tubaasnari

@vickieito Yes, I received a message from a buyer who had sent me a file. However, by mistake, I ended up downloading the wrong file. The very next day, I received a notification asking for phone verification. Assuming it was from Fiverr, I provided the code without thinking twice. However, to my surprise, my available balance turned to zero overnight.

Hi @vickieito I recently contacted Fiverr customer support regarding a serious issue that I faced on the platform. Unfortunately, I was extremely disappointed with their response. My account was hacked by someone on December 27th, 2023, and the hacker withdrew my hard-earned money. After that, my account was disabled, and I had to wait for 90 days to get a response from Fiverr's customer support team. However, the response I received was not what I was expecting. Despite waiting for 90 days, I was told that they could not return my payment, even the pending payment. This is unacceptable, and I feel let down by such a big platform that cannot safeguard its users' accounts and funds. Losing my available payment due to a hacking issue is a serious matter, and I hope Fiverr can take immediate action to prevent this from happening again in the future. It's frustrating to think that a hacker can easily withdraw a seller's funds on such a prominent platform. I urge Fiverr to review their security measures and ensure that their users' accounts and funds are protected.

@ana_tomy "You had previously informed me that you would forward my issue to the relevant department. However, when I contacted Fiverr Customer Support, they informed me that they had also forwarded the issue but no one has responded to me yet. I am wondering why this issue is being ignored repeatedly. It is very disappointing that there is no one who can resolve my issue on Fiverr. I am extremely dissatisfied with the customer support provided by Fiverr."

They marked my ticket as solved but did not respond to my issues.

Hi, @ana_tomy, My ticket has been open for 2 days now, but my issue hasn't been resolved yet. It's very frustrating to experience this on such a big platform where people earn their money. The payout method is disabled, and I can't withdraw my funds. Fiverr's customer service hasn't been able to resolve the issue. Can you provide me with a link or any other information that can help me withdraw my pending payment? My account was already disabled, but I want my pending funds. I waited for 90 days to receive this payment, and I lost $426 on Dec 27 due to a hacking issue on Fiverr. Someone else withdrew my money, and my account was disabled as a result. Now, I am facing this issue, and it's very ridiculous.

Hi, @ana_tomy"I am facing the issue with my withdrawal being disabled and it has not been resolved yet. My account was disabled on December 27th and I have been waiting for the past 90 days to receive my money. Now that the 90 days have passed, I expected my payout method to be enabled, but it is still disabled. I am in dire need of this money and I am stuck with this issue. Fiver CS has not been helpful and they have not provided a solution to this issue. I request you to kindly help me resolve this problem."

Hi @Lena "I am facing the issue with my withdrawal being disabled and it has not been resolved yet. My account was disabled on December 27th and I have been waiting for the past 90 days to receive my money. Now that the 90 days have passed, I expected my payout method to be enabled, but it is still disabled. I am in dire need of this money and I am stuck with this issue. Fiver CS has not been helpful and they have not provided a solution to this issue. I request you to kindly help me resolve this problem."

"I am still facing the same issue with my withdrawal being disabled and it has not been resolved yet. My account was disabled on December 27th and I have been waiting for the past 90 days to receive my money. Now that the 90 days have passed, I expected my payout method to be enabled, but it is still disabled. I am in dire need of this money and I am stuck with this issue. Fiver CS has not been helpful and they have not provided a solution to this issue. I request you to kindly help me resolve this problem."

"I am still facing the same issue with my withdrawal being disabled and it has not been resolved yet. My account was disabled on December 27th and I have been waiting for the past 90 days to receive my money. Now that the 90 days have passed, I expected my payout method to be enabled, but it is still disabled. I am in dire need of this money and I am stuck with this issue. Fiver CS has not been helpful and they have not provided a solution to this issue. I request you to kindly help me resolve this problem."

Hi, I have also faced an issue where my withdrawal method has been disabled. On December 27, 2023, my account got hacked and someone else withdrew the money from my available balance. However, I still have some pending payments. It has been 90 days since then, and when I try to withdraw my funds, the option is still disabled. My issue has not been solved yet. Can you please tell me if your issue was resolved or not?

Hi, I have also faced an issue where my withdrawal method has been disabled. On December 27, 2023, my account got hacked and someone else withdrew the money from my available balance. However, I still have some pending payments. It has been 90 days since then, and when I try to withdraw my funds, the option is still disabled. My issue has not been solved yet. Can you please tell me if your issue was resolved or not?

Hi there, "I'm facing a serious issue with my Fiverr account. On December 27, 2023, my account was disabled, which has now been 90 days. I have a payment that I need to withdraw, but my preferred payout method is currently disabled. As a result, I'm unable to withdraw my funds, and I only have 6 days left to do so. I'm reaching out for help to resolve this issue as soon as possible. Your assistance in this matter would be greatly appreciated. Can anyone tell me what is this issue and when my preferred payout method will be enabled?