mjensen415 Posted September 13, 2022 Share Posted September 13, 2022 Fiverr will be performing site maintenance on Saturday/Sunday (Sept 17th/18th). The site will be unavailable starting at 5am GMT/UTC. On September 18th, 2022, starting at 5:00 AM UTC, Fiverr will be down for a few short hours so that we can upgrade our systems and improve the site’s efficiency. To avoid running into any issues, be sure to schedule activities and deliveries accordingly. Maintenance start times: UTC - 5am, Sept 18th BST - 6am, Sept 18th EDT - 1am, Sept 18th PDT - 11pm, Sept 17th Will my seller statistics/Gig rankings be affected? They shouldn’t be. We’ll make every effort to undo any negative impact this downtime may have on your on-time delivery stats and response rates, but you can contact Support for assistance should you notice any changes. How will my orders be affected? Good news: they won’t be! We’ll be back up and running shortly so orders and deliveries should continue as usual. That said, we do recommend you deliver any pending orders prior to the downtime, if possible, or request a delivery extension if the downtime will interfere with any of your deadlines. As always, we’re here if you run into any issues. Link to comment Share on other sites More sharing options...
vickiespencer Posted September 13, 2022 Share Posted September 13, 2022 Hello, @mjensen415. I have had issues with the Fiverr main platform freezing off and on for about two weeks now on Firefox. Will that issue be fixed? When it freezes I switch to Safari and everything seems to work fine. However, I prefer Firefox. Link to comment Share on other sites More sharing options...
dev_rittick Posted September 13, 2022 Share Posted September 13, 2022 6 minutes ago, vickiespencer said: Hello, @mjensen415. I have had issues with the Fiverr main platform freezing off and on for about two weeks now on Firefox. Will that issue be fixed? When it freezes I switch to Safari and everything seems to work fine. However, I prefer Firefox. I have the same problem. and I work on firefox Link to comment Share on other sites More sharing options...
mjensen415 Posted September 13, 2022 Author Share Posted September 13, 2022 Thanks for the feedback about Firefox vs other browsers. I'll look into it. Link to comment Share on other sites More sharing options...
vickiespencer Posted September 13, 2022 Share Posted September 13, 2022 2 minutes ago, mjensen415 said: I'll look into it. 😘 Link to comment Share on other sites More sharing options...
dayne1234 Posted September 13, 2022 Share Posted September 13, 2022 I recently updated my iPhone to iOS 16 and now I can’t see what I’m typing in Fiverr messages (Inbox) while on my phone. When I type, it’s invisible. Are you aware of this issue? Link to comment Share on other sites More sharing options...
crownmediaa Posted September 13, 2022 Share Posted September 13, 2022 Hi, I have been facing one issue for the last three days. Fiverr works very slow after 10 PM IST, and whenever I send any message, the message takes 5-7 minutes to deliver. For example, If I write "hi" and refresh the page, the message disappears, but after 5-7 minutes, It shows as sent. My many clients were also facing similar issues while they were chatting with me & they mentioned the same. I am sure it is not an issue at my end since I have done all the troubleshooting steps, such as switching internet connection, trying incognito mode, changing browser, changing PC, different operating system, using the mobile app, clearing cookies & cache etc. On 9/13/2022 at 11:50 AM, vickiespencer said: Hello, @mjensen415. I have had issues with the Fiverr main platform freezing off and on for about two weeks now on Firefox. Will that issue be fixed? When it freezes I switch to Safari and everything seems to work fine. However, I prefer Firefox. The issue occurs when we click "notification icon". Link to comment Share on other sites More sharing options...
joseph223d Posted September 13, 2022 Share Posted September 13, 2022 Fiverr is not working i cant chat with sellers and its taking 10 minutes to even recieve and send a message fix it asap please Link to comment Share on other sites More sharing options...
uk1000 Posted September 13, 2022 Share Posted September 13, 2022 Has the inbox (including attachments) slowed down quite a lot recently because of other changes to the system made recently (eg. new features/things that may still be updating) or is it just running slower now due to there being a lot more users? Attachments didn't show for me for quite a long time after I posted a message (and they were only about 17/18 MB) - so I thought they hadn't attached, then later they did show but only 1 of the 4 video attachments is showing the preview image properly, that's after refreshing the page a few times and after a giving it a lot of time). Link to comment Share on other sites More sharing options...
