desmond_aubery

A large heat-transfer project where the following skill-set (and duration) would be required: Extensive expertise as a Thermal Engineer Deep understanding of Thermo-Fluid and Heat-Transfer technologies Client with respect and appreciation for a technology expert (as opposed to el-cheapos taking a chance) Full year duration Occupying around 20-40 hours per month

Folks, please rather coach the OP towards excellence rather than belittling him. 🙏 Everyone started somewhere. To the OP: Perhaps you would get more traction offering your services in your home language rather than in English? 🤔

I noticed the following: 1. Fiverr sent a message yesterday to finalise the verification process to EU standards -> I had already supplied ID and passed the first two steps of the verification process some months ago. All well and good. 2. The system wanted to complete a third step -> verify ID source, and present residential address. Very reasonable 3. All good -> process completed smoothly. I'm happy, Fiverr happy. Observations: a, I received a message that the verification process was complete. A pleasure from my side - happy to comply. b. A second message followed to say that my Seller profile had been RE-INSTATED. When, pray tell, was my Seller profile de-instated? I had never been informed of a de-instation. Step (b) is very poor manners, I'm sad to say. Very coercive, in my humble opinion. Come on Fiverr, surely you folks can do better in customer relations?

CS will intercept any attempts to contact the above two gentlemen - even if you have their direct email addresses.

@Kesha Thank you very much for your honesty. 🙏 If your CS had read my project thread for the order unilaterally cancelled, they would have received ALL the necessary information to make a determination. The interesting history of that matter shows that CS - using a host of different personalities - came up with wildly-varying reasons for why they cancelled unilaterally. This showed the lack of training, and ended up in an anatomical covering exercise. Had they engaged with me, through an arbitration process, I believe that the outcome would have been vastly different. This shows, sadly, that Fiverr CS needs a major overhaul, if it tries to migrate upwards in the professional marketplace.

@Kesha Do you perhaps have an idea of the skill profile of the CS staff? What I'm after is trying to understand whether they have the necessary training to assess and arbitrate in a complex Engineering Project? Does CS have legal practitioners, or trained arbitrators?

That is excellent advice and applied wisdom. Well done.

This equation will eventually cause the platform bread-winners (the Sellers) to go elsewhere. Buyers will then exit as well. For folks in the creative industry, there are so many useful platforms out there. For Engineers and Technical folks - precious few - sadly.

Based on the many preceding comments, it is clear that something is drastically wrong with CS, and platform ethics - sorry to say.

This does not help with new clients, sadly. The vast majority of my clients have been new.

In my defense on 4.4 star Gig average rating : Most of my projects have had high ratings - oddly-enough. One low hit from a 'Poorly-Healed El-Cheapo' early on. The second from a 'Well-Healed El-Cheapo - Jeckyl & Hyde' recently Caught me by absolute surprise after what seemed to be a very productive online meeting After his poor rating he had the audacity to try to pressurise me to quote on the rest of his project - I respectively declined One hit where CS unilaterally cancelled without prior discussion. In the Engineering field, client perceptions can be a bit variable, depending on whether the client is genuine (high ratings), or a chancer (low ratings after not getting away with 'rating' extortion). I feel that, in many ways, the Fiverr platform is rather problematic - for me, at least - most likely for Engineers, in general. We have no way to properly assess a potential client - especially if they are new - this is very dangerous. From now on, I'll be focusing elsewhere and only consider Fiverr projects if they meet my budget, and are genuine. I'll leave my shingle up for posterity. Many are projects that I, myself, have brought on board through my own marketing efforts.

I had CPC as low as $0.19 / $0.34 / $0.68 during my free $10 experiment. The $0.68 was for my historically best-performing Gig. My general impression of the Fiverr marketplace, for my particular niche expertise is as follows: Very seasonal Start of Summer University project crunch times - for coaching services (I do NOT violate ethical policies on this btw) Appears to be tied to Fiverr's marketing mood of the moment Not sure how well Fiverr's marketing approach matches sellers to buyers Not reliable What comes, comes Fiverr CS unsuited to mediate on projects in my niche expertise Fiverr too controlling and draconian Engineering projects generally require some level of secrecy. Fiverr cannot offer this. Based on these observations, I have proceeded as follows: Discontinued Gig marketing Discontinued Seller Plus membership Treat Fiverr as an occasional 'as-is' project source

I've put the Promote Gigs project on hold for a while - until I feel I have a budget I'd feel comfortable burning. Despite a lot of impressions for my best Gig - there were a few clicks, but no orders The ratio of impressions to clicks to orders seemed different to my historical experience I wondered if the impressions were being targeted effectively, or not The broad-brush attack for my poorer Gigs didn't have many impressions Until next time. 😊

Thank you very much for your wise observations. 🙏😊 I will most definitely continue sharing my experiences with Gig promotion. Recent observations: The algorithm seems to manage my best Gig well when it is the only Gig being promoted. An overall broad approach seems to spread the impressions around, but damp out the best Gig substantially - probably to be expected.