vickieito

It's based on a rolling 90 days, so this will change and adjust from day to day. If you do nothing, your on-time delivery will probably continue to fall because as time passes, your good deliveries will drop off your record and you will be left with several late deliveries. To see how you will be by the 15th, count back 90 days from the 15th and tally all of the orders that you delivered during that time. Find out how many orders were on time and calculate the percentage. Then determine how many good orders you would need by that time to keep your percentage above 90%. Also, don't be afraid to extend orders as soon as you know you might be late. It is okay to deliver orders later but you have to get the buyer's approval to extend the delivery date first.

You found it - it's on the last page. I actually never look for my gigs in search - gig positions are so dynamic and what you see isn't what your buyer will see. It can be on page 1 in one search result and then on the last page in another. Gigs are also rotated to give visibility to other sellers on the platform. As long as your gig is active and appearing in search, you can be found by buyers. What you should focus on (instead of gig positions) are your impressions, clicks, and orders are because that will tell you the health of your business. Impressions will tell you how often your gig shows up in searches, clicks will tell you how attractive you are to your clients, and the number of orders you get will tell you how effective you are at setting up your profile and gigs to sell your services.

Hi @digitron_! Welcome to the forum! This means Fiverr is showing you in search results but you aren't attractive to buyers (low clicks) and your profile/gigs aren't convincing buyers to choose you. Instead, they are moving on to place orders with other sellers. To increase your clicks, make your gig cards more attractive - factors influencing this includes your gig images, video, title, prices, seller level, and seller rating. I think you have too many words on your gig card. Buyers only have a few seconds to look at your gig card before deciding to click on it. You should only have 2-5 words that clearly describe your services. You don't need to write your sales pitch on your gig thumbnail because your buyers won't take the time to read the whole thing and your gig video already does this. I noticed that 3 of your 5 gigs have titles that can't be seen by the buyer (they are too long, so buyers will have to hover over your gig card to read the whole thing - they won't do this). To convince your buyers to place orders, your gigs and profile need to be optimized for your target buyer. What would make them want to place an order with you? Remember, in order for your buyers to buy from you, they have to trust you. You do this by being honest about your abilities and the services that you can deliver. Can your buyers trust you? Will you solve their problems? Here are a few things you can work on: Top Clients - For all of your clients, you are very vague on the projects that you do. This works against you and doesn't make you seem credible at all. For example, you listed Fiverr as a top client but said: What exactly did you do for Fiverr? The more specific you are in describing the project the more credibility you'll have. Clients don't want to know how time and brain-consuming a project is. They will want to know exactly what you did to help your clients and how they benefited from your help. Also, remember that in order to list a client as a Top Client, you'll need to have their permission, so I suggest that you get these approvals in writing and keep copies of all your clients' approvals to list them as Top Clients. If you don't have your clients' approval, or they haven't purchased your services, don't list them as a top client. English - You have this listed as Native/Bilingual, but your images, videos, FAQs, and gig descriptions suggest otherwise. If you list Native/Bilingual-level proficiency in English, you will need to correct the errors in your images, videos, and gig descriptions so that you can maintain credibility with your buyers. Portfolio - It looks like you can strengthen your portfolio to showcase exactly what you achieve for your clients (use the portfolio and gig galleries to do that ...I would suggest even using two multi-page PDFs per gig). You have many years of experience and your portfolio should reflect that.

Hi @ahmedasif981, Welcome to the forum! Here's some of my feedback on your gig: 1. It looks like you are keyword-stuffing your gig title and gig descriptions. In the words of @frank_d: You can read more about what really matters here: https://community.fiverr.com/forums/topic/243824-welcome-to-fiverr-30/ 2. Because you are keyword-stuffing your title and gig are not friendly to your buyers. Your gig description is not written with your buyers in mind. They won't want to read your gig description because it is just a long list of words that are bunched together in a really hard-to-read way. Instead, write your gig description just like how you wrote your bio - in a personable and and approachable way. Be yourself and show how you can solve your buyers' problems. 3. Your gig thumbnail has "cosultation" instead of "consultation." You also don't utilize all three images, 2 PDFs, and gig video that you can use to showcase your skills and convince your buyers that you are the seller that they want to place an order with. Remember that you have stiff competition on the platform, so the purpose of your profile is to sell YOU and convince your buyers to click the order button on your gig (not your competitor's). 4. You should also utilize all 10 of your FAQs to answer any question your buyer might have. This makes it easier for them to click on the order button, too. 5. You should probably go through each of your gigs thoroughly to make sure that it is optimized for your target audience. This article may help you: https://community.fiverr.com/forums/topic/284256-no-orders-here-are-7-updates-you-can-make-during-the-slow-times/

Hi @mdalamin334, Are you talking about clients who want to negotiate your rates? You set your rates and how much you want to make. The buyer can ask for a discount, but you don't have to give that to them. Charge what you think you are worth - if you want to charge premium rates, make sure your profile looks like a premium service. I also noticed that you have one gig listed at $100, but the other gigs are for $10 and $15 prices. If you are offering premium services, make sure that you are consistent across the board (or your buyers will wonder why you are listing the other gigs so low).

