rawque_gulia

The irony is that Fiverr is asking for feedback on a feature that doesn't significantly impact anyone's life -- neither making it better nor having a negative impact on someone's career. But for crucial aspects like cancellation reviews, the level system, and the review emoji system, which have a big impact on every seller's career, they never ask feedback like this.

Did any YouTuber give any advice in their video that remaining active on the forum gives you orders? I am just curious to know! I mean, I see you commenting "completely random things" on every thread/topic. Since you have 0 orders on your account, I would suggest you taking a break from the forum and doing something productive. Maybe learn a new skillset, work on improving your account or any other productive activity instead of wasting time on the forum.

Why not export it as a PDF and share it in the chat, so everything remains on the official platform? Answer to your question: It's not allowed, but customer support may allow it in exceptional cases if it's really necessary for the order. However, only customer support would be able to give a definitive answer after reviewing your order and the scenario.

Nah, there's nothing you can do in this scenario. Reason: You yourself "mutually" accepted the cancellation request. Why would Fiverr take a stand for you and compensate you when you yourself can not take a stand for yourself? Just a few tips for the future: 1. Do not start the work if you do not have 100% complete information regarding the project. On the first day of the project, if you do not know the last step of the project, just do not start it! 2. If buyers try to cancel the order stating that they're not satisfied with the quality: Take your stand as Fiverr itself protects you from this scenario. In the TOS, it's clearly written that orders can not be canceled on the basis of 'quality' and 'client satisfaction'. If you have completed the job as per the client's requirements (and for that make sure to follow the point 1, I have written above), just do not cancel the order. Even if the client is able to cancel the order by contacting customer support, you will be able to get compensation from them by showing proofs that you have done a perfect job as per the client's requirement. But in the case of 'mutual cancellation/agreement,' no one is going to take your stand for you and compensate you.

Are you completely sure and confident that it's the same buyer? If so, then just wait for the response from customer support and report to them that this buyer is violating the Terms of Service by creating multiple accounts. Just one thing to note: Even if your order is marked as late, it won't impact your score after the order cancellation. Customer support fulfills the cancellation rate and On-time delivery in these types of cancellations. However, there is still a risk involved. What if customer support doesn't cancel the order (if they don't find enough evidence that it's the same buyer who created multiple accounts before)? In that case, you could be in big trouble. So, my personal advice would be: 1. Attempt to cancel the order by communicating with the buyer. Be transparent with the buyer about why you're doing this. Show them screenshots of the Terms of Service to explain how multiple accounts violate the terms. If the buyer agrees, then great -- if not, then: 2. Refrain from working in chats and directly inform the client that you're not starting the work with a buyer who is breaking the terms. Maybe, after you take your stand, the buyer agrees to the cancellation (as anyway, he won't get the work from you and it will just waste his time). Just be transparent in chats so that when customer support reviews the order, they understand your position and take your side. Do not ignore the chat or fail to respond to the buyer's messages. Be communicative and transparent!

Instead of calling it a "scam," I'd rather give it the name "big dreams of a kiddo". I run a Discord community server, and I encounter these people every day (mostly kids). They start a project with big hopes of success and due to their immaturity, they ask others to work for them on a royalty basis (believing they'll earn a lot of money after the project launches). So, 'most of the time,' their intentions aren't to scam anyone, but rather due to their immaturity and overly optimistic hopes for their projects, they do these things. But regardless, whether it's a scam or not, staying away is the only way to protect yourself from any troubles.

I am not sure what you're talking about. In the screenshot you attached, the tip amount is written as "$9.86 (American dollars)". $20 was the value of your order, not the tip amount.

The order amount was USD 20 (United States Dollars and not Canadian). - Your order amount was $20 and you received $16 (after 20% Fiverr tax) - Your Tip amount was $9.86 and you received $7.89 (after 20% Fiverr tax) Everything looks as it should be!

