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melanielm

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Everything posted by melanielm

  1. melanielm
    You won't get penalized for asking a potential buyer for more information. If they end up being a spammer/scammer, you can report them after you get that information. Unfortunately, it sounds like a scammer, but you never know! Good luck.
  2. melanielm
    I sent some evidence of this to customer support and received this: "Additionally, we are aware of the issue of cancellations rectified by Customer Support affecting success scores. We recognize this oversight and are actively working to resolve it before the transition period concludes on March 14. We will keep you informed of any updates." So... perhaps they will fix this before March. Another mystery.
  3. melanielm
    We get penalized for using Customer Support for help with unreasonable buyers? Is the reason for contacting support manually assessed or is this part of the algorithm that automatically ticks the 'conflict' box and brings our score down? For example, I've had to contact CS multiple times to have cancellations removed when the buyer never filled out requirements. Do those work against me now (or will things like that in the future)?
  4. melanielm
    @KeshaSo, the official word is that we should never delete a gig or open a new one because it could damage our score. We can pause ones, but if we launch a new one, it will bring our overall score down automatically because it does not have a history and therefore will not have a high score. That's what you're saying here, yes? Noted. I'll never open another gig again. (Sigh!)
  5. melanielm
    EXACTLY. This is so incredibly opaque it makes Vanta Black look translucent by comparison. The number of high-ranking, high-value sellers I see getting demoted or penalized with this new system is wild. Doesn't Fiverr want to make money? Why mark down top earners??
  6. melanielm
    Good, because otherwise it is completely unfair. But we have no way of knowing what they are or how they're weighted, which completely destroys any claims of "improved transparency." When you add 50 new things to the opaqueness of a score, the score doesn't become more transparent. This feels so disingenuous and blatantly false. The explanations here: https://www.fiverr.com/cp/success-score-explained are just the same 'do good work' stuff that's always been in the help pages. HOW does Fiverr know if we've communicated effectively, for example. How do you determine if we needed to ask questions of the buyer or not? Does NOT offering a Zoom call penalize us? (It better not, as that is blatantly discriminatory against people with disabilities who cannot offer such things at all!) If we don't share progress along the way, are we penalized? That simply isn't needed for quick, simple orders. I could go on... and on... None of this is more transparent.
  7. melanielm
    Re: the 2 year assumed range affecting the ratings. It has to be longer than that, because one of my gigs got a 'severe negative impact' (or whatever the words were) for cancellations. The only cancellation I had on that gig was in 2019, which was 5 years ago. So, it appears to be lifetime from my perspective.
  8. melanielm
    Same exact thing happened to me. I also got a 'strong negative' on a gig that has only 5-stars and one 4.5-star back in 2019. Bad private reviews from satisfied buyers? Odd. I commented in another thread.... this *really* isn't any more transparent than anything was before. Just more stressful.
  9. melanielm
    Lifetime. I have one gig that doesn't get a lot of action. It has the lowest score and 'Strong Negative Impact' for cancelled orders. That gig had one cancelled order over two years ago and the rest completed successfully. So, that one cancellation (which is a higher percentage than it would be in more popular gigs) affected my Gig Score. I'm completely mystified by a "Strong Negative Impact" on one of my gigs for Client Satisfaction that has ONLY received 5 stars and one 4.5 star way back in 2019. What is the problem? This certainly isn't any more transparent than it used to be.
  10. melanielm
    If the order was placed properly through Fiverr, and you delivered it correctly on the order page, it should automatically complete in 3 days. You will get paid 14 days later. If you delivered through the Inbox without an actual gig order in place, you were scammed. You can find information about how to create a gig in the Help files at the bottom of the page. You don't 'make an offer' anywhere.
  11. melanielm
    It's against the TOS to offer academic assignment writing, so you probably don't want to find clients for that. You'll get your account banned.
  12. melanielm
    You failed to read the Terms of Service and thus fell for a scam. You are now allowed to give your email address to buyers or sellers, and no transactions should take place off the Fiverr platform. All orders and payments occur here on the Fiverr site.
  13. melanielm
    What does the Terms of Service say? You are required to read and understand it. (Hint... we're not allowed to take business off the Fiverr platform. Therefore, you can't share your email address.)
  14. melanielm
    The instance someone mentions Telegram or sends you a link for it, report them as spam and move on.
  15. melanielm
    Of course it's not legit. You don't have to give anyone your card details to work! It's also against Fiverr TOS to take business or pay off the platform. Report this person and move on.
  16. melanielm
    Yikes. I'd curse here, but I don't think it's allowed (or professional). This is frightening and obviously a HUGE error.
  17. melanielm
    I'm an intention alchemist. I transform thoughts, plans, strategies, and desires into written content.
  18. melanielm
    Just imagine how rich we'd all be if we got paid every time a company showed us an advertisement! I'd turn off my ad blocker immediately.
  19. melanielm
    If my single one-star review from 9 years ago affects me now, I'll be quite irate.
  20. melanielm
    I've poked around, and can't figure out where to put FAQs on my actual profile. Can someone help? On the gigs, yes... I have those, but not on my profile.
  21. melanielm
    The entire content creation (writing, editing, graphics, etc.) industry has changed drastically with the advent of cheap and simple generative AI. Whether it's a good idea or not, former buyers really like the option to get content or assistance for free. They don't all yet understand the issues with leaning on a program instead of skilled professionals. To be honest, AI sufficiently serves some of their needs well enough, and it is only going to get better. This is a huge disruption, and we have to adapt if we want to survive.
  22. melanielm
    You're allowed to have one. This rule hasn't changed. If you have more than one, you are breaking TOS and Fiverr can ban you from the site.
  23. melanielm
    If a high 'value for money' score supposedly signals the seller to raise their prices, and they do, the 'value for the money' score will then drop... so Fiverr is penalizing people for making more money? There is no way I'd consider raising my prices now! At this point, it's difficult to get upset at this stuff anymore. I feel a lot like a did at the end of my disastrous marriage: apathetic and depressed.
  24. melanielm
    Yes. If you are able to deliver multiple professional services, you can offer them all here.
  25. melanielm
    Social media posting spam never works. It's annoying and highly unprofessional. Building an off-Fiverr brand platform that includes a social media presence as part of the marketing efforts absolutely will help. The thing is, that takes a lot more than reading 500 posts that say "post on social media" alongside gems like "stay online 24/7," etc. Many sellers won't put in the effort to learn the difference between spam and effective marketing.
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