vickieito

That's a great point @nickkold! And Fiverr is very interested in bringing on real professional talent, based on the new changes that we are seeing. I think I overlooked that Pro sellers also have to follow the leveled seller system, too - so they will also have that level badge as well. Thanks for clarifying that @levinewman! I almost had a heart attack when I saw that 5,000 number. I saw my chances for Pro flying out the window like a little birdie. 😂 Some sellers may be great at what they do and can hit the ground running like @nickkold mentioned, and it would be nice to have Fiverr's image elevated by adding more high-level professionals to the platform. There's still a stigma around Fiverr's image of only being a place for side hustles and $5 gigs. I have buyers who don't want to leave reviews (or add their deliveries to my galleries) because they don't want people to know that they are coming to Fiverr for services. I would love for people's perception of Fiverr to change.

Just wanted to say that I deeply respect any Pro seller who goes through Fiverr's vetted process to achieve Pro status. That includes all our new Pro sellers who were vetted through this new process that looks very similar to the TRS vetting process. We don't see Fiverr's criteria, but they are vetting these new Pro sellers. And these sellers are getting recognized for their hard work and contribution to Fiverr's platform. So kudos to all our new Pro sellers! 🥳🎉 I'm also happy that @lalitsdmittal got the Pro status because it's obvious from his reviews that he knows how to keep his customers happy and is a superhero to many who come to the platform frustrated with their problems, and he eliminates them - and at lightning speed. We need more sellers like that on Fiverr's platform. I'm really interested in how Fiverr will roll out this new Pro program. Although I think @levinewman's number of 5,000 reviews is high, I do agree that sellers should demonstrate experience on this platform before becoming Pro. Running a business on Fiverr is unlike any other business out there. Pro sellers should be adept with the strange nuances that only exist here on Fiverr (and the unique rules that are outlined in the ToS and Community Standards). Some sellers may only take a year (or even shorter than that) to get to that level and others may require much more time.

Hi @khushboo_dp - Welcome to Fiverr and the forum! 😊 Since you are offering Graphic Design, you can list "Graphic Designer" as your occupation. You can leave the certificates/degrees blank. How many years do you have experience with Graphic Design? And will they allow you to enter in your high school in the Education field?

Hi @noumanwebpro, To see the top trending subcategories in your niche on Fiverr's main page, 1) Click on your category (e.g., Graphic Design, Digital Marketing, Writing & Translations, etc.) and 2) Scroll through the most popular subcategory niches to find out the services that are trending (and that you have the skill to do). These are listed under "Most Popular in" + [category selected]:

For long vacations, it can take 3 days for the gig to start getting good impressions again. So if my vacation is for 9 days, I'll mention the date that I'll be back in office in the OOO message (but will turn off OOO after 6 days). I do have to be available to answer inquiries and take orders during those 3 days. I also use the OOO when I have too many orders or if I want to make announcements (to the prospective buyers who lurk around my profile). I usually never have those messages up for longer than 3 days at a time.

Why? Does it feel like you are putting all your eggs into a few baskets? One of my big goals for the year is to triple the number of repeat buyers that I have. It's nice to have a good idea of how orders will look like 3 months or 6 months down the road.

That's awesome that your repeat buyers make up 89% of your income!

If the account is under review, however, the seller should still be able to communicate with buyers that they have open orders with (or with buyers they recently closed orders with, that are still in that review period). I'm not sure why the seller wouldn't communicate with the OP if the order is still active. The only time I couldn't communicate with my buyers was when my account was shut down by a hacker (because all orders in queue were automatically canceled). Under restricted mode (which is probably where the OP's seller is), I could communicate with a buyer who I recently closed an order with (and would have been able to communicate with the other buyers who had active orders with me, if those orders weren't automatically canceled by the system). I was in restricted mode until Fiverr verified I went through all the necessary measures to protect myself against another cybersecurity attack. I would reach out to CS to see if there's any reason that your seller can't contact you when you have an open order with them. There may be a reason, and CS may recommend that you cancel the order. I was lucky that five of my buyers chose to reopen orders with me 4 days later, after my account was restored. I really didn't expect my buyers to wait that long (especially when I couldn't communicate with them and they had no idea what was going on). If accounts are restricted because the account is under review, however, the wait could be up to 90 days. So CS could recommend that you cancel.