mehedishakib0 Posted September 13, 2022 Share Posted September 13, 2022 I am already having some issues on Fiverr website. Freezing tab and glitches. I work on Firefox by the way. Hope it will fix 🥲. Link to comment Share on other sites More sharing options...
wonsterprime Posted September 13, 2022 Share Posted September 13, 2022 I am also having the some issues. - In Inbox when I type any message, it takes 2-3 minutes to appear in the inbox. Same with the custom offer. - If buyer send me any image/file attachment, it takes 2-3 minutes (sometimes 5 minutes) to show in inbox. Due to this one of my buyer ordered my gig twice and now I need to cancel the duplicate gig and refund him. This will increase the cancellation rate. Link to comment Share on other sites More sharing options...
crownmediaa Posted September 13, 2022 Share Posted September 13, 2022 16 minutes ago, wonsterprime said: I am also having the some issues. - In Inbox when I type any message, it takes 2-3 minutes to appear in the inbox. Same with the custom offer. - If buyer send me any image/file attachment, it takes 2-3 minutes (sometimes 5 minutes) to show in inbox. Due to this one of my buyer ordered my gig twice and now I need to cancel the duplicate gig and refund him. This will increase the cancellation rate. I think only Indian users are facing this issue, please report to customer care. Link to comment Share on other sites More sharing options...
tousifakrams Posted September 13, 2022 Share Posted September 13, 2022 2 hours ago, crownmediaa said: Hi, I have been facing one issue for the last three days. Fiverr works very slow after 10 PM IST, and whenever I send any message, the message takes 5-7 minutes to deliver. For example, If I write "hi" and refresh the page, the message disappears, but after 5-7 minutes, It shows as sent. My many clients were also facing similar issues while they were chatting with me & they mentioned the same. I am sure it is not an issue at my end since I have done all the troubleshooting steps, such as switching internet connection, trying incognito mode, changing browser, changing PC, different operating system, using the mobile app, clearing cookies & cache etc. I'm facing this too, I thought it might be internet issue but switched multiple device but nothing got changes. Chatting is really becoming so hard. Also, when somebody sends me any file it shows only file not what is attached with that or not, I get it after 5 minutes. Please change this kind of things too, hoping everything will be perfect. Link to comment Share on other sites More sharing options...
graphixunlimite Posted September 14, 2022 Share Posted September 14, 2022 I experienced this inbox attachment issue yesterday while responding to a client, and an hour later it was fixed. I hope all these problems will be resolved after this upcoming site maintenance. Link to comment Share on other sites More sharing options...
tayyabali_22 Posted September 14, 2022 Share Posted September 14, 2022 17 hours ago, crownmediaa said: Hi, I have been facing one issue for the last three days. Fiverr works very slow after 10 PM IST, and whenever I send any message, the message takes 5-7 minutes to deliver. For example, If I write "hi" and refresh the page, the message disappears, but after 5-7 minutes, It shows as sent. My many clients were also facing similar issues while they were chatting with me & they mentioned the same. I am sure it is not an issue at my end since I have done all the troubleshooting steps, such as switching internet connection, trying incognito mode, changing browser, changing PC, different operating system, using the mobile app, clearing cookies & cache etc. I am also facing the same issue from few days. Link to comment Share on other sites More sharing options...
samridhsrivasta Posted September 14, 2022 Share Posted September 14, 2022 Hey @mjensen415, from last 3 days around 5:30PM IST the chat starts to lag, messages take 3-4 mins to deliver and attachments even longer, its really causing lots of miscommunication, please try if you can get it resolved at earliest. Thank you Link to comment Share on other sites More sharing options...
