ana_tomy

Thanks for the suggestion, the team is always working on the best approach to any issue, so any suggestion is highly appreciated. I'll forward it myself, but you can also share your thoughts with our CS team, and they'll pass it on as well. Thanks again 😊

The point is that it doesn't state that you'll be contacted via chat to confirm your card details in order to activate the account.

The only way to contact our CS is via email or by filling in a web form, so the only way to be contacted by CS is through email. I get that reading the rules is not that interesting, however, sometimes it's the best way to learn about how to be safe on the platform, and avoid scams like this one.

Hi @jack_taylor1, please read our Terms of Service, you'll see that our Customer Support team never contacts you via chat. You'll also find info on how to proceed with scammers like this one, so that the team can block them from the platform. If you need any additional reading material on how to become successful, feel free to let me know and I'll provide you with some reading material. Thanks for understanding and good luck 🍀

Hi @sauravsah__, welcome to Fiver Forum! Please take a minute to get familiar with our Forum Rules before further posting, to make sure that you avoid any violations, since this can lead to account restrictions and banning. Let me just mention that forum activity doesn't influence your performance, however, it is a great place to learn all the tips&tricks on how to make this experience amazing. As a new member, we recommend that you read through some of the previous posts, they have lots of valuable insights that will help you get started. If you would like to ask the community for suggestions on your Gig, please post in the Gig Advice section. You can also read through topics in the Tips for Sellers section which contains advice from experienced Fiverr freelancers. Our algorithm takes many factors into account, which means the results vary by user. Since the marketplace is ever-changing and competitive, we suggest working hard to ensure that your Gigs stand out. There are some great threads from the Fiverr community and Fiverr employees on the forum that we recommend you read: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Changes I Made to My Gig Images to Attract More Clients Using Titles, Tags and Metadata to Optimize Your Gigs Good luck 🍀

Hi @mbeytekin, this is a clear scam, since any communication outside the platform is a violation and can lead to having the account restricted/blocked. I recommend reading our Terms of Service, Community Standards, and Privacy Policy, even though nobody wants to 'waste time' with that, knowing the information would have prevented you from providing your email address. Also, please report this user so that our team can take over and block their account. Good luck 🍀

They are paused by the system, since there were no activities and no placed orders. Since you're unable to see them from your end, please contact the Customer Support team, and they'll help out.

HI @muhammaadilyas, I've just checked your account and I see that you have 2 active gigs, 2 paused gigs due to inactivity, and 3 deleted gigs. If you need help with unpausing the gigs, feel free to contact our Customer Support team. Hope this helps and good luck 🍀

Hi @masnunahmed647, welcome to Fiver Forum! Please take a minute to get familiar with our Forum Rules before further posting, to make sure that you avoid any violations, since this can lead to account restrictions and banning. Let me just mention that forum activity doesn't influence your performance, however, it is a great place to learn all the tips&tricks on how to make this experience amazing. As a new member, we recommend that you read through some of the previous posts, they have lots of valuable insights that will help you get started. If you would like to ask the community for suggestions on your Gig, please post in the Gig Advice section. You can also read through topics in the Tips for Sellers section which contains advice from experienced Fiverr freelancers. Our algorithm takes many factors into account, which means the results vary by user. Since the marketplace is ever-changing and competitive, we suggest working hard to ensure that your Gigs stand out. There are some great threads for you read, along with the one @smartdezigns already recommended: Changes I Made to My Gig Images to Attract More Clients Using Titles, Tags and Metadata to Optimize Your Gigs Good luck 🍀

Hi @ibrarrana7474, please contact our Customer Support Team to help you with this issue. You can either open a ticket at https://www.fiverr.com/support_tickets/new or send an email to support@fiverr.com. Hope this helps 🍀

Hi @abulkalam2006, there's no option to change the username, only the display name, email address, and the phone number connected to the account. You can find more info on this following this link. Hope this helps 🙂

Hi @geckotechgpt, please read our Terms of Service, you'll see that our Customer Support team never contacts you via chat. You'll also find info on how to proceed with scammers like this one, so that the team can block them from the platform. If you need any additional reading material on how to become successful, feel free to let me know and I'll provide you with some reading material. Thanks for understanding and good luck 🍀

I see, well it might be the case. If it is, @vishal_excel_ please report that message so that our team can now take over and get everything sorted. Anyone who violates our Terms of Service should be reported and blocked from the Fiverr platform so that everyone else can work in a safe environment. I also recommend going through our ToS, and you'll find answers to any additional dilemma you may have, and feel free to contact our Customer Support team in case of any account-related questions. Thanks again and good luck 🍀

Might be, but it's unlikely to get spammed about both a new order and blocked account/frozen funds, so my best guess is that they have another account.

