The problem is that they are taking events such as order cancellations, or delivery extensions with situations that automatically damage buyers' satisfaction when this is not the case in most cases and is discussed with the customer beforehand. It also doesn't seem fair to me that they compare my performance with others in my category, since not all of us have the same lifestyle, many have a work team, or simply others if they deliver their orders according to the Fiverr parameters and great, you are happy to Fiverr, but not to your buyers.
There are many variables and subjective, however and as several have already commented, this system is here to stay, and I definitely do not think it helps to "clean" the platform of bad sellers, it is what it is and nothing more 🙂