rawque_gulia

The Promoted Gig feature is available only to sellers with levels (Level 1 and above). To achieve Level 1, you need to meet some requirements, which are mentioned below: - Success Score: 5+ - Rating: 4.4+ - Response Rate: 80% - Orders: 5 - Unique Clients: 3 - Earnings: $400+ Know more information here: https://help.fiverr.com/hc/en-us/articles/360010560118-Fiverr-s-new-level-system

No, promoted gigs don't affect your gig ranking in any way. They just give an extra boost/push to your gigs by taking a few dollars from you. If you disable them, you will just lose that extra push (some of the impressions and clicks you were getting through promoted gigs, and that's it). But it won't impact your overall gig ranking. So, if you think you're not getting a good ROI, feel free to disable the Promoted Gigs feature.

Yes, I have been involved in multiple projects where NDA was used --- sometimes from my side as a buyer and sometimes from the buyer's side when I was working as a seller. Even without involving a legal counsel or a lawyer, an NDA remains always valid if it has signatures and approvals from both parties. Legal counsels can indeed help you draft a solid NDA that complies with all applicable laws, keeping in mind of all legal aspects --- but if you're confident that you can create the document yourself (using templates or from scratch), you don't even need any legal counsel or lawyer. Just prepare the document, get it signed by the freelancer, and you are done! Just make sure that along with the signature on the document, you also get a written confirmation in Fiverr chats from the freelancer. Regarding different laws and countries: Yes, each country can have its own governing laws, so it's always advisable & recommended to specify in the NDA itself which governing law applies on that document. This is very very very important to avoid any confusion in the future. For example: if you're from the USA and the freelancer is from Australia, and you want the NDA to follow US law, you can state this in the document itself and it will be valid according to US laws. It's that simple!!

According to Fiverr: You can operate two or more accounts on the same device (with the same Wi-Fi and everything) as long as they are managed by different people and are in different niches. When my wife shown her interest in joining Fiverr, I reached out to customer support and my Success Manager, and they both confirmed that it's not a problem. Although, I am still operating solo as my wife dropped the idea of joining Fiverr after seeing all the false flags, the new level system, and the other not-so-good developments happening recently. According to sellers' experiences: It may get you in trouble. Fiverr uses an AI algorithm to evaluate these things, and there can always be 'false positives.' The AI isn't very precise (as it's in its early stages and needs much improvement), so you never know when you might get a false warning. If that happens, good luck getting help from customer support, as they often send copy-pasted responses in these cases.

You should not just discontinue the Seller Plus membership but also consider how much time you need to spend here on Fiverr. Making a livelihood and career with a flagged account in the long term would not be a smart move. I believe you must have already seen the negative effect on the sales after the flag. So, my personal advice would be to cancel the Seller Plus subscription (as to why invest money from your pocket on a platform that is not giving you sales anymore) and consider shifting to a new platform or finding something else that can generate sales for you.

Unfortunately, it's a permanent warning, and you will never be able to participate in the new level system. It's sad and unfortunate, but it's the end. It's not a general warning (that expires) -- instead, it's now a flagged account, meaning you are not banned from the platform, but you can only work with your older buyers. Sooner or later, your gigs will be removed from the search, and they won't be visible to new buyers. Try contacting customer support if you think this is a false warning.

Sadly, the warning period will never be over as the email says that it's permanent, and you will never be able to participate in the Level System. Also, flagged accounts do not appear in searches, so the most you can do is work with your older buyers (if there are any). Getting new clients may not be possible, and sadly, it's the end. Making a livelihood with a flagged account would not be possible. It's very unfortunate, but this is how the flagged accounts work. The first thing you should do is try to get your flagged status removed (if you believe that you have not violated any guidelines). With a flagged account, there is no use in thinking about cancellations and other metrics because your account won't be visible to new buyers in the search feed anyway.

This could be the reason why the algorithm gave a false indication. Try reaching out to customer support to review your warning again and let's hope for the best. However, I doubt customer support will do much, as they seem quite confident in their AI algorithm --- and my gut feeling says that the algorithm doesn’t tell them exactly why it’s taking action on a user. It connects thousands of dots and do not provide the pin-point data (this is my sense based on recent interactions and what people are experiencing on the forum). I might be completely wrong, but we’ve seen that customer support almost never changes their decision on these warnings. This could be because they don't know the exact reason the AI flagged an account. The algorithm likely connects thousands of dots, which is hard for a human to review -- but who knows what's cooking in the backend! Since this is your first warning, Fiverr will not take any action against your account and you can just take it as a friendly reminder. However, any further warnings in the future may result in account suspension! As of now, there's no problem since this was your first warning -- but focusing solely on one platform might not be the best strategy in the long run. Even though many sellers earn enough (or even more than enough for a comfortable lifestyle) from Fiverr including me -- but after the new level system and the way people are getting flagged (some falsely), you never know when the AI might falsely flag your account, leaving you at 'zero' overnight.

