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smashradio

Seller Plus Member
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Everything posted by smashradio

  1. And why should we, as business people, send possible client prospects, whom we can make a living from, to a totally unknown "newbie"? Does that seem like an intelligent business strategy? Fiverr is not in the business of charity. As sellers, we are not responsible for your success. You are. So instead of asking for handouts here on the forum, I suggest you go out there, learn about how Fiverr works, improve your skills, and tell the world all about it. Your success is in your hands. Not ours. Speaking of success (and I'm going to be using myself as an example since I'm the one responding to this) : do you think it would bring me success if I send a client your way and you end up offering a low-quality service? Do you think that client would trust me with their business in the future? Would you trust a company if they did that to you? Thanks, but no thanks.
  2. Haha, thanks! That means a lot coming from you. And I didn't spend a dime on overpriced producers. Indeed, you heard the word "pizza!" It was a theatre ad for a Norwegian pizza restaurant chain. Bazinga.
  3. This is natural. When increasing your rates, you should expect to get fewer orders, but for each order to have a higher payout overall. The goal is to do less work but still earn the same amount of money. You should be looking at this, rather than how many orders you get.
  4. It could be a browser issue. Have you tried clearing your browser cache and/or using a different browser to send the custom extra?
  5. It's normal for gigs to "re-rank" after changes has been made. You don't say when you made this change, or what you changed it from/to. Also, it would be helpful to know which metrics have gone down. If we're talking about "impressions" that might simply be the result of Fiverr's algorithm re-analyzing your gigs to determine where it belongs in the search results. If you have increased your rates, it might cause fewer buyers to buy your gig, so that's also a drop in performance. So we need a bit more information to help.
  6. There is no description showing up for that gig. So something might have happened during the save. Try writing the description in a different text editor, like Google Docs, and then paste it and save, instead of writing it directly in the box. Also, you could try to do so in a different browser. Maybe there's some issue during saving in your current browser. Also try to delete your browser cache if the problem persists, before trying again. If none of the above works you could always contact Customer Support. You can make a ticket here: https://www.fiverr.com/support_tickets/ Best of luck!
  7. You're in a very competitive niche with lots of sellers. That can make it difficult to get noticed. There are a few things you can do to help you become more visible in the search results. Have an attractive and eye-catching gig thumbnail. Get some professional photos taken and use them in the thumbnail. The buyers are looking to hire real persons. Show them who you are to create trust. Hire a professional designer for your thumbnails. Hire a professional video creator to make a gig video. Use a real human voice over. Since you're a writer, you can probably make the script yourself. Sell yourself, your services, experience and make sure to push your value proposition to encourage conversions. Your gig description has an introduction that feels a bit.. "listy"? You'll only have a couple of seconds to grab the buyers attention. Use it well. You're a Yale graduate. That's prestigious. But don't just say that you are. Make the buyer feel that you are. I actually play on a simple "fear" that many buyers of translations have: getting bad translations and loosing out on business because of it. I do this in my gig video, gig description and my communication. They aren't paying for just words, but for the translation of meaning. Of their story. Identify the needs and fears of your buyers, and use it to your advantage in your marketing efforts. Now all of this won't directly give you more impressions. But if you implement it, you'll be more visible and have a higher chance of getting sales. When you do, Fiverr will see that as a plus. My working theory is that sales lead to sales as long as you impress your buyers enough to give you positive, private feedback (that's the review only Fiverr can see). So you need to get those first sales under your belt to get started. I tend to look more at conversion rate, rather than impressions and clicks. Best of luck!
  8. This is simply not true. First of all: why are you, a seller with 0 reviews on Fiverr, giving out tips on how to succeed? You don't have any success yourself, and you're just repeating the same old lie that others told before you. To the OP – be careful when listening to tips on the forum. There's too much bad advice. Make sure you check us out before trusting us. You don't want to take advice from just anyone on the forum. They haven't gotten anywhere using their "method", so why should you? Here's why it doesn't work to "share on social media": Where are you going to share your gig to get sales? In groups with other professionals who are not interested in seeing your spam? Or in random groups with other folks who are not interested in seeing your spam? "Sharing" on social media will, at best, give you some random traffic that doesn't do anything for you and lands you 0 sales. At worst, it will make you look like just another unprofessional spammer. You should focus your efforts on Fiverr. The people interested in buying what you have to offer are here. Not on social media. Do your research, learn how Fiverr works, get good at marketing yourself or hire a professional if needed (we can't all be great designers or marketing experts, even though thousands of people pretend to be just that every day). And deliver excellent quality work to your buyers every time. Hard, honest work done by someone who is good at what they do will land you success. Spamming social media will not. P.S. I'm a top rated seller, have been here since 2014, and have never, ever, shared by gig on social media.
