[Can someone explain "Effective communication"]

2 minutes ago, emmaki said:

Have you considered putting all of this feedback into a document and sending that instead? You could make a snazzy little template, and the rubbish AI won't be able to read it. 

In my early days as a newbie seller, the order chat was used instead of Fiverr's Zoom (usually for buyers who just wanted real-time corrections). Since I broke my rule and started using more Zoom (to prove I wasn't AI), feedback is either given by Zoom or as a written report. I don't get many orders on these gigs, so it might take some time before I see any Success Score changes for those gigs.

[A client wants to get a revision of an order which was completed in September 2023]

16 minutes ago, mobinur7 said:

Should I give him a revision for free via inbox?

No. Free revisions expire after the order closes.

16 minutes ago, mobinur7 said:

should I ask him to create a new order now?

Yes - absolutely!

17 minutes ago, mobinur7 said:

Additionally, he wants to complete a task through conversation in the inbox and order when it is completed. Is this a good approach?

No - it's a terrible approach. Doing orders in the inbox won't protect you or the buyer. The buyer has no obligation to pay you for work done in the inbox.

17 minutes ago, mobinur7 said:

Will it affect my gig rank?

Doing "free" orders in the inbox won't affect your gig rank - doing it as an order will (and it might help you get better visibility in search if the buyer is pleased with your work). It's best to do it as an order, and if the buyer doesn't agree, you can block or ignore the buyer. You don't have to do free work. You are a freelancer and should be paid for your time.

[unable to withdraw my earnings on fiverr after the account has been blocked.]

10 hours ago, tubaasnari said:

My account was hacked by someone on December 27th, 2023, and the hacker withdrew my hard-earned money. After that, my account was disabled, and I had to wait for 90 days to get a response from Fiverr's customer support team. However, the response I received was not what I was expecting.

Oh, that's disappointing! How did your account get shut down...by the hacker, by you (via help desk ticket), or by Fiverr (via a flag)?

When my account was hacked in May 2023, the hacker withdrew my Earnings and then shut down my account. I was chatting with a customer and suddenly got kicked out (and couldn't log back in - the account no longer existed). I had to search my junk mail for the email from Fiverr stating that my account was shut down "per my request." I forwarded that email to Fiverr support and opened a help desk ticket. Fiverr said that my account was shut down by the hacker with the reason of "I have multiple accounts." Which was untrue. Luckily, Fiverr did reinstate my account after 4 days (in restricted mode), and I was able to message my buyers after 6 days and have full access after 14 days (it took some time to re-verify my phone number). I also got compensated for the Earnings that I lost due to the hacker.

I wonder why our experiences are so different, when we were both hacked and the hackers withdrew our Earnings.

@tubaasnari, Can you provide more details on how you found out your account was hacked (and how you think the hacker got access to your account)? For me, I believe it was through a downloaded file sent to me by a potential buyer.

[Can someone explain "Effective communication"]

11 hours ago, arianelaurent said:

My SM said that their AI system is judging the communication (it's not just buyer reviews and that % metric) but couldn't tell me specifics....

I've mentioned this before, but Fiverr's articles do mention "tone" when discussing what effective communication is. Tone should be "friendly and polite" and you should "find solutions, rather than assign blame."

I noticed that for me, "Effective communication" is lowest on gigs where I have to provide constructive feedback - this includes proofreading, writing coaching/advice, beta reading, website content audits, and Linkedin profile reviews. It seems like I'm not polite or friendly enough when buyers ask me to "tell them what's wrong." My direct style of telling buyers what's wrong might seem accusatory to the AI monitoring my conversations with my buyers.

[Your account has been flagged for a severe violation of Fiverr policies As a result, you are not able to participate in the level system.]

13 hours ago, kamarpro_studio said:

I want to make new account, but can I?

No, that would be against Fiverr's ToS, so both accounts would be permanently suspended.

The current situation isn't ideal either because your existing account is permanently un-leveled, so you will never have access to features that the leveled sellers get unless you can prove that you haven't violated Fiverr's ToS. This is really difficult because Fiverr gives vague details on why accounts are flagged and Fiverr support either closes tickets created by these sellers (or gives templated, AI responses). It doesn't look like these flagged accounts are actually being looked at. The manual review might be an AI-generated report summarizing why the account was flagged.

