nickkold

I've had Fiverr Staff contact me via the inbox. For example Yoav and Ran. There's a little Fiverr logo next to their name if they are legit. Where the "Pro Client" badge etc usually is.

When is this happening? Have they announced a webinar where they address this?

Wait what is happening? Is Fiverr using AI to scan our chats with the client and use this information for what? Determine our score/rating or? Can someone link me to this information or help me understand?

Does anyone know or have experimented with pausing or deleting a gig to improve your overall review rating? Profile rating, that is (not the success score) or is it confirmed that this can only be changed by future reviews?

Oh, my bad - I thought that meant "Paused" status. Thanks for clarifying for me. So deleting it could be worse, because if you at least keep it you could try to improve it and get it back up to normal/good? Or are my maths bad here?

Does anyone know if deleting that badly performing gig (badly performing in private ratings) would make up for the rankings overall? With this scenario above in mind. I was in a roundtable meeting with Fiverr and someone asked this question and they told us it would delete that success score metric and not count towards the overall score anymore - but this was some 2-3 months ago and a lot has happened since. Does anyone know? Probably not.

I feel the same way. I can't get myself to do this - it just seems very unprofessional as you mentioned. I'm here to make my client's life easier - I'm not here to give them homework. For the most part, it's the very well-paying and big clients that don't leave a review even though they are returning. They are busy - they have other things to do and I'm not going to bother them with stuff like that. Now that I hear this is a bad thing - I'm starting to question if I should start doing it - but I'd rather not. Both for professionalism towards serious clients but I know I would also dislike it as a customer. What are everyone's thoughts on here - are you gonna follow and remind clients more or keep on as usual? I'm super conflicted about it. If you follow up for potential feedback - how do you word it?

I do the same on all my gigs. Gives me a bit of peace of mind.

Here's what CS shared with me: "I wanted to send you I'm here to provide you with an update regarding the rating you see. Please bear in mind that your rating changes are part of a test that we are conducting, which applies to all sellers on our platform. We're adjusting the rating system to accurately reflect performance, easing the pressure of aiming for a perfect 5-star rating. Research shows ratings between 4.0 and 4.9 are actually more trustworthy. We're conducting these tests while ensuring fairness across the marketplace. The test will only be on the buyer's side, and not all buyers will be exposed to it. If buyers are included in the test, they will witness the new calculation for all sellers on the platform. Scores will consider ratings from the last 2 years and incorporate historical private ratings, to present a more realistic view of your service. This adjustment may result in some freelancers seeing a decrease in their public rating scores."

Yeah - I think this is correct. It's just a matter of time. @vovkaslovesnyy thanks for the reminder - makes sense in relation to this topic

I don't think you should be so worried. It's also kind of scary for me to go down to 4.9 - but as long as that's most people - I don't mind it. I've also found the rating system on Fiverr to be very inaccurate and almost meaningless. It's scary but I hope this will be more fair in the long run. Edit: If this is only affecting a small group - I should be worried for sure - I hope not. I guess my point is - as long as it's an even playing ground in terms of the rating for all sellers - I'm all for it.

I think your overall should stay at 5*, right? Can you see in your Dashboard or level overview?

Ah, okay this is happening to everyone, right now? I also just got 4.9 on my dashboard - not showing on my public profile or on my gigs yet. But I guess this will change soon? Where did you find that rating breakdown for you profile @vibronx?

This just happened to me as well - but with 4.9 instead.

Long time Ableton user here. Love it with Max for Live.

Yes - I've tried pitching this idea (of allowing better quality for your gig video/portfolio) several times to the Fiverr team - hopefully one day this can be implemented. I know it's probably a server thing - but other platforms can handle it.