  9. I don't think change just for the sake of making them will help this issue. Of course, there's always room for improvement! I haven't read all of your descriptions, but they feel a bit technical and boring from what I can see. A long list of what's included is something you could discuss directly with the client. Instead, you might want to focus on your experience and your value proposition (a simple statement that explains why the buyer should pick your service). Make it sell! Also, think about the SEO of your gig. Include relevant keywords in your gig description and titles, but don't stuff them in there. Make it fit naturally. Avoid usage of emojis, unnecessary symbols and so on. They only tend to mess up the description, and you're spending valuable characters on them. Also – and this is important – avoid any grammatical mistakes, misspellings, etc. I recommend hiring a professional writer if you're a bit shaky with your English. I see that English isn't your first language, so it could help you stand out, since there are a lot of sellers from different countries on Fiverr, and most of them have descriptions full of mistakes. So it might work to turn one of those impressions into a sale. One thing you can do (and should do) is work on your English skills. They are not bad, and I can understand you, but expectations are higher in the world of business. As a potential buyer, I always look for sellers who have excellent communication skills, since it also means the chances for misunderstandings are lower. Perhaps spending a bit of time taking a course or two online can help! Also, there's no reason not to use Grammarly. It enables you to write better by fixing mistakes and provides suggestions to improve sentences while writing online. A great tool that I really recommend! While you're working on improving your skills, gigs and profile, you could also send out responses to buyer requests. Make sure to make then unique and tailored to each request. Add something at the beginning that instantly shows the buyer that you've read and understood their request, and didn't just copy/paste the response. I hope this helps!
  10. I've never been offered to do so after cancelling orders with sellers who didn't do their job properly. So I can only speak from experience, but I can't guarantee if that hasn't changed since then.
  11. This depends entirely on what the voice over demo should be used for. If it's a general, commercial demo, then it should be professionally produced so the client can hear what your voice sounds like in different commercial styles. Variety is the key here. If you don't know how to produce a professional demo yourself, hire a demo producer. It costs but since your demo is like a business card, it needs to be great. I would only go for no music in demos for things like eLearning, audiobooks and if the client asks for it. Here's my demo, if you want to check it out. Leo Commercial Demo.wav
  12. Probably it's because of your stats dropping. If you receive negative private reviews or aren't up to the standards required for promotion, you will loose your eligibility to promote them. Fiverr only wants to promote the best gigs. The only way to solve this is to look at your recent deliveries, analyze if you could have done something different, try to improve by delivering excellent quality and great support to your buyers. Maybe you'll become eligible for gig promotion again later on and get your ranking back. It doesn't drop for no reason. If you're able to, you can get Fiverr Plus. That will give you access to a Success Manager, and they can point you in the right direction on areas to improve.
  13. Being a top rated seller does not include a gurantee that you'll rank at the top. I'm a TRS myself, and even though I'm always on the 1st page, I don't always show up at the top. There are many things that could cause you to drop down in the results. The regular gig rotation being one of them. The algorithm might have decided to give some new seller a bit of time in the limelight. Rotation happens all the time and depends on a range of factors. But most likely, it's possible that you have received negative, hidden feedback. That can cause your gig rankings to drop. Your other stats, like regular negative reviews, order completion rate, response rate and so on can also affect this. The best thing you can do is to keep delivering excellent work to your buyers, always be super friendly, polite and helpful. Hopefully it will pick itself back up again soon! All the best, Leo
  14. It depends entirely on your gigs, niche, competition and your own earnings/revenue. Experiment with different budgets and analyze the results, to see what works for you. Frankly, my advertising budget is not the business of anyone on this forum.
