markadamsdesign Posted July 18, 2021 Share Posted July 18, 2021 I had a buyer request a revision, but said he needed some time to get the details. I usually deliver a lengthy product, so it's not unusual for buyers to request some time to go over it... however, it's been a week now and I haven't heard back despite asking for an update. What can I do? 7 1 Link to comment Share on other sites More sharing options...
ligiacarvalho Posted July 18, 2021 Share Posted July 18, 2021 (edited) You can send a friendly reminder that you are still waiting for the details. You can also contact CS requesting that they send the client a message asking to answer you. Edited July 18, 2021 by ligiacarvalho 12 1 Link to comment Share on other sites More sharing options...
theratypist Posted July 18, 2021 Share Posted July 18, 2021 Is the order currently marked as under revision? I don't think scammed is the right description, the buyer did pay for the service and just requested a revision which is I assume included in the package. They're just a lousy replier haha 6 Link to comment Share on other sites More sharing options...
lenasemenkova Posted July 18, 2021 Share Posted July 18, 2021 (edited) Ask them if there is any update and if there isn’t, when should you expect it. In the meantime, contact CS and ask them if you’re permitted to redeliver in this case. I know that you would be if it was a completely blank revision request but since the buyer specifically stated that they would need revisions, I think it’s better to protect yourself. I don’t think it’s a scam attempt. Either something happened in your buyer’s life or they are a type of person who only considers their own time valuable. In any case, you reminding them about your existence and investigating possibilities to speed things up should take care of the problem. Edited July 18, 2021 by lenasemenkova 9 1 Link to comment Share on other sites More sharing options...
khalifacyrusuk Posted July 18, 2021 Share Posted July 18, 2021 Don't worry - when customers place orders, they pay the money and it is held by Fiverr until the buyer accepts the delivery or 3 days pass since the order has been delivered. Therefore, if you haven't heard from the buyer and aren't receiving a reply - simply deliver the revised work, or the original work if they haven't specified revisions, and after 3 days the order will be automatically completed. You may then decide to honour the original revisions when the buyer eventually replies. This will save you having a late order marked on your account. 5 1 Link to comment Share on other sites More sharing options...
markadamsdesign Posted July 20, 2021 Author Share Posted July 20, 2021 On 7/18/2021 at 10:32 AM, lenasemenkova said: In the meantime, contact CS and ask them if you’re permitted to redeliver in this case. I know that you would be if it was a completely blank revision request but since the buyer specifically stated that they would need revisions, I think it’s better to protect yourself. CS says to just leave the order in revision indefinitely. Great. Love working for free. And that was CS's term, by the way. Indefinitely. 6 2 1 Link to comment Share on other sites More sharing options...
lenasemenkova Posted July 21, 2021 Share Posted July 21, 2021 On 7/20/2021 at 8:32 PM, markadamsdesign said: Indefinitely. It’s pretty frustrating considering that CS for sure knows that orders get “stuck” if you leave them in revision indefinitely. If the buyer eventually shows up and another delivery is made, the dang thing won’t autocomplete and CS would offer you to either cancel or hope that the buyer closes it. Which they won’t because an unresponsive buyer is the main reason we find ourselves in these situations to begin with. 7 1 Link to comment Share on other sites More sharing options...
markadamsdesign Posted July 26, 2021 Author Share Posted July 26, 2021 On 7/21/2021 at 4:56 PM, lenasemenkova said: It’s pretty frustrating considering that CS for sure knows that orders get “stuck” if you leave them in revision indefinitely. If the buyer eventually shows up and another delivery is made, the dang thing won’t autocomplete and CS would offer you to either cancel or hope that the buyer closes it. Which they won’t because an unresponsive buyer is the main reason we find ourselves in these situations to begin with. By far, this is the worst experience I've had on Fiverr. CS finally contacted the buyer after telling me to wait several days, who then contacted telling me he'd send the details the next day. Here we are, 4 days later, and nothing. I sent him another reminder yesterday. Messaged CS again today. It's ridiculous. There should be something in place for this level of unresponsiveness. If he hadn't submitted anything over three days, it would have been marked as complete. Here we are, 16 days after his revision request, and I still have nothing. CS's stance is that I need to maintain professionalism and continue trying to resolve the situation amicably with someone who doesn't respond because their stance is to remain "neutral" in all situations. That, or I can cancel the order myself, foregoing payment and getting a cancellation. So glad they have my back. What would happen, I wonder, if the buyer died during this time? Just leave it in revision indefinitely, a few hundred dollars floating around and a permanent LATE status on my screen. 6 1 Link to comment Share on other sites More sharing options...
roxxylove Posted July 26, 2021 Share Posted July 26, 2021 Wow, I am sorry you are going through this. It is understandable that they need more time but it is unfair to you to be waiting half a month or longer to get paid for the work you've already done for them. Honestly, if it is affecting my Fiverr status, I would personally let the buyer know that I'm going to resubmit the original video and get paid for my work and still honor the revision request whenever they are finally ready. THAT would be fair and amicable. 3 Link to comment Share on other sites More sharing options...