My income this year looks like the waves of the sea 🌊 with high income in Jan (from Dec orders), a dip in Feb-Mar (due to disappearing buyers/mid-order cancelations on some of my biggest orders), growth from Mar-May, a dip in May (due to ID theft and cybersecurity breach), and growth from May-June. I'm still making more than 2022 (thanks to my price increases), which helps to offset the higher cost of living that we are seeing after our move to Hawaii. I'm hoping to break the 🌊🌊 trend this month. I also started using Out-Off-Office mode for the first time this year, and it has not affected my sales. It makes me wonder why it took me so long to start using it!

@filipdevaere & @vickiespencer - my post finally got approved. Does this clear up the questions you had about the repeat buyer score? (see three posts above)

Newbies and established sellers alike will benefit from reading @filipdevaere's 11 tips for all newbies to READ and LEARN - it dispels a lot of the myths that newbies have. And @frank_d also covers this subject in detail. Back in 2021, he stated that if you are still thinking about SEO and gig ranking, you already lost the game (see article below): https://community.fiverr.com/forums/topic/243824-welcome-to-fiverr-30/ That was two years ago. Sellers need to focus on what really matters - delivering exceptional customer experiences, keeping their buyers happy, and converting buyers into orders. If you focus on that, you will have good visibility in search and you will get more orders. It's not easy, but it can be done. Just look at @filipdevaere.

If you aren't getting orders, it's a good idea to make changes to your gig. This is because Fiverr will show your gig in search, but it's your responsibility to convert those impressions to orders. Making changes to your gig can make you more relevant in search when buyers search for your services (think title, tags, and gig descriptions). These can increase your impressions (but isn't the only thing that affects your impressions - your performance as a seller also affects the number of impressions that you get). If you change your gig image and add a good gig video, you can increase user engagement with your gig, which can encourage a buyer to click on your gig to learn more. If you upgrade your bio, gig gallery, gig descriptions, packages, and FAQs, you can show your buyer that you are serious about your business and your services. Often the quality of the gig reflects the quality of the seller. Your portfolio is also a great way to show credibility to your buyers. If the buyers trust you and decide that you can deliver what they are looking for, they will place an order with you. It's important to check your performance at least monthly (i.e., impressions, clicks, and orders) to see if you need to make any adjustments to your gigs. In addition to getting orders, you may also need to adjust your pricing, number of revisions, FAQs, and gig packages to control order flow, improve buyer experiences, and enhance your own workload/workflow. I always take a deep look into my gigs' structure if I find myself feeling stressed or overwhelmed.

@filipdevaere & @vickiespencer - my post got hidden for review. I'm not sure what trigger word I used. Hopefully, I don't trigger another post-limit for using all the wrong words! My hidden post explained the breakdown of @filipdevaere's repeat buyer score, and why his true repeat buyer score has been 50-70% while his adjusted score was 100%.

@filipdevaere, it looks like your true repeat buyer score for that subcategory is 72%, which makes up 81% of your earnings and is better than 99% of sellers' performance in your subcategory over the last 90 days. In the last three times you reported getting 100%, your true repeat buyer scores were 71% (June 4 2023), 70% (June 17, 2023), and 50% (Nov 26, 2022), but they all beat out 100% of your competition over the previous 90 days. You have a really good number of repeat buyers (~25). @vickiespencer, I couldn't see your true repeat buyer score (only the adjusted score). But I'm sure your score breakdown is very similar to @filipdevaere. My score has been terrible since I split up my resume gig into three gigs: resume, cover letter, and LinkedIn. Most sellers in my category offer all three services in one gig. So my repeat buyer score is 54% and my true repeat buyer score is 44%. However, this breakdown allows me to charge much higher prices (and will allow me to transition the gigs to Pro in the future). My prices are higher than many TRS and Pro sellers in my subcategory.

@ruhelmiah10, this graph shows that your impressions are increasing. So it looks like your changes are helping. Keep monitoring your data, as I mentioned. Pay attention to the type of inquiries that you get, because that can shed light on what is working in your marketing and what is not.

Go to your Gig page and click on the title of your gig to be shown the graph of your impressions. You can also use the drop-down to view your clicks, orders, and conversion rate: Note: My impressions went down to 0 on Jun 22 because I went Out-Of-Office.

