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Everything posted by nicks_voice
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Get ready for our next webinar - Top Rated Quality Standards
nicks_voice replied to Yoav.M's topic in Fiverr Excel
Does being top rated take into account your average selling price? We all sell different services priced at different price points that are reflective of the market we’re in. Some sellers are doing fantastic volume-wise where those lower starting prices ($5-$10) are made up by having 10-20 orders per day. They still sell like hot cakes. If their buyer satisfaction is high and they do quality work, their average order prices shouldn’t matter at this point. Can we receive a notification when we’ve been reviewed, but denied, and on what basis we can improve before a re-evaluation? The transparency from the new system is great, but it still has the Level 2 purgatory problem as of writing. As soon as the new system went live, I remained at a score of 10 with all metrics maxed out (as they’ve been for almost 3 years now), but am still left with the manual evaluation notification saying I need to wait. Other than that, thanks Yoav! 😃 -
The level system is here (yes there’s a visual glitch on the app currently, have no fear) Aside from that, Fiverr should be showing total review counts rather than 1k+ beside each gig. Buyers are missing out on a lot of key info here. 20,000 reviews at 4.9 stars speaks volumes compared to 300 at 5 stars.
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Listen to your sellers...you're missing the mark
nicks_voice replied to purpledog32's topic in Fiverr.com Feedback
A big issue Fiverr still has is not displaying our actual total review count on search pages, it caps at 1k+ and won't show anymore. Someone with a long history and over 20,000 reviews gives buyers a lot more insight into their experience, and why their review star average may be lower than the person next to them with only 1001 reviews. I can see how it'd be more fair to keep things this way as everyone would just go with the person who has the higher review count, but these insights would speak volumes to buyers. -
new reviews system [ UX audit + redesign ] New Rating & Review System
nicks_voice replied to vhskid's topic in Fiverr.com Feedback
This thread deserves a ⭐ 5+ EXCEPTIONAL. This should absolutely be considered by the Fiverr team. The color scale is a brilliant, universal understanding compared to emojis, and the wording is MUCH more clear. Also, now buyer's know how their answers affect the score (finally)! -
Update: Changes to the Value For Money question
nicks_voice replied to Kesha's topic in News From the Product Team
Our concern was having this question here at all. Rewording it and making it even more detailed is not a good call. "Let's remind the buyer how much money they spent and how long it took after the order is complete" ... why? They've already agreed to purchase our service in the first place. Edit: I'm also hearing it doesn't disclose Fiverr's service fees and instead adds it to the total order cost. A fee that's completely out of our control, affecting our customer's perception of our value. ??- 93 replies
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Crazy if that's the route they're taking with this. Going to mention to my SM, as you said I'm sure I shouldn't expect exact answers but if we all bring this up, it could warrant some more clarifications on this.
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The new rating requirements for levels seems a bit cut-throat for newer sellers with smaller order averages and high-price, low-quantity sellers where 1 bad review can make an extreme impact VS a seller who does hundreds of orders in the span 60 days. Also, if the whole point is to show that less than 5 stars is still a good review, why are we being majorly penalized for having less than 4.4 on the levels scale? According to the current system, that only leaves wiggle room for 2 stars lost on any of the metrics in total, after that it’s a 4.3 review, which is under the threshold to even get the first level. Would appreciate a reply to these issues. @Kesha
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I find it hilarious how they’re showing what looks like a 3 star review showing up as a 5 stars overall, I know it’s just an example but it definitely doesn’t make this whole roll out any less confusing.
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I’ve had a buyer keep an order open by constantly extending the review period each time I make a revision. It’s been open for over a month now, and I haven’t been compensated for any work yet. There needs to be a limit to the amount of times they can do this, it’s very frustrating and it’s already being abused.
