smashradio

Damn! I'm so sorry to hear about your struggles. I once told a guy on this forum that the focus should always be on putting food on the table. The basics need to come first. The guy was planning to quit his day-job for Fiverr, with very few orders under his belt. I think the same applies here: if you need to get a regular job in order to support you and your family, you should do so. At least for a while, until you land back on your feet. In this type of situation, I would probably keep doing Fiverr as well. If business is slow, that means you should be able to do both, for a while. If your Fiverr profile gets back on track and more orders start rolling in again, you could always quit the job and go back to freelancing full-time. If not, at least you'll have food on the table and a roof over your head. Like you said, it's temporary. Even so, I totally understand where you're coming from. Your situation sucks but don't give up and hang in there.

I'm a man. I never ask for directions. 😄 Jokes aside, I have no problem asking for help if at first, I can't help myself. I always look for solutions myself, before asking for help. But there are times when help truly is needed. And there's nothing wrong with asking for it. My issue for a long time, was another thing related to psychology: I struggled with saying "no" to people. No to projects I didn't want to do, no to friends and family when they expected something of me that I just didn't want to do or had the energy for. Instead, I felt guilty for even thinking it, and I did what was asked of me. These days, I'm in love with the word "no". And the importance of it really can't be overstated. Being able to say "no" to more things, frees up your time, energy and love for the things that actually matter to you. Other people's expectations be damned. And being able to say "no" and feel good about it, has changed my life. No longer will I be buried in work I hate, no longer will I do that bloody dinner party just because my family expects it of me, even though I'm tired and just want to game. No longer will I accept bullying from buyers with an attitude. That's not to say you should say no just for the sake of it. This isn't about being isolated, never doing things and locking other people out. It's about not saying yes, when your inner self screams "nooooo". It's about respecting your own will, time and wishes, and making it clear to those around you that they better do so as well. If that comes across as bitter, it is, but that's a story for another day. 😄

If your gigs aren't performing as they once did, you should consider the reasons why. There could be many reasons behind fewer sales, like negative hidden feedback, stats dropping and so on. I see no point in deleting your gigs. Instead, you should analyze what works and doesn't work, and try to find the reasons for the drop in sales. Keep in mind that gigs rotate in the search results, so this might simply be a case of that. You only have 11 reviews so far, meaning you haven't had many sales yet. Succeeding on Fiverr takes time and patience, and it will go up and down. As an example, I'm a Top Rated Seller. I consistently rank on the first page of search results. I've done so for years now. Yet I will have slow weeks with less orders. Other times (this week is a perfect example) I'll feel like I'm drowning in work starting monday morning, and I'll go to bed on friday totally exhausted after the amount of work I've had this week. Next week, I might just get a few orders. Spend your downtime working to improve yourself, your skills or enjoy some days with your family. And make sure to have a financial buffer for slower periods. It happens to all of us. Best of luck!

All you can do is to submit the information to support, and they will forward it to customer support. Fiverr doesn't ban sellers for no reason, so if they did, they probably have reason for it. This doesn't seem fair, given the lack of information, but then again, the responsibility of knowing and following all terms set by Fiverr, lies solely on you. Unfortunately, there's not much you can do but wait, after submitting the information. If Fiverr was in the wrong, they might reopen your account. But most likely, it's gone and that's it. You've had a chance to submit your case. Probably, this information was forwarded to the Trust and Safety team, and is currently in their queue, so the support closed your ticket. You might get a separate notification if your account was to be reopened.

The last time I heard about this, it was from a user who had started the test, then exited the window, then tried to restart it. That's against the rules, since you're meant to stay inside the test window during the test, to avoid cheating. I don't know if that's what happened to you, but it might be the reason. You can reach out to Fiverr support if you think this is due to a technical issue, and they might be able to look into it and reset it. You can reach out to support here: https://www.fiverr.com/support_tickets/

The buyer gets the option to allow or not allow the seller to use the completed work in their live portfolio on Fiverr. If the buyer opts in to allow this, you're ok to use it (and it will show up automatically in your live portfolio when they leave a review). So that's up to the buyer. If you're ever unsure: ask. I once had a buyer who stated clearly at the beginning of the order that the project was confidential and could not be published. Due to this, I gave them a friendly reminder about this feature, so they could make sure not to allow showing the work in my live portfolio when reviewing the order. They were new to Fiverr and appreciated my due diligence. If you want to use the project outside of the automatic, live portfolio, you should always ask the buyer and make sure to get their permission. Hope this helps!

