priyank_mod

That's really unfortunate and really sorry to hear. And it takes few weeks/months for support team to investigate the issue and then un-restrict your account. My suggestion would be to search @vickieito's posts on the forum and read them. She had gone through similar ordeal and explained the entire issue multiple times to multiple people on the forum. It will provide you with a broad idea about the process and way forward on the issue.

2 cancellations or even just one bad private review are enough to tank our gigs for months. The weight of 'negative attributes' is much higher than all the great work with positive public reviews we deliver regularly.

Technically, they fixed our 'order completion rates' and assured that 'it will not affect your seller statistics'. But they never mentioned/promised that it wasn't affecting our gig performance. I always felt that cancellations used to hurt our gigs for 60 days (that negative number on our app dashboard). I used to wait for it to disappear. But now they can hurt our gigs and success score for perpetuity!! 🫠 They weren't lying but we assumed that artificially fixed stats made us immune to any side effects of cancellations. PS I'm not taking their side, I have negative cancellation effect my gig too! 🥲

Yupss, that's the aftermath (post conflict resolution!!) 🥲

What's the rationale behind your account name/handle?? I'm genuinely curious!!

I always perceived this as some sort of inter-departmental thing at Fiverr's end, where policies for one department (CS) allows our cosmetic stats to be fixed with written assurances while SOP's of other one (product) ensure that we get punished for months for a single cancellation (irrespective of the reason for cancellation). And, this is pretty common in big companies where internal processes and policies of different departments often contradict and give conflicting dictates!! (I have personally experienced this many times with MNCs, where they don't even know about the policy/stand of other departments on the same issue.) For us, it's a single entity Fiverr, we are communicating and dealing with - so we deserve and expect consistency. But at their end, its a complex mess of different teams blowing their horns!!

I would urge you to explain and demonstrate in detail, how the system is flawed?? Most of the sellers here are not familiar with complex data science models. May be you can enlighten all of us!! What if they tested it sufficiently at their end and it works efficiently from their POV (irrespective of what we sellers say or how we feel about it)??

This is simple and clear case of seller not keeping you posted about the progress of the work throughout the order duration and not delivering the work on mutually agreed/promised time. You can open a ticket here (https://help.fiverr.com/) to request a cancellation or drop a mail to support@fiverr.com from your registered mail ID requesting cancellation and refund. Support team will help you out.

I'm sorry but this was indeed so funnyyyyy................ 😂😂😂

No, it is NOT. It's just a cliched way of seeking validation from others. 20 people saying 'welcoming to the forum' or 'congratulating' a seller - does not help them with their journey, struggles or growth. It's just spam!!

Plus, people do not understand the manpower cost of providing instant chat support to 500k sellers - with a majority of them being new, who are not familiar with the platform.

💯 People unnecessarily complicate their own lives with extra smartness and then one fine day commit unintentional TOS violations!!

What impact?? What to show online??

Once in a while, we do stumble across buyers who are all nice till they place the order and their tone changes completely once we start sharing and delivering the work. 🤦‍♂️ You tried your best with utmost professionalism and even offered partial refund but some buyers also know how Fiverr's systems work and they circumnavigate through the loopholes to take advantage of the seller. There are no hardcore solutions or strategies as such because each case differs. One thing you can do for sure is that drop a mail to support when you encounter such a situation explaining everything clearly (but not overly detailed) and inform them that buyer is making unfair demands!! So that tomorrow if buyer escalates the issue or it comes to cancellation from buyer's end (after delivery), support would already be aware of the situation. Some preemptive action is the best possible way to handle such situations.

You have received multiple bad reviews in the last 6 months (1-star and 2-star ones) and most probably those buyers left you bad private reviews too. Cumulatively, these might make your gig disappear completely from search results for 3-12 months.

Parental control kinda feature 😂 System asks them to READ OUT the post loud n clear, before enabling the reaction button!! It will prep them well for zoom calls with future buyers too.

Most of them never read and I'm not sure if they can comprehend coherent sentences at all!! Seen ample ♥️s on posts where people lost their accounts, encountered bad buyers or got scammed... 🤐

OP had started the below topic AFTER becoming a Grandmaster on the forum and similar advice was disbursed then too!!!

In general, one can politely refuse the buyer citing ongoing orders/workload as the reason. But since you delivered work for him last week only, he can leave you a bad private review on the previous order - which would hurt your gig for 3 to 6 months and might tank the gig score too. If you can delay - I would suggest wait out until the end of the month at least (14 days after the order completion) and then refuse politely citing any excuse you deem fit. (Though Fiverr has not officially specified anywhere about the number of days for which the option to leave private review remains open, but 2 weeks should be the minimum time frame.)

I'm just repeating what a few people have suggested already on the forum (since this scam broke out on Fiverr): Someday someone might lose their lifetime of savings or medical emergency funds to a scam.☹️ While Fiverr is understandably not responsible for a user's gullibility/actions or lack of understanding, yet it can strive to create a more safe and trustworthy place for NEW users.

Using your OWN pictures might be a better idea, instead of having pictures of multiple strangers. Being real is always in vogue!!

I'm not sure if you would find this relatable but one number I always have on top-of-my-mind is "Average Selling Price" on the analytics page. Besides increasing the prices as everyone has advised - you can pursue a personal goal to boost your average selling price from current x to let's say 1.2X or something like that over the next one year or so. It will help you increase your throughput and overall numbers in the long term. We all tend to get so lost in micro-management on a daily basis, that it is common for each of us to forego or lose sight of macro-goals.

Such an awe-inspiring journey you had @hzsmith!! 🙌 Amid all the marketplace challenges, battles against invisible reviews and ever-changing algorithm - it is indeed heartening to see someone grow, evolve and realize their true calling & potential!! A lot of relatable pointers in your story and if I may say, a few common self-taught best practices too. Keep thriving. 😇

So earlier you were posting every day about your account being flagged!! And now you want to exchange personal information with the buyers?? 🚩🤦‍♂️ Also just because there is a button available to start a new topic - that doesn't mean it needs to be used everyday!!

In solidarity..