Jump to content

Search the Community

Showing results for tags 'customer service'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • Welcome
    • News
    • Community Rules and Guidelines
    • Fiverr FAQ
    • New User Introductions!
  • General Discussion
    • Casual Conversations
    • Fiverr Stories
    • Super Bowl
    • COVID-19 Discussions
    • The Fiverr Experience
  • Fiverr Tips
    • Tips for Sellers
    • Tips for Buyers
  • Fiverr Questions
    • Fiverr Questions
  • Events
    • Ninetwentynine, the Fiverr Podcast
    • Webinars
  • Verticals
    • Fiverr Music & Audio
    • Logo Maker Sellers
    • Graphics & Design
    • Video & Animation
  • Product Feedback
    • Forum Feedback
    • Forum Update 2020
    • Fiverr Site Suggestions
    • Report a Bug
  • Fiverr Products
    • Fiverr Affiliates
    • Fiverr Select

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...


  • Start



About Me




Found 12 results

  1. Hello there, Please I need to know, as a virtual Assistant, how to make prospective calls for a client who is not in same country as you, and to countries not same as yours. Do you make direct calls using your phone number or is there a software or application for that? Because if I'm to use my direct phone number, the call charge rate will be too high. I anticipate response. Thanks. Best Regards.
  2. Hi As a graphic designer, I need a project to keep me busy. But the status quo I haven't received an order for 5 months. How should I get through this? Hope the world's top sellers guide me in the direction. Sincere thanks
  3. I am new to Fiverr and eager to get a job. I've been trying to get a job for a long time. But not working. I have created the GIGs. It would have been better for me to see my GIGs and arrange work ASAP. Fiverr client should check my GIGs and should arrange a job for me. I am waiting for a new job for a long time. At this moment any client should buy my GIGs. I will do the best service for my client. Please check out my GIG links down below. https://www.fiverr.com/share/xAGB2l https://www.fiverr.com/share/WN9Ral https://www.fiverr.com/share/qd2aWg
  4. Every time I have an issue with a client and contact customer support they immediately do the best they can do! Are supportive and trying to do the best for the seller. Also they give accurate information on the issue and give advice to avoid the same mistakes. So I have to say if we are honest we can’t loose nothing and fiverr is on our side! Many thanks to customer support I feel safe as seller!
  5. How to know if you are offering ( competitive) the price right for the custom orders ?
  6. A.O.A My Self Salman Khalid A Passionate Front end web developer or WordPress. I have been doing web programming for the past 4+ years. My job is to handle the front side of your website using Html, CSS, javascript, and many of the latest front-end web technologies. I can convert any UI/UX design wireframes to web code. As a front-end web developer, I made the combination of the art of design and the science of web programming into reality. My current skill set is Html, CSS, javascript, jquery, bootstrap, npm, git and GitHub. I also keep updating my skill set with the latest front-end web tools and technologies. https://www.fiverr.com/share/7GBQG1 Why I am the Best for you? Fix any Issues regarding Layout Make your Website Mobile Responsive Fix Themes and Plugin Issues Fix issues related to PHP, HTML, CSS, JavaScript Fix internal server error Customize Theme & Plugins Fix Login Issues Fix WP not sending email issue Fix WP RSS Feed errors Fix 403 Forbidden error in WP Fix WP white screen of death Fix any Issues related to Database Fix any Memory Errors Fix any Redirection Issues Admin white page Mobile-Friendly Allowed Memory PHP Fatal Theme/Plugin Broken Site Layout Login Logout
  7. Hi everyone, I’m facing a problem regarding an order, yesterday A new client send me a message for tutoring a finance subject. And he place a order of $5 per hour, which I rejected with the incomplete instructions. She said that it is just for introduction to each other. And client again place the order with instructions. I send her a link for tutoring but she send me order cancellation with out any discussion. I clearly mentioned her that I just help her in tutoring nothing else related to academic’s. What can I do not after going to dispue?
  8. My account was temporarily disabled after trying multiple times to verify it. I have sent a message to Fiver customer support for help. If at all my account is restored, will my gigs derank? Please, I'm really worried.
  9. My customer placed an order through my buyer request about 2 weeks again. I asked her several times about the task related details and whether she is satisfied by my service up till now. But she has not responded to even a single message. Plus, the order she has placed about the site is a little weird too. What should I do?
  10. Hello everyone, I hope you are doing well. I am starting to think that maybe the customer service in my account is not too good. How do you react and respond when a buyer contacts you about a project he has? As for me, I always answer their question in a timely and professional manner. But, I don't rush saying "Can I send the offer?" first because I don't like pressuring people. Is it bad if I wait for them to ask even if we already discussed the project and agree on a price? How is your customer service? Are you warm with them? Once someone told me I like to argue and fight just because his work wanted WhatsApp communication, and I did not want external communication. At this time I did not know Fiverr could allow this if it was mandatory for the work and the order was placed.
  11. Hello guys, my name is Mark. I am an IT Support that has 6 years of experience in corporate world. I am tired of being in a corporate world with all the requirements and bosses that will always power trip you. I tried freelancing by creating my first gig as an On Demand IT Support. If you know or need technical support with anything, my gig is just here. https://www.fiverr.com/share/mDlkb9. Thank you and Godbless!
