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Found 6 results

  1. I need to stop my Gigs from showing up on the search. All Sellers do when they're overwhelmed with too many Orders, or when they're busy for any other reason. So, I tried the "Unavailable" feature. The result ... complete frustration. First, let me explain what this feature did: 1- It stopped my Gigs from showing on up on the search, which is what I wanted (Good). 2- Listen to this, I sent a Custom Offer to one of my regular clients but he couldn't accept it. Why? The following message showed up to him, "This Seller is Unavailable and isn't accepting any Orders at the moment". Even though I (The Seller) am the one who sent the Custom Offer. (Well, it's an understandable bug. They just blocked all Orders without making an exception for Custom Offers.) 3- Here, the comedy begins. I found out that I can normally send messages on the chat but I can't receive them. And when I say can't, I mean that Fiverr automatically deletes messages sent to me by Buyers. (Absurd) So, when a Buyer sends me a message, he faces no problems. But once he closes the chat and reopens it, he won't find the messages he just sent. The problem is that most Buyers won't reopen the chat and will assume that I'm ignoring them. Think about it, what would my clients think when they text me and get no response, without noticing that I didn't receive their messages?! - And here is another comedic part. When I was setting my account as "Unavailable", there was a checkbox stating, "Enable new Buyers on Fiverr to contact me". It doesn't make any sense, how can new Buyers contact me while they even can't find my Gigs in the search? Isn't hiding Gigs from the search the purpose of being Unavailable? As frustrated as I was, I came to the forums to look for a solution. Only to find several topics posted under different sections (Fiverr Questions/Report Bugs/Suggestion) having the same problem that I'm facing. Here is some of them, Before, there was a feature called "Out of office". When we activated it, our Gigs no longer appeared to Buyers while we could use all of Fiverr's features. WE COULD USE THE CHAT NORMALLY, and we could send Custom Offers to only receive the Orders that we could (or want to) complete. But now all we have is the stupid "Unavailable" feature. To summarize, the "Unavailable" feature is useless. We need a feature that hides our Gigs while allowing us to keep our regular clients and receive messages from them.
  2. Greetings, have this ever happened to you guys? In my case, I configured that I will not available because of holiday until 30 June 2022. The system said that I will not receive any order or new message until 30 June. But it turn out this feature is bugging. I'm still receiving order and message and it caused my average reply time to 5 days as in the picture. Can someone help me please because I'm new user and I didn't expect this feature has bugs. Now it leaving a bad reply history on my profile. Thank you in advance.
  3. Hi guys! Hope everyone is safe and healthy. I'm wondering if anyone can give me some advice here. So I've been selling on Fiverr since 2015. Over the years, I've used vacation mode/out of office mode/availability mode...all the different names they've had for it. I used to use it every weekend. Then, back in March 2021, I used it for one weekend and then subsequently vanished from search results for over 10 weeks. I applied for Fiverr Pro back then and got approved (crazy how my gigs "weren't good enough" to show in search results but then I get approved for Fiverr Pro LOL) and I was back in search within days of becoming Fiverr Pro. Obviously, when this happened, I vowed never to use OOO again. But now, I'm burnt out beyond belief. All I do is work, and I have no time for my family and daughter. My inability to use OOO is ruining my personal life. I want to test the mode again because I've heard they've made changes to it, so it doesn't unjustly affect your ranking. Does anyone know if this is true? I mean, we can't be expected to work non-stop without a break for years on end. I'm grateful for all the work, but I'm also losing my sanity. I'm a TRS with 15,000 completed orders and almost 10,000 5-star reviews. Back when I vanished from search, I contacted Fiverr support incessantly and they insisted they couldn't help me because "showing up in search isn't guaranteed". But I mean, when you search "Copywriting", I have always been in the top row from day one (until I used OOO). Anyway, so I'm scared of vanishing from search again, but I'm also on the verge of a mental breakdown LOL. Has anyone used OOO lately with success...? All I want is a day or two off to recharge my batteries, and - of course - one would need to activate OOO about a week before your planned time off to slow down the order-train in advance. Sigh. Thanks so much in advance for any advice anyone can offer. @frank_dI know this is something you've discussed in the past, if you have any advice here. Much love to all.
  4. Hey guys i recently went out of office due to work load but when i came back i'm not seeing my gig anywhere. When i check my gig status at https://www.fiverr.com/support_tickets/selling-on-fiverr/gigs/gig-status?gigId=240621926 it says out of office but i've made my self available 😞 please help anyone
  5. Hi. Please tell me, can I receive messages and offers from my regular customers in conversation if I clicked the "Set Availability" button? And will my clients whom I have already corresponded before see messages with if I send them a message or a custom offer in "Set Availability" mode? Thanks
  6. I have time and again been ducked in levels because my response rate goes down over the weekends. Having a set your work time option, to either days, or times during days, with autoresponder after working hours are over, plus a weekend autoresponder you can switch on/off would help alleviate this annoying portion of the review process.
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