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Hi @harbeeebah, no CS here, please wait patiently to hear back from the team. I recommend reading our Forum Rules before posting again, just to make sure you avoid any violations in the future. You should know that you won't get any info on another user's account, and if the other account belongs to you as well, both accounts will most probably get blocked as having more than one is a violation of our Terms of Service. Good luck 🍀

Hi @sakshisharma808, welcome to Fiverr! I recommend taking a minute to get familiar with our Forum Rules before further posting, to make sure that you avoid any violations, since this can lead to account restrictions and banning. Let me just mention that forum activity doesn't influence your performance, however, it is a great place to learn all the tips&tricks on how to make this experience amazing. Our algorithm takes many factors into account, which means the results vary by user. Since the marketplace is ever-changing and competitive, we suggest working hard to ensure that your Gigs stand out. As a new member, we recommend that you read through some of the previous posts, they have lots of valuable insights that will help you get started. If you would like to ask the community for suggestions on your Gig, please post in the Gig Advice section. You can also read through topics in the Tips for Sellers section which contains advice from experienced Fiverr freelancers. There are some great threads from the Fiverr community and Fiverr employees on the forum that we recommend you read: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Changes I Made to My Gig Images to Attract More Clients Using Titles, Tags and Metadata to Optimize Your Gigs Good luck 🍀

Hi again, sadly the decision is final and your account will stay with a flagged status. I highly recommend reading our Terms of Service and Community Standards, to help you avoid any violations in the future as they'll lead to restrictions and ultimately a blocked account. Good luck 🍀

Hi again, no need to create new tickets on the same subject, someone from the team will get back to you shortly. All these changes are automatic, as a result of a compromised account. Once the team looks into this all, they'll resolve the issue and you'll be able to use your account in no time. Thanks for your patience in advance, there's been a high volume of new tickets for some time now, so it takes the team a bit longer to get to them all. Good luck 🍀

Hi @my3dvizworks, sorry to read this was the case with your account. Please wait patiently to hear back from the CS team, and avoid creating new tickets on the same subject. Instead, please respond only through the original ticket, and they'll use it as well to get back to you. Let me mention that there's a high volume of new tickets at the moment, so it might take them a bit longer to get to your ticket. Thanks for your patience and good luck 🍀

Hi @millieto99, I've just checked this and I see that your account hasn't been flagged only, but restricted as well. You have two active warnings, and since it's the same type of warnings in question, the account got auto-restricted. The team now has 60 days to complete a review of your account, and they'll get back to you once it's done. In the meantime, please contact the CS team only through #11898430, as opening new tickets on the same issue will only get you the same auto-response with general info. #11898430 has an open status, so someone from the team will respond shortly. Good luck 🍀

Hi @dpi_media, sorry to read this was the case with your account. Since it's been compromised, it needs to be restricted until the issue is resolved. Once the team secures your account, they'll let you know, so please wait patiently to hear back from them. Good luck 🍀

Hi @istihadrabbi, sadly we have no insight into account-related issues, so please wait patiently to hear back from the Customer Support team. There's a high volume of new tickets, so it might take them a bit longer to get back to you.

Hi @daniewrites, I've just checked the ticket and I see that the issue is resolved. Is there anything else you need help with?

Hi @harisahmadr, welcome to Fiverr! I recommend taking a minute to get familiar with our Forum Rules before further posting, to make sure that you avoid any violations, since this can lead to account restrictions and banning. Let me just mention that forum activity doesn't influence your performance, however, it is a great place to learn all the tips&tricks on how to make this experience amazing. Our algorithm takes many factors into account, which means the results vary by user. Since the marketplace is ever-changing and competitive, we suggest working hard to ensure that your Gigs stand out. As a new member, we recommend that you read through some of the previous posts, they have lots of valuable insights that will help you get started. If you would like to ask the community for suggestions on your Gig, please post in the Gig Advice section. You can also read through topics in the Tips for Sellers section which contains advice from experienced Fiverr freelancers. There are some great threads from the Fiverr community and Fiverr employees on the forum that we recommend you read: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Changes I Made to My Gig Images to Attract More Clients Using Titles, Tags and Metadata to Optimize Your Gigs Good luck 🍀

Hi @ayorindemonday1, your account is restricted, that's why your withdrawal method is disabled. Please contact the CS team about this, as only they can answer these account-related questions. Good luck 🍀

Hi @cyberhunkk, I've just checked and I see that you do have 2 active warnings on your account. Since they're not of the same kind, you should consider them as a learning opportunity and make sure you avoid any violations in the future. I recommend reading our Terms of Service, Community Standards, Payment Terms, and Forum Rules before you continue using the platform. Any additional warning will lead to restrictions and a blocked account in the end. Hope this helps and good luck 🍀

Hi @vishalsahu98, I recommend that you read our ToS. These messages you got were not sent from Fiverr, so opening any external links was against the rules, and there's no way of keeping your account safe outside the platform. You should learn more about how Fiverr works, how it looks like when someone places a genuine order, etc. before you continue using the platform. It seems that this user was reported and blocked in the meantime, feel free to report any other user in the future. Good luck with your future endeavours 🍀

Hi @alimohsin25, the buyer should have placed an order after you've created a custom offer. If a buyer doesn't place the order and you complete it, you'll most probably end up working for free. I recommend reading our Terms of Service and Payment Terms, and follow the rules from now on, even if it means that you get fewer orders, since at least they'll all be genuine. Hope this helps and good luck 🍀

Hi again, the CS team will get back to you on this shortly and resolve the issue.