If you depended on Fiverr as your main source of income, you should probably start looking for other sources of income. You might have orders from Fiverr but it won't be as much as you've had in the past. I know this isn't the answer you want to hear, but I don't see Fiverr giving much feedback or support to sellers whose accounts have been flagged for violating Fiverr's ToS.

[Need Help with Account Flagging Issue]

6 hours ago, hashir33 said:

I just confirmed with customer support and they said that logging in from another device is not something that will cause your account to be flagged.

Hi @hashir33 - Logging in from another device is perfectly okay (for example you can log in to Fiverr on your phone via the mobile app, your laptop during the day, and your PC at night). These are all your own personal devices.

The problem is, if you log on your Fiverr account from another device is associated with another Fiverr account that violated Fiverr's ToS. We don't know what criteria Fiverr uses to determine this. One user whose account was flagged for "location inconsistency" didn't own a computer and used only library computers (that were probably associated with multiple accounts). Another user helped a friend get set up on Fiverr, but used his own computer to do so (not his friend's). Both user accounts got shut down.

Other users purchased computers from others who had Fiverr accounts, and said they were flagged. And a Fiverr staffer on the forum specifically stated that changing your location (as in leaving the country) could result in an account suspension. That's why the Fiverr staffer recommended that we notify Fiverr anytime we leave the country.

[Constantly catfished, no trust left for fiverr]

 

24 minutes ago, tkojohn said:

In your experience would it be better to use a TRS over a pro? 

In the 117 orders that I've placed over the past 2 years, I've never been scammed by a Pro or TRS seller. I've had zero issues with a Pro seller, and only one hiccup with a TRS seller. Level 2's are tricky because that's where you can often find the best talents (but as a new buyer, it may be hard to differentiate between the good sellers and the bad).  

24 minutes ago, tkojohn said:

I do know that I did not receive anything decent from a TRS recently....

When did the bad experience happen with the TRS (before or after the review)? I found your review on the TRS profile:

Quote

I know you mentioned most of your "bad" sellers were found before the sale/purchase. If you don't see a report button in chat or if you find an account violating Fiverr's ToS (as in using fake profile pictures or locations), you can report the user to Fiverr via support ticket here:

https://www.fiverr.com/support_tickets/community-standards-and-terms-of-service/report-violation/create-ticket

[Constantly catfished, no trust left for fiverr]

14 minutes ago, tkojohn said:

Unsure what a TRS is....

"TRS" stands for "Top Rated Seller." These have the badge next to their names (and are vetted by Fiverr). Level 1 & Level 2 sellers are not vetted by Fiverr (these sellers receive their levels automatically when specific metrics are met, such as reaching a certain number of orders and sales). 

It looks like the last seller you used was TRS, but it's hard to tell with the others (they may have lost their levels when the new system was launched). I don't see you using any sellers - these are sellers also vetted by Fiverr to have this badge on their account.

 

[Need Help with Account Flagging Issue]

3 hours ago, hashir33 said:

Thank you for providing additional context regarding the issue. I occasionally travel, especially internationally. What are your thoughts on the below reason, that's the response I got from fiverr support memeber: 
"Your account was flagged for being connected to another account that was disabled due to violating our policies."

Hi @hashir33 - It could be any number of reasons. Do you use public computers for your Fiverr account? Did you buy your computer second-hand? Do you allow other Fiverr users to log in from your computer (or have you logged in to your account on someone else's computer)? Are you (or have you ever) operated as an agency (e.g., a team working under one account)? Fiverr currently allows teams to work under one Fiverr profile if they are clear they are operating as a team (but only one person is responsible for logging in to the account and managing it).

Your account flagging might also be related to your international travels or if you use VPN (Fiverr recommends that you notify them via support ticket if you travel outside of the country or use VPN to avoid any potential issues).

