smashradio

We can't change the decision of customer support. We're just sellers like yourself. You're not saying why the buyer wanted to cancel the order in the first place. If you didn't deliver what was agreed upon and/or promised, the buyer has every right to cancel the order.

You can read more about the feature here: https://www.fiverr.com/support/articles/8392919554321

That will not help your "gig ranking". Fiverr doesn't work like that. Your gig visibility is based on your performance. I assume you need sleep like the rest of us? If so, I suggest not even trying. Keep in mind that cheating by using browser extensions or constantly refreshing the page can get you in trouble. Fiverr has systems in place to detect abnormal behavior on the platform. I'm a top rated seller with 800+ five-star reviews on Fiverr. I'm only online on Fiverr for 4-5 hours a day, when I communicate with my buyers or look through orders. I didn't get to where I am today by being online. I got here thanks to hard work, perseverance, skills, and my willingness to improve. There are no shortcuts.

Glad to hear it! Keep it up!

What have you done yourself to improve? Have you spent time learning how Fiverr works? Have you researched your niche market, your target audience and service? Did you come here with a proper business plan, or did think you could just create a gig and the buyers would start rolling in?

I'm both a Top Rated Seller and a buyer on the platform. I can tell you right away: I like buyers who are honest about their skills. You claim to be a fluent English speaker on your profile. That's clearly not true, based on your post here. You make some pretty bold claims on your profile. If you've really made "several 7-figure stores" for yourself, "sold 4 Shopify websites and made tremendous profits," and are "helping 15,000 entrepreneurs become successful", I would expect that you would manage to market yourself here on Fiverr as well. People who make "several 7-figure stores" usually have the skills to market themselves successfully.

Gigs will rotate in the search results based on relevancy and your performance. Remember that your public feedback doesn't count that much, and even buyers who leave positive ratings publically may say something entirely different in the anonymous, private review that Fiverr asks for after the order is complete. Doing a great job and impressing your buyers is crucial because it will affect your buyer satisfaction rate. Only take on jobs that you know you're good at, make sure that you communicate well with your buyers and understand their needs before starting the work, keep your buyers updated along the way, be friendly, helpful, polite, and deliver top-notch work. Doing that increases the chances of getting positive private feedback, which is way more important than public reviews. Another great tip is to under-promise and over-deliver. Exceed expectations. That said, no, spamming social media with your gigs won't help. It might give you some traffic, but it's bad traffic. You increase the risk of getting scammed, spammed, and taken advantage of. Sharing in gig sharing groups and industry groups is useless. If you want to market your gig on social media, I suggest creating a landing page that funnels people into your gig and then buying ad space on social media for that landing page. You can also create a business page on Facebook and market that, funneling leads from there to your gig. But avoid random sharing and spam. It doesn't help in the long run. Your buyers are here on Fiverr. You should focus on making your gig the best it can be and market yourself here on Fiverr. Doing great work increases the chance of positive feedback and repeat buyers. That's how you do it. There are no "tricks" and simple solutions to this; it takes time, hard work, and investment to succeed.

Sudden dips in visibility is usually caused by negative private feedback from buyers or dropping stats. Editing your gig does not effect your visibility on its own, but the changes you make might. If you improve your gig, it can have a positive effect. If you make bad edits, it might make your problem worse. It's important to have a strategy. But keep in mind that your performance matters more. You can't just trick your way to the top by using "gig seo" and the right tags: you also need to do a great job, impressing your buyers and deliver high-quality services. If you don't, your buyer satisfaction rate will drop and your gig along with it.

It depends on which one you prefer. I like Paypal for its simplicity. I can withdraw from Paypal directly to my credit card and have the money in hand 2 minutes after I hit the withdrawal button. Payoneer does this via regular bank transfers; in my experience, it takes longer. Things might have changed since I used Payoneer, but that's how it used to be. There's the Fiverr Revenue Card from Payoneer, but I'm not familiar with how that works. Both are excellent in their way, I'm sure. Paypal has terrible exchange rates, so if you're using it to convert to a different currency (USD to EUR, for instance), you'll pay more for that service with Paypal. Paypal typically charges a margin of 3.5 - 4% for this, while Payoneer is about 2%, from what I can tell. Paypal also charges more for transfers. I think it's worth it for the convenience these days, but what made me switch from Payoneer to Paypal was a bad experience, where 100 bucks suddenly "disappeared" after withdrawing from Fiverr. Fiverr said they sent the money to Payoneer, and Payoneer claimed a technical glitch was at fault. They refused to make me whole, and Fiverr wasn't at fault, so I couldn't ask them to fork up the money. After that, I put my trust in PayPal, and I haven't looked back, even though they are more expensive. This page has a comparison of both services. You might find it useful reading material before you pick a provider. https://moneytransfers.com/comparison/paypal-vs-payoneer#:~:text=The main difference between PayPal,of the mid-market rate.

