vickieito

Hi @blender_3d - If you don't have samples that match your current gigs, then create them. I also didn't have samples that perfectly explained what I was going to do in my gigs, so I had to spend a lot of time (a month) creating projects for myself so that I could show my buyers what I could do for them. T he more relevant samples that you have to show your buyers, the more likely they are to buy your gig. I've had buyers approach me in my inbox referring to my portfolio samples and telling me that they want to order because they know exactly what they'll get in the delivery. Other times, they order because they didn't know what they wanted until they saw my sample. As a new seller, with no reviews, and no orders, your portfolio can be one of your most powerful tools to get orders (and the lack of samples can be one sure way for buyers to turn away from your gig to another seller who does have a good portfolio. You have a your gig video, 3 images, and 2 PDFs that you can use to show off what you can do. You can also share links in your gig descriptions, as long as they are on Fiverr's Approved URL list:

Hi @rkanika97 - Fiverr's search operates as a "match-making service" where it matches the best qualified sellers gigs to buyers' searches. To learn more about how this process works (and how you can use this knowledge to improve your visibility in search), please read this article here: https://community.fiverr.com/forums/topic/293675-%F0%9F%93%88-fiverr-simplified-get-matched/

According to @frank_d, if you're thinking about gig rank and SEO, you're already behind the game. Read @frank_d articles below to find out what really counts when it comes to gig visibility in search: https://community.fiverr.com/forums/topic/243824-welcome-to-fiverr-30/ https://community.fiverr.com/forums/topic/278118-fiverr-30-revisited-aka-fiverr-31/ https://community.fiverr.com/forums/topic/300818-fiverr-40-some-thoughts-on-the-current-state-of-things/

Then you'll have to wait for it to clear in Payoneer before you access your funds. Check your notifications because your account might be pending necessary verifications before you can access your funds. Payoneer also has very good live chat support. You can discuss your issue with them here: https://payoneer.custhelp.com/app/chat/chat_launch

Hi @sherry_graphicx - I just checked your account and I'm able to send messages to you, so buyers should be able to send messages to you as well. Can you explain what you mean here? 1) You aren't receiving inbox messages, but 2) you are receiving briefs? Or, you just haven't received inboxes messages for a brief while? Not getting inbox messages for brief periods of time is pretty normal. Sometimes you'll get a lot of messages. Other times, you won't hear from anyone.

Same thing. If the withdrawal is successful, you won't be able to reverse it. You'll have to go to Payoneer to access the funds. If ithe withdrawal is unnsuccessful, then the funds will stay in your Fiverr account.

Hi @zakir360, No - once money is withdrawn successfully from Fiverr, it can't be returned. You will have to go to your Paypal account to access your funds.

Hi @somitrabhardwaj - It looks like you have 4 good reviews, which means you are off to a great start in improving your visibility in Fiverr's search. I also like how you said "throughout the time," because it does take time to build a good profile. Establish clear communication and expectations with your clients, deliver great customer experiences (note: this is more than the delivery itself), and keep your buyers happy. It can seem like a slow process at first, and the first 10 orders (even the first 20 orders) can seem like it takes forever. But stay consistent, improve your services and skills, and always look for ways to grow your business. Success happens one step at a time, through consistent and intentional effort.

New sellers actually are given many chances - 1. New sellers and new gigs are given a temporary boost in search so that their gigs can be found. I've seen some new sellers on the forum report that this boost lasted for a month. 2. As @visualstudios mentioned, there is a Rising Talent badge that is given to highlight new sellers with potential. This is a temporary badge that disappears once the seller reaches a certain amount of exposure. 3. Fiverr also advertises gigs straight to buyers' email .... and many of them (sometimes most of them) are new sellers with ~5 completed orders. 4. If buyers really want to support new sellers, they can also limit their searches to show only new sellers. There are probably other boosts that Fiverr gives to help new sellers be successful.

Hi @anisur1786his, I don't see any active gigs on your account. You'll need gigs set up in order to start earning money on Fiverr.

I think @donnovan86 mentioned buyers coming back to cancel orders that were completed even a year ago. I don't think there's a time limit to when a buyer can cancel an order. Hopefully, you can dispute this successfully! It looks like you have all the proof that you need to show that you completed everything that was required for the order (and the buyer was satisfied).