1) The buyer has three days to ask for a revision. Don't worry that it shows up as "late". As long as you delivered the original work within the deadline, this will not count towards your delivery on time stat. Fiverr knows that it can take some time to complete a revision. So you're all good on that front, but you need to follow the buyers request to the point. If anything is unclear: ask. And make sure to do it as soon as possible. It's very important to keep your buyers happy and satisfied, since the buyer satisfaction rate is a huge factor in determining your gig ranking. So keep your buyer happy and deliver the revision quickly and correctly. 2) When the buyer asks for a revision, you don't need to do anything more than to follow their instructions and/or communicating with the buyer if anything is unclear to you. Go inside the order and scroll down to the bottom. You'll see the revision request there. See screenshot below. 3) You simply need to deliver the order again. At the top right on your order page, you will see the "Deliver Now" button, just like you did when delivering the original order. Best of luck!

I'm not saying this to be rude, but to try and help you understand the reality of business and to give you constructive, real criticism, that you hopefully can use to improve in the future. The first thing I noticed on your profile was the glaring breach of Fiverr terms by including your contact information on your gig thumbnail. The second thing was that your gig thumbnails are unattractive and unprofessional. Remember; you're competing against a lot of other sellers on the platform. Making sure your gigs make a great first impression is key. At the moment, your gigs don't do that. Your profile picture is also unclear and it looks like you've used a phone camera to take a picture of some old school picture or something. If you want to stand out, you need a professional profile picture. You claim in your profile description that you're a "social media advertiser" with expertise in "social media marketing". Claiming to be an expert at something you're not, is false advertising and misrepresentation of your own skills. That's not allowed on Fiverr, and it certainly won't get you any success as a seller. If you were an expert at marketing, you would be able to market your own brand, gig and profile in order to land sales. Beyond that, your profile description is full of typos, grammatical mistakes and issues. Why should I hire a marketer to help me grow my business, if the marketer can't even take care of their own profile description? You need to improve your writing skills and English skills if you want to impress anyone. It's "expert". Not "expart". An expert would know this. This is only one example of the multiple issues across your profile. You can't just launch a random gig, claiming to be an "expart" and expect the jobs to start rolling in. You need the skills to actually provide what you're selling.

Happy to help! I have increased my rates multiple times over the years, both to match my competition, my own experience and offering, and due to price increases elsewhere (gotta pay them bills, you know!). If you don't change your gig rate, you should stick to the price you have on your gig. Actually, increasing your gig price can be positive for your gig performance. I have it on good authority – from my success manager at FIverr – that Fiverr loves pricier gigs more than cheap gigs. This is because it makes Fiverr more money, basically, even though there's more to it than that. It all comes down to "value" and depends on how satisfied your buyers are, as well. So by increasing your rates, your telling Fiverr and buyers that you believe your service is worth more. Sure, it might turn a few lowballers off, but you shouldn't want those clients, anyway. I charge a bit less than my competition, but even so, I don't want to work for nothing. Fiverr is not about having the cheapest possible gig anymore. Five dollar gigs will attract the worst buyers out there. The ones who is going to make your life as a seller difficult. That's because they are hunting for the cheapest possible bargon out there, and they don't care if they abuse the talent in the process. I highly recommend upping your price a bit. I suggest looking at your closest competition here on Fiverr, and price yourself around 15% below the top rated and level 2 sellers. Remember: cheap also means lower quality. If you want the best steak for that perfect date dinner, you won't look for the cheapest possible piece of meat you can find. Same goes for services. And you don't have to increase your base price by that much. You can set it to 10 or 15 (just examples since I haven't checked your competition) but set up Broadcast Rights as an optional extra, and charge 50 or even 100 (whatever you feel is right) for that. Then, when a client comes along with a project that's going to be used with a large audience, you can explain that this requires "broadcast rights". Voilá – you've increased your rate significantly, without increasing your base rate too much. Best of luck 😄