Hey! My gig just got moved to the new category - which I'm happy about - but this category ("Composing & Soundtracks") still exists within "Music Producers": https://www.fiverr.com/categories/music-audio/producers/composing-soundtracks?source=category_filters - In theory this almost better fits what I'm doing - most of what I'm doing is music production rather than traditional composing. My question is - will this "Composing & Soundtracks" inside Music Producers be deleted then? Otherwise, we have two of the same category and I should probably rather be placed inside the Music Producer category as that's more fitting in terms of methods used within my profession. Don't get me wrong - love this new change - just curious. Edit: Looks a little bit like it from this statement: "Music Producers - with Beat Making, Remixing, Backing Tracks, and Ghost Production" Excluding "Composing & Soundtracks"

Right now? 0 - because I use RTO. In the past before RTO - it happened once a week. So maybe every 10th order was a direct purchase. For me, it takes a lot of stress off my shoulders - making sure that every order I do - I know I can deliver and have time as well. This wasn't the case for me before RTO. We are all different and tackle a lot of orders or difficult orders differently - for me, RTO is much needed and a big part of why I decided to stay on Fiverr. The other way of working is not for me. For the actual question, is it a big issue? To some it's a big issue - to some, it's not. It's a hard question to answer. Again, it depends on the industry you work in. I know Fiverr is really focusing on getting businesses involved and "doubling-down" on their Pro members (as they said it themselves). I know, from my experience, and the industry that I work in - that agencies and colleagues - work within similar systems as RTO - where you make a request and you have a talk with the client first. So if they are interested in getting more "Pro's" from that industry - they are probably more likely to join - if things like RTO exists. Again, I'm speaking from my own personal and professional experiences. So, in my opinion, it doesn't matter how many actually use the direct buy feature, it's the safety the seller has in having full control over your business and always making sure you can deliver + control your schedule. This way I'm ensuring to give the client the time and care their project needs. It's also an easier way of pricing your services - as quotes differ from need to need. Losing me as a seller is not a big issue at all for Fiverr - but why not have the option available for those who work better this way - and increase chances of keeping or attracting the sellers that work better this way. I know a lot of my colleagues are starting to show interest in Fiverr after they announced the big platform change towards "Pro" and RTO is a standard way for part of that seller segment to run a business.

I'm sorry, it's not as easy as "Make your gig description as clear as possible so that buyers can immediately judge whether you are a good fit for their project or not". I don't know your field, but in my field - expectations and examples before entering into an agreement - need to be discussed/shown beforehand. I'm sure a lot of Audio Editors will agree with this. This applies to musical compositions as well. It's a very subjective field, so a conversation beforehand is needed to realise expectations. I can write a super informative and precise order page (And I do) - but in my field every project is different and you will never get to cover it ALL neither can I promise to fix certain audio issues every time - so I need to talk with the client beforehand and discuss issues. My point is - for some tasks - sure you can probably write a description to make sure the right fit places the order. But for the more advanced orders - no gig description is gonna be enough. It's also important to take price into account. The more expensive the gig, the more expectation will come - this is where RTO is important. You don't see agencies in the industry with a direct buy button for a reason. These things can take multiple directions - which is great to discuss beforehand. You're speaking a bit from your own point of view here and not really having a full perspective on the subjective.

Hey! How do you make it automatically payout to Wise? Tried googling it, but couldn't find any guides. Also, this is safe, right? Saw an old thread where Payoneer didn't recommend doing this because: "Technically, you can transfer to TransferWise from Payoneer to TransferWise, but it is not at all recommended. You can pay your supplier via bank transfer, but our bank transfer is meant to be received by an actual physical bank and not a virtual bank. We don't recommend adding a TransferWise bank there, as it is virtual and you may encounter issues receiving the payment." Source: https://community.payoneer.com/en/discussion/76282/payoneer-to-transferwise

Awesome! Thanks for getting back on this so quickly, excited for this!

I should probably try @ @Yoav.M in this.

Now that Fiverr has taken a big step towards the Pro experience - is there any chance we're gonna get a better portfolio? Right now the max 50 MB limit on video uploads makes it impossible for me to upload anything in high-res - Which is a really important part of representing your work the right way as well as presenting it in a professional way. Also, one minor update that would be neat visually - especially on the pro page, but also on your profile page. Allow newline/line breaks in the description (you know, hit enter for the next line spacing should be visible). Right now it's just a wall of text and it doesn't look nice - should be clean and simple or less overwhelming to look at.

Looks like there's some news on the new change. It looks pretty cool & promising, I think! https://www.fiverr.com/cp/product-release-2023 Also this: https://pro.fiverr.com/cp/fiverr-pro-launch-2023

Did you send the same message to these people? If you send identical messages, they will end up in spam.