[Constantly catfished, no trust left for fiverr]

Hi @tkojohn, It is frustratingly hard to find a good seller on Fiverr - I've also lost over $2k on bad sellers (and it took me over a year to feel comfortable as a buyer on Fiverr). The only reason why I continue to buy is because I'm also a seller, and I appreciate the amazing talent that you can find on this platform, once you know how to properly vet your sellers.

New buyers have to be especially careful because a bad seller could trick you, if you aren't familiar with how Fiverr works. However, in most of these cases, even if Fiverr can't replace your lost time, they usually refund your money (and will investigate any accounts that you flag with "report").

To report a seller (before purchasing the gig), you'll have to click on the three dots at the top of any of their messages and "Report":

Quote

 Over the past 2 months, Fiverr had a mass flagging of accounts due to "location inconsistencies" since they know that there are many sellers who aren't truthful about their location. They also recently revamped the level system and review system, to crack down harder on those who manipulate the review system and hopefully flush out some of these bad sellers. They are also revamping programs for Pro sellers and agencies to help highlight sellers and agencies who are vetted manually by Fiverr. So Fiverr is trying to improve and make it easier to find good sellers. Only time will tell if these changes are effective, though. 

For me, the number of reviews is just one thing that I look at (I have been scammed by a seller with over 1k 5-star reviews). Instead I use inbox chats to discuss my requirements and "see" how sellers communicate and conduct themselves.

[unable to withdraw my earnings on fiverr after the account has been blocked.]

22 hours ago, tubaasnari said:

"I am still facing the same issue with my withdrawal being disabled and it has not been resolved yet. My account was disabled on December 27th and I have been waiting for the past 90 days to receive my money. Now that the 90 days have passed, I expected my payout method to be enabled, but it is still disabled. I am in dire need of this money and I am stuck with this issue. Fiver CS has not been helpful and they have not provided a solution to this issue. I request you to kindly help me resolve this problem."

Hi @tubaasnari, If you didn't get an email from Fiverr with withdrawal instructions, then most likely your account is still under review. It can take longer than 90 days, and I can see that @ana_tomy did follow up on your ticket about 8 hours ago. Please allow the team time to complete their review and get back to you. Adding more tickets will only slow down their process.

[I am thinking of converting my account to an agency]

On 3/28/2024 at 11:45 PM, sumiregoto said:

I am looking to convert my account in the next week so hopefully I will be able to shed some more light on this topic!

Please do! I haven't seen any feedback from those who converted their accounts to the new agency profiles. Hopefully your posts can encourage more feedback and discussion on this new feature.

On 3/29/2024 at 12:00 AM, donnovan86 said:

I didn't feel any major difference

I also noticed that when I use the limit-orders-in-queue feature, if I turn that feature off, impressions jump back immediately (as opposed to using Out-Of-Office, where it usually takes 3-4 days to start getting impressions again).

[Need Help with Account Flagging Issue]

Hi @hashir33 - I can see that you tagged several Fiverr staffers to this thread, so I'm hoping that they will be able to look into your ticket and provide your with more details on why your account was flagged. I asked @Kesha to clarify location inconsistency in this thread here:

https://community.fiverr.com/forums/topic/326680-can-i-use-different-wifi/?do=findComment&comment=2043865

If you travel often (especially outside of the country), then it's best to put in a ticket to CS so they are aware of your travels.

Also, based on what I've seen on the forum, it also seems like accounts are being flagged for "location inconsistency" when they use a computer that is linked to another Fiverr account that violated Fiverr's ToS. This may happen if you are working off of a public computer (such as a library computer) or help a friend or family member set up their Fiverr account on your computer (this violates ToS because you are creating another account, and users are only allowed one account). It might also be possible to get flagged for "location inconsistency" when you use a second-hand computer that was purchased from another person (and that computer is linked to another Fiverr account).

If your account is flagged, you can still sell services and operate as normal on Fiverr, you just won't have a seller level, or any of the perks that you can get from having a level.