From where I stand, it is your logic that's flawed. Let me explain why I think so: Every new buyer gets a chance to rotate in the search results, just like we do as experienced sellers. You would know this, if you took the time to read some of the posts shared by me and @lloydsolutions above. Starting a new business takes time, effort, planning and patience. This is the same, wether you open a brick and mortar store, or an online business. It takes time to make yourself known to a lot of clients, building a network of buyers, market yourself and plan everything. That's why only those with a proper business plan from the start, have any real chance of making it in the long run. That's true if you're new and that's true if you are a successful freelancer elsewhere. You claim sharing previous posts written by experienced sellers here on the forum (for reference, I'm a top rated seller on Fiverr and have been on the platform since 2014), gives the "illusion of helping". How so, exactly? If the OP decides to read our posts, he might get exactly the answers he's looking for. Many readers on the forum needs the extra help to get started learning what Fiverr is, and how Fiverr works. If you don't care to learn, that's a you problem, not a me problem. But it doesn't make it any less helpful for the ones willing to learn. You claim to have 14 years of experience as a freelancer. Given your experience, I'd expect you already knew that starting a business takes time. If you view FIverr as anything but opening a new business, you're doing it wrong, even if you have all the experience in the world elsewhere. Best of luck to you!

It would certainly come across as unprofessional and even rude. If you've quoted them a rate and the actual scope of the order hasn't changed, that's your responsibility. If you feel the rate is too low, you should increase your base rates. If I was your buyer I would just skip to the next seller if something like this happened. There's nothing wrong with increasing your rates, or charging more when a project reach is larger. But do so in your first quote. If I have a voice over client who needs to use my voice in a national TV commercial (big reach) I'll charge more than from the local builder who just wants a website video. I do so via different rights packages (commercial rights for any and all business use except broadcast/paid ads and broadcast rights for buyout, paid ads and tv/radio). That means I can still allow the reach/market to determine the rate, but I'm being transparent about it from the getgo. In this instance, you haven't done so, and I would recommend sticking to the price, making your buyer happy, and move on. Before your next order, make sure you know the following before making a custom offer, to avoid this in the future: Who the client is What your voice will be used for Which market it will be used in For how long That allows you to provide an accurate price based not only on wordcount, but also usage. Best of luck from a fellow voice over talent!

You can't expect your gig to rank or get any priority from Fiverr if you're not active on the platform, selling and making buyers happy. Why should Fiverr spend valuable space for your gig? That space is much better utilized for gigs that actually make money, for both the sellers offering them and Fiverr as a platform. If you want to dive deeper into how Fiverr works as a system, I suggest having a look at the post I've included at the bottom. It offers a lot of insight! Fiverr is a business. They will give priority and visibility to the sellers that earn them money and make their buyers happy. Obviously, you haven't been one of them for a long while, as you've said yourself. If you want to gain visibility on the platform, you need to focus on optimizing your gigs, analyzing your competition, having an actual business plan in place and treat your profile like a business. When you get sales, you need to impress the heck out of your buyers. After each order, they can leave hidden feedback that only Fiverr sees. How satisfied they are, will affect your profile greatly. Also make sure to respond to any and all messages in your inbox (unless it's spam, then report it). Here are some helpful posts to get you started, including my response to another seller who had similar issues after being gone for four months:

Ranking is based on a number of things, like your buyer satisfaction, seller level, response time/rate, deliveries made on time, gig optimization, and the competition. Remember, you're not competing against the algorithm. You're competing against other sellers for the very valuable space on the first results page. As a new seller, you might experience getting "boosted" for a while, to help you get started. But after you've got some orders under your belt, you're on your own, and it's your responsibility to make it among the other sellers. Fiverr values buyer satisfaction above all else. That's the "hidden feedback" buyers leave at the end of your orders. So the trick is to offer great support, high-quality and high value to every buyer. You say a single late reply to a message caused this. Obviously, you can't know for sure. Maybe one of your buyers left negative, hidden feedback? Maybe your gigs aren't optimized properly to compete with the other sellers in your category? It could be a number of things and combinations of them causing this. Look at your gig and profile as a whole, not as separate parts. All of the factors I mentioned above plays a part in your ranking. Work to improve them as needed, and if you're any good at what you do, you'll make it with time and patience. Best of luck!