When I moved back to the US, after living in Japan for some time, I submitted a support ticket and CS quickly changed my location to the US. All I needed to show them was a picture of a utility bill with my current address.

Then contact CS to see if there were any spam messages that were incorrectly counted against you. They have access to that information and can adjust your stats, if they see that's the case. You don't need a Success Manager or be on Seller Plus to do that.

Hi @ruhelmiah10, you only fully addressed 1 of the 6 of my suggestions (and they are suggestions, so you can do whatever you would like with them). The "Sirs" are gone and some of the spelling/grammar has been fixed (not all, so at least fix that). Attention to detail and consistency in your work are two traits that are important for a data entry specialist to have. The attention that you put into your gigs reflects that, and buyers will be looking at the quality of your gig to determine the quality of your services. To know if your gig is okay, you need to monitor its performance over time. If you still aren't getting orders, that means your profile and gigs aren't convincing buyers to buy.

Yes. Be honest about your English level. Correct all of your spelling and grammatical errors (they are everywhere including your gig titles and FAQs). Get rid of the "Sirs," round-the-clock support, unlimited revisions, and 100% money-back guarantee. ⬆️ This is what buyers are looking for. If your profile and gigs don't communicate trustworthiness, credibility, or capability, buyers will not order from you.

Buyers are asked to leave two private reviews in addition to the public review (so 3 reviews for each order). The private reviews are the ones that have the most impact on your account (but we as sellers can't see them). @erikaangelinafu - as @dardanng mentioned, talking about ratings with your buyer, especially asking for stars, is against Fiverr's ToS. You can ask for a review, but you can't ask for a buyer to review you in a specific way (good or bad). Yes, to leave a rating on a public review. However, you should stop talking to your client about his review. Fiverr can give you a warning for having this discussion with your client.

Hi @ruhelmiah10, If you have good impressions and clicks but no orders, that means Fiverr is showing you to buyers, they are interested enough to click and view your gigs, and then they decide not to buy. They move on to place orders with your competition. In order to get orders, you will have to update your profile and gigs so that prospective buyers will want to buy from you. Buyers will buy from you if they think you are trustworthy, credible, and capable. Here are some issues that I found in your gigs: 1. You list English as fluent but your profile and gigs have too many spelling and grammatical errors in them. Your gig thumbnail has great English (so buyers click on it) but then they see your profile and gigs. This may be a reason why buyers choose not to place an order. Your English isn't what you say it is, so they will question the validity of anything else that you claim. They will also question the quality of your work, because they will expect error-free work from a data entry virtual assistant. 2. You mention "Sir" many times throughout your bio and gigs - use "you" instead of "sir" so that you aren't alienating any female buyers who visit your gigs. 3. You offer round-the-clock support, unlimited revisions, and 100% money-back guarantee. This opens the door for abuse from buyers and a lot of headache. You may find your team doing a lot for free because of unlimited revisions, cancelations, and round-the-clock requests from your clients. You also don't instill buyer confidence in your skills if you are offering unlimited revisions and their money back (before they even order).

Hi @lacroix88, I had the same issue and brought it up to my Success Manager. I religiously answer every single message and even check my spam folder regularly because I notice the system will sometimes say I have unread messages when I don't. When my Success Manager looked at it, she saw that there were some spam messages that I responded to right away that were accidentally counted as not being responded to. I'm not sure how that happened. So she had CS correct my response rate back to 100%. You might want to contact CS (or your Success Manager if you have one) to take a look at that for you.

1. Dad jokes, puns, word plays, and corny jokes make me really happy. 😊 2. As organized as I am when I work, I'm extremely scatterbrained and forgetful in my personal life (for example, running around the house looking for keys that were in my hand the whole time or going to the store for milk, only to buy everything but milk or stopping at a stop sign ... and forgetting to "go" again). 3. I am very reactive when I watch movies - my kids make fun of my audible gasps, loud guffaws, weeping, and short bursts of exclamations (such as "Oh no!").

I lost thousands of dollars earlier this year related to scams/online hackers that involved multiple online accounts, many of them created by others who were using my stolen identity. Fiverr was the only online account that actually covered me for my loss - even though it was my fault for not taking better security measures to protect myself. I did click on a "harmless" link containing Malware, I did have multiple tabs open in my browser for different online accounts, and I did have several online accounts with the same password. I overly trusted/relied on my 2-factor authentication and regular checks for malware (and didn't think how easily phishing scams can get past those measures).

