Hello, 2 days ago someone "accidently" bought from me and wanted to have a refund (He/she said they wanted to wait until I got better options before). A few minutes later the person asked if we could do .. instead and do the other thing they wanted later (without paying again of course). Then they wanted a refund again which I accepted (the person was literally asking every 2 minutes if Im there and stuff, so I reported them which actually worked). I thought everything would be good now (besides the fact that my success score went down) but they messaged me with another account stating that the old account has been banned. I blocked them immediately because I dont want to deal with customers like that. Once I blocked them they created more and more accounts (I blocked every account that messaged me because they were all the same country, created in april and asked nearly the same question). I already contacted fiverr support once they made new accounts but they didnt reply yet. Today everything was quiet until I got a order from the person when I wasnt online. Now I dont know what I should do, I updated the support ticket so fiverr knows whats going on. I cant block them because they bought already. I also dont want to deliver the order because I dont want a bad review. As well as I dont want to cancel the order because 1. They wouldnt accept it 2. They would keep creating new accounts and 3. It would increase my cancelation rate dramatically. Does someone have any advise to handle with that? I also only got 2 days left until its marked as late, I hope they support answered my ticket until then. I think they created around 8 alternative accounts now. I will also put a screenshot of their accounts under that post. I really dont know what to do. If someone has an advise than please let me know, Thanks!