They are not helpful at all, for me. It should be an option to turn them off. But I can see how they can be helpful to forgetful people. But I prefer to organize my alerts myself. When I wake up, my tasks for the day are all shown on my Google Nest Hub. I spend 10 minutes every evening, setting up my stuff for the next day, and that helps me keep track of everything. Better integrations with Google Calendar would be awesome.

Hi there, Sorry that you're not getting any orders. I'll try to give you some recommendations you can try to follow, to get back on track with your selling. First of all; don't listen to people who tell you to never take breaks, like @dev_naymul247. This is just bad advice. Of course you should take breaks when needed. If you're always "on", always working, you'll go insane fast. I won't pretend to know why you took four months off, but hey, we all got our reasons when we need time off. Totally understandable. But it can be hard to get started again after such a long break from Fiverr. I see that you're a fairly new seller, and have just nine reviews under your belt so far. That could be part of the reason. New sellers will often get "boosted" in the search results to help get them started. After a while, you're on your own. At least that's my experience from talking to a bunch of new sellers who've had a great start, but seems to have lost that "edge" over time. If you've been off the site for a while, that probably means you haven't responded to messages. It also means you haven't had any seller activity for a long while. I like to say that Fiverr rewards orders with more orders (from happy buyers who loved your service, that is). In other words, being inactive can cause you to drop down the ranks in the algorithm pretty quickly. There are a few things you can do to mitigate this when you're coming back. Try refreshing your profile with a new and professional profile picture. Update your gig descriptions to make sure they are top-notch, without any misspellings and grammar issues. There are are few in your gig descriptions so it can be improved a bit. Make sure your keywords are updated and relevant for each gig, and freshen up the gig thumbnails. These things will tell the algorithm that something "new" is going on with your gigs, so it will try to "re-learn" your gigs, to determine where it belongs in the search results. You're already sending out responses to buyer requests. That's good to get started, but if your replies are just copy/pasted or contains bad grammar, you'll get lost in the pile with all the other non-relevant copy/pasted answers. Start off by not writing the exact same answer to everyone. Every request is unique, so make sure that your reponse reflects it. And rememer: it takes time to recover a profile. Give it a few weeks, tweak your gigs, and most important of all: impress the buyers that actually do come along. Nothing can beat impressing buyers with great work and service, and buyer satisfaction is alpha and omega when it comes to ranking on Fiverr. Best of luck!

Dear madam! That is just awesome. Can you be our new forum bosswoman? :D

Yes. Your order completion rate will be affected by a cancellation, based on the percentage of completed orders you have in the past 60 days. If your completion rate dips below a certain threshold, you risk getting demoted from your current level (if you have one) or getting ranked lower in search results. Also, I prefer if buyers don't "knock" me. I want them to politely say hello and pay me for my work. If I wanted to get knocked, I would become a boxer. If you have a 30% cancellation rate, you're doing something wrong. 3 out of 10 orders cancelled is a very high number. You should consider the reasons for those cancellations, so you can do something about the issue. Maybe you're not communicating well with your buyers, managing expectations, or delivering great quality services. So I recommend that you analyze the reasons for those cancellations, to figure out what you're doing wrong. You won't last on this platform with a 30% cancellation rate.

Yeah, but they probably did some A/B testing to see which one works the best for Fiverr. I suspect that the current versions of PF gets way more engagement/responses, compared to the old one. I also think that the old version caused less buyers to review their orders, because around the time it launched, I noticed a dip in reviews, and when the new one came out (the click and done version) the numbers of reviews went up. Just a theory. Besides, I doubt it Fiverr staff took the time to read all of the manual responses. I think the PF could be even more useful to everyone, if sellers got access to a stripped down version of the stats, for example "Here's how your buyer satisfaction was this month" (no more details, just an overview to keep an eye on trends, on a scale from 1-10 or something. Or just "Great" "Good" "Average" "Poor" "Leave the platform. Now!" ( 😂 ) I can ask my success manager how I'm doing, and get a fairly similar response (if I'm doing good or not), so that information could easily be included in the stats from Seller Plus. As long as it's done in a way that ensures buyers their anonymity.