aashirsulehriya Posted September 14, 2022 Share Posted September 14, 2022 On 9/13/2022 at 8:27 PM, mjensen415 said: Fiverr will be performing site maintenance on Saturday/Sunday (Sept 17th/18th). The site will be unavailable starting at 5am GMT/UTC. On September 18th, 2022, starting at 5:00 AM UTC, Fiverr will be down for a few short hours so that we can upgrade our systems and improve the site’s efficiency. To avoid running into any issues, be sure to schedule activities and deliveries accordingly. Maintenance start times: UTC - 5am, Sept 18th BST - 6am, Sept 18th EDT - 1am, Sept 18th PDT - 11pm, Sept 17th Will my seller statistics/Gig rankings be affected? They shouldn’t be. We’ll make every effort to undo any negative impact this downtime may have on your on-time delivery stats and response rates, but you can contact Support for assistance should you notice any changes. How will my orders be affected? Good news: they won’t be! We’ll be back up and running shortly so orders and deliveries should continue as usual. That said, we do recommend you deliver any pending orders prior to the downtime, if possible, or request a delivery extension if the downtime will interfere with any of your deadlines. As always, we’re here if you run into any issues. My Fiverr is not working well since the dashboard has changed. I have to click on message 3-4 times to get it open and also whenever i switch to buyer mode it doesn't go with a single click, i have to click 2-3 times. I am facing these issues in google chrome. I am hoping that these glitches will be fixed. Link to comment Share on other sites More sharing options...
ruprekha Posted September 15, 2022 Share Posted September 15, 2022 Please check the Fiverr app to. Sometimes it takes to long to reply a buyer and sometime many glitch problems also occured. Please splve that problem to. Link to comment Share on other sites More sharing options...
mehedihasan87 Posted September 15, 2022 Share Posted September 15, 2022 Thank you for informing in advance I am facing a problem for a long month, when I send a message to a customer, the message does not reach him or after a long time, sometimes it is seen that after reloading the page, the message is deleted again. How can I get rid of this problem? Link to comment Share on other sites More sharing options...
ashkarchi Posted September 15, 2022 Share Posted September 15, 2022 On 9/13/2022 at 7:57 PM, mjensen415 said: Fiverr will be performing site maintenance on Saturday/Sunday (Sept 17th/18th). The site will be unavailable starting at 5am GMT/UTC. On September 18th, 2022, starting at 5:00 AM UTC, Fiverr will be down for a few short hours so that we can upgrade our systems and improve the site’s efficiency. To avoid running into any issues, be sure to schedule activities and deliveries accordingly. Maintenance start times: UTC - 5am, Sept 18th BST - 6am, Sept 18th EDT - 1am, Sept 18th PDT - 11pm, Sept 17th Will my seller statistics/Gig rankings be affected? They shouldn’t be. We’ll make every effort to undo any negative impact this downtime may have on your on-time delivery stats and response rates, but you can contact Support for assistance should you notice any changes. How will my orders be affected? Good news: they won’t be! We’ll be back up and running shortly so orders and deliveries should continue as usual. That said, we do recommend you deliver any pending orders prior to the downtime, if possible, or request a delivery extension if the downtime will interfere with any of your deadlines. As always, we’re here if you run into any issues. Please direct me, where can i track site updates, news, changes ? like one time I've read about buyers request changes or brief changes, i want to track related subject like this. Link to comment Share on other sites More sharing options...
ahmedtamzid Posted September 15, 2022 Share Posted September 15, 2022 I Have Never Been Able to Upload a Single File in the Delivery Menu or on My Inbox Using My Android Smartphone. PLEASE FIX THIS ISSUE. We Can't be 'Freelancers' If We Can't Even Submit Our Orders Using Smartphones. Link to comment Share on other sites More sharing options...
mehedipro Posted September 17, 2022 Share Posted September 17, 2022 My client can not accept my order right now for the site maintenance. But she need to start the work and I also agree with her. Would you please suggest me, do I take the right decision or not? She gave me all access to work. Link to comment Share on other sites More sharing options...
samus_x Posted September 18, 2022 Share Posted September 18, 2022 Hiya @mjensen415! It's been almost 1 hour and 30 minutes of downtime. When do you think the main website will be working again. I am in Italy 😊 Link to comment Share on other sites More sharing options...
naikoosuhaib Posted September 18, 2022 Share Posted September 18, 2022 I hope this update fixes the issue of freezing. Since last week my messages take almost 1-2 minutes to appear. For first few days I was sending the same message many times. Hope this issue gets fixed now Link to comment Share on other sites More sharing options...
mdsanaullahsm Posted September 18, 2022 Share Posted September 18, 2022 I think we all know fiverr done some upgrade today. I am curious to know what type of upgrade they do.. Can anyone tell about this? Link to comment Share on other sites More sharing options...
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