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smashradio

Seller Plus Member
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Everything posted by smashradio

  1. Access to buyer requests improves as you level up, so you won't get access to many. But keep at it, and make sure to check back often for new ones. Just getting a few orders can start the ball rolling. If you have a satisfactory number of impressions and clicks, the problem is with your ability to convert those into sales. Again, this is about trust and selling your services. You can check out a guide I wrote about increasing conversions here:
  2. You shouldn't use the Questions section for this type of question. That's there for things that need a solution, while this is more of a conversation. Just a tip 🙂 May started out slow. But then again, I was more offline as well, since I needed a break from things. It's been picking up a bit too much as of late, so I've had to activate out-of-office mode twice in the past few weeks. I just had to stop the flow of orders, and I still have too much on my plate. Ups and downs, indeed. That's why it's so important to have tight control over your finances as a freelancer. Keep a rainy-day-fund that can support you for at least two months, but preferably for a whole year of no business. My earnings are not your business, though. 😄
  3. The ranking system is complicated. You can learn more about it here:
  4. You're in a highly competitive niche. That makes it more difficult to get started, obviously. My first impressions of your gigs based on their thumbnails, is good. Your profile descriptions aren't bad at all, either. So it's difficult to say why you haven't had any sales. Perhaps you could work more on sending out responses to buyer requests, to get a few orders under your belt? I wrote a post about responding effectively on them here: Like I said, you're in a competitive niche. Also, you're using Canva, which is a tool meant to be used by people who are not designers. Except in your Canva gig, you might want to remove any mention of it. Since "anyone" can use Canva, I think it comes across as a bit unprofessional. Another thing I instantly noticed, is that there's no real picture of you. When I'm looking for a freelancer, I'm looking for a real person. Someone I can work directly with, communicate with. Not a logo. So I'd recommend hiring a professional photographer and get yourself a great profile picture of yourself. Show that you're a real human behind the profile. It creates trust, and trust is everything, especially when you're a new seller. Best of luck!
  5. I've had the buyer insights for a good while now. It's great! I don't see how this information can in any way violate privacy laws as they stand at the moment. For privacy laws to apply, the information has to be connected to an identifiable individual. It also has to contain specific information, as I understand it. This is simply averages given that can easily be calculated by their public reviews. The number of orders they had on the platform can be considered a community stat (not so different from showing how many followers you have on Twitter). The average order amount is simply an average. It doesn't tell you what any single order amounted to. I'm pretty sure the Fiverr legal team had this in mind when setting it up. There are other freelancer platforms out there that reveal similar things and have done so for a while. Fiverr might say "Yes, this is necesssary to improve buyer/seller communication, transparancy and trust on the platform.
  6. This is most likely done automatically. You could ask Fiverr support if they have any idea why this happened. These things are often handled automatically, so it may be easy to fix! 🙂
  7. It would help to know which specific gig you're talking about. That way, we might be able to tell you why it has been moved based on which category it's in now.
  8. And why should we, as business people, send possible client prospects, whom we can make a living from, to a totally unknown "newbie"? Does that seem like an intelligent business strategy? Fiverr is not in the business of charity. As sellers, we are not responsible for your success. You are. So instead of asking for handouts here on the forum, I suggest you go out there, learn about how Fiverr works, improve your skills, and tell the world all about it. Your success is in your hands. Not ours. Speaking of success (and I'm going to be using myself as an example since I'm the one responding to this) : do you think it would bring me success if I send a client your way and you end up offering a low-quality service? Do you think that client would trust me with their business in the future? Would you trust a company if they did that to you? Thanks, but no thanks.
  9. Haha, thanks! That means a lot coming from you. And I didn't spend a dime on overpriced producers. Indeed, you heard the word "pizza!" It was a theatre ad for a Norwegian pizza restaurant chain. Bazinga.
  10. This is natural. When increasing your rates, you should expect to get fewer orders, but for each order to have a higher payout overall. The goal is to do less work but still earn the same amount of money. You should be looking at this, rather than how many orders you get.
  11. It could be a browser issue. Have you tried clearing your browser cache and/or using a different browser to send the custom extra?
  12. It's normal for gigs to "re-rank" after changes has been made. You don't say when you made this change, or what you changed it from/to. Also, it would be helpful to know which metrics have gone down. If we're talking about "impressions" that might simply be the result of Fiverr's algorithm re-analyzing your gigs to determine where it belongs in the search results. If you have increased your rates, it might cause fewer buyers to buy your gig, so that's also a drop in performance. So we need a bit more information to help.
