be contacted via chat to confirm your card details in order to activate the account. 

Ok thanks. It's just that if it did actually specifically say to users that support will never do that it would be clearer for them (though not as clear as sending messages to them specifically about the risk of scams, since if it's part of a very long TOS page then it will be less likely to be read there). A proper message about the risk of scams when they sign up or to all users or right after someone publishes a new gig might be helpful (since it seems like people are getting it very soon after they publish a new gig, especially new sellers).

Edited by uk1000
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6 minutes ago, uk1000 said:

Ok thanks. It's just that if it did actually specifically say to users that support will never do that it would be clearer for them (though not as clear as sending messages to them specifically about the risk of scams, since if it's part of a very long TOS page then it will be less likely to be read there). A proper message about the risk of scams when they sign up or to all users or right after someone publishes a new gig might be helpful (since it seems like people are getting it very soon after they publish a new gig, especially new sellers).

Thanks for the suggestion, the team is always working on the best approach to any issue, so any suggestion is highly appreciated. I'll forward it myself, but you can also share your thoughts with our CS team, and they'll pass it on as well. Thanks again 😊

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