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  1. They simply said the gigs “rotate” automatically. This has happened to me before. It seems like just when you get a decent run going, they pull the rug out from under you by shoving your listing to the bottom of the pile. It makes no sense to me. But Fiverr never really does. They constantly seem to know how to frustrate their sellers.
  2. Though I haven’t adjusted my rates, I also noticed a recent drastic drop in my clicks and impressions. I even reached out to the Fiverr Team to see if there was some internal issue happening, but they didn’t cite any problems. It’s very strange.
  3. Consider yourself lucky, I guess. For me they have always been useless, annoying and highly unprofessional.
  4. Exactly. Or, at the very least, make a legitimate attempt to resolve the issue. I don’t need anyone to link me to their rules of engagement. I can read. Sometimes the issues are more involved and don’t fit neatly into the parameters of their sacred regulations. For the money they skim they should be willing to actually help out when it is requested.
  5. It’s truly not even the point that something happened. It’s more that if and when something happens, I have never received any support from Fiverr. Again and again. I just don’t understand this mode of behavior. Why aggravate your sellers? Why not offer professional and personalized assistance? Perhaps they are not schooled in this type of responsiveness. They sure know how to take our money, though.
  6. Well, I always initiate my request for help with a calm and thorough explanation of the issue. To this I’ve always been met with a boilerplate reply that seemingly ignores any personal questions and makes no attempt to resolve the problem at all. Their stock reply seems to be, “that’s how our system works. There’s nothing we can do about it.” I then try to curtail my frustration. However, they do not make it easy.
  7. Why, why, why is it so hard to actually get ANY customer support from the Fiverr CS Team? In the many years I have been a seller on Fiverr, if ever an issue comes up, I would reach out in hopes of receiving a shred of assistance. NEVER HAPPENS. All they ever do is send a robotic reply about their so-called system’s rules or some other nonsense that is ALWAYS slanted toward the buyers. Why bother having a Customer Support team if they offer nothing but stock replies and no personal service whatsoever. Maybe it’s just me, but, they honestly suck.
  8. They don’t seem to have much of ANY useful information. Not sure what they actually do…
  9. When, when, when and when is this so-called “second phase” going to be in effect??? And WHEN are your Customer Support Team Members going to be let in on it? I have been in a long-winded and going-nowhere-fast back and forth with them about Fiverr’s HORRIBLE current review policy and NEVER ONCE did they speak of this phase. Instead they default to their stock answer: Sorry, but there’s nothing we can do to help. SO. COMPLETELY. FRUSTRATING.
  10. I’m not sure. The admins may seem to be “nice” but when I’ve ever had a problem with a buyer, the admins have “nicely” told me basically “tough luck.” Hopefully you will have a different experience.
  11. Good luck! Admin isn’t always very equitable. Especially to the seller. I hope you receive some satisfaction.
  12. So sorry this happened to you. Some buyers are simply mean. I’ve dealt with a few of those in the past. Unfortunately Fiverr’s Cust Svc probably won’t be of my help. They never have been with me. I hope this gets ironed out for you.
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