vickieito

Hi @bomo77, Welcome to Fiverr and the forum! I noticed that you don't have gigs set up yet, so here's an article to help you decide which gigs to set up: https://community.fiverr.com/forums/topic/286042-📈-fiverr-simplified-two-tips-to-selling-more-earning-more This will help you understand Fiverr's algorithm so that you can increase your visibility in search: https://community.fiverr.com/forums/topic/293675-%F0%9F%93%88-fiverr-simplified-get-matched/ After following all the Help Center tips for setting up a gig (and taking the Fiverr Essentials course on Fiverr Learn), optimize your profile in the following manner: https://community.fiverr.com/forums/topic/284256-no-orders-here-are-7-updates-you-can-make-during-the-slow-times/ And if you want to learn from @williambryan392, a Pro and Top-Rated Seller, read this comprehensive guide below (and scroll down to see more awesome links from @imagination7413😞 https://community.fiverr.com/forums/topic/282146-how-to-be-successful-on-fiverr-common-questions-answered-and-a-collection-of-great-posts-that-helped-me-achieve-trs

This will actually be counted LATE ... if you extend, you cannot submit your order (even if you've completed it) until the buyer accepts the extension request, or it'll be counted as late. IF the buyer accepts the extension request, then you can deliver and it won't be counted as late. However, if the buyer is still unresponsive and doesn't accept your delivery request (or you deliver before they accept the extension request), it will count as late. I usually cancel those orders through the help center before it goes into late status (CS can adjust your stats on canceled orders but not on late orders).

Hi @dbarik403, are buyers messaging you and you aren't getting notified through Fiverr's app? If so, you might want to check your notification settings on both your phone and Fiverr.

Yes, your order completion rate is based on the last 60 days, so it'll go back to 100% when your stats show no cancelations in the last 60 days.

Hi @ajoyfulgrace, I've seen your services falling under Life Coaching (with gig titles of "Life Coach," "Online Friend," and "Accountability Coach" being the most popular). Mostly people just want a listening ear and someone to talk to.

That's part of the problem. If you are writing this post for your favorite seller who only gets negative private feedback, and you, as his biggest/happiest customer choose not to fill out the private feedback - that hurts your seller. Start filling out the private feedback surveys (there are 2 for each order) because this counts more than the public one.

It's also the wrong topic to discuss on a forum that has mostly Fiverr sellers on it because it will make sellers think it's okay to use Google Ads to promote their gigs, when it's strictly against Fiverr ToS for sellers to use Google Ads: @mahmudsarkar223 - as a digital marketer, you should understand how important it is to send the right message to the right audience. This sends the wrong message to the wrong audience. @mariashtelle1 created a survey to see how many people actually get orders from being on the forum, and most people won't get orders at all: https://community.fiverr.com/forums/topic/199810-poll-how-many-orders-did-you-get-from-the-forum/ Also, knowing that most people on the forum can't use Google Ads, this post won't spur the type of conversations that will attract customers to your gigs. The ones who need Google Ads.

Please create a help desk ticket to find out which category they recommend. They may be able to reinstate your gig that was shut down if you can show how relevant it was to the category that you were in. If not, at least you will know which category you need to be in.

Did Fiverr recommend a category for you?

If I were you, I would get my new gig set up as quickly as possible because you won't get orders, ratings, or earnings without that gig up. If it was doing good in the wrong category, it might do better in the correct category (but you'll have to monitor and see).

Hi @yishakabrham297, Sorry to hear that happened to you! However, categories can't be changed on your gigs (only subcategories can). So that's why Fiverr removed the gig. Is this your web applications/Saas gig? And when you mean trending, do you mean that you are getting high impressions? Because if that's the case, you might have gotten a lot of irrelevant impressions since you were in the wrong category. Which category were you in and which category did Fiverr recommend to you? You should have the ability to create a new gig under the right category. The good news is, the gig only had 4 reviews (and the good reviews are still on your profile). So it's just a matter of setting up the same gig under the correct category.