To make an impact, we need to go off-route and use our creative thinking. But here on Fiverr, even a very small silly mistake can result in unemployment for six months (if it's the only earning source). I hope Fiverr will understand one day that clients can be challenging. It's not always the seller's fault all the time and if Fiverr stops punishing sellers for "all mistakes" (regardless of whether they're from the buyer's side), I will definitely try to see things from impact perspective. So, right now, I am here to follow my passion. I even dropped out of university to pursue this passion, so I am very committed to it and also to make some money and building a living out of it.

At the moment, it seems that Fiverr is just acting like a 4 year old kiddo who has just got a new toy (AI) and is trying every possible way to play with it all day. Fiverr is just "forcefully" implementing the AI in all places, regardless of the consequences, regardless of whether someone asked for it, and regardless of whether it's really needed.

Refer to "6.2- Order Cancellations" https://www.fiverr.com/legal-portal/legal-terms/payment-terms-of-service

I am not a fan of Fiverr taking revenue from tips -- but asking the government to take action on Fiverr, when the government themselves are taking a huge percentage (20-40% depending on the country) of money in the name of taxes? What an irony! 😂😂

So???

If I start mentioning every bug, the list will probably never end but I will try my best to name some. And I am aware that I am posting this in the 'Lounge' and not the 'Feedback' category because I have no hopes that Fiverr will even look at these issues and try to solve them. Some bugs have been there for more than 3 years, but still no resolution -- so, cough cough, no words to say anything. 1. Data of Promoted Gigs not updating: That's a different story as to how 80% of clicks through promoted gigs are just spam but today, my promoted gigs have stopped updating the data. For the past 9 hours, the same data has been visible and it's not updating. So, I have no clue how much I am spending, and due to the fear of getting a long bill of 1 million dollars (lmao, can't trust that I don't see a bug with billing), I have stopped promoting gigs until this issue is fixed. 2. I wrote a ticket to customer support to take a look at this issue of not updating Promoted gigs data -- and after a few minutes, I received this super-cute reply: just a single letter "s". And the best part is that on the Help Center website, there is no response visible at all, like nobody replied to my ticket. Bruh, what the hell is going on with Fiverr? I have no clue whether someone has replied, not replied, or just replied with this spam (spam from customer support, wow). 3. Whenever we keep our Fiverr app running in the background and open it again, this is what iPhone users see: nothing much but just a heart attack that they are banned from the platform. So, if you're owning an iPhone, good luck my friend, and don't forget to clear the app from 'Recent apps' every time. Apple was so proud that their phones don't lag even when you keep running multiple apps in the background that they didn't even release a 'close all' button -- but now, keep playing with this closing and opening game. And yes, my Fiverr app is fully updated, so please do not suggest updating the app. Not just me, but many iPhone users are facing this bug. 4. The new level system was launched on February 14 (the day of love) for all sellers, but if you go to your Analytics tab, you will see this message. Don't tell me that a billion-dollar company has a shortage of website developers that they do not even have time for 20 seconds to delete a few lines of code and remove this message from here. Bruh, if your website developers do not have time, then why don't you just go ahead and hire a $5 gig from your own platform so that someone else can remove it. It's been almost two months! Please do something and don't ruin the 'User experience'! 🙂🙂 5. No profile picture in order history for specific clients: I get it that it's not a big deal, but this bug has been there for the past ~3 years (since I joined the platform). Ever heard of 'User Experience'? And not to mention how hard it is to navigate/search the orders from the history. Can't you just give a 'notes' headline instead of just showing the repetitive gig name? That gig name means nothing to me and does not help in finding any order from the history. 6. Deliveries auto-changing the messages: No matter what you write in the delivery message box, after entering it, it will just change to a completely random text. I think this was fixed yesterday, but still, I would LOVE to count it in my list. Imagine how many sellers & buyers suffered from the headache and confusion due to this. Read more about this bug here: 7. Just now, someone posted that a buyer managed to bypass the 'Request to Order'. I hope that Fiverr is not launching a new tier: "Seller Plus: Double Premium," which ensures that you won't face bugs in RTO. Read about this here: 8. Lots and lots of bugs in custom offers that we faced last to last week. Custom offers were auto-expiring, there was no option of gig extras, and so on. Can't even mention all those countless bugs with custom offers. 9. The 'Online' and 'Last Seen' feature is completely bugged in the inbox. This bug has been there for the past 2-3 years at least (or maybe more), and imagine the awesome feeling of texting with the client and still, it shows you that the client was last seen 3 hours ago, lmao! 10. And countless more bugs (that are currently fixed but sometimes occur) --- such as wrong order queue number, notifications not working, and so on.