Hi @jysfie, it's against Fiverr's ToS to share your social media account with others because it encourages buyers to connect with you off the platform. You also can't share unapproved links (that you have in your gig descriptions to share your portfolio). Please remove them so that your account doesn't get a warning or restriction. You may only share your portfolio using the approved URL's listed below: https://www.fiverr.com/support/articles/360011421198

You just need to attach a file - a Word document summarizing the work you did or an image/screenshot showing the work you did is also acceptable.

All this means is that the cancelation was due to buyer error (not you as the seller). It sounds like your buyer may have violated Fiverr's ToS, because you were still paid, or "compensated" for the work that you did do (even though the order was canceled). Fiverr might have initiated the cancelation once they investigated your buyer. Did the buyer's profile disappear after the cancelation?

Thanks @williambryan392 for sharing your experiences. I really needed this post! I've been thinking a lot about what you said. I stepped away from the computer and took some much-needed "me" time. I exercised (something I haven't done in ages) and then sat down outside on the grass with Whiskers (the family's one-eyed cat). We watched the sunset together until the sky turned pink and the sun disappeared behind the palm trees. It was very nice and relaxing. Then we went inside and I rallied the whole family to work on a home project together. Afterwards, I spent time watching a few Ted Conferences and going through some educational courses that I had on my list of things to do (but never got around to it). This all helped me to gain better clarity in the direction I wanted to go and the actions that I needed to do to accomplish that. Not just for my business, but in my personal and family life as well. I should have done that earlier. But I never allowed myself to. I have a terrible habit of going on for as long as I can until I pretty much sleep-where-I-drop, which probably comes from being a mama who thinks she can do it all. 😅 I decided to set boundaries for work hours and block out time for exercise, sleep, business-building, and education in addition to taking care of my family's daily schedule and doing orders. Sometimes we are so into the daily grind that we forget to take a break, look up, and see the bigger picture. Are we happy? Do we feel fulfilled in what we are doing? Are we allowing ourselves to enjoy those little moments each day, that help to put everything into perspective? Or are we allowing fear, anxiety, and worry drive our actions and push us to the breaking point?

Hi @marketer_abida, Fiverr is putting on two webinars this week on how we can improve our communications with our buyers to increase sales. You might be interested in it! I share this with another seller on the forum today:

I just leave the geckos alone (most of the geckos I run into already are growing in another tail, so I don't want to add to their trauma). We have several in our house and I recognize them by their markings. I consider it good luck whenever I see one. 😊 I tried to save a rooster who made it into our house (twice) ...but he was really stupid. He freaked out and flew into every closed window, avoided all the doors and windows that I did open for him, and ran in all the wrong directions. He even got on our mini trampoline and bounced on that for a good while, just crowing away completely petrified and terrorized by the whole incident. I really thought he would pass out from a heart attack. I finally got him outside after 20 minutes of running all over the house and furniture. A few minutes later he came back. Apparently, he completely forgot the traumatic incident that just took place!

Congratulations @theratypist! 🥳🎉 This is turning out to be a great month for you! Most of my buyers are repeat buyers but most of my subcategories look like this (and not all of my subcategories are included): I think this is because my repeat buyers will jump through subcategories. For example, they will buy a resume and then they will want me to write the content for their business website. Then they'll want data entry/virtual assistance, a branded PowerPoint presentation, or help launching an eLearning course. Sometimes they'll also want me to write a pillar post for their blog, write/design an ebook, or write a white paper for them. Many of my buyers end up buying from 4-5 separate gigs. The only gig that I have a repeat buyer score is my resume writing gig (74%) but I don't really want repeat buyers there. I like it when my customers say that they got a job right away. I know repeat business makes up a huge chunk of my business (as well as the referrals that I get from my repeat buyers), but it's not something that I'm checking or tracking at the moment.

