I got this message on my account: Your account is temporarily disabled.

[freelancermroy]

Hello everyone! I'm new in this Fiverr marketplace. I have completed 1 project on my account, and one project is running. That time Fiverr gave me a notification to verify my account using my NID card. And I have tried to verify my account with my NID card, but they told me that was not properly cleared. I have tried one by one using my other phone. But every time they showed me this error. Then after 3 times, I got one message, Your account is temporarily disabled. Please check the email we sent you explaining what happened.

That reason was I failed to verify my account, and they blocked me because I have tried many times. Anyone can please tell me what should I do to get back to my account. Here I'm giving my account current picture. 

[rabiul2222]

Contact the Contact support of fiverr

 

[Guest getty_webdesign]

Probably is because you did not verify your identity. You are required to verify either by using your National ID or your Passport. The image you upload for your passport must be clear and also the headshot photo of yourself should be clear. For me I tried only ones and I was verified. 

Maybe you should consider contacting CS to ask if they can give you another chance to verify your identity.

 

[uchihashahin01]

I also had a friend who had faced this same problem.

[Guest ligiacarvalho]

You can contact customer support. They will most likely to send another link for you to try again. ID verfication has to be completed before you get your account back.

[genuineguidance]

If you do a search on the forum, you will find a bunch of threads discussing this topic and how it was resolved.

GG

[jannatulasha]

Contact the Contact support of fiverr

[muzarul_islam]

I also had an automatic go

[qubemotion]

There's high chance you are living in prohibited locations.

Based on USA sanctions on these countries they can't offer any services on Fiverr, Upwork and many other similar platforms.

This rule is referred as OFAC in USA lands.

https://sec.report/CIK/0001762301

If you check this site you may notice what are restricted countries.

[catwriter]

30 minutes ago, qubemotion said:

There's high chance you are living in prohibited locations.

No, this is just a failed verification. OP's country is not prohibited; there are many, many, many sellers from their country working on Fiverr.

[Guest jkc_digitals]

please contact to fiverr team

[tresna1]

You can contact customer support.

[dev_solayman]

Contact support center of fiverr

[coderboss]

You can contact customer support.

[genuineguidance]

 l love how 3 WEEEEEEKS later we get this echooooo of, "Contact Customer Service" posts.

Get those badges!!!

Meanwhile, here is a link to Customer Service if you have not fixed your issue:

https://www.fiverr.com/support_tickets/new

and a link to how to verify your identity:

https://www.fiverr.com/support/articles/360010968038-Verifying-your-Identity

gg

[zissadii]

 

I have the same problem. But I can't login to my account.
How to talk in customer support.

[jeewatram]

I recommend you to scan your National ID and upload them step by step, you might be taking photo and camera results doesnt clear for verification team. 

[dev_tanjil]

contact with Fiverr support team