bethanyvo Posted April 30 Share Posted April 30 Buyer feedback is the most important metric Fiverr can collect. And of course, public reviews can be manipulated or may not be reflective of a buyers true feelings, so Fiverr is correctly trying to gather private feedback about the buyers experience. However, the implementation of this feedback request from Fiverr is flawed and ONE bad private review for a seller who has few to zero positive private reviews can be devastating to their rank and business. Generally, a happy buyer does not bother with any emails requesting feedback that they aren’t required to be bothered with- and an unhappy buyer will want to shout from the rooftops- so the current feedback that is being collected is not an accurate representation of the sellers overall buyer satisfaction rate. This flawed feedback collection approach hurts Fiverr’s revenue also. Sellers are now afraid to politely insist on correct pricing for in order upgrades for fear of private feedback retribution - and are hesitant to take on “new to Fiverr buyers”- as their opinion is weighted more heavily. All this would be solved by making each and every buyer click no more than 3-5 simple questions that are the most important to Fiverr before they can download their product. Easy. This way- Fiverr gets the extremely valuable information they need- but a sellers buyer feedback score is a total and complete representation of a sellers buyer satisfaction performance. 11 Link to comment Share on other sites More sharing options...
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