Buyer want to cancel the order after receiving the complete design.

[shanzapervez]

Hi there, 

The buyer ordered a double-sided flyer for his dental services. I designed two samples for him to choose one. Both of the designs were according to his instructions and brand identity. He liked the second design and asked me to do a few simple revisions, I delivered the order again with revised flyers now he is back after 40 days asking me to cancel the order. What should I do? 

[shanzapervez]

Please someone help. Suggest to me what should I do now. It is so frustrating. 

[jones4k]

Sorry to hear that. Did they tell you reason?

[imagination7413]

Was a reason 'why' provide? 

Have you reached out to Fiverr Support yet?

[aishdesigner]

Contact customer support and discuss this issue. 

 

[shanzapervez]

4 minutes ago, imagination7413 said:

Was a reason 'why' provide? 

Have you reached out to Fiverr Support yet?

No, I have not contacted Fiverr support yet. He just said I want to cancel the order, it wasted my time. 

 

[shanzapervez]

1 minute ago, aishdesigner said:

Contact customer support and discuss this issue. 

 

I am waiting for his response. I told him that I can not cancel the order, I put time and effort into the project.  

[shanzapervez]

7 minutes ago, jones4k said:

Sorry to hear that. Did they tell you reason?

He requested a revision about a small change and I edited the flyer. I made those changes, but he is now saying it wasted his time, please cancel the order. I am going to make another version of his request edit and going to deliver him again. 

[aishdesigner]

33 minutes ago, shanzapervez said:

I am waiting for his response. I told him that I can not cancel the order, I put time and effort into the project.  

In addition, you should also mention a refund policy on your services (FAQs). It will help you in dealing future requests. Buyer satisfaction should be first priority. It will also help buyers to set "expectations" that when they can ask for refund and under which conditions refunds is not possible. 

Edited July 19, 2023 by aishdesigner

[shanzapervez]

2 minutes ago, aishdesigner said:

In addition, you should also mention a refund policy on your services (FAQs). It will help you in dealing future requests. Buyer satisfaction should be first priority. It will also help buyers to set "expectations" that when they can ask for refund and under what conditions refunds is not possible. 

Yeah, you are right. Will update my FAQs. thank you

[shanzapervez]

can someone please guide me on how should i contact Fiverr support? Just in case I needed to. I have never contacted them before. 

[imagination7413]

https://www.fiverr.com/support_tickets/ or support@fiverr.com

Edit: Also, read the Terms of Service.

https://community.fiverr.com/forums/topic/302912-before-you-agree-to-cancel/

Edited July 19, 2023 by imagination7413

[donnovan86]

3 hours ago, shanzapervez said:

back after 40 days asking me to cancel the order

So is the order complete? Or is it in revision mode? 

[shanzapervez]

12 hours ago, donnovan86 said:

So is the order complete? Or is it in revision mode? 

The order is in revision mode. 

[shanzapervez]

Update: The buyer said, if you can do extra work under this order and price, design another brochure, I will not cancel the order.  It means I have to do more work for him to avoid cancellation. Should I accept his offer?  

[joshyotieno]

27 minutes ago, shanzapervez said:

Update: The buyer said, if you can do extra work under this order and price, design another brochure, I will not cancel the order.  It means I have to do more work for him to avoid cancellation. Should I accept his offer?  

Contact Customer Support, explain your situation, and attach a screenshot of that conversation. Where the client told you to do free work.

[zohurulhaq]

I think you should be to share this issue with fiverr support.

[jones4k]

Too sad. Just do what they say to protect your account. 

1 hour ago, shanzapervez said:

Update: The buyer said, if you can do extra work under this order and price, design another brochure, I will not cancel the order.  It means I have to do more work for him to avoid cancellation. Should I accept his offer?  

 

[dev_mh]

I hope you will get some idea from this discussion,

 

[donnovan86]

2 hours ago, shanzapervez said:

Update: The buyer said, if you can do extra work under this order and price, design another brochure, I will not cancel the order.  It means I have to do more work for him to avoid cancellation. Should I accept his offer?  

It depends on you and if you want to perform the extra work, how much it takes, etc. 

[rajibbarua_exp]

its very sad to hear.

[shahidfreelanc]

2 hours ago, shanzapervez said:

The buyer said, if you can do extra work under this order and price, design another brochure,

That means the buyer wants to free work from you. It's dishonesty. I think You contact immediately Fiverr support team.

[kawsar_log]

It seems the buyer is not an honest person, This is happening to me a lot of times, you should tell him NO, if he tries to say anything then you should block him!

[shanzapervez]

Buyer responded back after 87 days and asked for a new brochure design. I contacted customer support and they helped me to communicate with the buyer and now he is asking for extra work. Should i do the extra work and complete the order but there is no certainty that buyer will give ma good review. Should i go with the order cancellation? 

[syedalhajuddin]

Please contact to fiverr's help center for assistant.

[showeb_]

Contact with fiverr support with prove.