duashahid345

I'm honestly so tired and drained right now.... So first I went to the CS regarding the order cancellations issue, where I got a "Strong negative impact" on my main gig. I had 41 cancellations, and 978 completed orders (as of 27-02-24). Out of those 41 cancellations, 20 were due to varying reasons (like duplicate orders, orders by mistake, scam orders, wrong payment method etc). And all of them were under Fiverr's policy of NOT impacting my stats, and some were reverted by CS. I made a whole case with individual order numbers and relevant ticket numbers (basically doing the job of CS for them to understand it clearly). Each time I got templated responses. Now, the new issue is, I had 7 gigs that were previously being evaluated, with varying scores. Those gigs had reviews in small quantities, but yes they had a history, thats why they were being evaluated. Now, as of 21-02-24, only 3 gigs of mine are being evaluated, and the others just have a "-". This seems like a mistake, or glitch (or maybe their evaluation first hand was a mistake?) I seriously dont know. I had again written to them about this, considering I was already fed up from the cancellation replies, I simply said to them, Forget about it. Focus on this new thing. And without addressing whether THIS was a bug or THAT was a mistake, they simply say they have done all they could. Whereas clearly that wasn't the case. Where else am I supposed to go now? What should I do? I'm seriously clueless at this point...

Update: My SS increased from 5 to 6. My friends are asking me HOW. My answer is Es lo Que Es 🤷‍♀️

[Context: My main gig is being affected by Order Cancellations - Strong Negative Impact. I have had 41 cancellations in total, 20 of which are due to various reasons, like duplicate orders, orders by mistake, wrong payment method, cancelling before submitting requirements etc, Like totally not in my hands. Apart from that I have 969 completed orders as of today] So I spent hours checking my cancellations, sorting through them, writing their order numbers and ticket numbers (if any), along with complete reasoning. Drafting a proper case and even doing their job for them. And after waiting for 3.5 days (as the CS agent told me that they will consult with their relevant team), I got transferred to a new CS agent, who first throwed the generic reply at my face without taking into context what my issues are (mind you I gave 3 big concerns and she only addressed one at the start, incompetency at its peak!) Then I again highlighted that I'm here talking about the 20 reverted orders (Majority were according to Fiverr's own policy of cancelling before submitting requirements), to which I got the statement: " Please be advised that removing orders from affecting your Order Completion Rate might have a very small impact on your overall success score, as it is part of many metrics that affect it. " So they do, in-fact acknowledge that those orders should be removed, yet they aren't removing then? And say they wont have much of an impact? I'm talking about my main gig here with hundreds of positive reviews, let alone the smaller gigs which are STILL not being addressed despite drawing their attention to it. They themselves say that SS is not a mere aggregate of individual SS, but depends from gig to gig, and on volume of orders. Their statements are beyond contradiction. Now I'm again being transferred to someone else as I realize she has given up upon me, and will again have to wait for 3+ days to a generic response. I mean, I have friends with more cancellations and lesser completed orders than mine, with 10 scores. And half of my cancellations are reverted ones, yet I have to suffer.

They themselves are not sure. One my friends mailed CS about the "order cancellations" parameter, citing the ticket and order number, and they replied "Order cancellations dont necessarily mean order cancellations" xD Like wtf.

EXACTLY! Saw a post few pages ago where apparently a person from CS confirmed that both, revisions and extensions DO affect the scores. But now they are denying it. Don't know what to believe anymore xD

Our community manager denied both of these. Attached are the replies we got.

Fellow video editor here, and I completely agree with you here. Majority of the time it's the client's fault too. They'd want script changes, or logo changes. Nothing that I wouldn't be happily doing don't get me wrong but being penalized for accommodating them and ensuring customer satisfaction (And also offering a set number of revisions), this is OUR choice. Why are we being punished like this? We are even commended based on our compliance to their revisions. Its extremely disheartening to see this playing an absolute UNO reverse. Attaching one of the many instances where clients are even obliged to us for accommodating their requests,

Conclusion: Do revisions (which are not necessarily your fault and the system has no way of knowing this), accommodate your clients and your "conflict of orders" is at risk. Get great public reviews despite their deceiving review system, but still your "Client satisfaction" is not budging at all, because apparently that doesn't matter (I guess?) Ask for time extensions and again your "conflict of orders" + "Delivery Time" is at risk. Factors like incomplete data, ghosting of client's doesnt matter cuz...yeah Go to CS to complain of scam orders, unresponsive buyers, Get your orders cancelled and risk your "order cancellation" + "conflict of orders". Not to mention getting your gig potentially de-ranked for a while. "Effective communication" error 404 not found. Don't get me started on value for money xD Did I miss something?

I have went to them for the same thing, its been more than 24 hours and didn't even get their "templated" response lol

This describes my feelings so coherently. When a person with an expressive track record is being told that their communication either has "Room for improvement" or "Negative Impact". I dont even know what to believe anymore. What "more" can we do to improve this score? And yet they call this system "transparent".

I'm sorry but I didn't understand this at all. And the issue of only a few parameters (like 2 or 3) being reflected to show our SS is not addressed. Also please explain regarding "Conflict of Orders", what does this comprise of?

I had no cancellations in 2024, but in 2023 I had 10, 6 of which were cancelled even before the requirements were submitted,(wrong payment method, duplicate order, orders by mistake etc) so they shouldn't have any impact. Now we are left with 4. I brought over 180 orders on Fiverr last year alone, so that should definitely cancel that. I had 100% on all stats before this system rolled out. Feels like Fiverr is punishing us for the crimes we didn't even commit. This is what you get after 4 years of providing excellent service, Getting Fiverr choice badges, Repeat business badges, without a single negative review, and now I'm being told communication "sucks"?

Im almost in the same boat as you. From level 2 to level 1, with 5 success score. Awarding me with Strong negative impact on order cancellations, even though most of them were before submitting requirements so they shouldn't count. And even if they do (unfairly) count em, I still had 100% in all areas before this stupid evaluation took place. And what is "conflicted orders?" Does this mean disputes on time extension or revisions? My niche is creative so lots of feedback goes back and forth, mostly its the clients mistake (providing me with the wrong logo or script), so should I suffer for it? And it its based on going to CS for orders, i wouldve gone like, 4 times max, lifetime. And I got a negative impact on ALL gigs for it. This new system is buggy and BS and needs to be rectified soon. Tbh I had so much to do and this is a serious turn off

How long should one stay on the program for them to be considered for TRS? My manager says my profile is great and she doesnt understand why its not TRS yet, she gave me some small tips which I took care of, but I dont know what more to do

Hi Everyone, Unfortunately my plans changed and I didn't apply for Canada immigration due to some domestic issues. However the solution above seems relevant, getting a CSV of your earnings from Fiverr, attaching relevant bank statements and portfolio work/reviews etc should do the job