  13. There is no description showing up for that gig. So something might have happened during the save. Try writing the description in a different text editor, like Google Docs, and then paste it and save, instead of writing it directly in the box. Also, you could try to do so in a different browser. Maybe there's some issue during saving in your current browser. Also try to delete your browser cache if the problem persists, before trying again. If none of the above works you could always contact Customer Support. You can make a ticket here: https://www.fiverr.com/support_tickets/ Best of luck!
  14. You're in a very competitive niche with lots of sellers. That can make it difficult to get noticed. There are a few things you can do to help you become more visible in the search results. Have an attractive and eye-catching gig thumbnail. Get some professional photos taken and use them in the thumbnail. The buyers are looking to hire real persons. Show them who you are to create trust. Hire a professional designer for your thumbnails. Hire a professional video creator to make a gig video. Use a real human voice over. Since you're a writer, you can probably make the script yourself. Sell yourself, your services, experience and make sure to push your value proposition to encourage conversions. Your gig description has an introduction that feels a bit.. "listy"? You'll only have a couple of seconds to grab the buyers attention. Use it well. You're a Yale graduate. That's prestigious. But don't just say that you are. Make the buyer feel that you are. I actually play on a simple "fear" that many buyers of translations have: getting bad translations and loosing out on business because of it. I do this in my gig video, gig description and my communication. They aren't paying for just words, but for the translation of meaning. Of their story. Identify the needs and fears of your buyers, and use it to your advantage in your marketing efforts. Now all of this won't directly give you more impressions. But if you implement it, you'll be more visible and have a higher chance of getting sales. When you do, Fiverr will see that as a plus. My working theory is that sales lead to sales as long as you impress your buyers enough to give you positive, private feedback (that's the review only Fiverr can see). So you need to get those first sales under your belt to get started. I tend to look more at conversion rate, rather than impressions and clicks. Best of luck!
  15. This is simply not true. First of all: why are you, a seller with 0 reviews on Fiverr, giving out tips on how to succeed? You don't have any success yourself, and you're just repeating the same old lie that others told before you. To the OP – be careful when listening to tips on the forum. There's too much bad advice. Make sure you check us out before trusting us. You don't want to take advice from just anyone on the forum. They haven't gotten anywhere using their "method", so why should you? Here's why it doesn't work to "share on social media": Where are you going to share your gig to get sales? In groups with other professionals who are not interested in seeing your spam? Or in random groups with other folks who are not interested in seeing your spam? "Sharing" on social media will, at best, give you some random traffic that doesn't do anything for you and lands you 0 sales. At worst, it will make you look like just another unprofessional spammer. You should focus your efforts on Fiverr. The people interested in buying what you have to offer are here. Not on social media. Do your research, learn how Fiverr works, get good at marketing yourself or hire a professional if needed (we can't all be great designers or marketing experts, even though thousands of people pretend to be just that every day). And deliver excellent quality work to your buyers every time. Hard, honest work done by someone who is good at what they do will land you success. Spamming social media will not. P.S. I'm a top rated seller, have been here since 2014, and have never, ever, shared by gig on social media.
  16. I don't think change just for the sake of making them will help this issue. Of course, there's always room for improvement! I haven't read all of your descriptions, but they feel a bit technical and boring from what I can see. A long list of what's included is something you could discuss directly with the client. Instead, you might want to focus on your experience and your value proposition (a simple statement that explains why the buyer should pick your service). Make it sell! Also, think about the SEO of your gig. Include relevant keywords in your gig description and titles, but don't stuff them in there. Make it fit naturally. Avoid usage of emojis, unnecessary symbols and so on. They only tend to mess up the description, and you're spending valuable characters on them. Also – and this is important – avoid any grammatical mistakes, misspellings, etc. I recommend hiring a professional writer if you're a bit shaky with your English. I see that English isn't your first language, so it could help you stand out, since there are a lot of sellers from different countries on Fiverr, and most of them have descriptions full of mistakes. So it might work to turn one of those impressions into a sale. One thing you can do (and should do) is work on your English skills. They are not bad, and I can understand you, but expectations are higher in the world of business. As a potential buyer, I always look for sellers who have excellent communication skills, since it also means the chances for misunderstandings are lower. Perhaps spending a bit of time taking a course or two online can help! Also, there's no reason not to use Grammarly. It enables you to write better by fixing mistakes and provides suggestions to improve sentences while writing online. A great tool that I really recommend! While you're working on improving your skills, gigs and profile, you could also send out responses to buyer requests. Make sure to make then unique and tailored to each request. Add something at the beginning that instantly shows the buyer that you've read and understood their request, and didn't just copy/paste the response. I hope this helps!