melanielm Posted July 26, 2021 Share Posted July 26, 2021 I'm a bit surprised CS said that (to leave it in revision forever). This has happened to me in the past. I sent 3 reminders to give me the revision request, spaced apart a few days. If they do not reply, I redeliver the original file, inform them that it's a redelivery in case 'something happened' and tell them that I'd still be happy to revise once they have instructions. The order usually goes through automatically with no other contact from them. You deserve to be paid for your work. 3 2 Link to comment Share on other sites More sharing options...
markadamsdesign Posted July 26, 2021 Author Share Posted July 26, 2021 1 hour ago, melanielm said: I'm a bit surprised CS said that (to leave it in revision forever). I'm betting CS would not be nearly as "neutral" if I left an order in revision forever and a buyer was asking about it. 2 hours ago, roxxylove said: It is understandable that they need more time but it is unfair to you to be waiting half a month or longer to get paid for the work you've already done for them. Especially since we already have to wait half a month after the buyer accepts delivery to begin with. I should have been paid and had the money in my account already. ---- Update: The buyer finally responded. Apparently there was a death in his family. Seems like a convenient excuse, but I have nothing to prove otherwise. The buyer simply said to redeliver. Of course, he's still not provided a review, so it seems I will have to wait out the three days before having to wait out the withdrawal period. I am never working with this buyer again. 3 1 Link to comment Share on other sites More sharing options...
eliza_09 Posted July 26, 2021 Share Posted July 26, 2021 14 hours ago, markadamsdesign said: By far, this is the worst experience I've had on Fiverr. CS finally contacted the buyer after telling me to wait several days, who then contacted telling me he'd send the details the next day. Here we are, 4 days later, and nothing. I sent him another reminder yesterday. Messaged CS again today. It's ridiculous. There should be something in place for this level of unresponsiveness. If he hadn't submitted anything over three days, it would have been marked as complete. Here we are, 16 days after his revision request, and I still have nothing. CS's stance is that I need to maintain professionalism and continue trying to resolve the situation amicably with someone who doesn't respond because their stance is to remain "neutral" in all situations. That, or I can cancel the order myself, foregoing payment and getting a cancellation. So glad they have my back. What would happen, I wonder, if the buyer died during this time? Just leave it in revision indefinitely, a few hundred dollars floating around and a permanent LATE status on my screen. in times like these one can only hope that the client is safe and healthy and respond to you soon. its not a scam or neither did the buyer disappeared. there could be a hundred of reasons for this behaviour. but here fiverr has your back. you have contacted the CS and now this matter has their attention. so don't you worry, just deliver your work on time and it will automatically get completed after 3 days. you can later do the corrections if he contacts you. till then just hope for the best. 3 Link to comment Share on other sites More sharing options...
markadamsdesign Posted July 26, 2021 Author Share Posted July 26, 2021 2 minutes ago, eliza_09 said: so don't you worry, just deliver your work on time Sorry, what are you talking about? The original problem here was that the buyer asked for a revision and never informed me as to what they needed to be revised. Therefore, I could not complete the revision until they responded. The order had already been delivered "on time". Please be sure to read and understand posts before commenting. 2 Link to comment Share on other sites More sharing options...
eliza_09 Posted July 27, 2021 Share Posted July 27, 2021 17 hours ago, markadamsdesign said: Sorry, what are you talking about? The original problem here was that the buyer asked for a revision and never informed me as to what they needed to be revised. Therefore, I could not complete the revision until they responded. The order had already been delivered "on time". Please be sure to read and understand posts before commenting. i understood your post well. by delivering on time i meant the revised work itself. as he hasn't provided any further information's you can still deliver the work you already did. as i am not a pro level seller, please correct me if i am wrong. all i wanted to say was its the buyer who is absent so you do the work of your side and as long as you deliver it properly it wont affect your profile. and i am sorry if i still missed your point. 😊 1 Link to comment Share on other sites More sharing options...
sk_moni Posted August 7, 2021 Share Posted August 7, 2021 I don't think it should be scam. You should try to contact the buyer by messaging one or two days interval. If still no response then you can contact fiverr support. Howerver request revision doesn't affect your ratings or performance as per my experience. Thank you 1 Link to comment Share on other sites More sharing options...
mandyzines Posted April 21, 2022 Share Posted April 21, 2022 On 7/26/2021 at 2:33 AM, melanielm said: I'm a bit surprised CS said that (to leave it in revision forever). This has happened to me in the past. I sent 3 reminders to give me the revision request, spaced apart a few days. If they do not reply, I redeliver the original file, inform them that it's a redelivery in case 'something happened' and tell them that I'd still be happy to revise once they have instructions. The order usually goes through automatically with no other contact from them. You deserve to be paid for your work. So, when you redeliver, does it go through that three day automation of acceptance to complete the order? 1 Link to comment Share on other sites More sharing options...
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