smashradio

We've got the moves, my dear mademoiselle!

Thanks! It's a big client, for sure, but it wasn't on Fiverr. I've worked with many big clients on Fiverr over the years – and the biggest one is probably Pfizer out of the ones I've been working with – but I'm not really sure who is the "biggest" client on Fiverr, to be honest. I know more and more big ones are getting things done with Fiverr Business.

Yeah I've spoken with them as well and was interviewed by the editorial team for a blog post. Not sure if that was ever published, but yes, certainly an amazing bunch over at Editorial! I'm sure they work on promoting the best sellers, picked based on our metrics, and naturally, who becomes part of Fiverr's marketing in social media or in their blog is determined by actual humans. I was merely talking about getting picked by the system to be a part of Business in the first place, not all the other stuff that the editorial team does.

I understand that it might feel unfair. However, you did break the rules, even if it wasn't intended. When you signed up for Fiverr, I'm sure you ticked the box that said you had read and understood the rules, just like we all did. I'm also pretty sure you didn't read all of the terms on Fiverr before getting started, which is likely the reason why this happened to you. I get it. Most people don't want to spend two hours reading horribly written legalise in CAPS LOCK. Yet we tick that box and go on our merry way. That's when bad things happen. I can't say if you deserved this or if it was unfair, but clearly, Trust & Safety has made a decision to take a closer look. Unfortunately, that is a lengthy process, and it will hurt your business. There's no way around that.

Most of the gigs I found when searching for image compressions are in Graphics & Design > Image Editing > Product Image Editing. So that's probably a good fit.

Indeed. It was one thing after another, but none of them seemed to have anything to do with my actual delivery quality. But like I mentioned, I believe that part is done automatically, based on your buyer satisfaction rate. Perhaps there's some manual stuff involved as well, but for a company like Fiverr, it makes sense to automate stuff like this as much as possible, especially when they have so many metrics to base it on. We're measured by: Two private reviews per order (taking into account both the quality of your deliveries, your communication skills, the value for money and how a seller meets or exceeds expectations) Public reviews (doesn't count as much anymore) Response time Response rate Order completion rate On-time deliveries Earnings/revenue Repeat business score Seller level Average selling price Feedback during revision requests (this is pretty new, I think, and I've seen sellers being suspended from the platform due to being flagged for low-quality deliveries) And probably more metrics that I forgot to mention or don't know about. We're constantly under the the algorithms magnifying glass. This is a good thing. It keeps us on our toes, it helps match making and it separates the wheat from the chaff. More changes are coming, and Fiverr is certainly focusing heavily on quality, rather than quantity these days. A lot of sellers will hate these changes, and that's a good thing, because it means the bar is being raised. And because the buyer satisfaction rate takes so many things into account when the system hunts for feedback, it means we can no longer be just good designers, voice-overs or writers. We have to be great at creating a customer journey, too.

I'm a Top Rated Seller and part of the Fiverr Business catalog. When I was first enrolled as a seller in Business, I was already a Top Rated seller. That means I was already vetted for quality and customer care before that. I'm pretty sure Fiverr doesn't vet their Business sellers manually, at least not to any significant extent. If they went through my deliveries manually, I wouldn't know. I know they QCd the hell out of my profile when the feature rolled out for everyone. It included using my real name, having a professional profile picture, a well-written slogan, and so on. If I were to guess, I'd say the buyer satisfaction rate + generally high stats, and a well-crafted profile are requirements to become part of the business crowd. The buyer satisfaction rate is based on the private, anonymous feedback that buyers leave after an order (in two stages). I think having a very high satisfaction rate is a must to be listed on Business, so you're pretty much guaranteed to find buyers with lots of satisfied customers. The neat thing about the private reviews is that we, as sellers, can't know the details or who says what. It's completely anonymous, so the feedback is way more honest than the public reviews. I work with lots of business clients here on Fiverr. I've spoken to a few of them, and they all seem very happy with it. If you're buying a lot on Fiverr and you're tired of sellers who lie about their skills or spend too much time looking for the right talent, I'd say give it a go.

