freelancermroy Posted June 26, 2021 Share Posted June 26, 2021 Hello everyone! I'm new in this Fiverr marketplace. I have completed 1 project on my account, and one project is running. That time Fiverr gave me a notification to verify my account using my NID card. And I have tried to verify my account with my NID card, but they told me that was not properly cleared. I have tried one by one using my other phone. But every time they showed me this error. Then after 3 times, I got one message, Your account is temporarily disabled. Please check the email we sent you explaining what happened. That reason was I failed to verify my account, and they blocked me because I have tried many times. Anyone can please tell me what should I do to get back to my account. Here I'm giving my account current picture. 9 1 6 Link to comment Share on other sites More sharing options...
rabiul2222 Posted June 26, 2021 Share Posted June 26, 2021 Contact the Contact support of fiverr 10 Link to comment Share on other sites More sharing options...
getty_webdesign Posted June 26, 2021 Share Posted June 26, 2021 Probably is because you did not verify your identity. You are required to verify either by using your National ID or your Passport. The image you upload for your passport must be clear and also the headshot photo of yourself should be clear. For me I tried only ones and I was verified. Maybe you should consider contacting CS to ask if they can give you another chance to verify your identity. 8 Link to comment Share on other sites More sharing options...
uchihashahin01 Posted June 26, 2021 Share Posted June 26, 2021 I also had a friend who had faced this same problem. 11 Link to comment Share on other sites More sharing options...
ligiacarvalho Posted June 26, 2021 Share Posted June 26, 2021 You can contact customer support. They will most likely to send another link for you to try again. ID verfication has to be completed before you get your account back. 9 Link to comment Share on other sites More sharing options...
genuineguidance Posted June 27, 2021 Share Posted June 27, 2021 If you do a search on the forum, you will find a bunch of threads discussing this topic and how it was resolved. GG 12 Link to comment Share on other sites More sharing options...
jannatulasha Posted June 27, 2021 Share Posted June 27, 2021 Contact the Contact support of fiverr 7 Link to comment Share on other sites More sharing options...
muzarul_islam Posted June 27, 2021 Share Posted June 27, 2021 (edited) I also had an automatic go Edited June 27, 2021 by muzarul_islam 6 Link to comment Share on other sites More sharing options...
qubemotion Posted June 27, 2021 Share Posted June 27, 2021 There's high chance you are living in prohibited locations. Based on USA sanctions on these countries they can't offer any services on Fiverr, Upwork and many other similar platforms. This rule is referred as OFAC in USA lands. https://sec.report/CIK/0001762301 If you check this site you may notice what are restricted countries. 7 Link to comment Share on other sites More sharing options...
catwriter Posted June 27, 2021 Share Posted June 27, 2021 30 minutes ago, qubemotion said: There's high chance you are living in prohibited locations. No, this is just a failed verification. OP's country is not prohibited; there are many, many, many sellers from their country working on Fiverr. 6 Link to comment Share on other sites More sharing options...
jkc_digitals Posted June 30, 2021 Share Posted June 30, 2021 please contact to fiverr team 7 Link to comment Share on other sites More sharing options...
tresna1 Posted July 17, 2021 Share Posted July 17, 2021 You can contact customer support. 4 Link to comment Share on other sites More sharing options...
dev_solayman Posted July 17, 2021 Share Posted July 17, 2021 Contact support center of fiverr 4 Link to comment Share on other sites More sharing options...
coderboss Posted July 18, 2021 Share Posted July 18, 2021 You can contact customer support. 4 Link to comment Share on other sites More sharing options...
genuineguidance Posted July 21, 2021 Share Posted July 21, 2021 l love how 3 WEEEEEEKS later we get this echooooo of, "Contact Customer Service" posts. Get those badges!!! Meanwhile, here is a link to Customer Service if you have not fixed your issue: https://www.fiverr.com/support_tickets/new and a link to how to verify your identity: https://www.fiverr.com/support/articles/360010968038-Verifying-your-Identity gg 5 Link to comment Share on other sites More sharing options...
zissadii Posted February 1, 2022 Share Posted February 1, 2022 I have the same problem. But I can't login to my account. How to talk in customer support. 2 2 Link to comment Share on other sites More sharing options...
jeewatram Posted February 1, 2022 Share Posted February 1, 2022 I recommend you to scan your National ID and upload them step by step, you might be taking photo and camera results doesnt clear for verification team. 6 Link to comment Share on other sites More sharing options...
dev_tanjil Posted February 1, 2022 Share Posted February 1, 2022 contact with Fiverr support team 3 Link to comment Share on other sites More sharing options...
© Fiverr International Ltd. 2023
© Fiverr International Ltd. 2023
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now