Search the Community
Showing results for tags 'availability'.
I need to stop my Gigs from showing up on the search. All Sellers do when they're overwhelmed with too many Orders, or when they're busy for any other reason. So, I tried the "Unavailable" feature. The result ... complete frustration. First, let me explain what this feature did: 1- It stopped my Gigs from showing on up on the search, which is what I wanted (Good). 2- Listen to this, I sent a Custom Offer to one of my regular clients but he couldn't accept it. Why? The following message showed up to him, "This Seller is Unavailable and isn't accepting any Orders at the moment". Even though I (The Seller) am the one who sent the Custom Offer. (Well, it's an understandable bug. They just blocked all Orders without making an exception for Custom Offers.) 3- Here, the comedy begins. I found out that I can normally send messages on the chat but I can't receive them. And when I say can't, I mean that Fiverr automatically deletes messages sent to me by Buyers. (Absurd) So, when a Buyer sends me a message, he faces no problems. But once he closes the chat and reopens it, he won't find the messages he just sent. The problem is that most Buyers won't reopen the chat and will assume that I'm ignoring them. Think about it, what would my clients think when they text me and get no response, without noticing that I didn't receive their messages?! - And here is another comedic part. When I was setting my account as "Unavailable", there was a checkbox stating, "Enable new Buyers on Fiverr to contact me". It doesn't make any sense, how can new Buyers contact me while they even can't find my Gigs in the search? Isn't hiding Gigs from the search the purpose of being Unavailable? As frustrated as I was, I came to the forums to look for a solution. Only to find several topics posted under different sections (Fiverr Questions/Report Bugs/Suggestion) having the same problem that I'm facing. Here is some of them, Before, there was a feature called "Out of office". When we activated it, our Gigs no longer appeared to Buyers while we could use all of Fiverr's features. WE COULD USE THE CHAT NORMALLY, and we could send Custom Offers to only receive the Orders that we could (or want to) complete. But now all we have is the stupid "Unavailable" feature. To summarize, the "Unavailable" feature is useless. We need a feature that hides our Gigs while allowing us to keep our regular clients and receive messages from them.
I have time and again been ducked in levels because my response rate goes down over the weekends. Having a set your work time option, to either days, or times during days, with autoresponder after working hours are over, plus a weekend autoresponder you can switch on/off would help alleviate this annoying portion of the review process.
Hi. Please tell me, can I receive messages and offers from my regular customers in conversation if I clicked the "Set Availability" button? And will my clients whom I have already corresponded before see messages with if I send them a message or a custom offer in "Set Availability" mode? Thanks