What have you done to achieve better results so far? Did you go into this thinking you could just set up a gig and the orders would start rolling in? Or did you have an actual business plan, a marketing strategy, a service in demand and the skills to offer it? It seems to be a thing these days. People are coming to Fiverr in droves, many without the skills it takes to run a business, and an attitude towards working on Fiverr that resembles how I would think of a hobby, not professional work. I'm not saying that's you. I checked out your video and your editing is ok, based on your gig video. Perhaps a bit boring, but not bad per se. Perhaps that's one of your issues. Your gig video takes a long time to "take off" and when it does, it's just stock videos edited to match music with a white font. There's no passion behind it. At least, that's not what I feel when I watch your gig video. I'm not saying this to be unkind, but to help you get on the right track, so please don't take it the wrong way. Remember: you're competing against thousands of other sellers on Fiverr, many of them with thousands of five-star reviews, top rated seller status and gig videos worthy of attention. I also noticed that you're trying to sell your services for five bucks. That's a bad idea. The algorithm prefers higher-priced gigs, and it's rare to find five dollar gigs on the first page in search. It screams of "low quality" and amateurishness. If you managed to land a client with that pricing, it would most likely be a difficult, rude and demanding Scrooge McDuck type of person. Not the type of buyer you wish to attract. You're also offering unlimited revisions. A bad idea, for similar reasons as the above mentioned pricing. Unless you want to work for free and look unprofessional, you should require payment for services rendered. We're not here to work for free. A few typos in your gig description and a profile description that needs some improvement could also be part of your problem. The way you present yourself matters. The same goes for your profile picture. People don't want to buy from a logo. They want to hire a human being. A person. A professional profile picture can go a long way when it comes to creating trust. Fiverr rewards great sellers. To do that, sellers who manage to attract buyers, get positive feedback and earn money for Fiverr are being promoted. Sellers who don't will disappear in the search results, get few impressions and be nearly invisible. Having an attractive, optimized and well-crafted gig will help attract more buyers, and in turn, help you get more impressions. Fiverr is a meritocracy. Only the best will succeed in the long run, and Fiverr is focusing heavily on quality these days. I hope this helps! 🙂

If you received a second reaction after already having received one for that specific order, I'd say this is a) a glitch or b) Trust & Safety took another look at the violation and determined that it was deserving of a different reaction. You say you contacted support and they confirmed that the reaction was for the same order as your first warning. Did you ask them if this was a glitch? Did you ask if they could remove the warning or do something about it? If customer support is unwilling to remove the restriction, I'd say chances are Trust & Safety has made a decision in the matter, which can't be overturned by customer support.

I noticed, but I'm also a copywriter/journalist for hire, and they have copywriters on there. I hope they will add VO to the platform soon, though. It's my preferred work. Just landed a job for Verifone. I'm not sure why, but even after doing this for 11 years, I'm like a kid in the candy store every time a big client comes along. I hope Togetherr can be a platform for more work like that, and less IVRs for Plumber Johson & Sons. 🤣

In voice-over, we have "commercial rights" and "broadcast rights". The commercial rights is for any business use, but not paid advertising/TV/radio and so on (this is a gross simplification but explains the main difference between the two). The seller might think something similar applies to logo design. He's of course free to do so and charge whatever he likes for his service, but I agree with you that it doesn't make sense in this case. The seller might consider the "full rights" to be a transfer of copyright, meaning you could re-sell the logo and so on. However, I would think the commercial license covers this perfectly. In the terms, ownership is described as follows: "Ownership and limitations: When purchasing a Gig on Fiverr, unless clearly stated otherwise on the Seller's Gig page/description, when the work is delivered, and subject to payment, the Buyer is granted all intellectual property rights, including but not limited to, copyright in the work delivered from the Seller, and the Seller waives any and all moral rights therein. Accordingly, the Seller expressly assigns to the Buyer the copyright in the delivered work. All transfer and assignment of intellectual property to the Buyer shall be subject to full payment for the Gig, and the delivery may not be used if payment is cancelled for any reason. For removal of doubt, in custom created work (such as art work, design work, report generation etc.), the delivered work and its copyright shall be the exclusive property of the Buyer and, upon delivery, the Seller agrees that it thereby, pursuant to these Terms of Service, assigns all right, title and interest in and to the delivered work to the Buyer. Some Gigs (including for custom created work) charge additional payments (through Gig Extras) for a Commercial Use License. This means that if you purchase the Gig for personal use, you will own all rights you require for such use, and will not need the Commercial Use License. If you intend to use it for any charge or other consideration, or for any purpose that is directly or indirectly in connection with any business, or other undertaking intended for profit, you will need to buy the Commercial Use License through a Gig Extra and will have broader rights that cover your business use." There is nothing about "full rights" in the terms, if we disregard the "broadcast rights" attached to the voice-over niche.

If you have no reviews and haven't been active for six months, I'd say your best option is to delete your current account and create a new one. The reason being that Fiverr will (at least to my knowledge) give new sellers a small boost in the beginning, to help them get going. After that you're on your own, so if you haven't managed to make any sales you'll most likely drop down in the search results. Remeber: you're only allowed one account on Fiverr, so make sure you permanently delete your old account, before creating a new one.