What have you done to research how Fiverr works and what it takes to succeed before you came here to ask the same questions as thousands of other sellers?

Stealing does not make you a professional. Your gig description has parts stolen from at least two other sellers on Fiverr.

That doesn't answer the question @breals asked, does it?

What have you done to get orders before asking for help here on the forum? Have you read some of the guides on the forum and responses to this exact question posted already? Researched your niche, created a marketing strategy and gained the skills to back it up? Or did you just think you could come to Fiverr, set up a gig and relax while orders started rolling in?

I agree. There are other platforms and it will be impossible for Fiverr to control. But at least we as sellers now have clear instructions on what to do if we want to follow the rules. It might deter a few of the dishonest outsourcers out there, but I'm not sure how much of an effect this will have. Raising rates is the easiest way to combat this from happening. I used to get orders from video sellers all the time when I was new. They re-sold my voice-over and made a profit from it on their gigs, but refused to pay for the rights to do so. Always with a stupid excuse like "It's for a student project" or "It's for my sick mother" (yes, this one time I actually got a script for a car repair company specializing in off-road trucks, and the excuse for not buying the rights was his sick mother who needed this voice-over to be happy. After I raised by rates, I made it unprofitable to re-sell my services for these people and they probably found some other newbie they could frustrate.

Gig thumbnails: Too much text and messy designs. Your gig thumbnails should be easily read with a clean and modern design. Try to stand out from the crowd as well. Gig videos: Just silent clips with too much text and some animation. Put some effort into making professional gig videos with animations, a voice-over, and a clear marketing message. Gig description: Your gig descriptions have a weird mixture of capitalized worlds and non-capitalized words. Try to stick with one style throughout. Avoid calling people sir/madam. It will remind us of scammers/spammers and amateurs in most of the western world. In certain countries, it's considered polite in some cases, but generally, it's a clear sign that you're not used to working with westerners. It's better to avoid it. The same goes for "bro," "brother," "friend," and so on. Avoid those. Profile description: You call yourself a "Professional Full Stack Web Application Developer" yet all your gigs are for Wix. Being able to make a website on Wix has nothing to do with development, server-side tech or coding. I'm not sure if you even are a full-stack web developer because if you were, you would offer services in that category. Right? You should elevate your most relevant skills and always be truthful and honest. On that note, you're from Bangladesh, but you list the following languages: English - Fluent Faroese (Føroyskt) - Native/Bilingual German (Deutsch) - Conversational Spanish (Español) - Fluent Are you fluent in both Spanish and English, a native speaker of the Nordic language from the Faroe Islands (spoken by around 80.000 people), and conversational in German? Yet you don't seem to know any Bengali, even though you're from Bangladesh? Again, I'm asking because being honest, truthful, and transparent with your buyers about your abilities and skills is crucial to your success on Fiverr.

Then your gig performance is not very good. Not getting orders is the opposite of good. 🙃

If you're not getting orders from the gig you want to delete, it shouldn't affect your other gigs. If you are getting orders from it, it would probably affect the number of sales you get, but you say you aren't getting any. Keep in mind that any reviews from the deleted gig will disappear (it will still count towards your total star rating and number of reviews, but buyer's can no longer read those reviews.

Did you not read my post?

Spamming social media with your gigs and being "online always active fiverr" has no positive effects. It might be that buyers simply didn't want to order your gig. One of the reasons could be that you're not truthful about your English skills. You claim to be fluent on your profile, but this post, your profile description and gig descriptions clearly indicate that's not true. Lying to your buyers won't make you succeed. Perhaps the service you're offering is also too similar to everyone else, or your gigs aren't that attractive? Fiverr will market sellers who gets orders. If you don't, Fiverr has no reason to show your gig to buyers. You're in over-saturated categories. Thousands of other sellers are competing for buyers. Being unique and offering something buyers need is crucial.