Hi @zubayer_web, Fiverr will be hosting two webinars this week that you might want to attend to learn more about how to connect with your customers and increase sales. You can sign up for the events here: https://events.fiverr.com/Create-Trust-03/11/2023?utm_source=appb&utm_medium=email&utm_campaign=Sellers_Webinar_from_new_leads_to_loyalty&utm_content=cta

Hi @obasekiga, I answered your questions here: https://community.fiverr.com/forums/topic/299829-gig-rank/?do=findComment&comment=1888050

Hi @obasekiga, You can save the compliments. 😊 I'm just a Level 2 seller and there are many sellers who are higher-leveled and are doing much better than me. Business is very dynamic, so I'm glad that you are keeping tabs on how your business is performing (as well as what is influencing your performance). There's no one way to "perfectly rank a gig." Fiverr's algorithm is also dynamic, so gig positioning can change frequently, even with each search, and is based on a number of factors. I never check where I am in search because I can never find myself anyways. Fiverr tailors each search to the habits and history of each buyer (and I'm not my buyer). As long as my buyers can find me and I'm getting regular orders, I'm happy. I don't need to find myself in search. What you should focus on is your impressions, clicks, orders, and conversion rate. That will tell you what you need to focus on and improve on. Impressions will tell you how relevant you are when buyers search for your services. This relevancy is based on your gig (title, tags, & descriptions), seller metrics (as seen on your dashboard), and seller quality (appearance quality and delivery quality). Sellers who perform well and can respond quicker, convert buyers into orders, deliver faster, process more orders, and have happier customers will be considered more relevant in search. Clicks will tell you how attractive you are when buyers see your gig card in search. This is where your thumbnails, gig videos, gig titles, prices, seller level, and ratings come into play. Buyers will only have a few seconds to decide whether to click on your gig. From what I see, your gig images have too much text and the text is cut off when viewed on a PC or mobile phone. Try to limit your text to 2-5 words that clearly describe your service and include an image that is relevant to your services. I do like how you included a picture of yourself on your gig cards (so please keep that when you update your thumbnails). Having a picture of yourself makes your thumbnail unique and credible. I also noticed that 2 of your gigs have long titles - buyers can't read them just by looking at your gig cards (they have to hover over the title to read the whole thing). Most buyers won't do that. Try to make it easy for buyers to know what services you are offering. Orders will tell you how good you are at converting buyers into sales. If buyers aren't placing orders, it means they visited your gigs and decided to go with another seller. I like how your bio speaks directly to the customer - so make sure your gig descriptions do that, too. Don't just show what you can do, show your customer how you are the solution to their problems. Show off what you can do through a strong portfolio. You can add a gig video, 3 images, and 2 PDFs to each gig. PDFs can include multiple pages, so take advantage of that. When you have very few sales and reviews, your portfolio will give you the credibility that you need so that buyers will feel comfortable and place an order with you. One thing to note - I did notice that your data entry gig showed names, addresses, and emails in your images. This may lead your customers to believe that you won't protect their data privacy. There are other ways to highlight what you can do, without sharing contact information on your clients' mailing list (for example, highlighting the points you brought up in your FAQs). Since you are offering data entry, you might be interested in this webinar shared by @Yoav.M:

Hi @expndroid, what have you tried? I looked at your gigs and still see a lot of opportunities for improvement. It doesn't look like you tried everything yet. - You mention unlimited revisions in your gig descriptions, but you have several packages that limit the number of revisions.. Try to fix that discrepancy. - Your gig images could be more attractive. They are too wordy. Buyers only have a second or so to decide if they want to click on it. Your gig images should only have 2-5 words that clearly describe your services. For me, the gig images played a big role in who I selected to help me with my WordPress website. - Your gigs are too generic and don't stand out from the crowd. Buyers will scan over all the look-a-like gigs and will click on the ones that are unique and catch their eye. Unfortunately, most of these gigs look the same, so I'm skimming over most of the gigs. - You lack adequate portfolio samples of your work (note: you get 2 PDFs per gig, so take advantage of them)! I lean heavily on the seller's portfolio samples. - I also look at how much work a seller puts into their profile and gigs. If they put effort into their own profile, I know that they will take care of me and my website. Details do matter. - Your gigs state what you can do but it doesn't speak to the buyer's pain point or show them how you are the solution to their problem. I spent the last year looking at gigs by WordPress designers. I finally picked one a couple of weeks ago and the determining factors were professionalism, overall seller profile (and attention to detail), a good sense of design (as can be seen in gig images and portfolio samples), and a deep interest in solving my problems.

Hi @pauluck, what Seller Plus tier do you have? You can find out by clicking on your "Growth & Marketing" tab and "Program Page." If you are the "Premium" plan, you'll see an option to pick a success manager and schedule your first meeting: This is what it looked like when I first joined the program:

Hi @a_wahab22, Welcome to Fiverr and the forum! Here are some of my comments: Your Bio: You have a lot of "I" statements and don't mention "you" or your buyer at all. Your bio should not just be about you and what you can do - it should also mention your buyers and how you can help them. Try to include at least 1 "you" statement to your buyers. Average response time: Your average response time is 3 hours, try to bring it down to 1 hour. Gig cards: Two of your gigs share the same gig videos so it's hard to differentiate between the two services. One gig didn't have a video. The gig video also shows how you do things but your buyers want to see more of the results (not the actual process). The more they can visualize the end result, the more likely they will be to place orders. Create three unique videos, one for each gig. Also, show many examples of your work and the finished product. Gig titles: All three of your gig titles are too long and buyers have to hover over the title to see the whole title (most won't do that). Make sure your entire title is visible on the gig card. Gallery: You get 3 images and 2 PDFs to show off your portfolio samples. Use all of this because this will give you credibility when you have zero reviews. I saw for one gig you did use PDFs, but you only had one page, like an image. PDFs can have multiple pages to show off your portfolio. I was able to fit a 20-page portfolio onto one of my gigs when I first started. Gig description: Like your bio, tailor your gigs to your target buyers. Speak to their point points and show how you are the solution to their problem. Missing items: I noticed that you aren't utilizing your 10 FAQs or gig extras. Your middle gig also didn't take advantage of offering pages.

When they ask for your portfolio, share it using one of the approve URLs above, or give them actual files.

Hi @aktharfarvees - you can have a portfolio, but you have to use one of Fiverr's approved URLs: https://www.fiverr.com/support/articles/360011421198 The portfolio you just shared is not an approved URL and it shares your email, phone number, and address with your buyers. This violates the Community Standards and Fiverr's ToS.

For me (not @vickiespencer), I mentioned a certain buyer that I thought left negative private feedback and my success manager looked into and told me that he didn't leave a negative private review.

I wish more people were! My husband comes from a family with 7 kids and 4 of his siblings had Spinal Muscular Atrophy (SMA, type 1&2). They were told they wouldn't live past early childhood. My husband was close his sister Natsuko, who died from the disease when she was 6 years old. We named our daughter after her. His brothers were stronger and had milder forms of the disease. However, one passed away soon after we married (Hide, he was 22 years old). I remember he was only 20 lbs when he passed away. He was just bones. Another brother passed away days after my daughter was born (he was 23 years old). One brother remains, and he is fairly stable and just needs a respirator when he sleeps at night. He's now 30 years old. All four of these siblings had/have vibrant spirits and were courageous in all of their struggles. I really looked up to them. 😊 I also look up to my mother-in-law who cared for them around the clock knowing that they could die any day. She was heartbroken every time. Hide died because he caught a cold and wasn't strong enough to overcome it. He passed away while my mother-in-law took a brief nap because she was also sick and needed to rest. When she woke up, he was gone. She felt so guilty. Aside from the kids with SMA, my husband and his older brother also suffered from mental illnesses and struggled with a number of things, such as depression and suicide. His older brother also dealth with more severe forms of mental illness (personality and hallucinations) and that caused him to have to leave his wife and two children. He is now in a mental institution to protect himself and protect his family from him. Everyone in the family ignores him and doesn't even visit him. In my mind this is a loss that shouldn't have happened. In the family's mind, mental illness isn't a true illness like SMA, and those with mental illnesses were looked down on for feeling suicidal (especially when the SMA children could die any day). My husband still struggles a lot with his childhood and the stigma around mental illnesses. @stesicoach - I'm really happy to see that there is more discussion around mental health and really think you have a lot to contribute!

Hi @stesicoach, Welcome to Fiverr and the forum! I agree with @breals that your services are unique and you seem really qualified at what you do! ...This isn't directly related to what you do, but I think you have the qualifications to help! Would you be interested in taking part in a Fiverr webinar on Mental Health? If so, you might want to see this article here: If interested, you can respond to Yoav's comment in the thread. Yoav is Fiverr's Education and Engagement Manager. We are trying to find out ways to help sellers have open discussions on mental health. Too many sellers feel alone in this battle and end up being silent sufferers. I've only seen handful of posts on the topic, but there's definitely a need to have more discussions! I look forward to chatting with you on the forum and wish the best of luck for you and your business!

I think you should, @donnovan86! Did your brain stop or did the picking stop? 😂 My brain is still full of suggestions (so that hasn't stopped) ....and I guess since my brain is still full, they aren't finished with me yet! (P.S. ...how long did that take for you?)

I do like being able to access funds as soon as the order closes. I pay myself every month, so if multiple buyers accept my deliveries on the last day of the month, I can use the early payout feature to get paid as soon as the buyers hit the accept button. I don't have to wait the next day or week. I think the Request to Order feature alone pays for the Seller Plus program. I like having control over which orders/buyers that I do business with. I also like using negative keywords to prevent my inbox from getting messages from certain types of buyers. Highlighted reviews are fun, it's nice to pick which reviews are highlighted on each gig, and I also love being able to chat with all the success managers on the Seller Plus forum. My previous success manager also connected me with managers in product development and other areas of management. It's nice to chat with them and give my feedback on Fiverr's programs. Bravo, @vickiespencer! 👏🎉 I didn't know that!