Fiverr want their buyers to be happy. That way, they return to buy more. To keep buyers happy, they rank gigs based on a number of factors. The most important factor is probably the hidden feedback that buyers leave after orders. This is the feedback that only Fiverr will see. If your buyer satisfaction rate drops below a certain threshold, your gig will be de-ranked. This underlines the importance of being super polite, friendly, communicative, professional and helpful. A buyer can become unsatisfied for several reasons – and they will tell Fiverr about it, even if they leave a five-star review in public. It's not enough to deliver great quality services and products anymore. If your gig got de-ranked, chances are you didn't do a good enough job communicating with your buyers. This can play out in any number of ways like: Your gig description or custom offers aren't specific enough, meaning buyers quickly can misunderstand something. They might have other expectations based on your conversations or descriptions. Your communication is full of typos, bad grammar, or you have trouble with the English language in general. This can also lead to misunderstandings and frustration. You're not polite and friendly. Using a buyers name, being super-polite and ultra-friendly, does help. You don't keep your buyers updated on the progress of their orders. Buyers like to feel safe, and making sure they know what's going on and that you're working on it is important. You respond slowly to messages, revision requests and messages. Buyers want fast responses. Your service or product just isn't good enough. You deliver late or ask your buyers for more time. This should only be done in emergencies. The more you do it, the lower your satisfaction rate will be. If any of these happen to you during an order, you risk making your buyer less satisfied. Even if they leave a five-star review, they might say something entirely different to Fiverr in private. People will often feel bad for telling someone that they aren't good enough, but when they get a chance to tell Fiverr without you knowing it, believe me, they will.

No. Your activity on the forum has absolutely nothing to do with your Fiverr rank.

Indeed! If I have a longstanding buyer who is fighting a tight budget and need me to do something, I'm far more likely to budge on the budget to help them out.

Making fun of typos is now discrimination. But only if the feelings of sensitive people get hurt. If this is the way we're headed, where the forum rules are going to be dictated by over-sensitive users to soften the blow for talentless individuals, I'm actually gonna stop using it. I consider myself a nice person, but also, an honest person, even when that sometimes means I'll hurt some feelings. I'm not rude, and I truly try to help anyone I feel is worthy of my attention. I've even pointed out that I dislike the practice of constantly pointing out where people come from, and openly been against suggestions to have separate forums for people from different regions, simply because I despice racism. What matters to me is talent. Some people have it. Some people don't. I expect a professional forum environment to reflect this, and if it doesn't, my interest in using said forum will dwindle. If the spam and pointless postings here weren't enough, we are now treated to rules about "hate speech" with no clear definition, and we're expected to guess where to draw the line ourselves. If we fail, we're treated to a ban. Meanwhile, thousands of members are posting bad advice, openly discussing how to scam the platform or its buyers, posting about their 3rd order and how they now have "fans" or thanking God for their five-star review. Did someone tip the bucket of grey water during the "forum cleanup"? I'm gonna leave this great piece about being "offended".

Going after hate speech if fine, and all. I fully support it. But this forum has way bigger issues than "hate speech" (which can be defined by anyone as anything they disagree with, these days). There's topics full of stupid advice, spam, meaningless copy/paste answers, sellers openly discussing scamming the platform or buyers, and a team of moderators who aren't even deleting posts that obviously are in violation of the rules. I think I can count on one hand the number of true "hate speech" posts I've read since I started hanging out here. On the other hand, there's not enough fingers on all the humans of this planet to count the number of spam posts! So yeah. I can see the importance of stopping "hate speech". But like I said - the forum has bigger issues.

Gigs are rotated on a regular basis. Sellers who have a high level of customer satisfaction tend to rank higher, meaning you should always do everything in your power to make your buyers happy with your service. Quality is king. There are thousands of posts on the forum about gig marketing. I suggest you read some of them :)

No, it's not. In most business transactions, it's normal to have a NET date of 15 or 30 days. Some even operate with a 90 (!) day NET date. As a freelancer, you must plan to have a steady revenue stream at all times, while making sure you always have money flowing in. If you spend your earnings now, you have nothing tomorrow. Save them until you have enough for three weeks. Then you can start spending as normal, and in two weeks time, you'll have more. Being responsible with your money is essential as a freelancer. 14 days isn't "too much". You just have to take responsibility and plan for these things. The money "pending clearance" in my account isn't money I need now. Not next week. Or two weeks, even. It's money I plan to spend in a month or two! Have a buffer. ;)