melanielm

(Emmaki, thank you for the last webinar transcript and sharing shots of the slides for this one. Definitely helps me!) I'm curious about the Buyer Diversity thing. What does that really mean? "Tailor assessments to accommodate the unique characteristics, patterns, and preferences of diverse buyers." This says nothing. Do buyers from different countries matter (Surely not!). Buyers at different price points? Those who do one-off orders vs. subscriptions? Those who order different services from various sellers on the whole platform? There is no actual, usable information about what any of this means. I'd get a serious hit to my "Client Satisfaction" and "Value for the Money" scores if I wrote this much fluff in the content I deliver.

Thank you, Frank. I was a bit upset seeing that thread closed after another nontransparent 'explanation'. Regarding the fake-order cancellations: I and a couple other people have received matching answers from Customer Service saying it's a known issue that they're working on before the March 14th update.

Buyer Requests haven't existed here for more than a year.

Just jumping in to say the same thing happened to me (not quite as many- yikes), and I pointed it out to CS as well and received basically the same answer. It's a known issue that they're working to fix. Check back with the March score. So, at least they're on the same page with this detail... hopefully.

I had one relatively inactive gig change to a -- from a score of 9. However, the gig with the Customer Support approved cancellations (which were supposed to have no impact on my rating AND that I contacted customer support about yesterday (with proof) to make sure) are still having a 'severe negative impact' on that gig's score. So... instead of doing what they said they would and fixing the cancellation issue, they left it and took away one of my other higher gig scores. Well, a year or two ago, I had to pause all my gigs because I had to have serious emergency surgery. Unfortunately, that didn't stop the orders I already had and I couldn't cancel them without buyer permission, so I actually had to do Fiverr work in the hospital. There are many good reasons to pause a gig. We've always been 'punished' for doing so. Instead of just falling out of the 'rankings' for a while, now it appears it will affect our overall score. ETA -- The confusion, conflicting information, and false claims of transparency are the real problems, I feel. If they'd just answer questions we would all have an actual chance to improve things. You'd think Fiverr would want that! They'd make more money, too.

You won't get penalized for asking a potential buyer for more information. If they end up being a spammer/scammer, you can report them after you get that information. Unfortunately, it sounds like a scammer, but you never know! Good luck.

I sent some evidence of this to customer support and received this: "Additionally, we are aware of the issue of cancellations rectified by Customer Support affecting success scores. We recognize this oversight and are actively working to resolve it before the transition period concludes on March 14. We will keep you informed of any updates." So... perhaps they will fix this before March. Another mystery.

We get penalized for using Customer Support for help with unreasonable buyers? Is the reason for contacting support manually assessed or is this part of the algorithm that automatically ticks the 'conflict' box and brings our score down? For example, I've had to contact CS multiple times to have cancellations removed when the buyer never filled out requirements. Do those work against me now (or will things like that in the future)?

@KeshaSo, the official word is that we should never delete a gig or open a new one because it could damage our score. We can pause ones, but if we launch a new one, it will bring our overall score down automatically because it does not have a history and therefore will not have a high score. That's what you're saying here, yes? Noted. I'll never open another gig again. (Sigh!)

EXACTLY. This is so incredibly opaque it makes Vanta Black look translucent by comparison. The number of high-ranking, high-value sellers I see getting demoted or penalized with this new system is wild. Doesn't Fiverr want to make money? Why mark down top earners??

Good, because otherwise it is completely unfair. But we have no way of knowing what they are or how they're weighted, which completely destroys any claims of "improved transparency." When you add 50 new things to the opaqueness of a score, the score doesn't become more transparent. This feels so disingenuous and blatantly false. The explanations here: https://www.fiverr.com/cp/success-score-explained are just the same 'do good work' stuff that's always been in the help pages. HOW does Fiverr know if we've communicated effectively, for example. How do you determine if we needed to ask questions of the buyer or not? Does NOT offering a Zoom call penalize us? (It better not, as that is blatantly discriminatory against people with disabilities who cannot offer such things at all!) If we don't share progress along the way, are we penalized? That simply isn't needed for quick, simple orders. I could go on... and on... None of this is more transparent.

Re: the 2 year assumed range affecting the ratings. It has to be longer than that, because one of my gigs got a 'severe negative impact' (or whatever the words were) for cancellations. The only cancellation I had on that gig was in 2019, which was 5 years ago. So, it appears to be lifetime from my perspective.

Same exact thing happened to me. I also got a 'strong negative' on a gig that has only 5-stars and one 4.5-star back in 2019. Bad private reviews from satisfied buyers? Odd. I commented in another thread.... this *really* isn't any more transparent than anything was before. Just more stressful.

Lifetime. I have one gig that doesn't get a lot of action. It has the lowest score and 'Strong Negative Impact' for cancelled orders. That gig had one cancelled order over two years ago and the rest completed successfully. So, that one cancellation (which is a higher percentage than it would be in more popular gigs) affected my Gig Score. I'm completely mystified by a "Strong Negative Impact" on one of my gigs for Client Satisfaction that has ONLY received 5 stars and one 4.5 star way back in 2019. What is the problem? This certainly isn't any more transparent than it used to be.

If the order was placed properly through Fiverr, and you delivered it correctly on the order page, it should automatically complete in 3 days. You will get paid 14 days later. If you delivered through the Inbox without an actual gig order in place, you were scammed. You can find information about how to create a gig in the Help files at the bottom of the page. You don't 'make an offer' anywhere.

It's against the TOS to offer academic assignment writing, so you probably don't want to find clients for that. You'll get your account banned.

You failed to read the Terms of Service and thus fell for a scam. You are now allowed to give your email address to buyers or sellers, and no transactions should take place off the Fiverr platform. All orders and payments occur here on the Fiverr site.

What does the Terms of Service say? You are required to read and understand it. (Hint... we're not allowed to take business off the Fiverr platform. Therefore, you can't share your email address.)

The instance someone mentions Telegram or sends you a link for it, report them as spam and move on.

Of course it's not legit. You don't have to give anyone your card details to work! It's also against Fiverr TOS to take business or pay off the platform. Report this person and move on.

Yikes. I'd curse here, but I don't think it's allowed (or professional). This is frightening and obviously a HUGE error.

I'm an intention alchemist. I transform thoughts, plans, strategies, and desires into written content.

Just imagine how rich we'd all be if we got paid every time a company showed us an advertisement! I'd turn off my ad blocker immediately.

If my single one-star review from 9 years ago affects me now, I'll be quite irate.

I've poked around, and can't figure out where to put FAQs on my actual profile. Can someone help? On the gigs, yes... I have those, but not on my profile.