As @smashradio said, it's completely aligned with the TOS and generally not a problem. However, we know that a lot of things, including 'communication part' are tracked by Fiverr's AI algorithm, and there can always be some false positives. We can't be 100% sure that AI won't "falsely" flag your account for a TOS violation -- so it's recommended to keep all chats on Fiverr (if your buyer agrees, of course).

My guess here is there is confusion regarding the currency. Since your profile states that you are from Canada, I assume you were expecting the quote to be $20 (CAD). However, as all (or mostly all) sellers create custom offers in American Dollars (USD), the seller has created the custom offer for $20 USD (which is equal to $27 CAD), and then additional Fiverr fees will make it $29 CAD. Confusion can occur if the buyer and the seller only refer to the term 'Dollar' and don't specify which dollar it is. So, it is better to discuss it with the seller and ask to revise the quote accordingly.

........process that you can keep in mind and which is more convenient for you. Everyone is coming here from different fields, so answers may vary from person to person. For example, I am from a 3D field and all my projects are very unique from one another. In some projects, I need to create a 3D door, in others a Vacuum Cleaner, a Laundry Jug, or a Sci-fi Drone. So, even if I just write the project name in the folder name, that would be more than enough for me to browse my project folders effectively (since every project name is different and unique). But, for instance, if someone has a writing and translation gig, it may be hard for them to define a 'project name' for each order. So, writing the client's name in the folder name may be more convenient -- or including the order ID as well (to help in searching).

I am just curious to know, what was your success score before? Do you mind sharing? Did your success score directly drop from 10 to 6? I just want to know if Fiverr can reduce your success score significantly or if it always decreases by just 1 number. Yes, of course, it does! Success Score only goes down if your performance is less (in any aspect), and definitely, it would affect your visibility and impressions. That's the reason it's there in the system!

You were approached by a scammer who was pretending to be a Staff Member of Fiverr. Fiverr never approaches you through inbox and asks for personal details, especially credit card details. Here are some steps you can take: - Refrain from entering any personal information or credit card information. - Block the user (it's just a normal user who is pretending to be Fiverr support). - Report the profile to Fiverr so they can ban that fake profile. Also the website you're visiting is "fiverr.id487514.com". Please note that "fiverr" is just a sub-domain and anyone can have it (or literally any random keyword) on their primary domain. The real domain here is "id487514.com" and this domain is not affiliated with Fiverr in any way.

Please do not mislead others. The only way to delete existing reviews is to delete the entire account. Reviews do not get deleted after the deletion of the gig -- Otherwise, every seller with negative reviews would have deleted their gig and created a new one to cheat the system.

You can either write an email to support@fiverr.com or submit a ticket on the Fiverr support page at https://www.fiverr.com/support_tickets. Also, mentioning a user's name is against the forum rules, so it would be best to avoid referring to anyone by username.

The only way to make it disappear from the top is to get more relevant reviews. Right now, almost all your reviews are just 3-5 words long, and they're quite generic, such as 'great work' or 'thanks'. If clients leave unique & detailed reviews with good length, they will carry more weight and can replace the negative review at the top. Other than, there's nothing you can do from your end.

It seems like their calculations are screwed up -- but at the end of the day, those cancellations are having no impact on our profile. I have 19 cancellations on my profile (mostly all fulfilled by customer support) - but they are not affecting my profile in any way. Plus, your Success Score confirms that those cancellations have no impact – otherwise that number wouldn't be a perfect 10. So, I assume their calculations are messed up only in the frontend - but in the backend, those cancellations have no impact on our profile and the customer support is not lying. Probably, it is not possible for them to fulfill those numbers in the frontend (since it is something calculated by AI) and they can only prevent the negative impact. We can only assume things but come on, we can all agree that a profile having a negative impact can not be on a success score of 10. So, maybe, it's just the frontend calculations that are buggy - or wrong -- but in the backend, everything's perfect!

Feel free to log in from any number of browsers and devices. Just make sure that you do not use a VPN or try to cheat the system in any way. Normal surfing won't cause any issues.