@sajalmitu9, There are several things wrong with your response: While social media marketing can increase traffic to your gig, it won't increase your visibility in search because impressions are based on how you appear in search (and social media traffic goes straight to your gig). Social media traffic can increase your visibility in search if they convert to orders. Simply being active doesn't get you orders. And if you're trying to be online all the time, that's extremely unhealthy. All you need is the Fiver app to notify you if a buyer messages you so that you can respond to those buyer messages. Being active on the forum doesn't help you get orders. If anything, it takes away valuable time that you could be spending on your business. @mariashtelle1 conducted a survey on how many sellers got orders from the forum and the results are shown here (84.62% never do): https://community.fiverr.com/forums/topic/199810-poll-how-many-orders-did-you-get-from-the-forum/ Yes, it's good to develop your skills but hopefully, you are selling skills that you are already good at. You should be developing your portfolio so that potential buyers can see what you can do. Waiting and waiting isn't a good thing to do because other sellers will be actively working on improving their gigs, portfolio, packaging, and pricing to cater to the buyers who are searching for your services. "Waiting" implies that you have done all that you can do and you aren't doing anything more. The truth is, business is dynamic. If you aren't adapting to the market, you will fall behind. It's useless to think about gig rankings and being on the first page because that's not how Fiverr works. Fiverr works by matching buyers to sellers, so search results are unique for each buyer (so what you see in search isn't what your buyer sees). Here are a few articles to help you understand how Fiverr works: https://community.fiverr.com/forums/topic/243824-welcome-to-fiverr-30/ https://community.fiverr.com/forums/topic/278118-fiverr-30-revisited-aka-fiverr-31/ https://community.fiverr.com/forums/topic/300818-fiverr-40-some-thoughts-on-the-current-state-of-things/ https://community.fiverr.com/forums/topic/293675-%F0%9F%93%88-fiverr-simplified-get-matched/

Think ahead so that you can turn new buyers into repeat buyers. I have a buyer with orders planned out through the end of August. So as I close one order, I also open the next 1-4 orders with him. We made this plan last year, so I knew for the last year that I would be getting regular orders from him. When I was a newbie seller, I opened up gigs that cater to most of my clients so I knew that If they bought one service, they would most likely need my other services. The best time to advertise your services to clients is when the buyers first approach you and when you make your deliveries. I think most of my clients can buy from 4-5 of the different gigs that I have.

I want to hear from @smashradio on this too because I've never been able to make this work. I tried the wall calendars for each person with 24 pieces of chocolate attached to each date. This doesn't work because it's very accessible and all the chocolates disappear after the first few days. Same with 24 wrapped presents under our tree. We're not good at waiting. Especially if chocolates are involved. 😅 I know others have things that look like dollhouses, with drawers/compartments for each day, for little gifts.