  15. As we can only know your side of the story here on the forum, it's difficult to say what you could have done differently. It sure sounds like a difficult buyer. If the buyer is indeed at fault here, and you have delivered what was agreed upon, you could always bring the matter to an end with a mutual cancellation of the order to avoid a bad review. In normal cases, I'd say a cancellation is preferable, particularly because it avoids the negative private feedback as well. If you had any other cancellations recently, I would actually prefer the negative review, since you at least have the option to explain your side of the story. But then again, the unhappy buyer is more likely to leave a negative hidden review as well, and that can cause great harm to your profile. It's not an easy descicion. Before doing any of these things, I would actually do the following: Explain in a polite but firm way that calling you unprofessional and/or being rude to you by talking down to you is unacceptable. Move on by explaining that you want to solve this matter in the best way possible. Try to ask the buyer why they are unhappy with your work and what you can do to solve it. Never accept any form of abuse by a buyer. If the behaviour continues, report the matter to customer support, take the cancellation hit and block the buyer after you're done. There's no reason to accept this type of behaviour. Ever. Best of luck!
  16. There's a really good book, by a Norwegian writer, called "The art of saying no - with a clear conscience". Highly recommended addition to your collection of "no's" 😄
  17. Indeed. Prices have gone up and previous estimates are out the window. I anticipated rapid inflation when the feds started printing like crazy during the pandemic, so I changed my saving goals and tripled my rainy-day-savings, expecting that my buffer back then would loose at least half its purchasing power. Seems it was a smart thing to do. Better not to take any chances, so if that's what you need to do, that's what you need to do. Even so, I really hope you make it through! 12 hour shifts are no fun at all. I've done them and then some.
  18. Damn! I'm so sorry to hear about your struggles. I once told a guy on this forum that the focus should always be on putting food on the table. The basics need to come first. The guy was planning to quit his day-job for Fiverr, with very few orders under his belt. I think the same applies here: if you need to get a regular job in order to support you and your family, you should do so. At least for a while, until you land back on your feet. In this type of situation, I would probably keep doing Fiverr as well. If business is slow, that means you should be able to do both, for a while. If your Fiverr profile gets back on track and more orders start rolling in again, you could always quit the job and go back to freelancing full-time. If not, at least you'll have food on the table and a roof over your head. Like you said, it's temporary. Even so, I totally understand where you're coming from. Your situation sucks but don't give up and hang in there.
  19. I'm a man. I never ask for directions. 😄 Jokes aside, I have no problem asking for help if at first, I can't help myself. I always look for solutions myself, before asking for help. But there are times when help truly is needed. And there's nothing wrong with asking for it. My issue for a long time, was another thing related to psychology: I struggled with saying "no" to people. No to projects I didn't want to do, no to friends and family when they expected something of me that I just didn't want to do or had the energy for. Instead, I felt guilty for even thinking it, and I did what was asked of me. These days, I'm in love with the word "no". And the importance of it really can't be overstated. Being able to say "no" to more things, frees up your time, energy and love for the things that actually matter to you. Other people's expectations be damned. And being able to say "no" and feel good about it, has changed my life. No longer will I be buried in work I hate, no longer will I do that bloody dinner party just because my family expects it of me, even though I'm tired and just want to game. No longer will I accept bullying from buyers with an attitude. That's not to say you should say no just for the sake of it. This isn't about being isolated, never doing things and locking other people out. It's about not saying yes, when your inner self screams "nooooo". It's about respecting your own will, time and wishes, and making it clear to those around you that they better do so as well. If that comes across as bitter, it is, but that's a story for another day. 😄
  20. If your gigs aren't performing as they once did, you should consider the reasons why. There could be many reasons behind fewer sales, like negative hidden feedback, stats dropping and so on. I see no point in deleting your gigs. Instead, you should analyze what works and doesn't work, and try to find the reasons for the drop in sales. Keep in mind that gigs rotate in the search results, so this might simply be a case of that. You only have 11 reviews so far, meaning you haven't had many sales yet. Succeeding on Fiverr takes time and patience, and it will go up and down. As an example, I'm a Top Rated Seller. I consistently rank on the first page of search results. I've done so for years now. Yet I will have slow weeks with less orders. Other times (this week is a perfect example) I'll feel like I'm drowning in work starting monday morning, and I'll go to bed on friday totally exhausted after the amount of work I've had this week. Next week, I might just get a few orders. Spend your downtime working to improve yourself, your skills or enjoy some days with your family. And make sure to have a financial buffer for slower periods. It happens to all of us. Best of luck!