[I am thinking of converting my account to an agency]

Hi @sumiregoto - Currently only those in the Digital Marketing or Programming & Tech categories can apply for the "Agency" status, which is a new, vetted status that Fiverr launched earlier this year. Since you do offer LinkedIn digital marketing services, you may be able to qualify. You can sign up for the waiting list here:

https://pro.fiverr.com/cp/agencies-waiting-list

To qualify, you have to be an established company offering services from your Fiver account. If you pass Fiverr's vetting process, you will be given an application to fill out and you can convert your individual profile to an agency account. If you don't like being an agency (for example, if you thought you had better impressions as an individual), you can switch back to an individual account. However,  you might have to reapply to be an agency if you want to switch back.

Buyers will be able to filter their searches by "agency" to find agencies to work with. Agency gig cards will be twice the size of a normal gig card, so buyers can see more info before actually visiting your gig. Agencies will also be listed in the Pro category, which is another way that you'll have better visibility.

On your bigger gig card, you will be able to show the number of employees and indicate what sets you apart from the competition. Once buyers click on your agency, they will see your profile page, where you can include bios/pictures of your team members:

Quote

One agency's gig card and team bio:

And from another agency's gig card:

 

1 hour ago, sabbir_tareq said:

For creating an agency?
- I guess you need to log in to multiple devices? Is this even possible for Fiverr?

No - Fiverr only allows one login/email for the agency account so that they can manage all of the user permissions. Fiverr discourages team members of an agency from having their own Fiverr account.

You can visit the Help Center and read more about this feature:

https://help.fiverr.com/hc/en-us/articles/21099496893585-Fiverr-agencies

My Opinion

I don't like the idea of Fiverr vetting agencies unless they are being vetting as a TRS or Pro account - agencies are currently operating under individual profiles and already have an advantage over sellers who are working alone. Sellers should just be able to have a toggle button that labels them as an agency (with agency features activated if the toggle button is on). This would make it more transparent for buyers on how sellers are operating, and easier for agencies to operate because they can immediately access the admin/user permission settings. In this new "Agency" program, only vetted agencies will have the badge and these privileges, while the majority of agencies will still look, operate, and be compared with individual seller accounts. This doesn't seem very fair or transparent to me.

[Can i use different wifi ?]

2 hours ago, Lena said:

please be advised that changing your location, such as leaving the country, can result in account suspension.

Hi @Lena, Can you clarify this? ⬆️

When there was a mass flagging of accounts due to "location inconsistencies" last month, several sellers, including myself, requested that Fiverr clarify what constituted "location inconsistency." If leaving a country results in an account suspension, it would be good to know how this affects digital nomads, those who frequently travel abroad, and other sellers who may move to another country.

I went through the updated ToS and Community Standards, and while I think they do a better job of specifying different violations, I didn't see anything that stated leaving the country could result in an account suspension. The closest thing I could find was in the Community Standards, which stated that "It is prohibited to ...use automated programs and tools to misrepresent your actual location." I took this to mean using VPN.

Can we have clarification on what constitutes location inconsistency (preferably on a different thread)? We don't have a clear stance from Fiverr on how travel/changing locations and VPN use affects users on this platform.

I submitted 2 help desk tickets when I moved from Japan back to the US, and I know several users have submitted help desk tickets to use VPN in their countries. However, I don't think help desk tickets are a feasible solution for digital nomads or those who work from different locations from day to day.

[Why I'm not getting any Fiverr briefs, nor either order?]

1 hour ago, jabirahamed20 said:

why the client will hire a new seller for $80. No matter how a new seller is experienced in a client perspective, obviously client will not hire a new seller for $80

Hi @jabirahamed20 - For this ⬆️, you have to build value in the eyes of your prospective buyers.

I would, as a buyer, pay $80 (really much more - $250, $500, or more with customizations/support) if I thought that the seller (new seller or experienced) could give me the website that I'm looking for. I wouldn't, if the seller's gigs and profile look generic, like many of the other sellers on the platform offering web design services. New sellers have all the tools they need to make their profile and gigs stand out and look more credible, trustworthy, and appealing to their buyers. However, most don't take advantage of the tools they have or they don't focus on appealing to their buyers.