Hi @ikimisteves_, please report those users so that our team can now take over and get everything sorted. Anyone who violates our Terms of Service should be reported and blocked from the platform, so that everyone else can work in a safe environment. I recommend going through our ToS, and you'll find answers to any additional dilemma you may have, and feel free to contact our Customer Support team in case of any account-related questions. Thanks again and good luck 🍀

Hi @vishal_excel_, I've just checked your account, it's not blocked and there's no order placed. Are you referring to another account?

Hi @studio96tgd, sorry to read this was the case with your account. The reason for this warning is stated in the email you received from Fiverr, notifying you about this. However, our Customer Support team will be happy to look into this and let you know the specifics. Thanks for contacting them, they'll get back to you shortly, as soon as they've checked it out. Good luck 🍀

Hi @parag_writing, please report those users so that our team can now take over and get everything sorted. Anyone who violates our Terms of Service should be reported and blocked from the platform, so that everyone else can work in a safe environment. I recommend going through our ToS, and you'll find answers to any additional dilemma you may have, and feel free to contact our Customer Support team in case of any account-related questions. Thanks again and good luck 🍀

Hi @ruksanakhatun9, welcome to Fiver Forum! Please take a minute to get familiar with our Forum Rules before further posting, to make sure that you avoid any violations, since this can lead to account restrictions and banning. Let me just mention that forum activity doesn't influence your performance, however, it is a great place to learn all the tips&tricks on how to make this experience amazing. As a new member, we recommend that you read through some of the previous posts, they have lots of valuable insights that will help you get started. If you would like to ask the community for suggestions on your Gig, please post in the Gig Advice section. You can also read through topics in the Tips for Sellers section which contains advice from experienced Fiverr freelancers. Our algorithm takes many factors into account, which means the results vary by user. Since the marketplace is ever-changing and competitive, we suggest working hard to ensure that your Gigs stand out. There are some great threads from the Fiverr community and Fiverr employees on the forum that we recommend you read: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Changes I Made to My Gig Images to Attract More Clients Using Titles, Tags and Metadata to Optimize Your Gigs Good luck 🍀

Hi @logo_team77, sorry to read this is the case with your account, it must be disappointing for you. Sadly, here on the Forum, we can't provide answers to all Fiverr account-related questions. These account flags are only to be addressed by our Customer Support team, or if applicable, your Customer Success Manager. You can open a ticket Here or send an email to support@fiverr.com. In case you're not satisfied with their answer, feel free to ask for the issue to be escalated further. Good luck 🍀

Hi @lakhi_akhter, thanks for reporting the user, our team can now take over and get everything sorted. Anyone who violates our Terms of Service should be reported and blocked from the platform, so that everyone else can work in a safe environment. I recommend going through our ToS, and you'll find answers to any additional dilemma you may have, and feel free to contact our Customer Support team in case of any account-related questions. Thanks again and good luck 🍀

Hi @ikimisteves_, welcome to Fiver Forum! Please take a minute to get familiar with our Forum Rules before further posting, to make sure that you avoid any violations, since this can lead to account restrictions and banning. Let me just mention that forum activity doesn't influence your performance, however, it is a great place to learn all the tips&tricks on how to make this experience amazing. As a new member, we recommend that you read through some of the previous posts, they have lots of valuable insights that will help you get started. If you would like to ask the community for suggestions on your Gig, please post in the Gig Advice section. You can also read through topics in the Tips for Sellers section which contains advice from experienced Fiverr freelancers. Our algorithm takes many factors into account, which means the results vary by user. Since the marketplace is ever-changing and competitive, we suggest working hard to ensure that your Gigs stand out. There are some great threads from the Fiverr community and Fiverr employees on the forum that we recommend you read: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Changes I Made to My Gig Images to Attract More Clients Using Titles, Tags and Metadata to Optimize Your Gigs Good luck 🍀

Hi @sanartcovers, please contact te Customer Support team about this, and take a minute to get familiar with our Forum Rules. You'll see that here we're not a replacement for the CS team, so you need to contact them directly about this issue. You can open a ticket Here or send an email to support@fiverr.com. Good luck 🍀

Hi @zakiakhan321, feel free to contact the Customer Support team, and ask them to contact the buyer on your behalf. You can open a ticket Here or send an email to support@fiverr.com. Good luck 🍀

Hi @nazah_hussain, sorry about any unpleasant experience you may have had with Fiverr users. Please report and block anyone who violates our Terms of Service in any way. Our team will take over and block them from the platform. Thanks in advance and good luck 🍀