  21. All you can do is to submit the information to support, and they will forward it to customer support. Fiverr doesn't ban sellers for no reason, so if they did, they probably have reason for it. This doesn't seem fair, given the lack of information, but then again, the responsibility of knowing and following all terms set by Fiverr, lies solely on you. Unfortunately, there's not much you can do but wait, after submitting the information. If Fiverr was in the wrong, they might reopen your account. But most likely, it's gone and that's it. You've had a chance to submit your case. Probably, this information was forwarded to the Trust and Safety team, and is currently in their queue, so the support closed your ticket. You might get a separate notification if your account was to be reopened.
  22. The last time I heard about this, it was from a user who had started the test, then exited the window, then tried to restart it. That's against the rules, since you're meant to stay inside the test window during the test, to avoid cheating. I don't know if that's what happened to you, but it might be the reason. You can reach out to Fiverr support if you think this is due to a technical issue, and they might be able to look into it and reset it. You can reach out to support here: https://www.fiverr.com/support_tickets/
  23. The buyer gets the option to allow or not allow the seller to use the completed work in their live portfolio on Fiverr. If the buyer opts in to allow this, you're ok to use it (and it will show up automatically in your live portfolio when they leave a review). So that's up to the buyer. If you're ever unsure: ask. I once had a buyer who stated clearly at the beginning of the order that the project was confidential and could not be published. Due to this, I gave them a friendly reminder about this feature, so they could make sure not to allow showing the work in my live portfolio when reviewing the order. They were new to Fiverr and appreciated my due diligence. If you want to use the project outside of the automatic, live portfolio, you should always ask the buyer and make sure to get their permission. Hope this helps!
  24. 1) The buyer has three days to ask for a revision. Don't worry that it shows up as "late". As long as you delivered the original work within the deadline, this will not count towards your delivery on time stat. Fiverr knows that it can take some time to complete a revision. So you're all good on that front, but you need to follow the buyers request to the point. If anything is unclear: ask. And make sure to do it as soon as possible. It's very important to keep your buyers happy and satisfied, since the buyer satisfaction rate is a huge factor in determining your gig ranking. So keep your buyer happy and deliver the revision quickly and correctly. 2) When the buyer asks for a revision, you don't need to do anything more than to follow their instructions and/or communicating with the buyer if anything is unclear to you. Go inside the order and scroll down to the bottom. You'll see the revision request there. See screenshot below. 3) You simply need to deliver the order again. At the top right on your order page, you will see the "Deliver Now" button, just like you did when delivering the original order. Best of luck!
  25. I'm not saying this to be rude, but to try and help you understand the reality of business and to give you constructive, real criticism, that you hopefully can use to improve in the future. The first thing I noticed on your profile was the glaring breach of Fiverr terms by including your contact information on your gig thumbnail. The second thing was that your gig thumbnails are unattractive and unprofessional. Remember; you're competing against a lot of other sellers on the platform. Making sure your gigs make a great first impression is key. At the moment, your gigs don't do that. Your profile picture is also unclear and it looks like you've used a phone camera to take a picture of some old school picture or something. If you want to stand out, you need a professional profile picture. You claim in your profile description that you're a "social media advertiser" with expertise in "social media marketing". Claiming to be an expert at something you're not, is false advertising and misrepresentation of your own skills. That's not allowed on Fiverr, and it certainly won't get you any success as a seller. If you were an expert at marketing, you would be able to market your own brand, gig and profile in order to land sales. Beyond that, your profile description is full of typos, grammatical mistakes and issues. Why should I hire a marketer to help me grow my business, if the marketer can't even take care of their own profile description? You need to improve your writing skills and English skills if you want to impress anyone. It's "expert". Not "expart". An expert would know this. This is only one example of the multiple issues across your profile. You can't just launch a random gig, claiming to be an "expart" and expect the jobs to start rolling in. You need the skills to actually provide what you're selling.
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