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Found 16 results

  1. Hi, recently I got an order out of nowhere and the buyer immediately rushes me to start contacting him through w**ts*pp, he has a business account and have more than 100 nice reviews of him, but I refuse to communicate and discuss project details with him outside of fiverr because this is a clear violation of Fiverr's terms and services and I'm not comfortable proceeding communications outside of Fiverr, then somehow my messages are flagged by Fiverr, probably due to my messages having some keywords that trigger Fiverr's system, and I think he saw that Fiverr cleared those messages and saw the message "Fiverr has cleared this message" and he took offence to that thinking that I reported him. Now that I placed a cancellation order on him, he is more mad, and refuse my cancelation order, then made his own cancellation order saying that I'm trying to take his reputation and his account down and threatened to take further actions against me. Has anyone encountered this kind of problems before? Any help or suggestions would be appreciated
  2. Hi, recently I got an order out of nowhere and the buyer immediately rushes me to start contacting him through w**ts*pp, he has a business account and have more than 100 nice reviews of him, but I refuse to communicate and discuss project details with him outside of fiverr because this is a clear violation of Fiverr's terms and services and I'm not comfortable proceeding communications outside of Fiverr, then somehow my messages are flagged by Fiverr, probably due to my messages having some keywords that trigger Fiverr's system, and I think he saw that Fiverr cleared those messages and saw the message "Fiverr has cleared this message" and he took offence to that thinking that I reported him. Now that I placed a cancellation order on him, he is more mad, and refuse my cancelation order, then made his own cancellation order saying that I'm trying to take his reputation and his account down and threatened to take further actions against me. Has anyone encountered this kind of problems before? Any help or suggestions would be appreciated
  3. I am a digital marketer and want to bring outside clients in Fiverr Do u anybody have any suggestions for me..that would help me much.
  4. The client asks me to any other contact details for chat, is this against to fiverr TOS?
  5. What I do My client Send email in my inbox? Buyer give me contact information This is correct!??? ( Whenever the buyer gives you any contact information, Just remind the buyer that it is against the fiver TOS(Terms of service) to do that actions and communicate outside of fiverr platform. )
  6. Hello everyone! I think something is wrong with my profile.. It’s been 4 months and I am not getting any impressions or clicks on my profile, I am not getting any orders anymore😭 please help.
  7. I had a client who asked me for a budget for a project of 4 silhuetes of humans with muscles on them. He asked for the delivery to be made on a SVG file and i assumed that would okay since he offered 100$ for it. The problem was that he made an initial order, saying that if he enjoyed the result of the first silhuete(which he paid 30$ for), he would continue the process. I worked on the first silhuete and the ammount of revisions he wanted to keep making and the fact that he didn't want the deliver in a single SVG file, but 1 SVG FILE FOR EACH SINGLE MUSCLE. I finished the order since we agreed on that, but i messaged him saying that now i would have to charge 100$ for the each one of the next three silhuetes because the ammount of time spent was way higher than i initually predicted because he didn't explain how precise he wanted things to be. Now he said that he wants a refund because he doesn't want to pay me the appropriate wage and he can't use the first silhuete without the other 3 being just like it, but i already did the work and delivered what he asked me, he even gave me a 5 star review on the order. Is fiverr going to take his side and give his refund anyways or is there hope for me? and if he refunds his order after already accepting it, will it destroy my gig ranking? I am really scared and i feel like i am being scammed, and the worst part is that i think fiverr will not only take the side of the scammer, but penalize me for it alongside that. I don't want to lose my gig ranking because of a client who is just ripping me off and i hope there is a light in the end of the tunnel here. Thanks for your attention.
  8. Hello, I'm having a repetitive client who everytime: - Comes and opens the orders directly without messaging me - Refuses to communicate in english - Doesn't provide sufficient informations and details about the requirements and expects the work to be done well - Cold Communication I want to avoid having more orders with him, and I'm afraid one day he will put a bad review because of a simple misunderstanding or a lack of communication. Is It safe to block him? will that affect my profil? will he be able to come back and look for me and complain? what should I do? Thanks 😊
  9. So after I delivered the order, client asked for a revision in which he said that he will provide details later as he is dealing with family problems. A client said that he needs 2 days. I don't want to hurry someone who is going through tough times. Could taking more time on revision be bad for my profile?
  10. This thread is dedicated for you new freelancers who need to know how to treat a customer and leave a good impression for their purchase. Me myself, is also a new seller on Fiverr. Last week, I received an urgent order from a customer regarding a translation service. As usual, me and my time have our customized tools to make us provide better and faster service. Unfortunately, our tools produce an error that really lead to misunderstanding between me and my client. As soon as client reports that there were several errors in the 20 pages long document, I felt so terrible and sorry for my inaccurate service. Then, I tried to explain to him that there might be some errors encountered by our tools. And this moment where he agreed to give me an opportunity to revise my work, it's really touching and at the same time embarassing for me. I thought to refund all of his payment and offer this service as free but he with all his generosity give me a tip instead. Really guys, as a new freelancer, as long as you treat your customer higher than you, they will as well respect you. They know that we, as a freelancer, despite our professionalism, could also produce errors or mistakes during the process. Please believe in yourself and don't forget to have professional attitude towards every customers ( I don't care if a customer only order a $5 or $500 worth of service). You might not know if they could repeat the order frequently and want you to help them with your services! Please, once again please, never treat your customer with bad attitude because you don't know what will come after! Cheers! *If you have similar experiences or any kind of tips for us newbie freelancers, please feel free to share in the comment section bellow!
  11. Dear Fiverr Community One of my clients has requested me to share a sample draft for her project before creating the order. Can I share Google drive or Dropbox link in my messaged to her? Thank you!
  12. Sometimes some sellers are feeling upset for review. I think... 1>> May be always buyers are not be happy for our services. But as a human, they don't tell us anything. 2>> Or maybe he was busy that's why he forget to write a review. 3>> Maybe he was not 100% satisfied for your service although you through you gave the best service. So when a buyer is silent about review 1>> Then try to find out your leaking's. 2>> Check out your deliver project, is that were perfect? 3>> Ensure the buyer you gave the best service and ask him did he need any change? Then... If buyer didn't say anything..... Just be happy and prepare yourself for the next job. Its my opinion and not enough for this topic. Expert SELLERS and BUYERS are welcome to comments and give better suggestions. It can be helpful for sellers.
  13. Many times clients want to see some previous works from the sellers. So I have created a website which I have many sample of work. ( my website have no contact information ) Now my question is can I send my website link to my client during conversation?
  14. Just wondering if you ever found yourself wishing for a certain tool to help you with your day-to-day work as a freelancer? For example, I always find myself wasting way too much time on administrative tasks like finding new clients across multiple websites. I wish there was a job aggregator that lets me browse through jobs from Fiverr and other websites in a single dashboard, so I could be more efficient.
  15. Hello there, I hope you are well. May I know how I can get the more repeated client? Would you please share your valuable tips & find the attachment. Thank you so much for your attention and participation.
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