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response time When does the Response Time metric stop counting?
nicks_voice posted a question in Starter Questions
What local time does the response time metric stop counting? I get a ton of messages late in the evening, I can't be expected to be online 24/7 to answer these, I have a set 8 hours a day where I'm online (typically 9am - 5pm EST) and to get penalized for not answering at 9pm EST and later is ridiculous.- 3 replies
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Increased efficiency and trust: new tools and ratings update
nicks_voice replied to Shiran.M's topic in General News
@Shiran.M Would the buyer be eligible to leave a review if the order was: Manually cancelled by customer support because the buyer ordered incorrectly (incorrect price for example) The client refused a mutual cancellation at the last minute which caused the order to get marked late No deliveries were made (since they ordered incorrectly) This isn't a first-time seller.- 66 replies
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metrics The Inbox Response Time system is outdated.
nicks_voice posted a topic in Fiverr.com Feedback
The inbox response time system needs to be changed. Currently, this metric creates a negative work/life balance. Not all sellers appreciate having to be online 12 hours a day to answer questions, especially when most of my inbox messages come through from 7-9pm local time or while I'm sleeping. I'd appreciate if after 5pm local time (or a custom time set by the user) the inbox response rate stops counting. For example, users should be able to set an allotted 8 working hours per day where the response time metric will count. Expecting sellers to be available almost 12 hours a day is unrealistic and unhealthy, and being penalized for not being active and responding during the evening hours when I'm spending time with my family is discouraging. -
Highly-rated and best-selling sellers are your go-to, same with top rated and pro-verified sellers. Don't seek out cheap options or sellers with little/bad reviews, this is often sometimes reflective of their work and demeanor.
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A lot of people say "stay online" and "be active in the forum" but the honest truth is none of this matters with gig ranking. Every user on Fiverr sees different search results, and Fiverr values buyer's hidden reviews which happen after an order is complete, so always be sure to deliver your best work, answer people timely, have good SEO on your gig (only keywords that relate to the service you sell) and be professional and polite. Consistency is key, that's all!
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Any good tips for using Promoted Gigs?
nicks_voice replied to yungcazzy's question in Starter Questions
It depends on your budget, definitely increase it to as much as you're willing to spend maximum per-day, obviously don't set it above what you earn per-day.- 1 reply
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Being active 24/7 won't help, if anything it will irritate buyers as they won't get a reply when you're sleeping even when it states you're active, so I'd advise against doing this. If I'm not mistaken it's also against the site's rules. The best you can do is be honest and only go online when you're actually online.
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Need help regarding adding clients in Fiverr profile
nicks_voice replied to ehasan28's question in Starter Questions
You can only add clients that are on Fiverr's verified list, if they're not there then you can't add them.- 1 reply
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How to bring Fiverr gig to the first page
nicks_voice replied to sr_junaidmia's question in Starter Questions
The first page of Fiverr will look different for everyone based on Fiverr's current search algorithms, so the best advice would be to just focus on selling and keeping your buyers happy. The more you do this, the higher you'll rank.- 5 replies
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FAQs should be used only to answer any common questions you get about your services, in this way it can make it easier for buyers to go ahead and place an order.
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I still need more info on what exactly makes an order eligible for a review after cancellation. I literally just had an ordered cancelled on me since the buyer wasn't willing to pay the actual amount their script costed, and then requested to cancel. Would they be able to leave a review in this case? I didn't even get a chance to deliver any work, they just simply placed an order incorrectly and assumed I'd do it at the base price of my gig... I'd put myself into request-only mode but this just creates more work for us sellers to have to vet through everybody.
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I hope they'd at least add a UX element over cancelled reviews that says "Order cancelled by seller/buyer". We'll have to wait and see.
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I have been praying for this feature for so long, there is a surprising amount of Buyer's who are surprised when a gig extra comes in after their free revision is used and it's super frustrating to have to use the same copy-paste response to explain how further revisions will cost more yada yada yada... If I were Fiverr, I'd overhaul the review system to work like this: If the buyer already used all revision requests included in the gig, a notification appears upon requesting another with a default message from Fiverr or a custom message from the seller explaining their revision policy.
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I'm thinking we should pin this post 😆. Very, very important stuff to take into consideration here. And for those people who are concerned about not ranking TRS, I made a post here about it (linking with the permission of @smashradio)
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Important Update: Some canceled orders now qualify for buyer reviews
nicks_voice replied to Shiran.M's topic in General News
Do we have an update on if this was rolled out? Anyone experience reviews after cancellations?- 312 replies
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