Important Update: Some canceled orders now qualify for buyer reviews

[lalumiere]

On 6/21/2023 at 5:09 PM, nicks_voice said:

Do we have an update on if this was rolled out? Anyone experience reviews after cancellations?

Not on cancellation but I am already painfully experiencing the effects of the changes.

I have 101 five-star ratings and 1 one-star rating, left a year ago by a buyer who was kindly refused to be given a project for free.
Now, after this change from last week, my ratings suddenly are showing 4.8 (based on just this one angry one-star 'revenge' out of 101 positive ones) and I had not received even one order since then. Not even one. I was an active seller, often had to make myself unavailable because I was constantly overbooked. Not a single order since the change was implemented. So these are the first effects...

[donnovan86]

28 minutes ago, lalumiere said:

So these are the first effects...

The cancellation changes were not implemented. Fiverr sent a forum message stating they are taking this back to the drawing board. 

[elitedesignuk]

On 6/27/2023 at 12:25 PM, donnovan86 said:

The cancellation changes were not implemented. Fiverr sent a forum message stating they are taking this back to the drawing board. 

Well - that's great news and more importantly it shows that on some level Fiverr does care what we think and will listen.....besides that - while I am sure that their intention was good - it was poorly thought out.....

Let's all hope that they can come up with a plan that achieves their intended goals in way that is fair to both parties and doesn't enable bad actors on either side.

[donnovan86]

2 minutes ago, elitedesignuk said:

Let's all hope that they can come up with a plan that achieves their intended goals in way that is fair to both parties and doesn't enable bad actors on either side.

Well people will end up disliking no matter what. 

They still want cancellations to have reviews, so I am not sure how they will implement that because people will not be ok with it anyway. Well as long as Fiverr support has our backs when there are manipulative buyers, I would be ok with this measure. I rarely refund these days, if at all, and when I do it's usually mutual anyway.

[victoriahogan]

This is a horrible update. Absolutely terrible - Fiverr ALREADY allowed significant abuse from buyers. This just make a sellers life even more difficult. Completely awful.

 

Absolutely depressing that sellers continue to have no recourse. 

[donnovan86]

13 minutes ago, victoriahogan said:

This is a horrible update. Absolutely terrible - Fiverr ALREADY allowed significant abuse from buyers. This just make a sellers life even more difficult. Completely awful.

 

It was canceled, it's not active. They are rethinking it.