It depends on what you're selling, at what price, your clients, and how established you are as a seller. Pro sellers generally charge higher fees than regular sellers so the earning potential can be higher, but they also tend to get fewer orders on their pro gigs, from what I've seen. They also pay 10% commission to Fiverr, compared to 20% for regular sellers. Being a Fiverr pro means you have to be vetted for quality, not unlike a Top Rated Seller. Both have manual vetting processes. Being a Pro can certainly have advantages if you're an actual pro. A potential "downside" is that you're forced to charge a minimum rate. Whether this is a downside for you depends on the importance of your existing clients and your current rates. For example, most of my voice-over clients are used to my current rates. I have a lot of repeat clients with big projects. If I were to become a Pro in the voice-over category, I would have to charge 100 bucks instead of 20 as my minimum rate. That would cause most of my regular clients to leave since that's a considerable price increase. I could probably become a pro if I wanted to, given that I'm an established voice-over actor with many prominent clients. I also have an industry-leading blog about the sector in my language. But I've chosen not to do so. I'm already a Top Rated seller, so that has influenced my choice in the matter. Being a Fiverr pro is not the same as being a Level 1 or Level 2 seller. Those levels are for regular sellers and are automated based on your stats. Being a Pro seller is on a different level. Its manual selection, vetting process, and the difference in marketing make it its own "separate" thing. Anyone can apply for Pro, but only a small portion of those will be accepted. As a Pro seller, you're expected to be a professional in the field you're applying for. For instance, that could mean having a big following in social media (in your niche), owning a company, or having worked for recognized companies as a professional before. You're basically expected to be an established expert in your field already.

You can contact customer support and show them the evidence/explain the situation. If you're having trouble creating a ticket, you can send an e-mail to support@fiverr.com directly. I hope this helps!

Yes, you can have a succesful Fiverr business without a great profile picture. But it all depends on what you consider to be succesful. Perhaps those sellers are undervaluing themself, offering ridiculously low rates etc. For all you know, they could have increased their revenue tenfold by having a better profile picture. But of course, it depends on who you want to work with. If you're selective about your clients, projects and rates, you will find it much harder to do so if you're not putting your best foot forward, so to speak. I prefer to work with enterprise clients on larger projects. I would never be taken seriously by the freelance talent managers at these companies, if I looked like a drug criminal on a toilet or used a silly cartoon as my profile picture. You seem to know this yourself, given that you have a great profile picture. Your profile picture has this weird blue ring around it. I would probably go for a slightly darker background and remove that blue ring thingy. Your gig thumbnails could use a re-design. Less text and a sleak, modern look. You're selling in the design categories, which makes the design of your thumbnails even more important. I recommend hiring a proofreader for your gig descriptions and profile descriptions. You claim to be fluent in English, but your sentence structure and wording indicates that this is not true. Lying about your skills and qualifications does not work. For one of your flyer gigs you're using some horrible elevator music. I would change that. For another gig, you're using somber and dramatic piano music. Doesn't fit well, in my opinion. Your gym, fitness workout yoga personal trainer diet plan flyer gig has a music track that works well enough. I'd just use that for all your gig videos, and perhaps hire a voice-over actor to help with engagement in your gig videos. Please keep in mind that you're not a "pro" just because you know how to use Canva. Canva is made for people who don't know how to design. You could grow your business and skills by taking some classes and online courses in design and social media marketing. Learn.Fiverr.com is a great place to start. Thanks 😄 Yes, haha. I actually advised a female on the forum a while back. Very glamour, to say the least. She claimed it got her orders, so who am I to argue? I surely wouldn't order from a seller who feels the need to show as much cleavage as possible in order to get orders. It doesn't impress me. One should always strive for optimal results in that department. Preferably without a camera. 😂 My old photo was from a time when I was the manager of a vape shop. I looked very.. hipster. Had a proper mahogny pipe! In hindsight, this was not one of my best moments. We've all been there at some point. My worst performance must have been in my teens, when I used a profile picture where I was dressed in a bright red t-shirt and a visor hat, holding a huge Beretta and making a duckface. Your profile pic ain't that bad. If I have one critique, it would be that your background is a bit too dark. You're dark haired, so you blend into the background. Maybe it's preferable to your...morning look...? 😄 All in all, I think your picture is more than good enough. 😄

Random sharing in social media doesn't work. If you share your gig in Facebook groups that promise orders from Fiverr and so on, you will only get bad traffic at best, since all the members in these groups are sellers, just like yourself. If you share your gig in industry specific groups, it will most likely be considered spam. Sharing your gig in social media is not marketing and it mostly doesn't work! If you want to market your Fiverr business in social media, you could do things like creating a business page dedicated to your business, and market that business page via paid ads to get relevant likes and followers. You could also create a dedicated landing page, funneling leads from there to your gigs, and market that in social media using paid ads. Building an industry specific following on LinkedIn can also be a great way of marketing your skills. But avoid just sharing your gig in groups or random social media. It doesn't work. Your buyers are here, on Fiverr. You should focus on building great gigs and rising the ranks here on Fiverr by doing awesome work. Fiverr is the best marketing tool you have. Use that, instead of focusing on social media.

