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nicks_voice

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  1. Does being top rated take into account your average selling price? We all sell different services priced at different price points that are reflective of the market we’re in. Some sellers are doing fantastic volume-wise where those lower starting prices ($5-$10) are made up by having 10-20 orders per day. They still sell like hot cakes. If their buyer satisfaction is high and they do quality work, their average order prices shouldn’t matter at this point. Can we receive a notification when we’ve been reviewed, but denied, and on what basis we can improve before a re-evaluation? The transparency from the new system is great, but it still has the Level 2 purgatory problem as of writing. As soon as the new system went live, I remained at a score of 10 with all metrics maxed out (as they’ve been for almost 3 years now), but am still left with the manual evaluation notification saying I need to wait. Other than that, thanks Yoav! 😃
  2. The level system is here (yes there’s a visual glitch on the app currently, have no fear) Aside from that, Fiverr should be showing total review counts rather than 1k+ beside each gig. Buyers are missing out on a lot of key info here. 20,000 reviews at 4.9 stars speaks volumes compared to 300 at 5 stars.
  3. A big issue Fiverr still has is not displaying our actual total review count on search pages, it caps at 1k+ and won't show anymore. Someone with a long history and over 20,000 reviews gives buyers a lot more insight into their experience, and why their review star average may be lower than the person next to them with only 1001 reviews. I can see how it'd be more fair to keep things this way as everyone would just go with the person who has the higher review count, but these insights would speak volumes to buyers.
  4. This thread deserves a ⭐ 5+ EXCEPTIONAL. This should absolutely be considered by the Fiverr team. The color scale is a brilliant, universal understanding compared to emojis, and the wording is MUCH more clear. Also, now buyer's know how their answers affect the score (finally)!
  5. Our concern was having this question here at all. Rewording it and making it even more detailed is not a good call. "Let's remind the buyer how much money they spent and how long it took after the order is complete" ... why? They've already agreed to purchase our service in the first place. Edit: I'm also hearing it doesn't disclose Fiverr's service fees and instead adds it to the total order cost. A fee that's completely out of our control, affecting our customer's perception of our value. ??
  6. Crazy if that's the route they're taking with this. Going to mention to my SM, as you said I'm sure I shouldn't expect exact answers but if we all bring this up, it could warrant some more clarifications on this.
  7. The new rating requirements for levels seems a bit cut-throat for newer sellers with smaller order averages and high-price, low-quantity sellers where 1 bad review can make an extreme impact VS a seller who does hundreds of orders in the span 60 days. Also, if the whole point is to show that less than 5 stars is still a good review, why are we being majorly penalized for having less than 4.4 on the levels scale? According to the current system, that only leaves wiggle room for 2 stars lost on any of the metrics in total, after that it’s a 4.3 review, which is under the threshold to even get the first level. Would appreciate a reply to these issues. @Kesha
  8. I find it hilarious how they’re showing what looks like a 3 star review showing up as a 5 stars overall, I know it’s just an example but it definitely doesn’t make this whole roll out any less confusing.
  9. I’ve had a buyer keep an order open by constantly extending the review period each time I make a revision. It’s been open for over a month now, and I haven’t been compensated for any work yet. There needs to be a limit to the amount of times they can do this, it’s very frustrating and it’s already being abused.
  10. What local time does the response time metric stop counting? I get a ton of messages late in the evening, I can't be expected to be online 24/7 to answer these, I have a set 8 hours a day where I'm online (typically 9am - 5pm EST) and to get penalized for not answering at 9pm EST and later is ridiculous.
  11. @Shiran.M Would the buyer be eligible to leave a review if the order was: Manually cancelled by customer support because the buyer ordered incorrectly (incorrect price for example) The client refused a mutual cancellation at the last minute which caused the order to get marked late No deliveries were made (since they ordered incorrectly) This isn't a first-time seller.
  12. The inbox response time system needs to be changed. Currently, this metric creates a negative work/life balance. Not all sellers appreciate having to be online 12 hours a day to answer questions, especially when most of my inbox messages come through from 7-9pm local time or while I'm sleeping. I'd appreciate if after 5pm local time (or a custom time set by the user) the inbox response rate stops counting. For example, users should be able to set an allotted 8 working hours per day where the response time metric will count. Expecting sellers to be available almost 12 hours a day is unrealistic and unhealthy, and being penalized for not being active and responding during the evening hours when I'm spending time with my family is discouraging.
  13. Highly-rated and best-selling sellers are your go-to, same with top rated and pro-verified sellers. Don't seek out cheap options or sellers with little/bad reviews, this is often sometimes reflective of their work and demeanor.
  14. A lot of people say "stay online" and "be active in the forum" but the honest truth is none of this matters with gig ranking. Every user on Fiverr sees different search results, and Fiverr values buyer's hidden reviews which happen after an order is complete, so always be sure to deliver your best work, answer people timely, have good SEO on your gig (only keywords that relate to the service you sell) and be professional and polite. Consistency is key, that's all!
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