stinekoch

Hi. I had a customer saying he had been trying to contact me on whatsapp. I am not sure how he got my number, but I said to him that I am having some issues with Whatsapp and that I prefer to keep communication on Fiverr since it is against Fiverrs TOS rules to communicate outside Fiverr. Now I just realized that I used the word "Whatsapp" and I have heard that it can trigger a warning if the system detects specific words fx "Whatsapp". I didn't think about this at all, since I don't think I was doing anything. Will I get a warning for this?

I am in a similar situation and unfortunately, Fiverr doesn't help. I also made a post about it a couple of days ago 😅

Unfortunately, Fiverr customer service is still not helping. 🥲 They answered this: Hello Stine, I'll be happy to take it from here. Thank you for the follow-up. Please know that the warning you have received is for sending an incomplete delivery message to the buyer. I can see my colleagues have already explained that please keep in mind that every delivery must contain all of the materials that the buyer requested, to be considered complete, even if they were provided in a prior delivery. Therefore, the delivery button was misused. We advise you always to make sure that you attach either a screenshot or a video to the delivery message which shows that you fulfilled the services offered within your Gig. If you need more time to deliver an order or need additional information from a buyer, you can request a delivery extension, by clicking on the 'Extend Delivery Date' button under the 'Deliver now' button. In case an order turns late prior to the extension, extending the deadline can make the late status disappear if the added time is sufficient to surpass the original deadline. Nonetheless, I'd like to assure you that we have a dedicated department that monitors the platform daily, and your feedback regarding the buyer will be taken into consideration. I've noticed that you had another open ticket about this issue. I combined all the tickets into this one so we can continue our conversation here. Please let me know if you need any other assistance. Kind regards,

Thank you Lena 😊

Thank you so much 🙏

Buyer on Fiverr able to leave bad review AFTER cancellation of order + getting my account flagged (Customer service is no help) I'm a freelance translator on Fiverr, and my recent experience has shed light on a concerning issue within the platform. Recently a buyer needed their website translated within a tight budget. Despite me offering a generous price and delivering quality work after spending a lot of hours and putting a lot of effort into it, things took a turn. The buyer demanded extra work outside our agreed scope, involving unfamiliar software. Politely, I explained that the additional task would require require additional payment, which the client refused. The situation escalated when the client threatened to cancel the order unless I completed the extra work for free. In tandem, the client repeatedly attempted to cancel the order, ultimately succeeding without any verification from my side. But as if that wasn't enough, the same buyer had reported my profile, resulting in a warning and my account getting flagged for partial delivery. When I reached out to Fiverr support, their response was shocking. They mentioned that my delivery message lacked proof of work, although I had used markup.io to share the translation. According to Fiverr's guidelines, each delivery should contain all materials, even if they were provided earlier. This meant that my delivery message was considered incomplete and that the delivery button was misused, leading to the warning. I have spent a long time writing back and forth to customer service trying to remove the warning, but they are unable to help and simply say that they are sure this won't harm my account in any way if I keep providing the best service I can and follow the guidelines. They also can't give me compensation. The most unfair part? Even after the cancellation, the client could leave a one-star review, which as a seller you are unable to. The only thing you can do is respond to the review. This review, significantly affects my profile and future opportunities on the platform. This situation isn't just about a canceled order; it's about the lack of safeguards for sellers against unjust actions by buyers post-cancellation. I'm left unpaid for my hard work, faced with a warning and get a damaging review. I've been working on Fiverr for two years and this is the first time I've had a bad experience with a buyer and customer service is in no way helping. It's very unfair and I think this experience highlights the urgent need for more equitable policies to protect sellers.

For some reason the buyer was also able to leave a one star review even though the order was cancelled? I am so sick to my stomach. Because of this I don't get paid for the job I did, I get a warning and a bad rating which affects my profile. My response to the review also doesn't show up and customer service is absolutely not helping. How is it possible that Fiverr doesn't protect their sellers? So upsetting ;(

Hey there, I'm a freelancer on Fiverr offering translation services. Recently, a buyer requested me to translate their website, and despite their tight budget, I offered a generous price and completed the task. However, things took a turn when the buyer demanded me to do more work. I explained to the buyer that this extra task would require additional payment since it involved using unfamiliar software and was beyond our agreed scope. The buyer got upset, insisting I do the extra work for free. When I refused, they threatened to leave a negative review and repeatedly tried to cancel the order. Unfortunately, the buyer succeeded in canceling the order. Furthermore, my account got flagged since the buyer must have reported me. When I contacted Fiverr support, they mentioned that my delivery message lacked proof of work, although I had used markup.io to share the translation. According to Fiverr's guidelines, each delivery should contain all materials requested by the buyer, even if they were provided earlier. This meant that my delivery message was considered incomplete and that the delivery button was misused, leading to the warning. I disagreed with Fiverr's decision. I delivered the translation as agreed, but the buyer's actions led to the cancellation and the subsequent flagging of my account. It's frustrating because I put in hours of work, and now I'm not getting paid for it, and on top of this I am getting a warning. This is the first time anything like this as happend after two years working here on Fiverr. Up until now I have only had good experiences, but I can't help but feel that this is such unfair treatment. It doesn't make sense for me to get punished when I simply didn't do anything wrong in this case. Now my account is flagged and I don't get paid for hours of work. What should I do in this situation??

Fiverr reached back to me and told me they didn't find any evidence for this warning. Therefore the issue has been removed from my account.

I got the exact same e-mail today from Fiverr and I am honestly just as confused as you. I have sent an e-mail to Fiverr asking for an explanation since it doesn't make any sense to me. I can sincerely say that I haven't engaged in any activities like that and always followed the guidelines. So weird.