Hi @ruhelmiah10 - it does look a lot better (especially the video edits that you made)! I agree with Fiverr support to add a gig video to your virtual assistant gig and to improve your gig descriptions for both gigs. Currently the descriptions are pretty generic and just list skills that any data entry specialist or virtual assistant can do. Focus on results and your unique selling proposition - what makes you unique and why should they pick you over other sellers who are offering the same service? Once you make changes to your gig, watch your impressions, clicks, and orders to see if your gig changes are effective (check weekly, and adjust monthly if necessary).

First-buyer Promotions (in beta testing) is available to Seller Plus members: It basically puts a banner at the top of your gigs for some of your first-time buyers. You can read more about this here in the Help Center: https://www.fiverr.com/support/articles/13736487784721-How-to-set-up-first--time-buyers-promotions?segment=seller There are some bugs in the feature (for example, the discount isn't applied on custom orders, which I usually do). Sellers also can't tell which orders are the First-Time Buyer promotions until after the order closes and the discount is applied on the Earnings page (and the tally is updated on your Coupons page).

No cap. BUT ... I don't really use Promoted Gigs. I did have it on last month but turned it off due to Brief orders. I usually get my orders through Briefs and First-Time Buyer Promotions. Promoted Gigs is what I turn on if I don't get enough orders through those two methods.

Hi @lacroix88, I always have my minimum budget set at $25 (but Fiverr recommends $5 for me). I never get even close to that. It's always less than 50 cents.

Communciation with your buyer should always be clear, relevant, solutions-oriented, and professional at all times. Clear, because you need to set expectations for the order from the beginning. This will make life easier for both you and the buyer. Relevant, because this is a business relationship (and you don't need to get too personal with them). Focus on the order and creating a positive experience for the buyer (and yourself) so that you can have strong, repeat business. Solutions-oriented, because problems may pop up for you or your buyer and your ability to handle such challenges (while delivering exceptional customer service) can affect the success of your business. Professional, not because the customer is always right but because you, as a seller (and business owner) should always behave better than any customer that you may deal with. You are the professional, they are not. By conducting yourself professionally, you also open the door for more profit, instead of burning bridges and losing out on opportunities.

Hi @wds_limited, Unfortunately, you (as a seller) can only change the subcategories (not the main category). You would have to delete or pause your current gig and set up a new gig (n the right category) to replace it. However, Fiverr does periodically check sellers' gigs and moves gigs over to more relevant categories. You could check with Customer Service to see if that's something they can do for you.

Hi @lacroix88, This is good to know! Was CS able to adjust your response rate due to these seller messages? Earlier this year I was out of office, but received messages from some of my sellers following up if I wanted to buy their services. Although my buyers knew for 4 months that I would be out of office (and didn't contact me), I didn't think to warn my sellers since I didn't place any recent orders (and two did contact me). This brought my response rate down, but CS was able to adjust it for me. However, I guess if you initiate a brief, Fiverr does expect you to reply to any seller who reaches out to you.

Hi @blender_3d - You can really use your PDFs to do anything you want. In the beginning, I made a user guide answering the top 10 questions that new buyers have (with step-by-step instructions on how to use Fiverr). I also have used it to describe my process and to house all of my portfolio samples. Some sellers use it to describe the tools that they use, give a short history of their experiences/major projects they've worked on, highlight their unique selling points, or explain why their customers choose them. Yes, you can use a Flickr link in your description for your portfolio. Just make sure all of the examples in the link are specific and relevant to the gig.

Hi @kristalecom, I know how frustrating this is for you, but creating duplicate, copy/paste posts, isn't allowed on the forum (see forum rule #1:Create Unique Posts): https://community.fiverr.com/forum_rules/ When you copy/paste the same post, that post will then be combined with your previous post (just like it happened when you reposted the same content here): I had a lengthy response to the post above, but it got lost when that post was combined with the previous one. I really don't want to write it again. I'll jump on your original thread so my comments don't get deleted when this post gets combined with your original post. Most likely this same thing will happen with this post, so it doesn't make sense for you to keep doing this. When you post the exact same content over and over again, that makes forum users less likely to respond to you. As you mentioned, you weren't happy with the 40+ copy/paste replies you got from Customer Support. The same thing applies on the forum.