Scammers are a threat to anyone who does anything online. They are experienced social engineers who thrive off of the low-hanging fruit - people who leave their guard down and fall for their carefully engineered tactics. If you aren't vigilant in protecting yourself, it's easy to get caught unaware. These scammers have a strategy to get you to take actions that seem harmless - clicking on links, downloading files, or visiting other sites - for their benefit. That's why Fiverr has a lot of controls in place to protect you if you follow their rules and safeguards. It's also good to be aware that there are people out there who want to scam you. Knowing this can help you to protect yourself as you interact with others on the platform (and other places online). Many scammers create multiple accounts on a daily basis, so the more sellers use that spam button in their inbox, the better Fiverr can deal with these scammers. Fiverr automatically disables accounts that get marked as spam by multiple users. Fiverr also got rid of Buyer Requests (which was full of scams/spam) and replaced it with Buyer Briefs (which has a reporting feature for sellers to quickly report scammers or spammers). There are also safeguards that Fiverr has to prevent users from creating multiple accounts (which catches some of the scammers/spammers who are trying to create multiple accounts).

It's also okay to say "no" to projects, especially if the buyer wants a quick turnaround. I have longer delivery times (and only accept a quick-turnaround project if there's an available gap between my other orders). Usually, I turn away expedited projects and opt to work with buyers who are open to a 2-week delivery (or longer) so that I can schedule my orders better.

Because a buyer can rate the seller however they want, as long as it's their honest opinion. Or they can choose not to rate you at all, since leaving public feedback is optional. I know how hard this can be on sellers, especially if you are new and every review counts. It looks like your buyer is the "bulk discount" type of buyer, who likes to get as many images as possible for the cheapest price possible. So if you can't do that, he won't give you a good review. I've raised my prices significantly because I don't want to work with those types of buyers.

I think some sellers block buyers simply because they are working on orders and they have to respond to every message right away (or mark the messages as spam) in order to keep their seller statistics up in terms of response times (<1 hour), response rate (100%), and on-time deliveries. Especially since Fiverr started putting timers on some messages that say "Respond within 5 minutes to increase your chances of getting a job." It can be hard to get any work done when there are a lot of incoming messages and you want to maintain quick response times (and may have 3 or 4 messages going on at a time and also have deliveries that are due that same hour, so they are fighting against multiple clocks). When I was a new seller, I thought it was rude that many buyers just disappear right in the middle of conversation (or they blocked me if I tell them that I'm unable to take their order). Many times I would tell them I couldn't do their project because they wouldn't share that much information - they would just say, "I have a big job, can you do it?" Even after probing, they would just say cryptic things like, "I can pay you $2,000 .... why can't you take this job?" And I would answer that they still haven't told me what they wanted done ... And then they would block me. ....so for the longest time, I couldn't use the block feature. I thought it was extremely rude, and maybe a part of the online, social media culture that existed, where people could just leave in the middle of conversation, or block whoever they wanted, for any reason. I also thought it was an excuse for poor communication. I got used to it though, and just shrug my shoulders when a buyer chooses to act that way. As a seller, I started to use the block button. The first one was a buyer who initially blocked me because I declined the job (because they couldn't give me details of their project ...and then they unblocked me to make sneering remarks about how they found a "better" seller). After they wasted my time sharing the details of how this other seller was better than me, I did block them ... and in the middle of conversation. I also started to use the spam button, especially when I get a lot of spammy messages in my inbox. Sometimes I might accidentally use that spam button (and mark a legitimate buyer as a spammer) if we go back and forth more than five times without the buyer mentioning their project details (sometimes even legitimate buyers say "Hi," "How are you?", "Do you write?," "Will you join my team?," "Can I ask questions?" ... and if it's not leading anywhere, I might mark them as spam, accidentally).

Anyone can easily become a business buyer by setting up a business account. Even becoming a Fiverr Select buyer (the one with the cool crown) is fairly easy, buyers only have to spend $500 and close 10 orders in 6 months. Don't judge a buyer by these badges because they have nothing to do with the quality of the buyer. Pay attention to your conversation with your buyer and if something feels off, trust your spidey senses. You can say "no" if you don't feel comfortable with an order.