Hi @ahmedsherif101! Happy to see a kidpreneur! Welcome to the forum! It is so easy to feel this way. I still feel this way, especially when I compare myself to other sellers on the platform. But the great thing about this platform is that everyone starts from scratch here, even those with years of industry experience. Everyone starts with zero orders, zero clicks, and zero reviews. The truth is, you aren't competing against the higher leveled sellers when you're just starting out. Pro sellers with $100 gigs who are offering the same services you're offering for $5 will not be catering to the same clients as you are. So you aren't competing against them. You're competing against sellers who are similar to yourself, with similar pricing that you have. So don't compare yourself to sellers who are serving a different market than you are. When I look at your gig, I see that you mention that you are 16 years old and that you lack experience. You don't need to mention that information because it's irrelevant. Buyers don't care how old you are and there are sellers with years of industry experience who still struggle to get orders. Buyers only care if you can do the job. So work on showing them that you are capable of delivering the services that you have listed in your gig. When I was a newbie seller, I spend a lot of time working on my portfolio samples and my gig gallery because that was the only way I could show buyers what I could do. You have 1 gig video, 3 gig images, and 2 PDFs that you can use to showcase what you can do. The more examples you have, the better chances you have at showing a buyer something that they want for themselves (and they'll reach out to you in your inbox to learn more). PDFs can have as many pages as you need to show the buyers what you can do. My portfolio was the reason many buyers placed orders, even when I had few orders and reviews. As you start getting inquiries in your inbox, pay close attention to what your buyer are saying because that may inspire you to open up other gigs that will cater to their needs. This is a great way to becoming a "full service" operation for your buyers (and a great way to have repeat business). Don't depend on "luck" and "waiting" to get orders. Listen to your customers because they will tell you what services they need. If you are getting irrelevant or no inquiries, you may need to change your messaging. That may be one reason why your impressions are not turning into clicks and orders. Clicks will tell you how attractive your gig is to buyers. Buyers only click on your gig if it interests them. So make sure your gig thumbnail, video, images, title, and prices are clear about your services and are unique enough to stand out from all the other gigs offering the same services. If a buyer clicks on your gig, but doesn't contact you or place an order, you may need to update your gigs so that you have a stronger portfolio, clearer gig packages, or different information in your gig descriptions or FAQs. Always think from the mindset of your buyer when deciding how to make improvements to your gigs and services. What pain points do they have? How are you the solution to their problems? What will make you more attractive to your target buyers (and how can you niche down so you aren't competing against so many other sellers)? Thinking from the buyer's perspective will help you grow your business.

Hi @omidebrahimi647, When I first started freelancing, I tried to set up accounts at several freelancing sites and Fiverr approved my account right away. I was denied at another freelancing site because I was told that they didn't need my services (probably because the platform was saturated with freelancers in my category). So I just concentrated on my Fiverr business. Freelancing sites can choose which sellers they approve to work on their site or not, so if you aren't approved, just work on building your business in other ways.

As a buyer, as soon as I place an order, the upsells are listed at the top of my order page in the form of buttons (like the tip button). It does encourage me to buy the extras after I place the order. During the order, I can see the gig extras while I'm placing it. I would love to have this option as a seller. I agree that the character limit in the title and descriptions is very limited and it would be nice if the buyer had more information to help them in their purchasing decisions! When I had the Request to Order feature, I also noticed that buyers couldn't see any of my gig extras before placing an order. It would be nice if they could see all of these options (even if they have to reach out to me to place the order). It would prevent a lot of unnecessary conversations if all of the gig extras, revision fees, and rush charges could be displayed on the gig page somewhere. It would also increase transparency with our buyers.

Hi @ali_geee - I'm really sorry this happened to you. I had that happen to my buyers earlier this month - while chatting with a buyer who just placed a revision request, I was locked out of my account and it was shut down (by a hacker). All of my orders in queue were immediately closed when the account was shut down and I couldn't communicate with any of my buyers for 4 days (I had to go through a list of security measures so that my account could be reinstated). Luckily for me, once my account was restored, I was able to reissue all of the orders that were canceled. Unfortunately, there is no way to know if your seller will ever be reinstated by Fiverr. If there was a wrongful shutdown, the seller could be back online within a week. However, if further investigation is required by the Trust & Safety team, Fiverr always requests 90 days to do a full review of that account before deciding if the account will be reinstated or not. This does put a buyer like you in a tough spot because most buyers won't be able to wait for their seller that long. Fiverr can't disclose any information about your seller to you and you can't reach out to your seller off the platform because it's against Fiverr's ToS. Since you don't know about the status of your seller, and the order's set to deliver tomorrow, it's advised to take your project to another seller who can complete the work. I was lucky that most of my projects had two-week delivery times, so even though I was down for 4 days, I was still able to honor the previous delivery times when I came back online (and still delivered early on most of my projects).