I don't have the energy to report every single spam post. So, I want to draw the attention of staff members to this spam issue. The forum was spammed 3-4 hours ago and the spammer has created more than 29 posts. It's been 4 hours but the staff have not taken any action -- probably because no one else has reported anything. Can any available staff member please take a look at this and delete all these posts? After deleting those, please feel free to delete this post as well (if you want). @Kesha @Lena @milos_siena @frank_d @williambryan392

Scamming buyers, as in providing them with AI-generated work without even informing them that AI was used in the project --- or offering already existing resources from the internet, even those without proper licenses or permissions. Buyers might not be aware initially that they're receiving duplicated or AI-generated work until they encounter any issues later on. So, they may leave a 5-star rating unknowingly.

I mean, there is nothing wrong with accepting the reality that every 7 out of 10 new sellers are either inexperienced or people who lie on their profiles. Yes, there are indeed many experienced and legitimate people sittings as a New Seller — (everyone starts from there). But it's hard for a buyer to find those legitimate people. Everyone (including scammer sellers) has nearly a 5-star review, so there's nothing that can be differentiated other than having a chat with them and checking themselves. But again, why would anyone who has a good budget and can afford a Top Rated seller spend their precious time filtering a category that is flooded with inexperienced people?

Doesn't matter if it's spam or a genuine buyer, just avoid contacting outside the platform for two reasons: 1. It's completely against the Terms of Service. 2. If you're chatting outside the platform, no matter if you have completed the work, the buyer can ask for a cancellation and refund by claiming that you have not worked as per their instructions. You will not have any proof to show to Customer Support (as chats outside the platform won't be considered in your favor). You will end up losing your order money, work efforts, time, and most probably, your account as well. Instead, either ask your buyer to send the details through a PDF, recorded video --- or have a Zoom meeting. If the buyer still insists on contacting outside the platform, use the block button and move on. They probably just want to mess with you and your account, which is a big red flag.

The more I read about the experiences of other sellers on the forum, the more confusing it becomes to understand the Success Score. 1. You mentioned somewhere that you're not making any sales and are able to maintain your success score at 10. But, on the other hand, Fiverr is saying that it calculates the Success Score by comparing you with your competitive sellers in your sub-category. So, should we just assume that not even a single seller is making any sales in your subcategory, lmao! Or is the system completely flawed (and Fiverr just doesn't want to take a look and accept that it has failed somewhere while introducing this system)? 2. People with just 1 or 2 cancellations in the past two years are getting negative impacts, but I personally have 18 total cancellations. Still, my Success Score was 10 when this new level system was released (with all positive impacts). Now, it's 9, though. I think Fiverr is disappointed in me because I am making good sales. 🙂

Nah, I think those images in the Help Center are outdated. I would also like to point one more thing (in case you & other sellers are not aware of it). Fiverr clearly mentions that any revisions after approving the order may be subject to additional costs - but yet buyers come weeks/months/years later and ask for free revisions from sellers as if they are their slaves -- and in fact some sellers work on those free revisions. So, I think every seller should be aware that Fiverr is already protecting them from these abuses by clearly mentioning this upfront, and they do not need to fear by asking for extra charges for extra revisions after the order completion.

Clicking on "I'm not ready yet", gives us multiple options. One of them is "I still need revisions". Then, it asks us to write our revision in the text box --- or we can mark the changes in the image files (attached with the delivery).

.......Maybe because your question was unique and somewhat different from other sellers that they usually ask, so support does not have an "auto-response template" for your question, so they marked it as solved. 😂😂

As you mentioned that you set up a new profile, I assume your gig is currently "not active" and is "paused" for manual staff approval. Could you please check your Gig page to confirm whether it's Active or Paused? You can write a ticket to customer support here: https://www.fiverr.com/support_tickets