You can not ask anyone for their e-mail address outside of an active order, and even inside the active order, you can only do so if it's absolutely required to complete the service they have hired you for. So no, you can't ask them for that. But you can use the information in the logs and put two and two together, for example if someone with the address of johndoe @ gmail. com accessed the file, and you know that someone named johndoe92 contacted you in your inbox here on Fiverr at some point. It's easy to put two and two together. It's not a guaranteed method, but it might help you narrow down your search for the perpetrator. 🙂

This doesn't sound good. A Google Sheet is a rather specific link. Do you share it in messages only, or publically? If you're sharing it publically, anyone could have stolen it. If not, then yes, one of your competitors could have messaged you, pretending to be a seller, and have stolen your work. Naturally, I can only take your word for it. This might be helpful in determining who has been viewing your Google Sheet: https://support.google.com/docs/answer/7378739?hl=en&co=GENIE.Platform%3DDesktop If the individual who stole it was logged into their Google Account at any points, they probably left a trail for you to follow.

When you're selling on Fiverr, a good profile picture is essential. I see many sellers who look like they're using mugshots from the nearest police station. Not looking your best can quickly turn buyers away. The amateurishness of your profile picture can easily be viewed as a reflection of your abilities. When I see some of the dreadful pictures sellers upload to their profile, I think to myself: "This individual lacks a connection to reality and doesn't understand the market they're in." Trust is key In other words: If you look like a criminal who has just been arrested on drug charges, people won't trust you. Your profile picture tells a story about who you are. People instantly judge others based on looks, no matter how much we try to pretend we're "better than that." No, we're not. Your image should reflect who you are, your personality, and your professionality. It should have great lighting and be crisp and clear. Dress like you mean business. That means: No facemask. No blurry photos. Don't look angry. Don't look like you're a dangerous criminal. Dress nicely. Make sure the lighting is excellent. Natural sunlight/overcast in the late afternoon tends to work best. Avoid camera flash or overhead lights. You don't want your forehead to look like a disco ball. Choose a nice background – not your aunts' bedroom, your kitchen, an ugly road, or worse: the toilet (yes, I've seen a couple of profile pictures taken while sitting on the toilet). Make sure the background is not too bright and preferably soft colors or a nice, blurred background. No mirror selfies where you can see the camera, mirror, or camera flash (preferably no mirror selfies, period) No photos with anyone else: it should be you and you alone Focus on your face. Smile if you want to, or at least look friendly Top of your shoulders and head only. If you can, hire a pro photographer. You wouldn't hire a plumber to do your accounting, right?

An IP ban is easy to get past. Most of the time, a modem reboot is all it takes. But yes, Fiverr uses a number of techniques to stop users from registering multiple accounts. I'm sure they use cookies, IPs, device IDs, in addition to phone numbers, a database of Paypal and Payoneer accounts, ID verification and user reports to mention a few. We used to do this all the time back when I worked at an online community. Connecting the dots is usually very simple, because most people will make at least one mistake.

A few things stand out to me: You claim to be fluent in English, yet your profile description, gig descriptions and this post, clearly tells a different story. Your profile has typos, mistakes and wording a fluent person would never use. Lying about your skills does not work. You're charging five bucks. Fiverr doesn't like five-dollar gigs. It screams of low quality and no true professional would even consider working for five bucks. Take a look in your category. Not a single gig in the first few rows at five dollars: The Fiverr algorithm won't be your friend when selling for five bucks. Unlimited revisions = a bad idea. That, combined with selling for five bucks, will attract the worst buyers on the platform. It also sets you up to become the victim of buyers who will force you to work for free.

Gig position depends on your performance and relevancy to each buyer. You recently received a negative review, and that buyer probably left some negative private feedback to Fiverr as well. That will make your gig less visible on Fiverr. Fiverr only wants to promote the best sellers.

I'm gonna apply for that, for sure.

I would avoid this. It can seem intrusive to the buyer, and they might even find it to be creepy or annoying. Fiverr has a perfectly good system of reviews and feedback designed to increase trust and promote good sellers.

If you don't have a Payoneer account in your name, you should set one up. This could cause issues if Fiverr thinks you're using a false identity.