No, Fiverr got rid of Buyer Requests and replaced it with Buyer Briefs. You can read more about this in the Help Center: https://www.fiverr.com/support/articles/4415601609361-Get-matched-with-buyers I also wrote an article about it here: https://community.fiverr.com/forums/topic/293675-📈-fiverr-simplified-get-matched/ To turn on the Brief feature, go to your Gig page and set the minimum price that you would like to be matched to:

Trust your spidey senses, @ajoyfulgrace! If you don't want to take the client, don't. Just mark the buyer's last message as "spam," which will block the buyer from messaging you and placing an order. You won't get a "bad mark" for doing so. You only get bad marks for orders that you agree to, that result in bad experiences for the buyer. If you want to politely decline, before you block the buyer, then feel free to do so. It is okay to tell someone when you don't think you match well with your buyer (and it's better to tell them now, instead of having to cancel an order because of it). Just know that there are some buyers that won't take "no" for an answer and will take up too much of your time and emotional resources. Make the separation quick and painless by marking them as spam. The "spam" button is the only way to "block" a buyer if they haven't placed an order with you yet. It's unprofessional to draw out a conversation because it misleads buyers into thinking that you are interested when you are not. You also have no obligation to listen to them for a prolonged period of time, because you sell your time as an empathetic listener, not as a free friend.

Hi @chrisdoesedits! Welcome to the forum and Fiverr! It takes time to get your first order, especially in this economy. I got my first proofreading order within two weeks of posting my gig. I think @vickiespencer (Top-rated Seller and proofreader) got her first order within 45 days. Some new sellers take even longer to get their first order. That's pretty good. You have impressions, which means Fiverr is showing you to buyers. Your goal is to convert those impressions to clicks, and the clicks into orders. So work on your conversion rate. If your clicks are low, that means buyers aren't interested in learning more about your services. So you have to make your gig card more attractive. Buyers only have a few seconds to decide which gigs they will click on in search, so make sure your gig image has only 1-3 words describing your services and a relevant image. Too many words will cause buyers to gloss over your gig and move on to the next one. Try to get your gig title shorter so that buyers can read the whole thing without hovering over it. Also, in lieu of orders and reviews, the biggest thing that will perk the interest of your buyers is your portfolio samples. If you don't have any, make sure to use this time to create some. I had buyers approach me specifically because of a portfolio sample they saw, and they wanted me to do the same for them. If you are getting inquiries, pay close attention to what the buyers are saying. I only offered proofreading when I first started but quickly expanded my services to 7 gigs within 2 weeks because of the requests that I was getting in my inbox. Data entry is what took off and resume writing is what allowed me to do freelancing full-time within several months. I don't think I ever got a real "proofreading" order yet - my only proofreading orders were related to ESL clients whose words had to be fixed to sound more natural. So that was editing. I do a lot of editing. Here are several articles that I wrote to help newbies get started: https://community.fiverr.com/forums/topic/286042-📈-fiverr-simplified-two-tips-to-selling-more-earning-more/ https://community.fiverr.com/forums/topic/293675-%F0%9F%93%88-fiverr-simplified-get-matched/ https://community.fiverr.com/forums/topic/284256-no-orders-here-are-7-updates-you-can-make-during-the-slow-times/