For me (and other buyers wanting to launch a website), what we really are looking for is someone who will take away the headache of launching a website. It seems easy in theory, but when the spacing is all off on the headers and or there is somehow an unknown toggle button turned on causing issues, this seemingly simple process can quickly grow into a big headache and a half-finished website that never actually got "published." That's really where your value is - you are the solution to your buyer's pain. So tailor your gigs with these pain points in mind.

As a buyer, I ultimately went with a seller who calmed my "launching a website" anxiety well before I even placed an order. Every word that I read in the gig description and FAQs let me know that this seller was going to take good care of me. Every interaction in the inbox and order chats also reassured me that everything was going to be okay.

As a newbie seller, use all the tools that Fiverr gives you to reassure your buyers that you are the seller for them. Make them forget about badges (and they will, if they see that you can provide them what they are looking for).

When I was a newbie seller, I spent a lot of time trying to build credibility through my gig gallery (e.g., gig video, pictures, and PDFs). I even created a PDF for each gig to help the buyer get the most out of their Fiverr experiences (for example, a guide I made, "Top 10 Ways to Get Started on Fiverr"). This included tips on navigating the platform, the order pages, and accessing resources and customer support. I also used PDFs to showcase more examples of my work/services than could be shown in a single picture or gig video. Many of my first buyers who placed orders with me would let me know that they saw something in my gig gallery that they liked and so they reached out to me in my inbox. Once I started getting orders, I let my delivery images replace a lot of these guides and portfolio samples.

Sellers who focus on meeting the needs and concerns of their buyers, even before orders are placed, often do very well on Fiverr.

[Down to 4.9 Stars for No Reason?]

5 minutes ago, domenikbrenner said:

AI looking over chats and analysing them for our seller score is a bad idea..

The only inkling that I have that AI might be doing this is in Fiverr's "Success score, explained" article where it keeps referring to "tone" when advising sellers how to communicate with buyers (e.g., polite and friendly). But let's hope that Fiverr isn't that reliant on AI...

Grammarly tells you immediately in the form of emojis how your messages sound. I was wondering if they used the same technology to "guess" how a conversation is going.

[Down to 4.9 Stars for No Reason?]

7 minutes ago, maitasun said:

Fiverr is just throwing things to the wall to see what sticks...

I thought they just turned on an AI switch and left it on. 😊

We can see a little more data, but we can't see our scores in all six areas (only 2-3 key areas). For the others, we don't know how those key areas are rated by the AI (i.e., strong negative impact, negative impact, room for growth, positive impact, or strong positive impact). And even further, we don't know how AI breaks down each of those ratings.

There are so many factors that sellers (and Fiverr) don't know are influencing these scores.

[Down to 4.9 Stars for No Reason?]

10 minutes ago, emmaki said:

I had to stop telling buyers when they were wrong.

But the order requirements were basically, "I will drop my writing into the order chats. You will tell me what's wrong." This was more for writing advice/feedback session. So I would say what's wrong and show my corrections. Then we would "argue" back and forth until the buyer understood why. It worked for me and my buyers. These buyers don't want to be right and they didn't want me to let anything slip. But as you said, maybe AI isn't looking at these chats to determine the score. Most likely it was the private reviews that brought this score to 3.5.

Most of these buyers were from my newbie seller days and I no longer work with those types of buyers. So the score can only get better from here (as long as I work on communication and improving my client satisfaction). 🤞

[Down to 4.9 Stars for No Reason?]

Oh, this is interesting. I can now see the ratings breakdown for all of my gigs. My worst gig (Writing Services), has an average rating of 4.7 stars, with "Quality of Delivery" at 3.5 stars:

Quote

Public Reviews (all 5-stars) didn't give me any insight into the 3.5 score, but the Success Score gave some insight:

Quote

The 2-3 Key Areas that Fiverr shows for each gig seems to be the lowest-scored Key Areas (based on the 6 used by Fiverr). I have zero order cancellations, so the reasons would fall on "Effective Communication" and "Client Satisfaction" as the top reasons for my low "Quality of Delivery."