A little history: I worked with a buyer on two orders in the past. We were creating a 3D Sci-Fi Drone and everything went well. But just after I delivered my second order, the client started to mention things like using crack software (and was asking me where he can update his crack, lmao), and also started mentioning terms like 'student' and 'school'. So, at that point, I contacted Customer Support and let them know that I don't know if this is an academic project or not, but I do not want any trouble on my profile as I was not aware of this at all earlier. They also confirmed that I am all good and there won't be any problems because the buyer never mentioned this upfront, so how could I know. Now, the buyer contacted me again for the third project, and this time, I confronted him directly and asked if this is for an academic project. He "confirmed," and I denied working with him on any future order since he was violating the terms. But after a day, his 'confirmation message' is missing and deleted from the chat. It means now there's no proof that this work was for an academic project. As far as I am aware, buyers can not delete their messages, so is it just a bug or is Fiverr trying to cover things for him and protect him by deleting his 'confirmation message'? Because he only confirmed in a single message that it's an academic project, and that message is now gone. Thankfully, I record all conversations through OBS Studio (not all, but all conversations with red-flag and scammy clients), so I always have proof if things go south.

A few days ago, I reached out to Customer Support and my Success Manager regarding this matter. Recently, I got married, and my wife coming from a different background shared her interest in opening an account on Fiverr. Both Customer Support and my Success Manager gave approval and I am sharing their responses for your reference (if this helps you to make your decision). But honestly, I still have concerns about potential AI flags (falsely -- as AI algorithm can not be right all the time and can give false positive). As of now, I have decided to operate independently for the time being, though this decision may change in the future. According to official sources, even sharing the same computer won't pose an issue as long as both accounts are managed authentically by different individuals. Here are their responses: Just some technical details: You might be curious about how Fiverr distinguishes between accounts managed by different individuals. My wife comes from a website development background, so I have learned a lot from her. According to her, websites can track mouse movements and analyze keystrokes, allowing them to understand whether the same person is using the computer or if there are two different individuals. While we don't know how the algorithm works -- but we do know that numerous factors are involved. Opening separate accounts for different individuals "should not" pose any risks, but there's always the possibility of being "falsely flagged by the AI algorithm."

Happy World Art Day to you too, Kesha! Haha, we would love to see something from you too if you're interested. For my part, I would like to share my 3D render of Globe Earth. This is my favorite piece of art ever created that captures the beauty and complexity of our beautiful world. ✨✨🌏🌏

I think you're not considering all perspectives here. It's not always the seller's fault if gigs aren't performing. Sometimes sellers deliver their best results, but due to challenging and unrealistic buyers, they face issues. Negative reviews from these challenging buyers can cause their gigs to stop performing for months, sometimes even up to six months. Even Top Rated Sellers with 20k+ reviews and 8+ years of experience face these problems during unfortunate periods (or let's call them "dark months"). So, do you still believe that all non-performing gigs should be removed from the platform?

This is my approach: Instead of defining what revisions are, I simply specify that they can not request revisions on a step if it's already been approved by them. I send all buyers a list of guidelines (created by me) and only proceed with creating a custom offer once they give their confirmation. And then, I provide clients with updates at every step and move forward only after receiving their approval. So, they can not exploit me by asking for revisions at the last step. If they do, I simply refer back to the screenshot of the guidelines they accepted before the custom offer and the approved work-in-progress updates from x days ago. And these two screenshots shut their mouth because they mostly prefer to accept the work rather than pay extra for additional revisions. And for this, I'd like to credit @newsmike. Earlier, I had faced many exploitations by buyers and I had to face a total of 18 cancellations during my short journey on Fiverr. However, in the last three months, I have not had a single cancellation because I have learned how to stand my ground and protect myself from exploitation.

Then just accept it and ask the customer support to fulfill your Cancellation rate and other metrics. That's the "best" and "only" thing you can do. Since you are not a leveled seller, I am assuming that you do not have access to Seller Plus and Request to Order feature that can save you from these troubles. But for now, even the most that Customer Support can do is cancel the existing order and fulfill your score. You (or customer support) can not know which future client is the same spam client or a new genuine client, so no steps can be taken for "future orders" to avoid this spam.

Don't know why the buyer told you that (maybe a lie, or maybe left a wrong tip by mistake), but the actual tip is $9.86. P.S.: Do not try to contact the client to ask for more tip and counter him, as you may receive a warning on your account for that. Just move on and focus on your future orders.