This is not true. Fiverr does promote gigs of new sellers in many ways (for FREE): 1. New sellers (with zero orders) are given a temporary boost in search when they first start out. This helps them to be seen by buyers who are searching for their services. 2. New sellers with potential (some with less than 5 orders) are given a Rising Talent badge, which also gives a temporary boost in visibility. 3. New sellers with as few as 5 orders are also advertised to buyers via email. I have received many promotional emails from Fiverr advertising gigs for me to buy - and surprisingly a lot of them are New Sellers with few orders (and with less-than-perfect gigs). In one email from Fiverr, Fiverr suggested four New Sellers, three Level 1 sellers, two Level 2 sellers, one Pro seller, and one Top-rated seller. So new sellers' gigs are getting sent straight to buyers' inboxes, and in larger numbers than leveled sellers. 4. New sellers also can also get briefs through the Brief & Match feature, which is Fiverr's replacement for Buyer Request (and in my mind, is so much better). You'll receive a notification when there is a match and you can either contact the buyer directly, make an offer, or reject the brief. 5. Even without a boost, if you have impressions that are greater than zero, that means Fiverr is showing you to buyers. It's up to you to convert those impressions into clicks, and those clicks into orders. As a newbie, I was able to get orders out of 10 impressions per day. The opportunity is that Fiverr will promote you for free. You don't have to find clients. Fiverr only charges a 20% of business that you actually get paid on. I've listed many ways that Fiverr will promote a new seller for free. Sellers are on this platform because they believe they can outperform the thousands of other sellers who are in their competing category. In your category, there are over 51,000 sellers offering Wordpress Web Design. As a seller, it's your job to convert impressions into orders (not to drive more traffic to a gig that isn't converting that traffic into orders). Simply being online won't get you orders. Unlike employees, freelancers don't get paid for simply showing up. They get paid when they get orders. So it doesn't make sense to be spending 10-20 hours a day on Fiverr if you aren't working on orders. If you only get orders from outside, then direct that traffic to your own website/business. After reviewing your gig, I think @jonbaas's advice is the best advice that I can give you: You might also want to read this article by a Top-rated seller who is also an amazing web designer: https://community.fiverr.com/forums/topic/286673-calling-all-new-website-designers-top-tips-to-help-you-succeed/ The problem isn't Fiverr and the Fiverr gives you all the tools you need to succeed. Please read @jonbaas's tips because this is exactly what you need. If you want to "get" or "generate" clients, as you say, you need to understand who those clients are and what would make them buy from you.

I'm not afraid to say that I'm happily in my 40s! Like @smashradio, my birthday falls on the 5th ... but I was born in October. 😊 I won't share my birth year because I was a victim of ID theft earlier this month which resulted in multiple accounts being set up in my name (and my Fiverr account shut down for several days), so I have to be more careful about what information I share and post online. It looks like even one of my forum posts got quoted in The Register. Luckily it was an okay post. So happy to hear that you were able to transform your bday to the best one ever!

Hi @ham_raza, Fiverr sent a notice to all web designers last year telling them to set their minimum prices to $80 for web design, with a warning that if they didn't change their pricing, they would experience less visibility in search (which will affect the amount of orders that they are getting). I noticed that you haven't gotten an order for 11 months and your lowest package is for $30 (to design a 5-page Elementor website). So that's one reason why you might not be seeing orders on that gig. Also, on all your gigs, you aren't utilizing the gig gallery to its fullest potential. You have a few images that contain too many words and don't show what you can do - and for a visually based service such as web design, that's huge. You won't convince any buyer of what you can do unless you can show them examples of your work - so put together a good portfolio for each of your gigs. You have a gig video, 3 images, and 2 PDFs that you can use to your advantage. It's also important to understand all the factors that may be influencing your visibility on search. Every seller gets a Match Score, which tells Fiverr how relevant that seller is in search, for Promoted Gigs, and the Get Brief feature. @frank_d wrote a great series to help sellers understand all of the different factors that go into that match score and you can read his articles here: https://community.fiverr.com/forums/topic/243824-welcome-to-fiverr-30/ https://community.fiverr.com/forums/topic/278118-fiverr-30-revisited-aka-fiverr-31/ https://community.fiverr.com/forums/topic/300818-fiverr-40-some-thoughts-on-the-current-state-of-things/ I found these articles super helpful in understanding what I should focus on in my business - and it's not all about titles, tags, and SEO. It's about your quality of services and your ability to convert buyers into orders and create happy, repeat buyers. You can also read more about the Match Score here: https://community.fiverr.com/forums/topic/293675-%F0%9F%93%88-fiverr-simplified-get-matched/