50% means you cancelled half of your orders in the last 60 days. That's considered very bad. Fiverr will probably not show your gig to many buyers. Reviews have no effect on your completion rate, but completed orders has. Your completion rate is calculated as a percentage of orders you've completed in the past 60 days. This is very useful reading if you're struggling with cancellations:

That's called a Forcebrella. It uses The Force for the lightening and The Schwartz for M&M production. Jumping on the whole cat thing going on there: Got two more, but I couldn't find any pictures of them. All of them are rescue cats. Two of them just live outside (they don't like being inside) but the one in the photo (Stitch) is a cuddly boy.

This is very interesting. I translate from Norwegian to English and vice versa. I also translate from Swedish and Danish to Norwegian, but never to Swedish and Danish, since I'm not a native speaker, even though I understand the two languages perfectly fine. Sometimes, I have buyers who need a document translated to Swedish and Danish as well, but prefer to keep all their Scandinavian projects with a single seller. In those cases, I'm always 100% open about it being a different translator. In fact, that's a selling point for me in those cases: their content will only be translated by a native speaker. I'm also open with the translator about the fact that this is work for one of my clients. I know some sellers prefer to not work on outsourced projects, and I fully respect that. I assume this would be an allowed case, since the buyer knows that I'm outsourcing the other languages. I charge a small fee for quality control and management in those cases (20%) so I'm making a small profit from it, but I mainly do it to keep things simple for my buyers. On big projects (and I mainly work on highly technical/complicated and big projects) I'll always get a rate from my native Swedish and Danish business partners, before offering the work to the buyer. In this case, simplicity for the buyer, added quality control and a single contact point is the added value. I'm glad Fiverr is clearing up the use of outsourcing on the platform. This has been a point of contention for some time. If you're outsourcing, a way to notify your buyer about it while also making it appear as an advantage, is to word it correctly: "Even though I'm a professional web designer, I prefer to work with experts in different fields to achieve the best possible results for my clients. For that reason, I'm going to outsource the logo design to one of our expert partners in logo design." Even if you have the "solo image", you can still outsource, because being an expert at everything is impossible, and being able to admit that someone else will do a better job at certain things is a strength, not a weakness, and it doesn't hurt your "solopreneur" image.

Some of them will. But that's why you need a unique selling point and value proposition. Take my translation gig as an example. I charge way more than my competition. I think my rate is about double that of competing sellers. They have more orders than me, but the difference I offer is: I'm a journalist by trade with years of experience in media, content production, writing, and marketing. It dramatically affects my output. I have more time to spend on each project. Again, it affects the quality of my output because I take the time to research, correct, edit and perfect the content. I was raised in a multilingual home. I've spoken Norwegian all my life and English at home since I was six. Because of the above, the buyer can expect more than just a word-for-word translation: I make great content. Yes, my rate is higher, but if they don't understand the value of what I'm offering, I see no reason why I should work with them. Perhaps the other sellers in my category can grind through more words in a day, but I'm here for when the buyer needs impeccable results. I also deal with more complex content; for instance, I just translated a document covering the maintenance of satellite LIDAR atmospheric measurement equipment for a subcontractor to NASA. That's a translation job you send to the guy who will read books on the subject to understand the concept before he starts translating, and not to the McDonald's employee doing translations at night while watching Netflix. So what's your value proposition? What makes you unique and different from those top-rated sellers with 80 jobs in their queue at half the rate? Immediately, I can think of a few ideas: A single point of contact: the guy you're chatting with is the same guy editing your video. You personally take the time to understand each client, their needs, customers, and marketing strategy Because you charge a premium, you take on fewer projects, meaning more attention is given to each client Those are just a few ideas for value propositions that align well with a higher rate. Only you can decide if they are true or not and to what extent, but it all depends on your business model, type of work, and strategy. So you have to think about this for yourself. I see you work mostly with streamers. Perhaps you could try to get a famous streamer on your client list? Having worked with "big names" is something you can use to sell more expensive services.

I suggest you read the thousands of replies to this very question already on the forum, and some of the excellent guides written by experienced sellers, before you post your question on the board.

Even though I understand your pain (I'm a freelancer as well, and this would annoy me too!) there's nothing Fiverr can do about it. The problem is with the payment providers. Chargebacks as a service is the problem here. Payment providers offer this to their clients, and it's causing a lot of problems for a lot of businesses out there. What I would do in such a case (after cursing a few times, taking a walk to calm down and think logically about this) is to start figuring out if the buyer is still using your delivery. If so, that's a violation of copyright law in most cases, as the transfer of rights is subject to payment for the delivery in full. If they're still using my delivery, I'd hire a lawyer and take them to court if I had to.