I'm guessing that since this Writing Gig often requires that I provide constructive criticism of my clients' writing (especially if proofreading or editing), there may have been clients unhappy with my critical feedback or AI might have picked up possible argumentative language that I've had in the order chats with ESL buyers who wanted me to correct their grammar in the order chats (several had learning styles of "arguing it out until the concept is understood"). I was pretty blunt in those conversations if the buyers were wrong.

[My Account got flagged due to suspicious location patterns. But I haven't did something like this.]

Hi @milos_siena, @Lyndsey_Fiverr, or @Lena - Can one of you look into why @quo_seo_agency's account was flagged? Thanks in advance for all your help!

[Hello, Fiverr! New here, starting my mental health worker journey.]

6 hours ago, ancan3 said:

Hello everyone, I just posted my first gig and I'm super excited. I will get my Bachelor's Degree in Psychology in a few months and I think it's a perfect start to offer emotional support to those in need via Fiverr, using the strategies I learned. Any tips on how to land my first customer? ^^ 

Hi @ancan3, I love how you put your gig together! Sometimes sellers with with psychology or medical backgrounds accidentally offer prohibitive services by offering medical advice or emotional therapy, so I'm glad that you avoided those words! As long as you stick with offering a listening ear and having meaningful conversations with your buyers, you should be fine.

As @dereck_s mentioned, there aren't too many services offering "emotional support" coaching but there are several sub-categories under "Lifestyle Coaching" that have sellers offering similar services (over 7,000+). I've had several business coaches on Fiverr who mention that sometimes buyers come asking for an "online friend," "accountability coach," or "listening ear."

Do put a time limit on your chats (or else your buyers will think each package is 24 hours long). Since you will be offering services by chat (and not Zoom), you might want to set up your packages to be 30 minutes, 60 minutes, and 90 minutes (in the title), but give yourself a week to deliver. This will help you and your buyer find a good time that works for both of you to chat.

My first business coach's services was also text chat-only (no Zoom) and there was a bit of delay with Fiverr's chat, so a 90-minute chat was like 45-60 minutes of Zoom time. So plan accordingly and give your buyers a heads up so they aren't frustrated that messaging back and forth isn't as quick as social media.

[How to extend review time]

Hi @thea_nrws,

Tell your buyer to go to their delivery and at the bottom, they will see two buttons:

Quote

If they click on "I'm not ready yet," they will be given several choices why:

Quote

To extend their review period, the buyer can click on "I need more time to review." Buyers can request up to 5 days at a time to extend their review period.

To request a revision, the buyer can click the first button, "I still need revisions." This will keep the order open indefinitely until there is a new delivery. Buyers will need to include details on what revisions they would like to make.

I've had buyers use either of these buttons to extend their review period.

[How can i improve my gig's impression and clicks also how can i get my first order?]

Hi @salmaanbhai, It's great that you're able to make changes so quickly! Whenever you do make changes to your gigs, pay attention to your gig statistics to see whether the changes have a positive effect on your gigs or not. Your goal is to turn impressions into clicks, and clicks into inbox inquiries and orders. Make note of your starting numbers right now and see how your gigs perform each week. Your numbers will tell you what is working or if you need to try something else. You can also start putting together your PDF files for your portfolio and gig videos to put up in your next round of updates or to share with your buyers if they ask to see more.

[How do I make a powerpoint available for live portfolio when I send it to the customer]

6 hours ago, remikkrekora said:

@vickieito Hi Vicki, I wanted to ask you about the live portfolio. I deliver business names to customers and recently switched from sending over the names in the word format to sending them over in a powerpoint (pptx file). Will the customer be able to use the powerpoint as an image in the review?

Hi @remikkrekora, I usually create a unique delivery image (i.e., jpeg file) for my customers to accept. Editable files such as PowerPoints and Word documents won't be shown as delivery images. I also deal with personal and sensitive information (such as names and contact info) that I need to blur or remove before the sample is acceptable as a delivery image. For my writing gigs, I'll just include a summary of the services that I provided on a PowerPoint slide (and then save it as a jpeg). You do have to be careful to select the right file if there are multiple files in your delivery (in that case, it might be best to put the actual delivery in a zip folder along with the delivery image so that the wrong image (with confidential information) is not accidentally posted to your image gallery.