  12. Hi there, I’m going to try to make this as short as possible, let me talk facts first: 7th May: I write my first ticket saying that I sent my ID verification 2 days ago and I had heard it usually took less time to validate. I was worried that my account could be suspended, and that I would lose my clients. I had started only a month ago and I had made just under 1000$ in the past 15 days. So I wrote my first ticket on this day to ask for help in advance (keep in mind Fiverr gives you 14 days to verify your ID and I still had 12 days left, I was asking for help in good time) 8th May: 11 days left until suspension. I get an email from Milos in CS (Customer Service) explaining how to verify my ID. I tell him that I have already completed the procedure, but the verification hasn’t come back yet. I offer my phone number and a facetime call to verify my ID. This is the first time I get the following answer but don’t worry, as you will be able to read later, I get it many times more: “I will need to forward this to our relevant team to be reviewed further, as soon as I get an update I will reply back in this ticket request.” From now on if you read “the default phrase” you know I am referring to that phrase. 11th May: 3 days later, 8 days left until suspension. I email Milos kindly asking for an update and telling him that I have 3 new orders for a value of 600$, telling him this is a big chunk of my monthly income and that time is running out, I cannot afford loosing clients. 13th May: 2 days later, 6 days until suspension. We now welcome Tammy from CS to the conversation; she tells me that there seems to be a problem and “the default question”: I answer Tammy’s email as kindly and patient as I can be: “Thank you, Tammy, I wait patiently for additional information. If I should take a new photo just tell me and I will.” 18th May: 5 days later, 1 day until suspension. Until now Fiverr’s CS has only answered my emails, they have never had the curtesy of informing me of any progress. I write another email to Tammy telling her I have only 1 day left to verify my ID and I end the email in a more serious note: “I please ask you to verify my account, this worries me a lot. Because of the fear of not being paid by fiver, today is the last day I will be working on my gigs in progress. I have written over 5 emails about this subject and received no solution, I will not work until my account is verified. I still offer my help to verify my account by answering a call or sending my ID and picture to someone in particular of your choosing, whatever you prefer.” That same afternoon I get a response, this time from Simon (yet again, we welcome our third CS attendee). The response is “the default phrase” 19th May: Today is the day my account was suspended… for the first time… oh yes, just keep reading. On this day I send an email to Simon summarising every single email I had sent to Milos, Tammy and now him. I stop being exaggeratingly kind, still kind, but more serious, I offer my phone number to resolve the issue at hand and I also add this phrase to my 400-word email: “After 12 days my account has finally been suspended (as I feared since day 12), you have not taken this problem seriously and now it is affecting my income, nobody can see my gig anymore and I have stopped receiving orders.” Simon answers saying they don’t offer phone support and, why not, also with “the default phrase”. 23rd May: 4 days later, 16 days since my very first email asking for help. I kindly ask Simon for an update on the progress. … we now welcome Igor to the conversation; he answers with a modified version of “the default phrase” to which I just say “thank you. I await your response”. 29th May: 6 days later, 22 days since my very first email. This is my 10th email to date, and I have not received any emails from fiver with an update in 22 days! Only “the default phrase” therefore, I say this to Igor: This is the first time I ask for the contact details for their supervisor (Milo’s, Tammy’s, Simon’s and Igor’s). Spoiler Alert: I still haven’t received it on the day I am writing this (33 days later). Milos is the one who answers! My very first CS Attendee, he basically gives me “the default phrase”. I then demand the supervisor’s contact details on that same day. Once again he gives me “the default phrase”. 30th May: 23 days since my very first email. Suddenly Milos writes his very first email that is not a response, saying he has an update. The “relevant team” has finally reactivated my account and he kindly asks me to start my ID verification process once again. I than have another 14 days to complete the ID verification. I answer on that same day happy about my account being reinstated but informing him that their ID verification page won’t let me upload the pictures. This is probably boring for you all so I will summarise the rest: 30th May – 13th June: On the following 14 days I am asked to upload a video of their ID page failing mid procedure, which I do. Oh, we also welcome Boris and Sona from Fiverr CS to the conversation. How many attendees have I gone through now? 6? I lost count. Boris and Sona give me both “the default phrase” and no help at all… result: My account is suspended once again. 14th June – 1st July: During this period we welcome, once again, somebody new, his name is Alan, at this point I don’t know if they are actually people or an AI system changing its name and giving very similar and sometimes exact copies of “the default phrase”. Funny, seems like an automated system is trying to determine if I am a real human. It has been 56 days since my first ticket. Most of those days I have lost a big chunk of my income and have spent countless hours sending exactly 17 emails (approximately 1 every 3 days). This has been my final email: I was answered by Alan, once again, with “the default phrase” and no comment whatsoever about any supervisor’s details. If you have read until this point, I thank you for your time and patience. After 7 CS attendees (Milos, Tammy, Simon, Igor, Boris, Sona and Alan), 56 days, 17 emails, countless potential clients and income lost and 1276 words written in this post, my resolve is unaffected: I ask Fiverr’s kind community: ¿Can someone give me the contact details of the CS Supervisor? Even better if someone could tag that pertinent person to this forum post, but any help at all is very much appreciated. I ask Fiverr’s lead team: ¿Why do you only give 14 days to verify a seller’s ID when your “relevant team” clearly takes longer that 56 days? I have no problem in waiting close to 2 months to verify my ID as long as you don’t suspend my account mid-way.
  • Create New...