  17. I've never been offered to do so after cancelling orders with sellers who didn't do their job properly. So I can only speak from experience, but I can't guarantee if that hasn't changed since then.
  18. This depends entirely on what the voice over demo should be used for. If it's a general, commercial demo, then it should be professionally produced so the client can hear what your voice sounds like in different commercial styles. Variety is the key here. If you don't know how to produce a professional demo yourself, hire a demo producer. It costs but since your demo is like a business card, it needs to be great. I would only go for no music in demos for things like eLearning, audiobooks and if the client asks for it. Here's my demo, if you want to check it out. Leo Commercial Demo.wav
  19. Probably it's because of your stats dropping. If you receive negative private reviews or aren't up to the standards required for promotion, you will loose your eligibility to promote them. Fiverr only wants to promote the best gigs. The only way to solve this is to look at your recent deliveries, analyze if you could have done something different, try to improve by delivering excellent quality and great support to your buyers. Maybe you'll become eligible for gig promotion again later on and get your ranking back. It doesn't drop for no reason. If you're able to, you can get Fiverr Plus. That will give you access to a Success Manager, and they can point you in the right direction on areas to improve.
  20. Being a top rated seller does not include a gurantee that you'll rank at the top. I'm a TRS myself, and even though I'm always on the 1st page, I don't always show up at the top. There are many things that could cause you to drop down in the results. The regular gig rotation being one of them. The algorithm might have decided to give some new seller a bit of time in the limelight. Rotation happens all the time and depends on a range of factors. But most likely, it's possible that you have received negative, hidden feedback. That can cause your gig rankings to drop. Your other stats, like regular negative reviews, order completion rate, response rate and so on can also affect this. The best thing you can do is to keep delivering excellent work to your buyers, always be super friendly, polite and helpful. Hopefully it will pick itself back up again soon! All the best, Leo
  21. It depends entirely on your gigs, niche, competition and your own earnings/revenue. Experiment with different budgets and analyze the results, to see what works for you. Frankly, my advertising budget is not the business of anyone on this forum.
  22. As we can only know your side of the story here on the forum, it's difficult to say what you could have done differently. It sure sounds like a difficult buyer. If the buyer is indeed at fault here, and you have delivered what was agreed upon, you could always bring the matter to an end with a mutual cancellation of the order to avoid a bad review. In normal cases, I'd say a cancellation is preferable, particularly because it avoids the negative private feedback as well. If you had any other cancellations recently, I would actually prefer the negative review, since you at least have the option to explain your side of the story. But then again, the unhappy buyer is more likely to leave a negative hidden review as well, and that can cause great harm to your profile. It's not an easy descicion. Before doing any of these things, I would actually do the following: Explain in a polite but firm way that calling you unprofessional and/or being rude to you by talking down to you is unacceptable. Move on by explaining that you want to solve this matter in the best way possible. Try to ask the buyer why they are unhappy with your work and what you can do to solve it. Never accept any form of abuse by a buyer. If the behaviour continues, report the matter to customer support, take the cancellation hit and block the buyer after you're done. There's no reason to accept this type of behaviour. Ever. Best of luck!
  23. There's a really good book, by a Norwegian writer, called "The art of saying no - with a clear conscience". Highly recommended addition to your collection of "no's" 😄
  24. Indeed. Prices have gone up and previous estimates are out the window. I anticipated rapid inflation when the feds started printing like crazy during the pandemic, so I changed my saving goals and tripled my rainy-day-savings, expecting that my buffer back then would loose at least half its purchasing power. Seems it was a smart thing to do. Better not to take any chances, so if that's what you need to do, that's what you need to do. Even so, I really hope you make it through! 12 hour shifts are no fun at all. I've done them and then some.
  25. Damn! I'm so sorry to hear about your struggles. I once told a guy on this forum that the focus should always be on putting food on the table. The basics need to come first. The guy was planning to quit his day-job for Fiverr, with very few orders under his belt. I think the same applies here: if you need to get a regular job in order to support you and your family, you should do so. At least for a while, until you land back on your feet. In this type of situation, I would probably keep doing Fiverr as well. If business is slow, that means you should be able to do both, for a while. If your Fiverr profile gets back on track and more orders start rolling in again, you could always quit the job and go back to freelancing full-time. If not, at least you'll have food on the table and a roof over your head. Like you said, it's temporary. Even so, I totally understand where you're coming from. Your situation sucks but don't give up and hang in there.
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